One Stuck Pixel

i have a 30 GB ipod video... i have been happy with it thus far.. but then one day i was watching a video when i noticed an odd spot. one lone pixel. stuck in a red color. im pretty sure that this color is from my mini golf game. it's still under warranty... what should i do? the pixel doesnt bother me when listening to music, but when playing games watching videos or viewing photos, it is rather annoying

Here's Apple's stance on the topic: About LCD display pixel anomalies.
We really can't tell you what to do, but if you believe you can get it replaced then you'd better act before the 14 days is up instead of waiting here for people to give you advise that may or may not be relevant. We don't represent Apple. No one here really knows what Apple may or may not do with respect to returns, repairs, or replacements. All you can get here is anecdotes.

Similar Messages

  • One stuck pixel at 10 days...to picky?

    I'm just settling in with my new 24 inch iMac. After owning it for only 10 days it has develop one...only one stuck red pixel. It still can be exchanged under their 14 day window, but...am I just being waaaaay too picky here.
    I know this is all just personal preference etc. but the screen and computer are excellent otherwise.
    There are some "flashy" type apps. I've found to work out the stuck pixels for PC's but I haven't found one for a Mac yet.
    Any / all thoughts welcome.
    Dan

    Here's Apple's stance on the topic: About LCD display pixel anomalies.
    We really can't tell you what to do, but if you believe you can get it replaced then you'd better act before the 14 days is up instead of waiting here for people to give you advise that may or may not be relevant. We don't represent Apple. No one here really knows what Apple may or may not do with respect to returns, repairs, or replacements. All you can get here is anecdotes.

  • Any way to fix a stuck pixel?

    I have a 5530 with one stuck pixel. Not dead. Glows white, so I know its alive. Is there any way to fix it, or should I bother complaining about it to the dealer? It really doesn't bother me much, because it is in the edge of the screen and normally I do not notice it, but I do know it is there, so I am asking for advice.
    Thanks. 

    Hello there, arianayett.
    The following Knowledge Base article offers up some information that's appropriate for your issue:
    About LCD display pixel anomalies for Apple products released in 2010 and later
    http://support.apple.com/kb/HT4044
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Stuck pixel

    I have an Intel 17ich iMac, which had the famous vertical line problem. I have just recently phoned Apple and they said they would fix it even though it is out of warranty, which was great. I was really pleased as these lines were making the thing unusable. I send it in to the nearest Apple authorised repair shop were I live. And I got it back a week later every thing is great. But then noticed a stuck pixel. Not sure if it was there from the start. Anyway I don’t know whether to send it back or just put up with it. It’s no ware near as bad as having vertical lines but it does bother me as it is a perfect looking screen other than the one pixel. I was reading on Wikipedia that a class A LCD screen is the only one that you can take back to the manufactures if it has any slight problem. What I am trying to say is, am I being fussy or should I try sending it back again? I don’t think they would repair one stuck pixel.
    Thanks for any help

    From my experience it's hit and miss with a single stuck pixel. It often depends on where is the pixel located and whether it's a bright color or not. If it's not too bothersome you may just deal with it as is. However if it distracts you a lot call Apple and see what they say. http://support.apple.com/kb/HT1721
    George

  • Anyone have a problem returning one with stuck pixels?

    I have about 5 stuck pixels on mine. I am deciding if I should bring it back or not. Has anyone returned it for that reason? Did you have a problem?

    hello. I am also affected by the stuck pixel issue. I have about 3 that really stand out. At first, I was very frustrated with this and I was going to take it back. After a while, I realized that, unless they are smack dab in the middle of your screen, they aren't there if you don't pay attention to them. If your screen doesn't have the negative black effect, then you shouldn't return it. Plus, Apple has a pixel policy, although I don't know it. You may have a problem if the Genius doesn't see them.

