Ok I am really a new user of Mac so here is my problem in the bar across the top of my screen when I bring up Safari there is a help box when I go to an answer and click it and the window pops up there is nothing there what happened to the answers? Help
Ok I am really a new user of Mac so here is my problem when I bring up Safari and I go over to the Help word on the top of the screen to find a question when I pick a question and the window comes up there is a blank window nothing is there the help boxes work on my other Apps so whats wrong. Help
Could you please give us a picture of what is going on. This is a picture of what the top of Safari looks like when I go to the Help menu. I typed in the word cache and a number of options appeared below. Is this not happening for you?
Similar Messages
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Have been here before but still have not resolved a fix for a black screen when I try to access a PDF file using Safari...Now I've got a new iPad and need the User Guide which is only available in PDF and FireFox will not work.
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you. -
I am a new user to Mac and trying to set up an Epson XP-215 All-in-One printer without any success. The Mac Book Pro is not recogising the Printer automatically and when following the instructions to add the printer, it gets as far as a display box for teh user and password for "System" Keychain but I am not sure what info to add there...
The printer is meant to have a function calle dAir Print also that is meant to be used for Mac but I cannot figure out any of this! Why would the MacBook Pro not automatically pic up the printer? Please help...If you have not already done so, you should read the user manual that came w/the printer and/or contact Epson tech support.
Check out the following KB Articles:
http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system
http://support.apple.com/kb/HT3669 Printer and scanner software available for download
Also check out What to do when you can't print -
'New Icloud Terms and Conditions' window pops up every time I try to check my email, or when I open setting. My email doesn't load because of this, so I haven't been able to check my email for months. When I click, 'view terms' it takes me to my Icloud section in settings, but the terms don't pop up. I plugged it into my iTunes to see if it would pop up, but that didn't work either. My phone is updated, and I'm pretty sure I already accepted the new terms and conditions on the last update a few months back.
Hi munaxnight,
If you are having issues with your iPhone continuing to ask you to accept terms and conditions, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
Force an app to close in iOS
Next, I would try restarting and if needed resetting the iPhone -
Restart or reset your iPhone, iPad, or iPod touch
If the issue is still present, you may want to restore the iPhone as a new device -
How to erase your iOS device and then set it up as a new device or restore it from backups
Thanks for using Apple Support Communities.
Best,
Brett L -
when I download the new itunes (on my pc); going through the dowload process it stop me and a window pops up and it says: (there is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.)
I have tried several times to redownload and keep getting the same message. what am I doing wrong...Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I have a 2010 Macbook Pro and am a very new user to Mac community only started to use this PC a few weeks ago.
My Mac is just hanging and I am unable to shut it down or do anything at all. I left it for 2.5 days hoping the battery will run flat but it is not working. Pls help! I am desperate. TxIn order to resolve the issue if it occurs again, more info would be helpful as to what occurred prior to the "hang." One potential fix would be to try a Safe Boot:
After the Mac is completely shut down, push the power button and immediately after the startup tone, hold down the Shift key. The Shift key should be held as soon as possible after the startup tone but not before.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
There should be a message that says "SafeBoot." After the Mac is completely booted, try restarting and see if the issue is gone. -
Hi, I created a new user on mac, Admin but I can't use adobe CS6 while the original user is admin too and all programs are running normal. How can I solve this problem?
Hi Amanda,
Software applications are usually installed in the Applications folder on the Macintosh HD and are accessible to all users.
I would advise you to check the Applications folder and see if your software is in there.
Next step would be to Control Click or Right Click on the application and choose "Get Info" and make sure the permissions are set to "Read & Write" for all users. The article below provides more details:
Troubleshooting permissions issues in Mac OS X
http://support.apple.com/kb/ht2963
You may need to contact Adobe Support if this does not resolve your issue:
http://helpx.adobe.com/photoshop.html
Hope this information helps!
- Judy -
I just bought an iMac and I´m a new User of Mac. I captured my data and my country is Mexico. What can i do if the final data check of Mac shows Spain? Is it important or it doesn´t matter?
Hola & welcome to the Forums!
Have you noticed any problems, like Time zone or Time display? -
i have my macbook pro 17" 2.5 Quad. Core. i7,750GB HDD 5400rpm, 4gb ram, amd radeon 1gb dedicated graphics with intel hd graphics 3000,antiglare screen when i turned on my laptop and see the specs is not showing the 1gb graph. only 512mb is there anybody out there have the same problem please how can i know or is there any other way to be sure what's the real capacity of my graphics?take note this is brand new late 2011 model made to customize MD311 with anti glare screen...
