Oh Dear, here we go again!

After cocking my capital one gift up for six weeks, Ovi strikes again. Purchased an album, tried to download it, it wouldn't. £9.99 was taken from my account. Tried again to download but the option to do so is greyed out. Emailed Nokia Care, they told me to search my hard drive! IT DID NOT DOWNLOAD! Emailed them again, they replied by addressing me as a totally different person, so if Mr Stuchbury is reading this, It looks like they've sort of twinned us, like towns or something. If you get any Info on my album, pop it in a pm for me wouldya, Mr Stuchbury? And if I get any more emails for you, wow, like penpals even! Nokia connecting people! Emailed them again to tell them of their mistake, got a reply saying they do not respond to direct emails and I would have to fill out an online form. But that's what I did, on the 18th December. Unbelievable that a simple voucher through the mail on November 11th can still be causing problems. Have given up hope of Manila or the Irish helping, any mods out there can help??

I feel with you.
After upgrading to Win 7, i could no longer play back music I bought from Ovi-Music using the vouchers supplied with my 5800XM and later N97, because the DRM licenses weren't there.
Couldn't redownload most of the music either, because the store only show me one album i purchased, but TWICE. None of my other songs show up for download.
Got three boilerplate replies that did not at all address my issue. Seems like Bangalore, Dublin, Bratislava or Manila (wherever Nokia outsourced to) NEVER read the full text of a submitted form.
After trying to get this sorted at least five times, i gave up. At least I just used coupons and didn't actually have to pay.
The fruit company, as a contrast gets iTunes Store problems sorted very quickly and efficiently and they quickly authorize redownloads and even refunds if music quality is not good (sometimes there are quality problems created in the conversion process).
I am not a fruit company fanboy but I do wish Ovi Music / Store support were half as good and helpful as the iTunes/App Store support.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

Similar Messages

My daughter forgot her password and now her ipod touch is disabled. When I connect it to itunes it does not come up on the screen as a device. What can I do to get her itouch working again?

My daughter forget her password and now her ipod touch is disabled. Red message says to connect to itunes. When I do connect to itunes, the device is not recognized and then a message comes on the screen that says it is locked and to enter the password to access it. I cannot access the password and since itunes does not recognize the device, it does not come up on the list on the left, i cannot reset it. What do I need to do so she can use her ipod touch again? Thanks

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Linkification (any version) does not work with FF9.0.1. Here we go again! Same old problem. Why don't you guys develop a permanent fix??!!! Don

Here we go again. Same old problem with FF updates. FF9.x.x will not allow clickable internet links. They are dead when typed. ALL IE versions have clickable links BUILT IN! Why can't you do it??? Don't blame it on "third party add on incompatiblity." It's not their fault. It is YOUR fault for not including it. Do not blame users either.
xpi files are not compatible with FF9.x.x even when dragged on to it

'''''Linkification''''' was not developed by Mozilla.
*The third party developer appears to have abandoned the Add-on (no longer updates it).
*The last update available on the Mozilla Firefox Add-ons site ( https://addons.mozilla.org/en-US/firefox/addon/linkification/ ) was made compatible only through Firefox 3.6.x
*The developer posted version 1.3.9 on his/her own site which was made compatible through Firefox 4
*'''''Read the comments section on the Add-ons page for suggestions.'''''
**I would NOT download from another site as you do not know what you might be getting.
**You can install the following and force compatibility in Add-ons > Extensions
***https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/?src=ss
**Under "Reviews", click "See all ###user reviews". The suggestion ''by marwn098 on November 11, 2011'' is the only one that I would recommend.
***Link to that suggestion --> https://addons.mozilla.org/en-US/firefox/addon/linkification/reviews/321220/
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*'''''Adobe Shockwave for Director Netscape plug-in''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Well here we go again with the Usage

I've had problems in the past with the meter saying my son and I were using 90gb a month. I finally got the matter resolved with the help of Sean via here and the overpayments were refunded and things settled back down again. That was last year.
I've had odd spikes from time to time but its been fine, in fact we have (according to the meter) been using on average about 25gb a month (I'm on a 40gb usage limit). So I stopped checking religiously every day - after all, it was back to where it should be given we dont stream movies, watch iplayer, all the things we are told just simply EAT the usage.
Then last month I received an email to say we had gone over 28GB!! The remainder of the month I was checking daily, we scrapped in with less than 2GB left by 31/10.
So now I am back to checking the figures every morning and guess what... I don't believe them again.
0.66        1/11/14
1.57        2/11/14
5.24        3/11/14
I've used over 5GB in 3 days? And more to the point I used 3.67gb yesterday??I am so not a happy bunny today.