  • Dead or stuck pixel

    Hello,
    I'm new to the forum here having recently converted. I've done a search or 2 on this issue but found nothing of note. I have one dead pixel(well its green or white sometimes) in the middle of the screen and its very annoying. I've read through all the support pages and found the usual pixel anomalies page explaing all about it.
    But It only mentions LCD's. There's no mention of LED screen, so would I be right in saying that there is no material specifying the restrictions of this and it would be considered a fault?

    Vermelho88 wrote:
    But what I mean is, they have no policy for LED screens stated yet so therefore its just plain faulty, as in "not as described" so wouldn't they have to replace it straight away?
    It's still an LCD display. The Al MacBook displays use LED (as opposed to fluorescent) backlighting. A dead/stuck pixel is still an LCD malfunction. One dead pixel is considered normal. If it weren't the cost to the manufacturer would be considerably more in terms of rejected parts and warranty returns.

  • (3) 24" iMacs, in a row, all with one dead pixel? Why? Normal?

    Hi, sorry if this has been addressed before BUT... Last week I started my adventure of getting a 24" iMac. I have returned 2 and am now with the 3rd in the same condition. All 3 have had 1 stuck (dead?) red pixel. An all 3 they looked exactly the same. In fact on the 3rd iMac the screen was perfect when I launched it for the first time, then before my eyes I watched a red one appear. On all 3 I took a photographer's loop (small magnifying glass) and looked closely. It appears that of the 3 bars of color, the Red, Blue and green lined up. The green is black or not lit up. I am baffled. Am I crazy, is this normal, can someone explain. The exact same green bar out on all 3. Please help, I am really obsessing over this. $2000 and I have to get anxiety looking at my screen....

    I have one stuck red pixel on my 20" white iMac. I think it was there from the beginning, but I didn't notice it until about 2 months after I bought it. At first it was annoying, but I don't even notice it now. According to Apple, a few defective pixels is considered normal; Apple claims that if they had to reject all but absolutely perfect screens, their computers would cost much much more than they do.

  • Stuck Pixels + Dust

    I have had my iPod for 4 months now and have had 2 stuck pixels since i got it, they have only just started annoing me as i have now started watching movies.
    Added to this i have quite a large amount of dust behind the screen mainly in the top left corner, there are also one or two coloured particles whitch i am unable to identify, they are the size of 4 pixels and still appear wjen the screen is off, clearly the seal is broken or somthing along those lines as i have allways kept my iPod in an Apple iPod sock from the day I got it. I feel rather dissapointed by theese factors as the Multi-Touch display is the main feature of the iPod touch. I would like advice on where to go next... Should i visit an Apple Retail store os Send it in Online? I would also like to know if a refund is a possibility because as old phone has now ceased to function, i would like to get the iPhone... Would this be possible and how could i do this.
    Thanks for Your Help Phil.

    Phil,
    There isn't much you can do about returning it or trading it. Apple gives you the 30 day grace period after purchase to return for a full refund and clearly 4 months is beyond this period. My suggestion would be to take it in, have it replaced (as it is still under warranty), then try and resell it on CraigsList or eBay.

  • Qosmio G25: Vertical lines of stuck pixels

    I have a huge problem with my Toshiba Qosmio G25:
    My LCD screen has 2 lines of stuck pixels, one pixel wide, running from top to bottom. Before continuing I would like to stress that my computer has not had any physical trauma of any kind and generally is used like a desktop.
    Has anyone else experienced this problem? Is there any quick fix which I can handle on my own or is the only solution sending in the laptop for service? How are problems like this handled, will toshiba replace the screen or will they completely replace the computer? I would much rather prefer fixing this on my own with your suggestions as opposed to a lengthy wait on service.
    All my schoolwork depends on my computer and I would be powerless without it for several weeks. Please if anyone has encountered this issue and resolved it, I would appreciate it if they could share their experience and knowledge.
    Thanks for your time.

