On my Windows 7 PC, the iTunes Store will not display the Home Page or search anything
My iTunes Store does not work on my Windows 7 PC. The progress bar shows accessing Store for a few seconds, but then just a blank screen where the Home Page should be.
Try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues to start with.
Otherwise, for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
Similar Messages
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Itunes store will not display after i open it up
for some reason my itunes store will not display it only displays for less than a second then it goes blank? my library and playlists all display??
Did you see a solution for Windows 7 and similarly Windows XP from JerryFromKrakow at: iTunes for windows - App Store's blank page - final solution
1. Fixed the itunes blank store window.
2. Also fixed the backup/sync problem.
3. Even solved the AppleMobileDeviceService.exe high cpu problem.
Please reply after trying Jerry's Windows 7 fix.
https://discussions.apple.com/message/15993286#15993286
For Windows XP, see steve2273 fix.
https://discussions.apple.com/message/16150610#16150610 -
ITunes store will not display in my iTunes
When I go to the iTunes Store in my iTunes app on my MacBook Pro it will not display anything in the store. The store says it loads, but the display area is just blank (white) after it loads. iTunes will display all my other stuff ok. I have Yosemite and the latest update of iTunes on the Mac. Any ideas??
Hello Danny_Mac,
The article linked below can restore your MacBook Pro's ability to load the iTunes Store in iTunes.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen -
The iTunes store will not open....-3256.....please help!!!!!!!!
I just downloaded the 7.0 and my iTunes store will not open. It says "iTunes could not connect to the iTunes music Store, An unknown error occurred (-3256). Make sure your network connection is active and try again."
My network connection ia active, I tried again a bunch of times, I tried restarting my computer, I read a lot of forums, and tried the tips Apple gives you. Yet the music store will not connect! Please help!!!!!!!!!
Thank you so much!!!!
Windows XPYeah,I have the same problem. I have this problem every time i update iTunes. Usually following tips on the forums helps but this time it's not. I haven't been able to access the music store for so long now. Can anyone help?
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The iTunes store will not leave the page for downloading iTunes 10. I just deleted iTunes 10 because of errors to purposely go back to version 8.2. Now I would like to keep 8.2 and not upgrade. How do I get this page to go away, or just keep 8.2? I would like to only have a version before 9.0. Please help!
The iTunes store will not leave the page for downloading iTunes 10. I just deleted iTunes 10 because of errors to purposely go back to version 8.2. Now I would like to keep 8.2 and not upgrade. How do I get this page to go away, or just keep 8.2? I would like to only have a version before 9.0. Please help!
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My itunes store will not load. There are no error messages. It loads half way, then stops. My internet is working fine. I can't download any songs.
There are at least 20 threads pertaining to this problem (some from last year, one I saw was from 2006). I suggest anyone who visits this thread redirect to https://discussions.apple.com/thread/3223139?start=0&tstart=0. It has the two most popular solutions and anyone with ongoing issues can discuss and/or form an unruly mob there.
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The iTunes store will not load. what can I do?
The iTunes store will not load. What can I do?
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Itunes store will not let me use the money on my account. It wants to make me use a credit card. I have already redeemed a card yet it does not see it. What's the problem?
Some Purchase require a Credit Card... For example Gifting and In-App Purchases.
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sign in to itunes store will not disappear and the whole IPad will not let me go into other screens till this pop up goes away. I have entered the password several times and still will not disappear. Turned the IPad on and off but the pop up remain
FIrst try a soft reset by holding down the home & sleep/wake buttons until the Apple logo appears then let go & let the iPad boot up normally.
If that doesn't help then to make sure you have a strong internet connection.
Try resetting Network Settings
Settings->General->Reset->Reset Network Settings,
You won't lose any data but will have to log back into your wifi networks.
Once logged back in and when the pop-up appears, try entering your password again. -
i have a new computer and the itunes store will not allow me to redeem my remaining balance. How to handle.
Details, please. What exactly is happening? How is it "not allowing you" to redeem your balance?
