OfficeJet Pro 8630 Scan to Network Folder Slow

I had an OfficeJet Pro 8600 that recently died. On that printer I had set up the feature Scan to Network Folder, which worked flawless and quickly. I replaced the 8600 with a new OfficeJet 8630. Configured the Scan to Network Folder feature identically to how the 8600 worked. When testing the connection via the web interface, the connection times out and says there is a problem with the settings. However, if you go to the printer and initial a scan to a network folder, the screen on the printer displays "connecting" and after about 3-4 minutes the document scans to the network folder.
HP support had no suggestions other than sending me a replacement printer, but it behaved the same way and was returned. Out of ideas. Anyone having similar issues or have any suggstions?
Rob

Rob - I encountered the same trouble just today while installing the HP 8630 on a network. Eventually the scans would go to the computers but it took quite a while - maybe two or three minutes - for the scan to complete.
I resolved the trouble by substituting the IP address of the computer that hosted the target network folder for the name of that computer. For example, if the network file path was listed as \\david\8630scans, I changed it to read \\192.168.1.122\8630scans.
After repowering the 8630, the scan connection was practically instantaneous and the scan proceeded normally and as intended. You should be able to make this change using the web interface in the scan to a network folder section. Apparently there is some sort of name resolution problem that is bypassed by using IP addresses.
Be sure to repower the 8630 after you make the changes to the network path.

Similar Messages

HP LaserJet Pro 200: Scanning to Network Folder on windows server 2012 - can't find folder

I have searched everywhere and tried every suggested solution with no luck. Hence this post.
I have an HP Laserjet Pro 200 on our small company network (domain). We use windows server 2012 as our domain controller and as our file and print server.
There is a shared folder on the windows server that is shared read/write with everyone on the domain.
I can access the shared folder from any computer on our network.
However, when trying to setup the scan to network folder capability, the HP web interface always comes back that it can't find the network folder.
I have tested that it will work on our network if I want to scan to a shared folder on any of the other computers on our network (other than the main server).
So it appears to be some sort of security / firewall issue with our server, perhaps ?
Does anyone have any suggestions on how to troubleshoot this issue? Is there any technical documentation on how a server environment needs to be changed to allow this to work ? (BTW, this used to work, about a week ago and nothing changed except for installing the latest HP laserjet drivers on the windows server.
Thanks for any suggestions.
Todd

I have searched everywhere and tried every suggested solution with no luck. Hence this post.
I have an HP Laserjet Pro 200 on our small company network (domain). We use windows server 2012 as our domain controller and as our file and print server.
There is a shared folder on the windows server that is shared read/write with everyone on the domain.
I can access the shared folder from any computer on our network.
However, when trying to setup the scan to network folder capability, the HP web interface always comes back that it can't find the network folder.
I have tested that it will work on our network if I want to scan to a shared folder on any of the other computers on our network (other than the main server).
So it appears to be some sort of security / firewall issue with our server, perhaps ?
Does anyone have any suggestions on how to troubleshoot this issue? Is there any technical documentation on how a server environment needs to be changed to allow this to work ? (BTW, this used to work, about a week ago and nothing changed except for installing the latest HP laserjet drivers on the windows server.
Thanks for any suggestions.
Todd

Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
HP Officejet Pro 8610/8620/8630.
If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
If you are still having issues, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro X576dw MFP scan to network folder

HP Officejet Pro X576dw MFP Scan to Network Folder function is producing error messages in the Network Folder Setup. The error message reads: """A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit hp.com-support Ideally, I'd like scans to plop right on my Desktop. I'd settle for any folder, however.
Here's my current pathway, which seems to be unacceptable: \\MYMAC\Public\Scans.
I've also tried: \\MYMAC\MYNAME\Public\Scans
I've also tried: \\MYMAC\MYNAME\Public
I've also tried: \\MYMAC\MYNAME\Scans
I've also tried: \\MYMAC\DESKTOP\Scans
I've also tried: \\MYMAC\MYNAME\DESKTOP
I've also tried prayer, beer, and breaking things. Now I thought I'd try this forum.

