Onekey Recovery function has no effect

Hello!
Today I recieved my Ideapad S12. Turned it on and configurated Windows like you do the first time you start a netbook. After that I shut down the system and wanted to try the recovery function. I pressed the arrow key and the ideapad just booted to Windows. No chance to get this thing to boot to the recovery menu. I called the service team but there was not really an idea to fix this problem. Maybe somebody here can help!

Hi again
In which drive is the windows installed to? If it is the d drive or anyother drive except the the c or the system partition, then you wont be able to make new backup. One key only supports c drive or system partition.
Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)
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    Owner & Operator of the following:
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    Go to Solution.

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    Vince.
    Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.
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