Hi adam_ant16
I am sorry you are having trouble with your broadband, would you be willing to give the Mod team a chance to fix this first? I'll be happy to get involved and make sure we get everything sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Here we go again! MEGA slow speeds during peak hou...

Hi folks,
I have noticed that during PEAK hours, my XBox Live sessions lag like a [insert expletive here]!
WHY, oh why do BT insist on throttling, nay, strangling their network to the point where it is totally unusable for anything more than basic browsing or sending/receiving emails?!?
I work reasonably long hours and only get two days off per week, so when I have free time, I'd like to game in a relatively lag-free environment, but right now, this isn't happening! Just tonight, in a game of MW2, I was experiencing such bad lag that shot registration was all but extinct!
I know that BT throttle P2P, but I don't use it and wonder why http and other protocols are being throttled as well!
A speedtest.net result:
And one from BT's own speedtester:
Come on, BT! This is NOT the service that I'm paying for and if it continues this way, I'm out of here when my contract ends!

Rottie wrote:
borley wrote:
Totaly agree with you mine has dropped more than 50% , you say your out of here soon as the contract ends i`m sure BT are breaking their contract so i`m sure you have rights to finish it early. BBC Watchdog here we come lol
Hi there,
Thanks for your reply.
As I understand it, BT are only in breach if the speed falls below the "acceptable speed" threshold in your profile, which in my case, is 12000kbps. Even then, I'm almost certain that BT would offer the *cough* "solution" of changing you from FTTC to ADSL.
Personally speaking, I think the issue lies with contention in the network, either locally or at a centralised point. Unfortunately, the only solution for this (other than throttling speeds to the point of being unusable) is to buy in more bandwidth from BT Wholesale, but that of course, would cut too deeply into BT's profits and in turn see us all paying more for next years' service.
What is the purpose in selling/supplying FTTC when the network infrastructure is clearly unable to meet demand? Using marketing ploys to create this artificial/false perception of what FTTC is, a "superfast fibre service" (partial fibre) then once bought by the consumer only to be told that there are restrictions to be applied is merely lying. Even though there is a FUP many of the constraints once the contract is agreed to, are hidden from the customer. Then again this is the case with most companies.

Here we go again...restore and upgrade

hi. checked all over here and did everything...in a nutshell...
bought new 32g ipt...gave 16g to my daugher, who is on my macbookpro under her own account, but same itunes account, machine is authorized.
i purchased the jan software upgrade on my imac. i copied the ''mobile application'' file to her laptop.
i plugged in the 16 gig with the upgrade to her library and did a restore. all went well except no upgrade apps.
i have not plugged in my new 32 but am concerned it may not have the new apps either.
so am i stuck paying THREE times now for the apps??
any new answers out there??
thanks everybody/anybody!

before you buy it again, and assuming you have moved the authorization key and you are using the same iTunes account to sync the apps that you used when you originally bought the apps, try downloading and installing 1.1.4 one more time, then go into iTunes, go to the Store menu and Deauthorize this computer then Authorize it, again using the Apple ID and password for the account that was used when originally purchased, then resync.
It that does not work, go to iTunes Store support and relate your problem to them.

Here we go again...cannot update 10.0.0.1 via GPO

Per usual, I'm trying to deploy some of the patches released via the Adobe Gods and once again, things aren't working.
I'm a bit behind in updates just becasue of these issues. Everytime I try and update, I run into brick walls and it's always such a hassle I avoid it as much as possible anymore.
My new struggle is updating our existing clients from 10.0.0.1 to 10.0.0.3. I've downloaded both incremental patches (AcrobatSecUpd1002.msp & AcrobatSecUpd1003.msp) but get errors right away. When I try to apply the patch to our existing install I get the error message:
"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."
These are the commands I'm using:
"msiexe c /a AcroRead.msi /p AcrobatSecUpd1002.msp"
"msiexe c /a AdbeRdr1000_en_US.msi /p AcrobatSecUpd1002.msp"
I tried both AcroRead.msi & AdbeRdr1000_en_US.msi just in case something changed when I applied the AdbeRdrUpd1001_Tier1.msp update a while ago.
So again I'm flustered and confused and don't know where to go from here. I just wish this would be easier and not be such a headache every time I need to push updates down to the clients via GPO.
Would having a program like installshield or Wise or some other similar program help with stuff like this? If so then I'm going to definately start pushing my boss to approve the purchase of it!!!
Heeeeeeeeeeelp!!!