If this is a windows computer, save the folder on the C: drive and use the CMD prompt and type ipconfig then take note of the IP address of the PC and make the scanner path very simple. For example, if my computer's IP address was 192.168.0.13 and I saved my folder to the C drive titled Scans, the file path would look like this:
\\192.168.0.13\Scans or even just 192.168.0.13\Scans
Then update the scanner defaults to go to that folder and do a test scan, making note of the exact error message if one appears.
It sounds like you could be having an authentication error. Let me know if you would like assistance as the date on this is kinda far back.
Always happy to help.
Officejet Pro Series Information - maybe you'll find some links in here more helpful than your manual.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Officejet Pro 8500 A909g Scan-To-Network-Folder Problem On New Dell Optiplex 3020

I hope that I am posting this issue to the correct board.
I recently purchased a Dell Optiplex 3020 64-bit desktop running Windows 7 Pro. My home network now has the old HP printer and my original 2003 vintage Sony Vaio XP Home 32-bit on wired connections. There is also an HP Notebook 64-bit running Windows 7 Home, using a WiFi connection. I replaced a Linux clone (which had connected ok to the printer) with the new Dell on the same wired connection.
With the other 2 PCs, I was able to set up Scan To Network Folder using the original HP software with no problems. I used a current setup file from the HP site to set up the Dell. The file is: "OJP 8500vA909_Full_14 HP Webpack". The Dell prints fine, but when I try to set up the network scan folders on the Dell the setup stalls and I get a request for an SSL certificate. I don't know if this is being generated by the OS or by the HP setup file that I downloaded. I can't figure out how to get the network folders to work on the new Dell, and I know next to nothing about SSL.
To be clear, the old Sony is a 32-bit Windows Home Edition, the HP notebook is Windows 7 Home 64-bit, and the new Dell is Windows 7 Pro 64-bit. Any suggestions will be appreciated. Sometime soon, the Sony will be retired and the OS environment will become much simpler.
While I'm at it, I probably should update the printer firmware. However, my guess is that I should wait to do that until the old 32-bit Sony goes out to pasture.
TIA for any advice and suggestions.

Hi Alla-guy,
As far as I know, you have posted your issue to the correct board, now let us see what we can do to get it resolved
I will answer your easier question first, in regards to the firmware. You can update the firmware whenever you are ready! You don't need to wait for the other computer to reach it's end, as the firmware is just within the hardware of the printer and shouldn't affect anything software wise on the computer, so go ahead and update the firmware when you have a few minutes!
As for the setting up to scan to a network folder, it is odd that it's asking for SSL, do you know if you're the administrator on the new computer?
I realize the instructions in this Set up and Use Direct Digital Filing for Windows document are for setup, but still have a look and make sure that is how things were going for yourself. Also, it may be a good idea to check any firewalls or anti-virus that you have and temporarily disable any firewalls or programs that could be blocking things over the network.
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Laserjet Pro 200 276nw won't scan to network folder in 10.8.4

HP Laserjet Pro 200 276nw won't scan to network folder on either Macbook or MAcBookAir running 10.8.4. Everything works normal scanning to network folder on iMac G5 running 10.6. All other functions work normally--printing, printing from iOS device, scan to e-mail, scan to USB drive, scanning from Preview, scanning Sys Prefs Print and Scan, etc)
Installed latest firmware, HP Utility, and all Apple updates but still won't scan to network folder on a computer running 10.8.4.
Any ideas are much appreciated.

