On my macbook when I turn it on I get this gray screen with a circle that has a slash through it
When I power/turn on my macbook with the power button I get this gray screen that has a circle with a slash through it. It then stays on this screen so i hit the power button to shut off and then turn back on and its there again then i power off and on one more time and it then powers up like normal and brings me to my login in screen where you type your password to sign in.
The MBA is trying to tell you that it is not able to find a bootable system
Either the file is corrupt or access to the storrage has failed
I would start by seeing if it will boot with Command + R depressed
Similar Messages
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I download a suggested "update" from the App Store for my iPhoto yesterday. Now when I try and open my iPhoto, I get a grey screen with the rotating circle icon in the middle......that just keeps rotating. Ergo, it won't open!!! Before the "download" all was fine in Heaven & Earth....now, I'm a little peeved.
Anyone have a suggestion?
Thanks,
Wayne K.
ps Have a good day, God Bless America ...............and be weary of iPhoto update downloads,very weary.No need to be wary of iPhoto updates however it is a good idea to follow the instructions when updating. I haven't updated iPhoto from the App Store before however it should not be much different than doing a DVD update. Here are instructions on updating the library:
http://support.apple.com/kb/HT4431 -
My iPhone five decided to go crazy and give me a white screen with black stripes and I can't get into my phone. I can only use Siri! What's happening?
You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
Cheers, Tom -
I have a white MacBook and I just changed out the hard drive with a 500GB. When I turn it on I get a file fold with a ? In the middle that flashes. What do I do next?
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
My 13" macbook just stopped working. When you turn it on you get a white screen and hear a repetitive clicking sound on the left side. Is this the hard drive? Any suggestions on replacement drives?
ThanksPut your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
My MacBook Air will not turn on. I get a white screen with the apple logo and a spinning star (search icon). It will spin for hours and never go away unless I power off.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Hi I installed a new hard drive in my Mac mini osx lion an when I turn it on I get a flashing file with a question mark. I tried holding command and R keys when turning it on but the recovery fails to work. I can hold the option key at start up and choose my network, then Internet recovery shows up with an arrow pointing up. When I click on the arrow Internet recovery fails and all I get is a globe with a triangle on it with an exclamation mark on it, and under that it says
apple.com/support
-6002F
Does any one know how I can fix this without a recovery disc? ThanksI just want to add to this, in case someone else searches for this error on Apple Support (google doesnt cover apple support.. how clever is that?)
I had the same error. And i had a Computer that had worked, with a SSD drive and 16GB upgrade done by the owner himself.
I tried swapping with a Mechinal Harddrive, no luck.
Kept the Mechanical drive in, and tried with some other Ram, it worked..
So for me this error and after reading the other responses can be boiled down to a Harddrive problem or Ram issue.
It was Ram for me.. -
On my computer when I turn it on I get this response - entry point squilt3-wal-checkpoint couldnot be located in the dynanamic SQLite3.dll.
Thahks for any helpHi whatsthe77,
Welcome to Apple Support Communities.
You may want to follow the steps in this article to reinstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Have a great day,
Jeremy -
I have the mac book air and when I turn it on its a light blue screen with a flashing folder with question mark on it. Any one know how to get past it?
The MBA is trying to tell you that it is not able to find a bootable system
Either the file is corrupt or access to the storrage has failed
I would start by seeing if it will boot with Command + R depressed -
I cannot sync my MacBook Pro address book (Mac OS X Version 10.5.8) with my iPad, that has iCloud. I can get my music and photos to sync, but not my address book or calendar. I have tried turning off iCloud, but that does not work. Please help.
You may install Snow Leopard OS, maximize the RAM to 8 GB and install a larger HDD, or spend a lot of money and install a SSD.
Ciao. -
When I burn my imovie I get the IDVD screen with a thumb size video playing in the corner of the screen without audio - weird
You can find the serial number either in About this Mc in the Menu bar under the , or it should be on a sticker under the foot of the machine.
If you have the install discs, try booting from them, holding down the c key and then using Disk Utility to check the drive.
You can also boot into Safe mode
To start up into Safe Mode (to "Safe Boot"), do this:
1. Be sure the computer is shut down.
2. Press the power button.
3. Immediately after you hear the startup tone, press and hold the Shift key.
Tip: The Shift key should be held as soon as possible after the startup tone but not before.
4. Release the Shift key when you see the gray Apple and progress indicator (looks like a spinning gear).
During the startup in Mac OS X 10.2 through 10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.
During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically.