I have the same machine, except it's running the blessed fast Snow Kitty,
"when I turn on my laptop and see the specs is not showing the 1gb graph, only 512mb is there"
What specs are you refering about?
Hold the command shift and 4 keys down, draw a box around what your seeing and upload the desktop image in your post response here. -
Unable to view pdf - initially thought to be user / OS issue for new user to MAC.
Unable to view pdf created in Live Cycle Designer ES2. I initially thought this was a user / OS issue when I created a document for someone who is new to a MAC laptop. She could not view the document through email. Unfortunately, I began seeing the same error in my own document folders when searching for another document showing as icons instead of a list. I can open the file without a problem although I see the error she sees only while viewing the icons in my folder. I am using a Windows 7 PC. Now, I also know that if the document is downloaded, it can be viewed.
Other notes:
If trying to access the form via the internet, the same error is seen through Chrome, Firefox, and Mozilla but NOT through IE
Everyone seems to have the latest or a very recent READER
The form is compatible with Reader versions 7 and up
Again, downloading from the internet to the computer appears to allow the file to open properly
Document cannot be viewed on the Galaxy Tab 2 via Chrome or the pre-installed Internet Browser, nor can it be viewed through the Reader after download to tablet. I did not try on an Apple iPad.
All parties involved are up-to-date with virus protection.
Below is a link to the exact message received when trying to open the document.
https://www.dropbox.com/s/wmjqzwyriovg9vi/Adobe%20Error.pdfSorry, this is a user to user forum and we're just customers who help out when we can, so things don't always happen right away.
Reader, Regardless of OS or device, is as the name implies, only a Reader. There are different mail settings between Mac Mail Outlook and Thunderbird as well as Andsroid's mail app, whose name escpoaes me.
Have you checked in the Live Cycle Forum? There are people there with FAR more experience using LC developed forms. It's part of my Creative Suite, but I've never even opened it myself. -
Can't log new user onto Mac Mini Server
I can't log a new user into Mac Mini server. Have added the user to the Workgroup Manager, and am now trying to use the password created there for log-in on user computer. Any advice?
Do you have Server Access Control Lists (SACLs) configured? If so, you will need to add this new user to the appropriate SACLs before it can connect. As an example, when I create new users, I need to add them to the File Sharing SACL or they never see any available shares on the server.
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i am sick and tired of mac's safari and firefox window popping up when i want to open my mail. what the **** is going on, because no matter where i look i cannot see any 'download' "thing/button" to do so. STUPID, STUPID STUPID!
How can i get rid of this iidiotic pop-up. allple is changing for the worst. you have to buy a new macpro in order to upgrade to a higher system, sounds like obamacare.You have probably clicked on a mailto: web link which directs links to send e-mail messages to wherever the webmaster chooses. Go to the View menu -> Show Statusbar if it available, and then make sure the bottom of your screen is visible. When you hover over a link, if it says: mailto: it will open in your default e-mail reading application set by your browser or your e-mail program preferences.
Apple menu -> System Preferences -> Software Update lets you change how often you see the software update window.
G5s are not Intels. -
when i open iphoto i see my photo's for 1 second and then they are gone .The photo's are still there but i can see them only on the bottom or top of my screen when i try to open them i get a sign that it is not possible.Can somebody please help me?
Have you upgraded to iPhoto 9.6 for compatibility with Yosemite? If not, try that first.
It looks like iPhoto has lost the connection between the thumbnails and the original image files.
This can be caused by a corrupted iPhoto library, or the originals have been deleted or moved.
Try first to rebuild your iPhoto Library:
If you do not have a current backup of the iPhoto library, make a copy of the library, but do not overwrite any previous backup.
Launch iPhoto with the ⌥⌘-key combination (option-command) held down.
Select "rebuild" from the first aid panel. This may take a while for a large library.
Can you now see your photos again?
If not, rebuild the library with iPhoto Library manager as described by Old Toad: Re: iphoto crashed -
My Songs in my Ipod Touch 4 is not appearing when I tried to Play it but when i insert to my PC and use Itunes, songs,playlist appears in I tunes.What do I need to do?Can someone help me?Many thanks
Try:
- Another cable
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
when i connected my iphone 5s to itunes for the first time then a window appered saying your device timed out. whats happening and how do i connect my iphone
Hello Hema2003,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Best of luck,
Mario
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