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Itunes store will not open. I get a blank page. When I ran diagnostics error message said secure link to itunes failed. I have internet access, have turned off my security, and I can go to explorer and get on itunes.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Itunes store will not load to create a new account
There are four members of my family. Each family member has their own Windows user account, three with an itunes account. I have been trying to create an account for my youngest son for three hours. The itunes store will not load and gives a "not connected" message. The internet is working fine, and all three of the rest of us can access itunes and the store. I have turned off all parental controls that could have been messing istore up. How do I fix this?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
ITunes store will not load. Im at a loss
For about 3 days now the iTunes store will not load. It merely reaches this point:
+One Moment Please.+
+Connecting to the iTunes Store.+
Loading
+If iTunes doesn't open, click the iTunes application icon in your Dock or Windows Task Bar.+
(note this message is not from Safari it is from the iTunes Store window in iTunes) I have looked at the FAQ on this site and it's best suggestion was to reset the keychain which I have done, and to check that I have the latest iTunes which I think I do. (iTunes 9.0.3 (15)) Yet it has not worked.
When I try to update my applications for my iTouch it comes up with a message box saying:
+Could not complete the iTunes Store request. The store may be busy.+
+Check your Internet connection or try again later+
As I said I have waited 3 days for the iTunes store not to be busy. I'm fairly new to macs so don't even really know how to go about diagnosing the issue or posting logs for you guys to look at if that would even help?
So your advice would be appreciated.
Thanks
BradiTunes 9+ uses the Safari 4.0.3 or higher engine to connect to the iTunes Store. Check if your Safari is up to date. If you need an update, get it here (be sure to tick the Snow Leopard version): http://www.apple.com/safari/download/
Also, check in Safari > Preferences > Security and check that your cookies setting is either Always or Only from sites I visit.
If your problem still persists, look at this document for some solutions: iTunes for Mac: Possible iTunes Store errors, http://support.apple.com/kb/HT1412 -
ITunes Store will not load. Upgraded, diagnostic is ok, can get radio.
I've upgraded iTunes. I've run the diagnostic and it's ok. I can get the radio stations to play, but the iTunes store will not load. It takes about 3 minutes to "access" and then I get the Apple logo in the yellow top loading bar, and "iTunes Store" in the display area. No other messages. However, when I right click the iTunes icon on my computer (Windows Vista) and run as administrator, I get access to the iTunes store, but my music library has only 15-20 songs in it. Any help would be appreciated.
Hey, I read another discussion with the same issue and did a winstock reset. I thought it didn't work so I got ****** off an shut the computer down with yet another failed solution. When i logged back in it worked. Finally. I've been with out itunes store for over a month.
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After downloading latest quicktime update, itunes store will not load
Has anyone had this same problem after downloading latest quicktime update. iTunes store will not load.
This happened to me today as well post installing the latest version of itunes. I did a search on google for the error and came across a recommendation to :
Note: Start Windows in Safe Mode to complete any of the following steps if you're unable to access Windows normally due to the msvcr80.dll error.
If, and only if, you're receiving the msvcr80.dll is missing error when you open Apple iTunes, do the following: (skip this step if your msvcr80.dll error is occurring with a different program)
Uninstall from Windows the following five programs in this order: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, and finally Apple Application Support. If you have iCloud, remove it as well.
Uninstalling these programs in Windows is done from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Note: Songs and playlists in iTunes will not be removed when you uninstall the iTunes program or any of the other, already-mentioned Apple programs. If you'd still like to back them up, they're usually located in the My Music folder in Windows.
Download the latest version of iTunes from Appleand note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator. If you're not sure how to do that, see How Do I Open an Elevated Command Prompt? for help. That procedure shows you how to open the Command Prompt program as an administrator, but the steps are essentially the same for anything, including the iTunes installation package you just downloaded.
A general overview of removing and reinstalling iTunes can also be found here on Apple's site but the above procedure seems to work better in this particular situation.
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