Thanks for the thought, but yes, I did register the folder with the printer. When I register the folder there is a 'Save and Test' button to see if the printer is able to communicate with the folder. When i click it, I get an error message--forget exact wording--but it says to check that the file path and name are correct.
Even though the test failed, the folder is listed in HP Utility and also shows on the printer's screen as a network folder. However, when I attempt to scan to it, it fails and gives an error message very similar to the one from the 'Save and Test'.
Other than this mode not working (apparently broken with the update to 10.7), I like the printer. Agree that HP ought to solve the problem for the current OS and currently shipping products.
No, it is not a 2013 MacBook Air.

HP OfficeJet 8620 Scan to Network Folder No Longer Works after Mac OS X 10.10Yosemite Upgrade

My scan to network folder function no longer works. When I look into it, I get an error message when I test the Network Folder setup saying, "Incorrect credentials. Check your username/password and try again."
The username and password are unchanged. I just bought this AIO and I kinda need this function to work. I hope that 10.10 didn't just disable this function.

I have followed your recomendation step by step but did not work. The message "Incorrect credentials. Check your username/password and try again." keeps showing once I test the credentials.
After several hours of work this is very upsetting. What other option are to set up using Mac Book Pro and Yosemithe?
Thanks
LN

HP LASERJET PRO 200 MFP M276NW - Can't scan to Network Folder

Hi there,
The scan to email works but not the scan to Network Folder. I have tried a lot of things but I give up.
I have given permissions to all and after share a folder it appears as shared... but does not work.
The OS is Windows 7. Hope you can help me with this because I will use a lot the scan to shared folder option.
Thanks in advance,
Fran

Hi skile88,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to setup the scan to network.
I will be happy to help you.
It is usually a issue with the Network Path for the network folder created.
Create a folder anywhere on the computer.
Right click the folder and left click properties, select the Sharing tab, click the Share button, select who you want to share the folder with or everyone. On the same Sharing tab copy the Network Path. (example \\envy1730\users \Envy\desktop\networkfolder
In the embedded web server for the printer go to the Scan tab, select network folder setup, paste in the path for the network folder. Go through the wizard.
If those steps don't work then follow steps 1, 2, 3, to resolve this issue to try and get the network folder and path.
Step one: Make sure that the computer user account is password protected.
1.Click the Windows icon, then click Control Panel.
2.Click User Accounts, then select the account you used to log into the computer.
3.Click Change your Windows password, then find the user account you used to log into the computer.
•If the user account is password protected, continue to the next step.
•If the user account is not password protected, click Create a password for your account to create a password, and then continue to the next step.
Step two: Define the network location
1.Click the Windows icon, then click Control Panel.
2.Click Network and Sharing Center.
3.In the View your active networks section, click Public network under your network name. The Set Network Location window opens.
4.Select Home Network or Work Network, then click Close.
Step three: Make sure that the network sharing and discovery options are correct
1.Open the Network and Sharing Center window.
2.Click Choose homegroup and sharing options.
3.In the Share libraries and printers section, select Documents.
4.In the Other homegroup actions section, click Change advanced sharing settings.
5.In the Advanced sharing settings window, make sure that the following network options are turned on:
•Network discovery
•File sharing
•Public folder sharing (read and write access)
•Password protected sharing
6.Click Save changes.
7.Your computer network is now successfully set to complete the Scan and Fax to Network. Folder or Digital Fax to Network Folder Wizard.
I believe that this will provide a resolution to your issue. Thank you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problem setup scanning to network folder Officejet 8500 Wifi

Hi,
For hours now I'm trying to get my printer scanning to network folder to work, but it just won't!! The printer is connected wireless successful.
I'm in the setup menu (via the browser) -> Scan-Digital Filing ->Network Folder Configuration and filled in all the required fields:
Network Path: \\192.168.178.15\E:\Dropbox\Scans HP printer OR \\Maarten\E:\Dropbox\Scans HP printer
Also tried to a network shared folder: \\MAARTEN\Users\Maarten
Username: [my Windows user name]
Password: [my login password]
But I still get the message: Username or password is incorrect. Make sure both user account and password are valid.
Can someone please help me?! Thanks.
Maarten
This question was solved.
View Solution.