Ah, okay. We got an email here at work saying that 10.0.0.1 and 10.0.0.2 were vulnerable and to update to 10.0.03. So I went to the FTP site to see what was availiable and saw those updates. I didn't realize it was only for the other versions. My bad. Thanks for clerifying!
EDIT: Geez...I need to figure out what email is connected to what username and delete one of these things before I drive myself batty!
Message was edited by: ned4spd8874 (aka RevDrChris)

Here we go again - problems with sync files to CC

Again I having trouble sync (uploading) files to CC.
I get an error message saying that a file (every file) can not be synced - this is folloowed by an absolute nonsense error message - can't upload look at your file - really anoying!
Is this the same problem as when the whole CC went down this spring and we all got stuck for months without this CC access?
Does anyone know an effective way to escalate/report this error.
Error
CC sync does not work
You only get a nonsense error message
You're pretty much stuck ... again !

Hi Søren,
Does turning sync off and back on again make any difference? Can you post a screen shot of the error?
Could you also upload the most recently copy of this log file to Creative Cloud, set the file as public, available for download, and post the link here?
Mac:
\Users\\Library\Application Support\CloudSync\acloud-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: the Users Library user folder is hidden on starting with 10.7 or later
see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Windows:
The log file can be found here:
C:\Users\\AppData\Roaming\CloudSync\CloudSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Thanks,
-Dave

My second ipod (here we go again)

Well I didn't think I would ever do it, but I bought another ipod. I posted on here several times about trouble with my first one not being recognized by windows (usb device not recognized) Finally took it to an apple store in Cincy (80 miles away). They said the port on the bottom of was broken, and for $120 they could send it out and have it fixed. Or I could turn it in to be recycled and get a whopping 10% off a new one. So what the heck, why pay that much to get it fixed, when I could just get a new one. So I bought a new U2 edition, worked great for a month, then it crashed. The screen said I need to restore it, so I tried, all I got was an eror message saying... "There was a problem downloading the ipod software for the ipod. The requested resource was not found." So I called tech support and talked to them for over 2 hours with no luck. I kept saying that it seems to be a problem on their end if the software is not available to download, but they had me try everything from making a new windows account to dancing around it chanting in some native language that I didn't even understand, and of course never got anywhere. So, I drove back to the apple store (80 miles) (total miles now 320). The guy restored it in 5 minutes and I was out of there. Great. Then 5 hours later it crashes again, same thing when I try to restore, ..."There was a problem downloading the ipod software for the ipod. The requested resource was not found." So what should I do drive another 160 miles round trip to get it restored again? Waste another 2 hours on the phone? Or go and get my money back and give up?

You could exchange it.
Before you do try a couple of things. 1st, check the settings on your firewall to be sure you aren't being blocked. 2nd, delete the iPod Photo Cache on your computer. 3rd, if that doesn't work, reformat your iPod in Windows (FAT32, not a quick format) then try to Restore in iTunes.
Also, be sure the Temp directory on your computer is empty and finally, try this: http://docs.info.apple.com/article.html?artnum=304309

Here we go again, problems with Email STILL/AGAIN.

Now not only am I still having the same problem of the iPhone saving my deleted email, the iPhone is now deleting my email accounts ON ITS OWN. I went to bed last night with two distinct pop accounts and woke up with only one. I just can't believe this. How is this possible? Anyone else having difficulty in these areas? I would really appreciate some input. Thanks in advance.

Hi Søren,
Does turning sync off and back on again make any difference? Can you post a screen shot of the error?
Could you also upload the most recently copy of this log file to Creative Cloud, set the file as public, available for download, and post the link here?
Mac:
\Users\\Library\Application Support\CloudSync\acloud-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: the Users Library user folder is hidden on starting with 10.7 or later
see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Windows:
The log file can be found here:
C:\Users\\AppData\Roaming\CloudSync\CloudSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Thanks,
-Dave

Noisy phone line, here we go again......

