Officejet Pro 8610 print job positioning

Hi, we have just purchased Officejet Pro 8610 for our business primarily to print our shop invoice with dilivery address sticker quickly. We had tried 2 cheap Canon printers before hand but they had after a few months.
I had to adjust the template to suit the new hp printer but it is still not positioning correctly on the paper. The space at the top of the page, prints randomly up and down not repeating accuretly enough.
The frustrating thing is the cheap canons had no problems with this accurate within a 2mm. Iwe are struggling to get an accuracy of 10mm with this professional printer.
Any help appreciated.
Steve
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Hi Chaptan, thanks for the reply!
What margin settings are you trying to reach?
Below I have included the margin specs for this printer:
Media 1. Left (LM) 2. Right (RM) 3. Top (TM) 4. Bottom (BM)*
U.S. Letter
U.S. Legal
A4
U.S. Statement
8.5 x 13 inch
Customized media
Photo media
U.S. Executive
B5
A5
Cards
Custom-sized media
Photo media
3.3 mm (0.13 inch)
3.3 mm (0.13 inch)
3.3 mm (0.13 inch)
Windows: 3.3 mm (0.13 inch)
Macintosh and Linux: 12 mm (0.47 inch)
Envelopes
3.3 mm (0.13 inch)
3.3 mm (0.13 inch)
16.5 mm (0.65 inch)
16.5 mm (0.65 inch)
*To achieve these margin settings on a computer running Windows, click the Advanced tab in the print driver, and then select Minimize Margins.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hp officejet pro 8610 prints solid black on scanned pdf and word doc pictures

-HP Officejet Pro 8610
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-My new HP Officejet Pro 8610 printed a newly scanned pdf document as an all black picture. I then printed a saved word documtent from my iMac which included a small picture. The document print was acceptable, but the picture was solid black. There were no error messages. These were, my initial tests, to check this new printer.

Hey there @TM-10
Welcome to the Community
I read through your post about your new Officejet 8610 scanning a document to your computer and printing out all black. I have a couple ideas for you to try.
Try the steps in this guide: Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
Good luck
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8610 printing envelopes from MS Word on MacBook Pro

I have Officejet Pro 8610 that will not print envelopes from MS Word envelopes. Print preview shows all white. I've played with as many settings as I can find. Yesterday, tech support got it to print from pdf, but today it doesn't even do that.
This question was solved.
View Solution.

I deleted the printer in Mac system preferences, reset, then reloaded the printer driver using officejet rather than airprint. Works OK. Thanks.

HP Officejet Pro 8610 Printer Not Printing

I have been using my Officejet Pro for about a week now, and it has been working great! I have set up my e-print, successfully printed from a phone...all wirelessly. Randomly, the printer stopped printing. It is still connected to the network, and I can actually scan documents from the printer direclty to my computer and to my email, it just wont print from my computer to the printer wirelessly anymore. It still works if I connect a USB, but just not wirelessly. I have restarted both my printer and computer, re-configured the wireless settings, and instaled the HP Doctor that stated that it could not find any issues with the printer. I don't get a message or anything, but when I go to the control panel and click on my printer, it says 1 document "error". Help! I work remotely and need a wireless printer due to lack of office space. Any suggestions?

John,
Thanks for your response to my query about printing problems on an HP Officejet Pro K550 printer since upgrading to Mountain Lion. I usually use the Duplex printing on two sides of the paper. I use A4 size paper (am based in UK); if I substantially increase the footer margins I get printing on all pages. Maybe something to do with the way the printer handles the paper in and out for two-sided printing, although you would expect the problem to then be printing on even pages, not odd. Prior to Mountain Lion, there was no problem in printing footers, but this might just be a coincidence, and it might be the printer on the blink.
I generally only use Microsoft Office 2011 and Adobe Acrobat Pro X version 10.1.4
Mike

Problems with hp officejet pro 8610 printing labels

I have a new HP offficejet Pro 8610 less than 6 months old. I was printing address lables (Avery 8160) and everything seemed fine after the first group then when I started the second set they were out of alignment I readjusted the paper and tried again to print and I get a message that there is a problem with printer or the the paper is not the wrong size for the job and its the same paper so thats not it I tried shutting everything down and starting over and it allowed me to print one and it was perfect but when I tried to print another it went back to same message wrong paper size I am still using same size paper I am using Avery 8160 labels and that is the size on the avery website I am printing from. Any help is much appreciated thank you.