    Hello Makaroni
    It is not easy to say if this occurs because of LCD malfunction or even because of defective graphic card. You can check how it works with external monitor to see if the problem persists.
    Anyway I dont believe you can do anything on your own especially if the graphic card or LCD display is defective. The hardware must be replaced. I know that it is very annoying but I recommend you to contact service in your country. Save all your data to USB memory stick and try to finish your work on some friends PC.

  • X220 with backlight leak and stuck pixel

    I just ordered x220 from lenovo. I recived the box yesterday and found my new thinkpad had many backlight leak and 1 stuck pixel at the center. I am very disappoint with it. Can I return it, change to new one or send to lenovo sevice center in thailand to change my IPS display.
    I ordered it on 5/26/11. My friend in USA passed it to me on 6/6/11 then I recieved package in Thailand on 6/10/11.
    This is my backlight leak.
    http://imageshack.us/photo/my-images/840/img0056yz.jpg/
    Unfortunately I can not take stuck pixel image.
    I hope lenovo will help me fix this problem.
    Thank you.

    welcome to the forum!
    the current policy is that a display must have three or more dead or stuck pixels to be considered defective.   one is simply not enough.
    http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69856
    regarding the backlight bleed, it looks normal to me for an LED notebook panel.   i could create a condition where even $5000 IPS graphics displays show some sort of backlight bleed on a black background with brightness at full power.   no display is perfect in this regard.   my X220 IPS panel has a slight amount of bleed under the right conditions but is only noticable 1% of the time.
    if this is unsatisfactory, you may try contacting lenovo support in thailand at 1-800-060-066 or 66 2273 4088 between 8AM and 5PM monday-friday.   however, please note that they will likely refer to the same pixel policy above.   whether or not they will make an acception due to the location of the stuck pixel is up to them.
    also, i've removed your second account "eldonler" as we don't allow members to have more than one login per our community participation rules.   thanks for understanding.
    ThinkStation C20
    ThinkPad X1C · X220 · X60T · s30 · 600

  • IPhone 5 stuck pixels

    i have 3 stuck pixels on my screen. Can i use my warranty for this?
    what is the policy of Apple about the stuck pixels?
    Thanks

    Hi there,
    I had my iphone in my pocket yesterday when I was in the workshop at college. I was in a car and my leg got wedged by the steering wheel, the leg with the iphone in the pocket. Checking it after, the phone was fine and is protected by a leather case. Later on, I was in my car using my phone to play music. I noticed a little cluster of greyish pixels. Thought not much of it, as it's a second hand iphone and is out of warranty, but this morning, (after my partner threw my phone across the room onto the bed), there are now lines travelling a long the screen from this small cluster.
    I'm not sure whether they're dead or not. I would rather have apple look at it, but I want to know how expensive it is to get a screen repair, or whether it worth paying for a whole recondition phone.
    Not having luck the past two months with phones. If I get a new one, it'll be my third.

  • Stuck Pixels on Vado HD

    I just bought a new Vado HD. After testing it out?with low-light shots I realised 2 stuck red pixels.
    See my YouTube video: http://www.youtube.com/watch?v=no57SZALlQQ
    Has anyone encountered this problem?

    Yes, I checked for particles on the lens using a 0x loupe but there was nothing there. I also tried using an air blower and lens cleaning cloth but it did not disappear. What is strange is that it only appears when the whole picture is dark. If I have the left half of the video screen in bright light and the other side (the?side with the stuck pixels) is almost completely dark, the stuck pixels do not show up. So it must be when the "exposure" is low. Anyway, I sent the camcorder back because?the battery cover was defecti've as well (had a large gap on one side and couldn't latch on to the unit).

  • Stuck Pixels on iPod Touch

    My iPod Touch is having the stuck pixel lcd problem. I have about 3 significantly bright stuck pixels and a whole bunch of not so bright ones. I don't seem to have the inverted black problem though. Is this an issue that can be easily fixed by an update or should I bring my new iPod in to be replaced? And if I do get it replaced what do you think the odds of me having the same problem are?

