OneKey Recovery System wiped out my hard drive - Please Help with RMA

Hi, I just recently got an IdeaPad S12 netbook.
Last night I tried using the OneKey Recovery System to restore the hard drive to the original factory configuration.
Unfortunately, the restored process did not work and I had to shut down the system.
Now, on boot up, I just get a blank screen with this message:
"Remove disks or other media. Press any key to restart"
I cannot boot up in to Windows, or even run the OneKey process again.
I know there has been a documented problem (on forums, not in actual documentation!) that the OneKey system cannot run after hard drive partitions have been resized. However, it is truly a defect in the software to corrupt the entire drive, instead of providing a warning and blocking the process from continuing.
Today is my last day in the 21 day period to get an RMA. I called customer support and they will only issue an RMA with restocking fee. They say I have to go through tech support and have the case documented and approved, including physical inspection (if necessary I think), in order to waive the restocking fee. Considering the OneKey software can produce such disastrous results, I should not have to pay the restocking fee. It seems like a waste of everyone's time and money to send the laptop to tech support, instead of just allowing me to do the return right now.
I'm hoping someone from Lenovo can help me get this RMA approved today and not deal with tech support or restocking fee. Right now I have a 3-pound brick instead of a functioning laptop.
George

Georgewsu,
Thanks for the pointer on the documentation - I'll see what we can do to make it more clear that changing partitions can inhibit OKR from functioning properly.
Systems with no optical drive like the S10 or S12 can be more challenging when trying to recover from this sort of thing - there is a balance, perhaps in expecting a user to get a USB external optical drive and burn recovery media if they are going to change the partitioning of the drive and making netbook class systems available at this price point.
Without intending to sound too harsh, I'm not sure why Lenovo should fairly absorb the cost of the results of the changes you made to the product. If you return a product, we are going to have to refurbish it, re-image and resell at a substantial discount. When you consider the time, the shipping costs, and what we will subsequently get for the product, we are well in the negative territory on the deal.
I think what might be more fair is to contact support and see if the depot can reimage your system under warranty. If so, your system functionality will have been restored - you keep a quality system, and everyone is happy. If you then want to customize your configuration, I would suggest getting a USB optical drive and burn recovery media before making more changes.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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