Older version of itunes cannot be removed?

When down loading a new Itunes version I am faced with the statement an older Itunes version cannot be removed where do I go now?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • The older version of itunes cannot be removed. contact your technical support group.

    need help with itunes 12.1
    my itunes was working just fine on my windows 7 pro PC.
    Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
    I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
    "the older version of itunes cannot be removed. contact your technical support.
    So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
    "a newer version of itunes is already installed", and the installer quits.
    I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
    I have removed any attached external drives and tried the installer.
    I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
    I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
    All of my music is gone.
    When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
    There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
    I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
    Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
    very frustrated.
    anyone have a installer that will complete ignoring any errors?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

    When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Cuando quiero dar setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!

    Yo des intale itunes en mi laptop. Tiempo despues instale el ultimo itunes alli mismo. Cuando quiero darle el setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!
    The feature you are trying to use is on a network resource that is unavailable
    I give it ok, I get same msg.
    I give it cancel, then: The older version of ITunes cannot be removed. Please contact your tech support group.                 
    Please help I need this ..

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Last ditch question about The older version of iTunes cannot be removed...

    I've spent two weeks trying to upgrade iTunes. The error is always the same: "The older version of iTunes cannot be removed. Contact your technical support group." I went through every step in the detailed documents on the Apple Web site except one: I don't have a clue what to turn off with MSConfig. I have also used the Windows Installer Cleanup Utility and have manually deleted all references to Apple, iTunes, and iPod in the Registry. All these things have been done not once or twice but at least half a dozen times.
    I also spoke with Apple. They walked me through the same processes that I had already tried many times, then said that this particular error means there is a problem with the Windows Registry.
    My questions are:
    1. In general, does anyone have a clue how to solve this problem other than the steps I have tried repeatedly?
    2. Does anyone have a complete list of the items iTunes adds to the Registry? Perhaps there is an item that does not include the words Apple, iTunes or iPod.
    3. Can anyone suggest likely culprits that I should turn off in MSConfig?
    Thanks for any and all suggestions.

    3. Can anyone suggest likely culprits that I should turn off in MSConfig?
    the first thing to try with MSCONFIG is turning off everything except for essential Microsft services and the itunes/quicktime background processes. the following document contains a good set of detailed instructions on that:
    Using MSCONFIG to troubleshoot conflicts in Windows

  • When trying to udate iTunes on my PC, I recieve the error message "The older version of iTunes cannot be removed"  How do I correct this error and not lose all the music I have in iTunes?

    When trying to update my version of iTunes on my PC with Windows 7,  I receive the error message "The older version of iTunes cannot be romoved".  How do I correct this problem without losing all the music that I have in iTunes on my PC?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Am trying to upgrade my itunes, and halfway through the process it says the older version of itunes cannot be removed

    Am trying to install the latest version of itunes, as i need to get my new iphone up and running, halfway through the install it says the older version of itunes cannot be deleted.  what do i do now?

    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

  • The older version of iTunes cannot be removed. Please help!

    I had to manually delete iTunes from my Windows 7 PC. When that didn't work, I deleted iTunes from the Registry. There is no older version of iTunes anywhere.
    I still cannot reinstall iTunes. Please help. Thank you.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
    http://www.apple.com/itunes/download/
    Does it go through properly this time?

  • ITunes won't install because an older version of iTunes cannot be removed

    I'm running on Windows XP.
    I had tried to update my iTunes a few days ago and it was failing because it complained about iTunes.msi. I tried to uninstall and it had the same complain. So I manually removed it and started to remove all references to apple and iTunes in my registry. After that, it no longer showed up in my add/remove applications but if I try to install iTunes (latest or an older version), it complains that it can't install because it can't remove an older version of iTunes.
    I downloaded Windows Install Clean Up, but it doesn't list iTunes in there or anything that looks like it might be it. I've tried a number of registry cleaners but still no luck. Any ideas? It's obviously finding some information about my old iTunes install in there somewhere, but it can't figure out how to remove it. I wish it had some kind of debugging mode where it would tell me why it thinks I have iTunes installed still.
    Any help would be appreciated.

