Officejet Pro 8610 - Can't connect to wireless network (and has similar issue with previous printer)

When I returned from a trip, I was unable to connect to my trusty HP All-in-one 7510 that I had on my network for three years. I tried troubleshooting it, reinstalling the software on numerous computers, and fixing the printer, but alas the printer said that it was connected to the network, and none of my computers wanted to find it anymore.
Then I bought my new Officejet Pro 8610 this week, set it up...and I am experiencing the same issue. I tried using the link and support took from this post - http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8610-Can-t-connect-to-wi... but the printer was unable to be found on the network.
I would appreciate any help on this issue. Thanks!

Hello @Celestialnova ,
Welcome to the HP forums.
I understand that you are having problems with your wireless network.
I would like to help.
Since the same issue happened with two different model of printers, lets take a moment to check the network.
Run through the following document.
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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Officejet Pro 8610 - Can't connect to wireless network

Tried to setup the new printer from both Windows 8 and Vista os. Can't retrieve wireless info (even tho the printer will pick it up). HP used to produce good products.

Hi @Schilling34
I am sorry to hear that this has been a less than satisfactory experience. I would like to help you get the printer working, on the wireless network, with both the Windows 8 and Vista computers. Please use the following document to troubleshoot the issue; 'Unable to Find the Printer' Message Displays on the Computer During a Network Installation.
Although you may not see this 'unable to find printer' error, the steps in this document will guide you through the necessary steps.
Please let me know if this resolves the issue, or if you require further assistance. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP officeJet Pro 8610 can't connect to wireless router

Just bought a HP officejet Pro 8610, switched on the wireless mode. It won't connect to my Netgear router D6200. It tries to look for the networks in the house and the software hangs. I took it back to the shop and exchanged it with a new printer. I tested it in the shop and it picked up the networks but at home it continues to do the same thing, the software just freezes.

Hi,
Try following these steps and check if that may help:
http://support.hp.com/us-en/document/c03806987/
I would also suggest disabling any anti virus or firewall software on your PC which might block the installation.
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124093-4&cc=us&dlc=en&lc=en...
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hey ddwilson9999,
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I have an new Officejet Pro 8600 that I am trying to set up. I have run the the wireless network setup wizard multiple times. It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network"
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One of the reasons that we purchased this printer is for the wireless capabilities. If it will not conect to the web then it may be going back.

Hello,
Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
Please follow the steps below to access the Advanced Security Settings:
http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
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Select either Open System Authentication or Both.
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Please let me know of any change,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hi!
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HP Officejet Pro 8610 does not connect to laptop via wireless network

I have a new HP Officejet Pro 8610. It is connected wirelessly to my home network. My laptop, running Windows 7, is connected to the same network, but cannot find the printer. I have tried turning everything off and resetting the router, but still have the same issue - my laptop cannot find the printer.
I am able to email a document from my laptop to the printer using the printer's email address.
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Hey!
This is an issue with your wireless, you either have to get your router looked at you are looking at relocating your printer and your router so they are closer together. If you are able to connect all of your devices to the network fine when you are in the same room; Call HP Technical Phone Support.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
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I hope this helps.
I worked for HP.

Hp officejet pro 8610 - Unable to connect to server

Hello. I bought a printer hp officejet pro 8610. I have a home worth router Zyxel Keenetik. My laptop and smartphone access to the Internet via a router (to access the Internet proxy server is not required). I set up the printer on a wireless connection. Configured to print from a laptop to a local network - this works fine. And now trying to set up ePrint, but faced with the problem - I can not run a web-service on the printer. The message - "Unable to connect to server". I downloaded from HP new version of firmware for the printer and installed it, but the problem remained.

Hi,
Try setting a manual public DNS as following and check if that may help:
Open the Network tab within the printer's web page.
Select IPv4 within the Wireless section.
Select a Manual IP, then click the Suggest an IP button and allow it a few moments.
Once the fields being updated, change the DNS section as following:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4.
Apply and save the changes, then try enableing Web Services again and check for any difference.
Please let me know if that may help,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
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Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't connect to wireless network in XP under bootcamp

Hey there,
I'm hoping that someone here can provide some help. I've got XP sp2 running 'fine' in Bootcamp - 10.6.3 iMac 27 i7. The only thing that I can't get working is the wireless connection. I can't for the life of me figure out how I am supposed to get XP to connect to my wireless network, and consequently no internet access.
From what I've read I'm supposed to go to Network Connections and choose 'New Wireless Connection' but the problem I have is that I don't see 'New Wireless Connection' there anywhere. I have installed the extra drivers from my Snow Leopard disc but this problem persists.
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Hi,
have a look here http://support.microsoft.com/?scid=kb%3Ben-us%3B870702&x=10&y=12 for possible solutions.
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Hi.
I have had a password protected router (WRT54G) for over two years that any pc will connect to if I give them the password. However, my roommate has an apple laptop and he can't connect, no matter how many times we try. I just got an ipod touch, and it can't connect to the network either. We are inputting our password correctly - why can't apple computers connect to my wireless network??
Again, my router is a WRT54G.
Thanks !!!
Message Edited by Debo24 on 05-24-2009 06:41 PM

Make sure you enter the correct password...To check your Wireless Settings follow this link
If your Wireless Security is WEP then use WEP Key1 and not the Passphrase, make sure to enter a dollar sign on your Apple Computer when you attempt to connect...If your Wireless Security is WPA/WPA2 then use the WPA Shared key and no dollar sign is required...

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Solved!
Go to Solution.

Sorry I am not sure if this is needed but I am using a WRT54G router ver.6.

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Was your Mac Mini ever able to access your wireless network or did it just stop working recently?
I have been using ethernet since it was purchased. Only recently decided to test the wireless.
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There is only one available
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Where do I find this?

Officejet Pro 8610 - Can't connect to wireless network (and has similar issue with previous printer)

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