Hi, all,
I'm new here, so please be gentle!
We've been going round and round on this one for over a year, wonder if anyone has any new suggestions....
Basically, we have an intermittent crackle on our land line. Been going on for ages now.
We've had all sockets rewired and replaced, external cables changed, and the cable pair back to the pillar swapped.
Thing is, despite 4 or 5 visits, an engineer has never heard the noise. I've been onto faults and explained this to the nice lady in Bangalore, and all they can do is send an engineer, depite the fact it's obviously nothing local.
We had the same issue when we were with Virgin for phone service, which suggests to me (an old IT engineer) that the issue must be between the pillar and the exchange, but what do I know?
Apart from looking for coreallations with weather, time of day, phase of the moon and sunspot activity, I don't see anything else I can do to avoid some poor engineer arriving, running a quiet line test and leaving again.
Any suggestions?
Thanks, Phil

all you can do is persist with engineers until it is resolved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

No Sound, here we go again...

New to Flash, old to everything else. Wanted to put a simple
5 minute video clip on a site, in a flash file. I chose "import
video", chose my video clip, which is labelled as a .mpg file. And
when testing in Flash itself, video only, no sound. So I publish,
upload, no sound again.
Now, I've done searches in the forums here, and everyone is
mentioning this problem as if it's local to their own machine and
player. However, when I check this on both my macs, and my new xp
install, which is bone stock, I still get zero sound.
The mpg plays fine in Quicktime player, but the minute Flash
gets ahold of it, sound is gone.
I've spent several hours already trying various formats, and
it doesn't matter.
This is such basic stuff, it's hard to believe at a version 8
and 9, this stuff still happens.
So what's the secret? Do I have to convert the thing to a
.flv format, or can I somehow embed it in, or keep it in Quicktime
format?

First of all - the statement of "...put a simple 5 minute
video clip on a site..." - that's kind of
an oxy-moron - a 5 min video is not exactly "simple" - it's
large and there are several ways to go
about this way better than importing it into a flash file -
try exporting it as an FLV and using the
Flash Media Player to progressively stream as opposed to a
humongus SWF.
Also - I do believe that audio in a MPEG imported to Flash on
a *mac* will never be included on
import. Pretty sure that statement is true - but I do not own
a mac.
regardless - if I had a 5 minute chunk of audio - the last
thing I would do is import it directly
into a flash file - make an FLV out of it and keep it
external.
hope this helps.
Chris Georgenes
Animator
http://www.mudbubble.com
http://www.keyframer.com
Adobe Community Expert
*\^^/*
(OO)
<---->
synterx wrote:
> New to Flash, old to everything else. Wanted to put a
simple 5 minute video
> clip on a site, in a flash file. I chose "import video",
chose my video clip,
> which is labelled as a .mpg file. And when testing in
Flash itself, video only,
> no sound. So I publish, upload, no sound again.
>
> Now, I've done searches in the forums here, and everyone
is mentioning this
> problem as if it's local to their own machine and
player. However, when I check
> this on both my macs, and my new xp install, which is
bone stock, I still get
> zero sound.
>
> The mpg plays fine in Quicktime player, but the minute
Flash gets ahold of it,
> sound is gone.
>
> I've spent several hours already trying various formats,
and it doesn't matter.
>
> This is such basic stuff, it's hard to believe at a
version 8 and 9, this
> stuff still happens.
>
> So what's the secret? Do I have to convert the thing to
a .flv format, or can
> I somehow embed it in, or keep it in Quicktime format?
>

Photosmart 6520 won't print black (AKA Here we go again!)

This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it as to be blunt the people on the HP Support line were less than worthless and quite condescending even in the light of me informing them that I have worked in IT for 20 years. I cannot find my receipt as I would return this one too and get a completely different printer as this seems to be a constant problem with these printers. It is under warranty however that involves dealing with the incompetent HP Phone people and getting my intelligence insulted again. If someone on here from HP can help online without me having to resort to the dreaded phone that would be great.