Hello ,
Welcome to the HP Support Forums!
I would have to agree that the issue is within Microsoft Windows 7 regarding the printing issue with the Officejet L7780. Since the printer will print fine when using Ubuntu, it would appear there is an issue with the drivers and or software on Windows 7.
Have you tried using the Print and Scan Dr? This will look into the drivers, software, etc on the computer and attempt to resolve on its own. Let me know what the results are when you run it.
You could try the steps in this HP guide: Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. The L7780 does not display in the document but it will work with the Deskjet 9800 driver.
I hope this helps,
JERENDS
I work on behalf of HP
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HP Officejet Pro 8610 Catridge Problem

Bought a new HP Officejet Pro 8610 Printer. Setup Catridge shows continously "Catridge Problem" and later printed a test page and 2 other sheets while we were asleep. I decided, as a result of this accidental and unexpected printout, to buy a new catridhge set. New complete catridges were sent to me from the manufacturer itself, HP. I have correctly installed the catridges, and have repeated same step as instructed several times over. But annoyingly, this "Catridge Problem" will not go away. What should I do next. I had previously returned it to Currys and they said because I needed new set of ink hence the problem. Should I return it again or is their solution other than the one in their instruction book which is repeatedly failing....

Hi @Rose-Joe
I am sorry to hear about the troubles you are having with your Officejet 8610. The following document address cartridge errors, although the specific error you are seeing may not be mentioned, the document will guide you through the necessary steps to troubleshoot the issue; A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04090902.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
To find the “Warranty Ends” date on your cartridges, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP officejet pro 8610 won't accept remanufactured generic ink.

My NEW HP Officejet Pro 8610 Printer will not accept my generic remanufactured ink cartridges.
My previous printer did "HP OfficeJet Pro 8600" accepted these remanufactured generic ink cartridges but the feed rollers were giving out after 16 months, so I bought another printer from HP. There were no 8600's to be found, so I looked into the 8610 and saw that it accepted the ink I had been using in the past "HP OfficeJet 951", and since I had many remaining remanufactured ink cartridges still remaining, I opted to purchase this new one. This is an earlier model, but very simiilar.
Now this printer is not accepting the ink at all. All these prompts I am getting. With the 8600 I got prompts also, but then it worked, but here it will not work and says:
"One or more cartridges appears to be damaged. Remove them and replace with new cartridges".
I have put in (3 total) two different times, and the previously unopened cartridges are rejected.
The newer model, the 8600 accepted them eventually, but the older model, the 8610 will not.
Is there anyone out here who has any helpful assistance?
Otherwise, I am just going to have to return this for an entire refund for this and my 2 year extended warranty.
Thank you.
steveman99

I am sorry. I guess I wasn't clear.
the printer had just exhausted all 3 color hp ink cartridges one after another. The same time.
it only rejected the remanufactured ink cartridges when they were first introduced to the 8610. And these never gave me any trouble with my previous 8600. Please reread my post you responded to adafafter you read this to refresh your memory because this is where myfrustrations lie. Why on my 8600 printer do they work. Yet the 8610, the older model, and my newly purchased printer rejects those remanufactured cartridges???
Thank you.

Times New Roman font will not print on HP Officejet Pro 8610

My new HP Officejet Pro 8610 will not print documents, spreadsheets, or printer test pages containing Times New Roman font (of any size). It does not put a job in the print queue. In Excel, I receive the "Generic_2_Q294552" error message. My setup: An HP Pavilion Elite computer NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5L, HP PCS 1310, and HP D4360 all print the font just fine. My new printer: HP Officejet Pro 8610, firmware revision FDP1CN1502AR, connected via USB cable. [Also connected via ethernet cable to cable modem.] What I have done so far to troubleshoot the last 3 days: Reinstalled the printer (3 times), the most recent today with an installer issued today; rebooted the printer; rebooted the computer after each significant change; updated the firmware in the printer; tried two different USB cables; tried printing the fonts in Microsoft Word 7, Microsoft Excel 7, and directly from the font file; reinstalled the Times New Roman fonts from backup; visited the forums and tried all of the solutions I could for any similar problem; tried the winprint, hpzppw71, and hpzpplhn print processors with both RAW and NT EMF 1.008 data types; found and repaired all problems I could find with any hardware and software, as well as updating all software to the latest version.

Thanks for trying to help. I am happy to report my experiments and results. Microsoft Word:I open a blank document. Type something in. Select the entire text. Change the font. When I change to some fonts (those listed on my DOES print) the document shows up in the print queue and prints. When I change to the other fonts (those listed as DOES NOT print) nothing happens. It just sits there. No messages. No crash. Nothing in the print queue. I can walk away for hours (as I have done) and come back and nothing has happened. When I change back to a DOES print font it prints. Change it back to a DOES NOT print font and it doesn't. Repeatable. Consistent. No configuration changes or installs have changed it. Microsoft Excel:I open a black spreadsheet. Type something in. Highlight the entire text. Change the font. When I change to a DOES print font it prints. When I change to a DOES NOT print font I get this: "Microsoft Office Excel Your file could not be printed due to an error on HP Officejet Pro 861 on 0. There are several possible reasons:. There may not be enough memory available. Try closing files and programs you aren't using.. If you use a network for printing, there may be a problem with the network connection or the printer driver.. There may be loose cables or a bad connection between your computer and printer.For more information about troubleshooting printing problems, chick Help. Show Help >>" when I click the Show Help >> button I get: "This error can be caused by:
General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
Check to make sure the printer has paper, ink, and/or toner and check the cables.
If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going. Doesn't crash. Just pops up the gray dialog box. Behind the box popped up is another box (that goes away then the dialog box is closed) saying: "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861 on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see. I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom

HP Officejet Pro 8610 Add Printer issue on Mac

I purchased the HP Officejet Pro 8610 and cannot get it successfully set up on my MacBook Pro (operating OS X 10.7.5). During the "Add Printer" phase, I receive the following error message: "The software for this printer is currently unavailable. Please contact the printer's manufacturer for the latest software".
I've downloaded and completed the steps up to this point by using the link from install CD (HP-Officejet-Pro-8610_v12.32.0.dmg) and by downloading after unsuccessfully troubleshooting from the HP webite (HP-Officejet-Pro_8610_12.32.0-2.dmg).
Can you please assist in determing what my next step should be?

Hi,
First reboot your Mac, then click the Apple icon and select Software Update.
From the listed app store click the Store menu and then on Repload Page.
Be sure to install any listed HP or Apple update.
Once you are done, open Print & Scan and try adding the printer again.
May you see any difference?
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8610 - Unable to print windows 8.1

Hi ,
I've recently purchased HP Officejet Pro 8610 and unable to print from windows.
I am running 64bit Windows 8.1
I can print from Web via email
I can print using the HP AiO Remote app in windows. This doesnt have full functionality and is also inconvenient if I am working on documents and I want to print.
I have tried the following:
- Uninstalling and reinstalling from CD provided with printer
- Using the HP printer troubleshooter assistant, no success
- Downloading the software direct from HP website
- Updating the firmware using OJP8610_R1416A.exe
-Changing the port to the network port (in this case it is 192.168.0.200, it responds to a ping, also set the printer to have a static ip)
This is the error message that i get when i try to print a test page when i choose printer properties in the control panel
"test page failed to print. would you like to view the printer troubleshooter for assistance"
I have trawlled through other member's issues and i cant seem to find a fix for myself
Please help
Appreciation in advanced

Hi @binhdai & @JFB2014
I would like to help you both the best I can, and I appreciate the troubleshooting efforts you have both made up to this point. Please try the steps below and let me know the outcome;
1. Uninstall the software - Uninstalling the Printer Software Instructions.
2. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box.
3. Type in "spool" and press Enter or select OK.
4. Select and open the Drivers folder, select the x64 folder if you have a 64-bit Operating System or the w32 x 86 if you have a 32-bit Operating System.
5. Open the 3 folder, locate the HPBXPSRENDER.DLL file and rename it into HPBXPSRENDER.OLD
6. Reinstall the printer; HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers
Fingers crossed
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8610 e-All-in-One Printer server 2003 - 32 bit

How can we install the drivers for HP Officejet Pro 8610 e-All-in-One Printer on MS Server 2003, 32bit?
The available driver list includes Server 2003 32 bit as an acceptable OS but when I try to install, the installation routine says that it is not compatible. Thank you for your interest in my question

Hi soeasy, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial issue. You can do this at HP Commercial Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8610 - Extremely slow printing

Hello,
I have just purchased my new HP 8610 All in one printer. I have set everything up wirelessly. For some reason when I print documents it is extremely slow printing. I cant seem to find the problem for this. For a 5 page documents it could take minutes to print. Please help, thanks in advance

Hi nat1985,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8610 is printing PDF files very slow, and I am happy to help you with this slow printing issue!
For further assistance, I will need to know the following information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If the printer prints slow from Notepad.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8610 Will Not Print

I have a new Officejet Pro 8610 which has been working fine but today it would not print. Everyting else still worked, the printer is detected by USB and all of the cleaning/ alignment procedures work from my PC as normal. Scaning a document worked OK as well. I tried to run a test print from the printer list on windows, this didn't work either. So I uninstalled the supplied software and reinstalled it again, still would not print. At this point I installed the software on my old laptop and connected if by USB again and it worked fine, printed straight away. The only difference in the install was when selecting which additional programmes to install, one said it was already installed even though I had unistalled the software before. That programme was the Product Improvement Study which I can't get rid of. Everytime it is still there. Is this causing my problems and how do I get it off my PC as I am unable to find it anywhere to remove it. Any help would be appreciated.

no one answered this questio for me or even gave me advice....
I got it to print from explorer but not chrome .So for some reason it decided to stop printing from chrome all on its on.Not sure how long it ill print from ie but we'll see .thanks for no advice

Hp officejet pro 8610 | does not print and cannot connect it wireless

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

HP Officejet Pro 8610 4X6 Borderless Printing

Hello,
I have an HP Officejet Pro 8610 on Windows 7 x64. It says 4x6 photo paper is supported. But, when I tried to print to this size, the 8610 refuses to pickup the paper. I've tried all the 4x6 HP photo paper settings, but still no go.
Is 4x6" photo paper not supported? Or, how do I get it to print at this size?

Hello,
Please click HERE to access the steps that should resolve the issue.
You may have to try Solution Three .
. If issue still persists, please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
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Officejet Pro 8610 print job positioning

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