Open Service Orders
On December 31st the client would have open service orders in old company code.
We wish to transfer these service orders to a new company code.
How to calculate WIP and post balances to WBS in the service orders in new company code.
Getting lost! Any help?
Reg
Hi,
You have to define Alert modeler and assign it to your webclient profile. After confirming an account alerts agents to existing documents, which the system finds in the interaction record. This alert contains a link, which agents can use to navigate directly to the existing documents.
Reward points if helpful.
Shridhar
Similar Messages
-
LSMW for open notifications,open sales order & open service order
Hi Gurus,
Can anyone please tell me how to go about writing LSMW's for open notifications,open sales order & open service order.
This is for service processing in CS ,where has the scenario is
Create Notification (IW51) --> create Sales Order(Multiple Line Items) ( VA02) --> Create Service Order ( IW32)
Service order is automatically (Item Proposal) generated w.r.t Sales Order (multiple line items)
How to I do the recording for transactions in such a scenario.
Please suggest!
Thanks!
Vinodyou can use the below LSMW IDOC method
SALESORDER_CREATEFROMDAT2 Sales order: Create Sales Order
SERVICENOTIFICATION_CREATEFROM Create service notification
SERVICE_CREATE Creation of a Service Master Record
CARNOT Delivery: Shipping notification
DESADT Shipping notification
DESADV Delivery: Shipping notification
INOTIF Notifications
INTUPD Notification Status Update
ISU_ADVICE IS-U Deregulation: Notification
ISU_CHANGE_REQUEST IS-U: Notification of Change to
ISU_MAINT_SO IS-U Dereg.: Notification of Dev
ISU_REMITTANCE_ADVICE Transfer Notification -
Trigger alert for open service orders
Hi,
We are using CRM 7.0. We have a need where we wan to trigger an alert on BP confirm to say " <customer name> has <#> open service orders". This alert should only be triggered if the customer has at least one open service orders.
Thanks
DanHello Dan,
This process is descibed also in the RKT material for CRM 7.0, but here is a quick overview of the main steps:
Create an alert in the Alert Editor that contains the attribute Fact Base - Service Order/Ticket ID, which will show up in the alert editor as [FACTBASE$BT_CURR_OBJ_ID]. At runtime this attribute will be replaced by the ID of the actual open service ticket. Make sure that you also specify the navigation object: type/action BT116_SRVTK:B (Service Ticket:Display).
Then create a rule in the Rule Modeler using context Intent-Driven Interaction. You would have a condition like, "If current event = BP Confirmed" and an action Trigger Alert, with the ID of your alert above in the parameter.
One alert will then show up for each open service ticket/order. If there are no open tickets/orders for that customer, no alert will be triggered. Clicking on any alert will navigate to that specifc order/ticket mentioned in the alert.
Best regards,
John -
Dear Friends,
I need to upload few open service orders hence could you please let me know where to search for some Migration templates [Excel file] which I can use to input all the service order data and later upload the same.
Thanks & Regards
Prasad SubramanyaHi,
Create your own LSMW / BDC that will give an Excel Template.
Babu -
Reg alert for open service orders
Hi,
When a call agent confirms an account in ICWC, if there are any open service orders with the account an alert should appear with the open Service Order number.
regards,
Sarat.Hi,
You have to define Alert modeler and assign it to your webclient profile. After confirming an account alerts agents to existing documents, which the system finds in the interaction record. This alert contains a link, which agents can use to navigate directly to the existing documents.
Reward points if helpful.
Shridhar -
Could Not Open Service Order as Draft
Hi All,
I have set approval procedure for purchase order (Both Items and Servie Type). when we make service purchase order, system is sending messges to approval person, but appproval person could not see that draft, whenever he trid to open that draft, SAP is getting closed.This is happening for all the service order's.But Item type orde is working fine. I have tried in sales module also, same thing is happening. Kindly help me to fix this issue.
Notes: We are using SAPB1 2005B PL5 Version.
Thanks & Regards
PothalRaj.PPothalRaj,
Please check if the Approving Person has the correct license setting. This apart I cannot think of an authorization specifically for this since Item Orders approval works
Suda -
How open a service order using event handling
HOw to open a service order using event handling
Hi,
Can you explain your requirement elaborately.
I understand from it as, you want to open Service order creation page, based on some event(may be submit button).
For that technically you can use navigation->goto_page('Provide the URL').
or you can use inbound-plug and out-bound plug concept for naviagation.
Regards,
Devender V -
How to update the service order status at meter level
Hi
I need to fetch one open service order and update the retrieved open service order status at meter level.