Hey Amazon62 ,
I am looking into this scan to network folder setup issue for you, but in the mean time, have you tried changing the password?
The password may not be fitting the criteria needed for the printer, special character may be included for example. Try changing the password and or user name just as a test and let me know.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan To Network Folder Fails Post Install of Firmware Due To Password No Longer Being Passed

The scan to network folder has been working for over a year on my OfficeJet Pro 8600 Plus to a file share in a QNAP NAS. HP CLP1CN1435AR firmware was applied to the printer in Dec 2014. Upon my first need to use the scan to network folder feature in 2015 I find that it no longer works. Attempts to validate the once working scan setup failed. Though a variety of tests I have determined that the password entered into the web server on the printer is NOT being passed as part of the logon credentials to the QNAP.
I tested every possible combination going back to ground zero and starting fresh with multiple new user ids, passwords, network shares, 8 character user names, simple passwords, IP or hostnames in the network path, requiring SSL or not, etc. With each test, I validated that I could sign on directly to the NAS and that the user ID was authorized to change files in the network share. With each fail, I validated the logs in the router and in the NAS that traffic looked normal and it was the sign on credentials were the reason the NAS rejected the sign on. The only thing that worked was a guest ID from the NAS which does not HAVE a password. Any requirement for a password during the sign on to the NAS will not be honored or satisfied by the new firmware.
This is an egregious error - something that should have never made it out of even the first level of testing within HP. I would love to inform HP about this discovery but alas, my printer is 2 DAYS out of warranty so the forum is well the only voice with HP that I have.
Now I have to set up an unprotected area of my NAS by giving the gest account access which means that anyone who plugs a network cable behind my firewall gets to see the scanned information. Now I am very sorry I applied the firmware. Now I am getting to be sorry that I bought this and another HP printer despite being a customer for years.
I would love some help from HP but not going to put out for an extended warranty or pay for phone support for something that I have easily and clearly tested to be a problem with the new firmware.
If anyone has figured a way around this, please let me know. Hopefully it will help focus someone else who is experiencing the same problem. Network configurations can differ, ect but I am pretty sure the rash of posts in the last couple of months about the scan to network folder feature have the fail to pass the password error as the root cause.
Unhappily & insecurely scanning to a very public folder share until then. Information that is vulnerable regardless of how brief of a moment until it is moved off the share is still vulnerable information. It’s not something I can live with for the long term.

Hi @Road_Trip ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Digial Filing, Scan to Network Folder not working on new Asus Windows 8.1 laptop

I've having difficulty setting up Digital Filing, Scan to Network Folder on my new Asus Windows 8.1 laptop. I'm using a HP Officejet Pro 8500 A909g Series.
It seems to setup correctly with no errors. However, all scans end up with a zero file size PDF. Trying to open them gives the error: “Adobe reader could not open 'scan.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
I've previously had no problem setting up network folders to scan to on three other computers, all of which were running Windows 7, not 8.1. Digital Filling continues to work correctly on each of these older computers, but try as I might, I'm unable to get this feature to work with my new Windows 8.1 laptop. I've tried with both the “Solution Center” software and the embedded web access.
I've compared all the setting I could think of to the previous Network Folders that work and cannot find any differences.
The workaround, scanning from my laptop using the Solution Center software (rather from the printer console using digital filing, scan to network folder) works perfectly. As far as I can tell, all other features are working.