    Hi Ace ... I try not to post links to alternate locations for CleanUp downloads, because that tends to lead to the download location being shut down. (Happened twice for me the day after it was removed from the Microsoft Downloads Center.)
    Assuming you've got trouble with an iTunes .msi file, here's a copy of my now-standard spiel on hunting down, installing and using CleanUp:
    These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • Trying to install update and error message says older version of itunes cannot be removed

    trying to install update and error message says older version cannot be removed

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I am trying to install the updated iTunes and it says "Older version of iTunes cannot be removed". Help!

    I have tried seraching for the older version files and can't find anything on my computer.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Product: iTunes -- Error 1714. The older version of iTunes cannot be removed.  Contact your technical support group.  System Error 1612.

    I want to update to the latest version of iTunes but the installation process does not allow it. It says it cannot find the iTunes64.msi file , yet it actually exists in the very place it says it doesn't. Very odd.How can I resolve this ?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • The older version of iTunes cannot be removed

    It has been days since I am trying to get a fix for this.
    I followed all the steps that were suggested in other posts.
    Like:
    - removing all the apple software using control panel
    - removing all the apple software using Windows Installer Clean Up
    - called iTunes support and spoke with an advisor
    - called again and spoke with a senior adviser - who told me to reinstall the operating system.
    - upgraded the operating system from Windows 7 to Windows 8
    Please, this is getting ridiculous. I have 2 iPads, 1 iPod, 1 iPhone 5, Apple TV, I spent hundreds of dollars on apps - all redundant right now because I can't manage any of the devices.
    If Apple has a glitch at least tell us to wait for an update (a service like the ones from Microsoft) instead of giving directions that don't work.
    I am to the point when I wonder if the hundreds of people who have problems with the new iTunes and spent thousands on Apple products should go to Better Business Bureau.
    I don't want to go to another manufacturer but Apple is pushing me in that direction with the lack of help (I mean true help).

    I got it to work.
    I did several things and hve no idea which workd.
    I manually removed iTunes and QuickTime as per "Completely Remove iTunes and QuickTime" in the Apple support main page under iTunes wont download (or somehting like that)
    I also deleted the registry for iTunes and QuickTime in regedit.
    I alos used Windows Installer Cleanup Utility (downloaded from http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
    I also closed my SpySweeper.
    Ialso used Firefox to download (it took a long time to download)
    Again I have no idea what did the trick or combination but it seems to have worked to get me iTunes 7.

  • Error 1714, Previous version of Itunes cannot be removed

    I am trying to download the new version of Itunes; when I am about half way through the installation process, I get an error saying "Error 1714. The older version of iTunes cannot be removed. Contact your technical support group." Does anybody know how to fix this,
    Thanks,
    Evan W

    hi Mark!
    this is definitely an error message that is coming from the iTunes installer, not from Windows.
    actually, this one is a Windows Installer error message. it's just being returned in the context of an itunes install. see:
    Windows Installer Error Messages
    given that you've only got SP1 in there, let's just make doubly sure that you've got a copy of Windows Installer 3.1v2 on the PC. (there are odd problems associated with 3.1v1 and earlier versions.)
    Windows Installer 3.1 v2 (3.1.4000.2435) is available
    then let's try something else one more time. first download and install the Windows Cleanup installer utility (we'll be using it later on):
    Description of the Windows Installer CleanUp Utility
    then download and save a fresh copy of the itunes installer to your harddrive. (eventually, we'll be running the install from there rather than online.)
    iTunes 6.0.1.3 Installer
    switch off any antivirus or antispyware applications prior to any installs or uninstalls.
    now, use the complete uninstall instructions given here to uninstall any existing itunes or Quicktime:
    Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
    ... then run the Installer CleanUp utility to just make sure any leftover installation registry entries for itunes and quicktime have been removed.
    reboot.
    switch antivirus and antispyware off again. then run the install again, using the fresh installer.
    do you get an error message this time? if so, what does it say? (include error message numbers if you're getting any.)
    love, b

  • I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

    I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

    Hi Kathy,
    Welcome to Apple Support Communities.
    See this article for some steps to troubleshoot your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Jeremy

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