On my app store I what to update an app but the e-mail is my husband it in a light color making it so I can't change it to my e-mail address. It ask for a password can't give one because of the e-mail how do I change this I'm lock out?
On my app store I what to update an app but the e-mail is my husband it in a light color making it so I can't change it to my e-mail address. It ask for a password can't give one because of the e-mail how do I change this I'm lock out?
This is your husband's app, only your husband can update it. Apps are forever tied to the Apple ID that purchased them. No other Apple ID can update someone else's app.
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Apps can only be updated using the same Apple ID and password they were originally purchased with.
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Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
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iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
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I'm trying to change my payment information, yet everyime it asks for my password, I'll enter it but it just keeps asking? And when it finally gets through and I click on payment information, it says my session has timed out. How can I fix this? I've tried to do it on multiple devices but it's happening on all of them.
Same thing happens to me as well. Might be a community wide problem, I tried entering my information on multiple devices and it doesn't wanna work, it gives me the same error when trying to purchase it's a good day to die hard
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put in updates and now is asking for passcode ive been putting wrong one in and now its disabled
recovery mode
open itunes on computer
plug cable into computer not phone
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808 -
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http://support.apple.com/kb/ht1212
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You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
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Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
Pete
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