    I had a large number of stuck pixels verified by the mac genius and his manager and they have approved a replacement as soon as they get more stock in. I am being left in charge of checking for their level of stock they won't call me when they get some in.
    I had 5 very bright and about 6 they found when the took it in the back and magnified the screen, I would say you have a really good chance of taking it and and getting a replacment. Glad to hear you don't have the black issue I do. Hopefully replacments won't have stuck ones but we have the warranty so hopefully we're all covered for a while.

  • Stuck pixels in the thousands

    Sorry to harp on stuck pixels I know there are alot of posts on this subject. However in most cases people are talking about 1 or 2 pixels, in my unfortunate situation I have hundreds if not thousands. A 5cm x 2 cm portion of my 14 inch screen is covered in green "stuck pixels". One line is permantly stuck on green however the remaining stuck pixels appear to change colours (pink or green) depending on what is on the screen.
    Strangely I used Pixel Check (http://www.versiontracker.com/dyn/moreinfo/macosx/11661) and only the top green line showed up as being "stuck on green" the rest of the stuck pixels didn't show up. However after the test they reappear.
    I have tried using "pixel fix" software flashing for hours on end trying to "unstick" the pixels and also I have given them a good rub but all has failed.
    I bought the ibook over 18 months ago so it's no longer under warranty.
    I am now contemplating getting the screen replaced, however I just wanted to know if anyone out there had any ideas on my situation. Is it really a bad case of the stuck pixel anomaly or something else?
    thanks
    Starwolf
    ibook G4 PPC 1.33 GHz   Mac OS X (10.4.8)  

    Hello
    I had 6 dead pixels on my macbook pro screen. I was quite annoyed about it.
    After a huge research I did find solution. At least you can try it is for free
    It is a small Jawa applet which flickers and can unstuck pixels.
    I had 6 dead pixels. After using this flickering applet for 10 minutes 4 of the pixels disappeared They were in the center of the screen.
    The last two are placed on the top of the screen. On the top dock where the blue apple is. Fortunately there is no way I know about how to hide this dock. Therefor stuck pixels remain. (if you know how to get this flickering applet over entire screen please let me know, the videos on the website did not work for me)
    Anyway check this website and good luck, Hope it helps.
    http://www.jscreenfix.com/basic.php
    MIKE

  • Macbook pro retina dead/stuck pixel and warranty question

    So here's the situation.  A couple of weeks ago I brought my macbook pro 15'' retina into the apple store because the speakers were buzzing sometimes.  It wasn't a huge problem, but my 1-year warranty was about to expire so I figured I'd bring it it to get fixed.
    About a week later, I went to pick it up and I brought it back home.  I tried out the speakers (it was too loud to hear them in the store), and the problem was still there.  It wasn't worth complaning and bringing it back because I usually use external speakers anyway, so I figured I'd just live with it.
    But about a week later I noticed there is a dead/stuck pixel on my screen.  It shows up white against a black background, but is also detectable against a white background.  I can also faintly see a mark there when the display is turned off so I have a feeling it was caused by physical damage.  I want to bring it in to get it fixed but my warranty is now 2-3 weeks expired.  There is a 90-day guarantee on the speaker "repair" I had done, but obviously that is not directly related to the screen.
    I realize it's hard to believe screen issues would arise from a speaker repair.  However, I think it is at least possible that they damaged the screen when they took the computer apart.  I've had this computer for a year without any issues; I definitely would have noticed the pixel had it been there before--I do alot of programming with a black background.  It's quite a coincidence that I first notice a problem right after I bring it in to apple. 
    Do you think I can bring it in and get it repaired?  Should I call AppleCare?  Also, if they deny me the repair, is it too late to extend AppleCare for another year?  Thanks!
    (the display is Samsung, for those who are wondering)

    We are just users such as you so our opinions don't really matter.  Do bring the MBP in to the store and have a talk with a decision maker.  Sometimes good things happen but don't expect that to be the case.
    Regarding Apple care, you are too late.  It must be purchased prior to the expiration of the one year warranty.
    Ciao.

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