The STUDIO is an older laptop running Windows 7. Scanning to network folders works perfectly as long as the folder chosen is in the \Users\Public folder.
I do not know nor have not needed the Windows password on this laptop. It's been years since I set up this laptop; I don't know if it even has a password.
The ASUS is a new laptop running Windows 8.1. So far, I have been unable to scan to a network folder; all the resulting PDFs are zero bytes.
The network folders are all in Network Path: \\ASUS\Users\Public; if I try to create them outside this folder, I'm unable to even finish setting up the network scan.
I DO know the Windows username and password for this new laptop.
Username: [email protected]
Password: Gpaork3edrecnlau
I've compared the properties on the folders involved on the two laptops by right-clicking them. So far as I can tell, everything is set exactly the same on both computers.
Below are my experiments – the first three on my older Windows 7 laptop all work perfectly. All the rest on my new Windows 8.1 computer do not work.
==================================================================
Entry 1
Display Name: Scans on Studio
Network Path: \\STUDIO\Users\Public\Public Scans on Studio
(C:\Users\Public\Public Scans on Studio)
Username: STUDIO\Edward
Password: ???
Pin: blank
SCANNING TO FOLDER WORKS PERFECTLY
==================================================================
Entry 2
Display Name: ScanTestDell
Network Path: \\STUDIO\Users\Public\ScanTestDell
(C:\Users\Public\ScanTestDell)
Username: blank
Password: blank
Pin: blank
SCANNING TO FOLDER WORKS PERFECTLY
==================================================================
Entry 3
Display Name: ScanTestDell2
Network Path: \\STUDIO\Users\Public\ScanTestDell2
(C:\Users\Public\ScanTestDell2)
Username: STUDIO\Edward
Password: blank
Pin: blank
SCANNING TO FOLDER WORKS PERFECTLY
==================================================================
Entry 4
Display Name: AsusTest1
Network Path: \\ASUS\Users\Public\1
(C:\Users\Public\1)
Username: ASUS\[email protected]
Password: Gpaork3edrecnlau
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 5
Display Name: AsusTest2
Network Path: \\ASUS\Users\Public\2
(C:\Users\Public\2)
Username: [email protected]
Password: Gpaork3edrecnlau
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 6
Display Name: AsusTest3
Network Path: \\ASUS\Users\Public\3
(C:\Users\Public\3)
Username: blank
Password: blank
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 7
Display Name: AsusTest4
Network Path: \\ASUS\Users\Public\4
(C:\Users\Public\4)
Username: Edward
Password: Gpaork3edrecnlau
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 8
Display Name: AsusTest5
Network Path: \\ASUS\Users\Public\5
(C:\Users\Public\5)
Username: ASUS\Edward
Password: blank
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 9
Display Name: AsusTest6
Network Path: \\ASUS\Users\Public\6
(C:\Users\Public\6)
Username: ASUS\Edward
Password: Gpaork3edrecnlau
Pin: blank
SCANNING TO FOLDER WILL NOT WORK
==================================================================
Entry 10
Display Name: AsusTest7
Network Path: \\ASUS\Users\Public\7
(C:\Users\Public\7)
Username: ASUS\Edward
Password: blank
Pin: blank
SCANNING TO FOLDER WILL NOT WORK

HP Officejet Pro 8630

Today I purchased a Officejet Pro 8630 all-in-one printer. The issue I'm having is with different paper sizes, specifically legal and letter. When I try to copy a packet of documents that have papers that are legal size, it only prints on letter size paper which cuts it off. The packets are large, have to be in a specific order, and must be prepared for shipment next day. So spending time sorting papers by sizes and then copying takes up too much time. I have legal paper in tray 1 and letter in tray 2. Also have the default tray set to 2 as well.
In short:
When it copies a legal sized page, I need it to actually print the whole page on legal size paper.
Is there a setting that tells the printer there is legal paper in tray 1, and to use it when a legal sized page is copied/scanned?

