Online Store Purchase

Sorry, I know this is the wrong forum to post this, but there's none that really fits what I need. I bought a keyboard from the Apple store online, and I received it today. It came in a large brown box. The keyboard is inside a smaller box. Does anyone know if it is packaged the same way it would be if you bought it from a brick-and-mortar store within the smaller box. I know it seems dumb, but I'm giving it as a gift. Thank you!

To clarify: Only the smaller box. The bigger one would have been for delivery only.

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    This FAQ can be found on the US site with a little digging (read on to know why digging was necessary)
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    Do you feel better now that you have vented?
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  • Are the prices shown on Apple online stores the price actually paid or are these prices subject to extra local taxes..VAT or purchase tax etc

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    Paul_31 wrote:
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  • HT4461 I recently downloaded an app from App Store which is a paid app and it doesn't have any features as in the description in the App Store. How do I report this app and stop payment what I did online to purchase it.

    I recently downloaded an app from App Store which is a paid app and it doesn't have any features as in the description in the App Store. How do I report this app and stop payment what I did online to purchase it.

    Hi Sajeed.f,
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  • ONLY SHOWS APPLE LOGO, NOT SHOW DISK UTILITY OR ANY USING ONLINE APPLE STORE PURCHASED MAC OS X LEOPARD ON 19-JAN-2015

    IMAC 11.2, 3.06 GHZ INTER CORE i3, 4 GB RAM, 500 GB HARD DISK.
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    I TRIED MANY TIMES RESET NVRAM USING WINDOWS KEY+ALT+P+R.
    SO, PLEASE SUPPORT ME, WITH NON APPEAR MACINTOSH HD USING PURCHASED OS X.

    IMAC 11.2, 3.06 GHZ INTER CORE i3, 4 GB RAM, 500 GB HARD DISK.
    I TRY TO INSTALL WITH INTERNET RECOVERY AND ERASE THE MACINTOSH HD USING INTERNET RECOVERY THEN I DROP ABOUT MY NET SPEED AND ONLINE PURCHASE.
    THEN I PURCHASED MAC OS X LEOPARD 10.6 IN APPLE ONLINE STORE IN USA FROM INDIA. I WILL TRY TO INSTALL WITH CD USING "C" KEY AND "ALT" KEY IN WINDOWS KEYBOARD, THERE IS NO RESPONSE ON SCREEN WITH APPLE LOGO. NO APPEAR DISK UTILITY OR ANY AT ANY TIME.
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  • Guam --(United States Terretories) Not able to purchase digital copy from online store?

    Guam<--(United States Terretories) Not able to purchase digital copy from online store? Why?  especially developers program. is their anyway to get service directly from Main Land rather than going to other countries' or 3rd party resellers' to get products?

    This is a user to user forum, sorry we would have no idea. I'd suggest you contact Apple directly. The number for customer relations in the US  is 800-767-2775, I have no idea that number will work in Guam or not.

  • Hello, I live in Russia and would like to purchase I-phone through the online store E-bay from a private individual. As in this case, the guarantee?

    Hello, I live in Russia and would like to purchase I-phone through the online store E-bay from a private individual. As in this case, the guarantee?

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  • Disappointment on my last purchase on the Online Store

    Dear Apple team,
    First, I would prefer sending email to express my disappointment rather than posting here but I couldn't find a link to do that, And I know that's a number to call for support but I didn't do so. The reason will be explained in the following story.
    Here's the story, I have make my orders on an iPhone 6 Plus 64GB at HKD7188 on 13Jan. At the time of purchase, my credit card acount has been held the exact amount of limit which is normal and nothing wrong based on my previous experience buying online. I received a shippment notification email afterwards and being told that my product should be delivered on 26 Jan.
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    It turned out my credit limit hadn't been released by Apple and they charged me again on the day of shippment.
    So, I confirmed with Apple team calling their support line 800 908 988 using Cantonese line. However, I have waited for 15mins and tried twice (total 30mins) and I can't get to the customer service team.
    I decided to use English line instead and I can immediately speak to one with strange accent. I admit that my English is not that good, but thanks god, we were able to communicate. However, the problem wasn't solved as I received the same call from Apple saying that they can't charge me.
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    So I express my confusion to them, Should I have double the available limit in order to purchase one single iPhone? This is non-sense to me.
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    I made compromise because I don't want to wait for a month to get that. I still can't believe I need HKD14376 available limit to get that HKD7188 iPhone. And RIGHT NOW, my credit hasn't been released and this posed a great threat on my financial planning (I was planning to get a new Mac in the coming month but I seriously don't know if that happens again) !!!!
    The Apple team still didin't fix this. I do require them to complement this including an official apology but they just called and said "SIR, your shippment will be deliver today" AND that's it!?
    It should be
    - deliver three days ago
    - my credit card account limit won't be held
    - I wouldn't have written this
    This is really a bad experience with the Online store which I never have experienced with the previous purchase.
    Here's my conclusion
    1. Don't hold the limit and charge without releasing it. Thar's non-sense!
    2. Can I email to Apple Support? Calling them with Cantonese just can't get the man/madam but English with strange accent I can't hear clearly
    3, I am really satisfied with all the Apple prodcuts I owned but the suppport team can do way better than that
    This is a Long Story but I hope Apple could treat it seriously. Thanks
    Regards,
    Michael

    Thanks Templeton Peck For the reply.
    Do you have any idea that I could let apple know all this. I seldom contact apple or require support. Thanks.

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