I can't believe this! I create a case and you close it and tell me to go to the same exact place to open a case! This is intolerable!
Case details
Operating system/version: Windows 7
Product: HP Photosmart 6520 e-All-in-One Printer
Problem description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Troubleshooting steps taken: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
Case history
*** PHONE LOG December 24,2014 01:47:03 [December 23,2014 18:47:03 AZST] wes_mcm Action Type: Incoming call
This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Please do not call me, please email me only!
Equipment Address: ,,N/A,
Product Number: CX017A, Serial Number:
Problem Description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Please do not call me, please email me only!
Trouble Shooting: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
OS Revision: Windows 7
Product Version:
SAR: Printer
*** NOTES December 24,2014 01:47:04 [December 23,2014 18:47:04 AZST] wes_mcm Action Type: DEFAULT
Source: HPSC,HW-SCM
User:
Response Type: electronic
System Type: Printers and Multifunction
Problem Area: HP Photosmart All-in-One Products
BusinessContext:
Model:
OS Revision: Windows 7
Pri First Name:
Pri Last Name:
Pri_Phone:
Pri_E-mail:
Entitlement ID: ,SN
Product Description: HP Photosmart All-in-One Products
SAR: Printer
Nick Name: Printer
SCM PIN Code:
MV: False
Contract Level: WA
*** NOTES 12/24/2014 (M/D/Y) 7:04 AM AZST [UTC -7:00] WES_SWF Action Type: Snic
CASE [Personal Information Removed] - STATUS CHANGE 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR
*** NOTES 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: Default
*** EMAIL OUT 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: External Email
Hello
Thank you for contacting HP eDelivery.
This e-mail is in reference to the case no: .
I would like to inform you that we support only commercial printers. Since, This HP Photosmart 6520 e-All-in-One Printer is a consumer model, you may obtain support from the below web-link and phone support:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5304883&lc=en&cc=us&dlc=en&lang=en&cc=us
To Contact HP - Phone Assist for all the number, please follow the following URL:
http://www8.hp.com/uk/en/contact-hp/phone-assist.html
You may log a new case for commercial printers using the support case manager Web-link:
For HPSC use: www.hp.com/go/hpsc
For Business support Centre use: http://www.hp.com/bizsupport
This case would be closed and I have provided the required information.
Thank you for choosing HP e-Solutions.
Regards,
Alok,
HP e-Solutions
"Our aim is to deliver best in class customer service"
*** NOTES 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] WES_SWF Action Type: Default
*** CASE CLOSE December 24,2014 21:28:57 [December 24,2014 14:28:57 AZST] WES_SWF
Transferred

Here we go again - signal problems

After a relatively quite 2 whole months of solid service, two nights ago my signal started flaking out again. Back to a single bonded channel on upstream at 57 DbMv (so yeah, barely hanging on at all) and the infamous (unrelated but miraculously always occurs at the same time the Internet signal has problems) X1 unable to reach the server. Called in this a.m., and was unceremoneously disconnected after 8 minutes on hold waiting to talk to someone. I guess I have a new plan for the weekend - instead of getting any honey-do's done, I'll be trying to convince Comcast that there is a problem again.

mohoelx wrote:
Well nuts - that didn't last long! Internet blinked about dinner time, and we're back to the solid 57 dBmV on a single channel. Then of course, completely unrelated, the X1 went out (RDK 03032 untul power-cycled, then RDK 03004). Spent way to long on the phone testing, power cycling, etc. and the rep says need to send a tech "with equipment in case it needs to be replaced". Yeah, my two X1 boxes both died at the same time along with my modem... Why can't they update the script to address LINE problems? And of course, the earliest they can get here is Thursday. An hour later, the TV is back online ... do I dare power cycle the modem for the internet side again? Listening to the Royals on the 'net so, no, will power cycle the modem later. Frontier is coming out Friday. Can't wait to see if I can get solid service from them.
I did a few checks from our end and was unable to to see any clear drops in the pass 2 days. However, I did see a lot timeouts and drops on the modem up to late night the 8th. If nothing has recently changed the we do surely need to have a tech check this. We would hate to lose you as a customer and this should be something that can be addressed. I also checked the area itself and was unable to see any similar issues with other customers, because of this there is a big chance that the issue might be at the residence. A tech going out would be the best way to determine the source of the problem. -FC

HERE WE GO AGAIN - BROADBAND IN SHETLAND AT A CRAW...

One wonders how many blasted times this has to happen before something gets done to rectify our appalling broadband service in Shetland once and for all?
Heres my latest BT speedtest result
FAQ
This Test comprises of Best Effort Test: -provides background information.
Download Speed
130 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 130 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
As you can see its a desultory 130kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
10 days, 9:39:21
Downstream
2,368 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.0 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10102968 / 38
CRC Errors (Down/Up)
5399 / N/A
HEC Errors (Down/Up)
N/A / 25
Error Seconds (Local)
2836

Further BT speedtest result:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
651 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 651 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps

Oh Dear, here we go again!

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