Please post back with results,
To leave Safe Mode in any version of Mac OS X, restart the computer normally, without holding any keys during startup. -
my macbook pro will not boot. It gets the grey screen with the apple until the bar is half way across and then shuts down. The only screen I can get to is in safe mode and I don't know what to do with that
Mac OS X: Gray screen appears during startup - Apple Support
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Macbook pro will not boot. I get the gray screen, an apple icon and spinning wheel. I tried to start in safe mode, but get this same screen. The only thing different is that I added the zedge update app to do a sync for adding ringtones to my apple cell phone. How can I get a good boot. I am fairly new to apple computer.
Reset PRAM: http://support.apple.com/kb/PH4405 and then try a normal boot.
Run the Startup Manager to select Startup disk: http://support.apple.com/kb/HT1310
If those did not work your disk may be sick or dying. The top priority at this point is to make a backup copy of your data.
Check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Even if it does not show “Verified” you can still attempt a backup.
Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data.
If the disk will not show up at all in Disk Utility as your ran the tests above then it may be dead or it may have a bad internal SATA cable. A trip to an Apple store for confirmation would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not Google “Hitachi USB 3.0 external hard drive 1TB” to purchase one or go to a brick-and-mortar store (including an Apple store) to pickup one. Any 1 TB external drive will do.
Assuming it is still breathing you can try to recover the data without booting from the sick disk.
Reformat the external disk. (This will erase all data on the external disk.)
Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
It may take a long time for the backup.
If that will not complete post back for other emergency data recovery methods, including those from a brody.
If the backup succeeds, use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it does not finish with a green OK message try to repair it once or twice more. If it repairs with a green OK message, will it boot normally? If not, boot from the Recovery Partition and reinstall OS X.
If it is still not healthy, post back for further instructions. -
Macbook Pro 10.8 won't shut down. Gray screen with spinning wheel.
Previous it happened on 10.6.8 snow leppord. I thought it might be the RAM problem, so i went ahead and purchased a 16GB RAM. Now I got the RAM up running, i upgraded the computer to 10.8 mountain lion. I thought the problem should be gone by now. But somehow, it happened all over again, everytime when i use microsoft office 2011. I even quit every single app fron the Active Monitor (include Active Monitor), and wait for about 5min before shutdown, the gray screen with spinning wheel appeared again. I repair the disk from recovery HD, according to that, there is no problem anymore. But, once again it happened after i used Microsoft office 2011. Is there anyways i could fix it? I suppose uninstall it will make it work, but it's vital.
Previous it happened on 10.6.8 snow leppord. I thought it might be the RAM problem, so i went ahead and purchased a 16GB RAM. Now I got the RAM up running, i upgraded the computer to 10.8 mountain lion. I thought the problem should be gone by now. But somehow, it happened all over again, everytime when i use microsoft office 2011. I even quit every single app fron the Active Monitor (include Active Monitor), and wait for about 5min before shutdown, the gray screen with spinning wheel appeared again. I repair the disk from recovery HD, according to that, there is no problem anymore. But, once again it happened after i used Microsoft office 2011. Is there anyways i could fix it? I suppose uninstall it will make it work, but it's vital.
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When trying to launch (D)iagnostics, iMac shows gray screen with lightning bolt and USB icons
Just in time for my birthday...
Mid 2011 iMac with 10.6.8
Occasionally its fans would rev up to the maximum and stay there until computer is restarted or put to sleep. But today the fans were blowing (albeit more moderately) from the start. Previous solutions would not help and iMac would even put itself to sleep after a minute or less.
Resetting SMC didn't help, so I've tried to launch AHT while pressing D during the boot. It worked in the past, but now it showed gray screen with these two icons jumping around. On top of that, I couldn't find find both OSX and Drivers discs (facepalm). Luckily I had Lion install disc, so with it I launched Disk Utility and verified the disk. HDD itself passed, but OS partition was declared unrepairable and in need of format.
I have Time Machine, so I happily formatted and started installing Lion. But during install, every few minutes or even less, computer would go to sleep again. Despite that install managed to continue, but when it got to "Downloading additional stuff" part, progress stopped and countdown even started to go UP minute by minute.
I figured that every time iMac went to sleep (because probably it thought it was overheating) download had to start again and it would never finish. So I cancelled and restored Snow Leopard system from Time Machine. After booting from HDD, I verified it and it passed. But Diagnostics still won't launch.
Any ideas?Apple Hardware Test comes installed on the hard drive by default, but it's deleted when you erase the hard drive or you upgrade OS X.
In your case, you need the Mac OS X DVD. If you haven't got it, call Apple to get replacement discs > http://support.apple.com/kb/HE57
After getting the DVDs, insert the Mac OS X DVD and press D key while your Mac is starting to start Apple Hardware Test. Remember to run an extended test
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