I am having the same issue and have the same settings. Tray 1 is set to Legal, Tray 2 is default and set to Letter. I want the device to detect paper sizes (Excel, Word, PDF) and pull from the appropriate tray.
Printing, scanning, copying and fax all do not DETECT or PRINT on the proper paper size.
1. PRINTING: Most documents I print are either PDF, Excel or Word files and are usually letter or legal sized. I usually print using ePrint though sometimes I print from the application (Excel, Word, Adobe Reader). ePrint is why I purchased this printer but sending a document to an email address doesn't allow the printer to know what size paper to print on and thus all documents are printed from the default tray which is Tray 2 set to letter size.
1a - How can I set the printer to detect the paper size when printing from the computer,
and then to print from the proper tray?
1b - How can I send ePrints that detect the paper size and then print from the proper tray?
2. SCANNING: It is important that when I Scan to a file on the computer (with the glass or the ADF), that the resulting file be the size of the scanned document. As of now, this does not happen automatically. I have to tell the software or the touch panel what size to scan.
2a - How can it be set to detect the correct size and save the file in the proper size?
3. COPYING: This is the function that operates close e to what I need but I seldom copy so that doesn't help me much. I still have to tell the touch panel to copy legal sized or it will only copy up to letter sized even if the paper I am copying is legal sized.
3a - How can it be set to detect the correct copied paper size and print from the proper tray?
4. FAXING: Faxes that are sent are fine. Faxes received are printed from the tray I select. If I get different sized faxes (letter or legal), the printer does not detect the proper size and pull from the proper tray therefore it would always cut off the bottom of my legal sized faxes. To get around this, I set the Tray 1 for faxes which has legal sized paper. However this is not a good solution, it is a band aid because I don't want all my faxes on legal paper.
4a - How can it be set to detect the correct fax size and print from the proper tray?
Can you please tell me what to do for these concerns?

Officejet Pro 8630 - # of copies printed

I'm printing from a Mac and no matter how many copies I send to printer it will only print one copy. Help!

Hi valerieholman,
Welcome to the HP Support Forums! I understand you are not able to print multi page prints when printing to your HP Officejet Pro 8630. It only ever prints one, I am not sure which troubleshooting steps you have tried already but would like you to complete the steps listed below:
Uninstall
1. From the computer desktop, double-click the Macintosh HD, and then click Applications.
2. Click the Hewlett-Packard folder.
3. Double-click the HP Uninstaller, and then click Continue.
4. Select the printer to uninstall, and then click Uninstall.
5. When prompted, type the Administrator name and Password, and then click OK.
Reset Printing System
1. Click the Apple icon, and then click System Preferences .
2. In the Hardware section, click Print & Fax. The Print & Fax dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected.
Repair Disk Permissions
1. On the Dock, click Applications, and then click Utilities.
2. Double-click Disk Utility.
3. Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4. Click the Repair Disk Permissions button at the bottom of the window.
Now I would like you to restart the MAC, once it is restarted please go ahead and run the software installation. Click the link below, select your current MAC OS X from the drop down menu and continue with the on screen instructions:
HP Officejet Pro 8630 e-All-in-One Printer Drivers
I hope this helps, please let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan to network folder will not work for Yosemite

Scan to network folder, which is supposed to allow the unit to scan and save to a shared directory on a remote computer, does not work in Yosemite, though it will work on Macs sporting earlier OS on same network.
HP personnel have indicated that HP does not support Apple Mavericks. One can only assume then that it will not work on Yosemite either
Yet these units are still being sold to be used with Apple OSX.
Please resolve HP's position. If these units will not function properly under Mavericks and Yosemite, please explicitly say so. The scan to network feature should not have anything to do with any OS issue, and it is much more likely that the issue is faulty HP firmware.
If these units are supposed to fully function under Mavericks and Yosemite, please provide substantive resolution of the many many problems users have experienced.
The Scan to Network feature is what makes using these units viable as scanners. The fact that this works poorly at best, and not at all on any recent Apple OS, is simple acceptable

IT IS OFFICIAL
HP Case Manager has indicated that HP is abandoning Scan to Network Folder starting with Yosemite as OS security constraints present issues with using its current transport.
Of course this took an hour of double talk and fiddling about before the admission was forthcoming...
Shall we count the days until that information actually shows up in the forums?

OfficeJet Pro 8630 Scan to Network Folder Slow

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