I am trying to do it through BAPI_ALM_ORDER_MAITAIN but i am not able to do it.
Please let me know the process how to update.
Thanks & Regards
PallaviHi,
Check if this code works ...
REPORT zbapi .
DATA t_meth TYPE TABLE OF bapi_alm_order_method.
**Internal table for Operation (BAPI)
DATA t_oper TYPE TABLE OF bapi_alm_order_operation.
DATA t_comp TYPE TABLE OF bapi_alm_order_component.
**Internal Table for Opertaions UP (BAPI)
DATA t_comp_up TYPE TABLE OF bapi_alm_order_component_up.
**Internal table for BAPI Return code
DATA t_ret TYPE TABLE OF bapiret2.
***WORK AREA DECLARATIONS
**Work Area for Hedaer
DATA:wa_header TYPE caufvdb,
wa_meth TYPE bapi_alm_order_method,
wa_op TYPE afvgb,
wa_comp TYPE resbb,
wa_comp1 TYPE bapi_alm_order_component,
wa_comp_up TYPE bapi_alm_order_component_up,
wa_oper TYPE bapi_alm_order_operation.
PARAMETERS:TEST.
****Fill Method Internal table
CLEAR wa_meth.
wa_meth-method = 'SAVE'.
APPEND wa_meth TO t_meth.
wa_meth-refnumber = sy-tabix.
wa_meth-objecttype = 'COMPONENT'.
wa_meth-method = 'CHANGE'.
wa_meth-objectkey(12) = '000004000104'.
wa_meth-objectkey+12(4) = '0010'.
wa_meth-objectkey+16(4) = '0010'.
APPEND wa_meth TO t_meth.
**Component Internal table
wa_comp1-reserv_no = '0000001072'.
wa_comp1-res_item = '0001'.
wa_comp1-activity = '0010'.
wa_comp1-item_number = '0010'.
wa_comp1-special_stock = 'B'.
wa_comp1-requirement_quantity = '15'.
wa_comp1-stge_loc = '0001'.
wa_comp1-backflush = 'X'.
APPEND wa_comp1 TO t_comp.
**Component Update Internal table
wa_comp_up-special_stock = 'X'.
wa_comp_up-backflush = 'X'.
wa_comp_up-requirement_quantity = 'X'.
wa_comp_up-stge_loc = 'X'.
APPEND wa_comp_up TO t_comp_up.
**Call Bapi
BREAK-POINT.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
TABLES
it_methods = t_meth
it_component = t_comp
it_component_up = t_comp_up
return = t_ret.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'. <--- Hope u r using this too
regards,
Naveen
Edited by: Naveen Deva on Apr 16, 2009 9:12 AM -
Query on Service Order Reports
Hi,
Need to take report based on Months for the
Open Service Orders Quantity
Actual Cost Value of Open Service Orders (Local Currency)
Actual Billable Cost Value of Open Service Orders (Local Currency)
Month to Date Revenue
Month to Date Margin
Quantity of Invoices Processed Daily
Average Days to Invoice of Daily Invoiced Service Orders.
The above reports must be with the Output containing the below fields:
Order ID
Invoice ID
Node
Order Creation Time
Resolved Date
Invoiced At
Request Type
Deb/Cred
Quoted
Actual Cost
Total Cost Received
Total Price
Margin
Days to Invoice
Let me know if there is any std reports available or the appropriate Table names to fetch the same.
Ravi.Hi,
Am able to fetch few of the fields from AUFK Table and T. Code IW73. But still wants to know any other provides these fields to take as report.
Ravi. -
Open service transactions in ICWeb
Hi all
I have a scenario that an IC Agent needs to open 2 Service transactions for the same Account at the same time.
For Example: a contact person is called and wants to Open Service Order for 2 products. The classification is different and so the other data.
Does the ICweb Client give a Solution for this scenario?
Thanks for your reply!Hi
You Should use business transaction profile that have Interaction record and then DEPENDENT transaction your service order.
if you do not want the users to see the IR you first implement the status profile to default "closed" and do not show it on the navigation bar.
Now after confirm
one Service Order is open.
if you want to open another Service Order you should press "NEW" button and new service order is opened.
when you press END
2 Service Order is Opened & 1 IR.
If you confirm Account and do not navigate to Service Order 1 IR will save when you press END.
The logic is that all incoming call will save.
I create Z incoming call with status profile that have "closed" default.
Merav -
Hello PS Experts,
I am new to PS and I am working on Open service order costs.
My requirement is I have to pull all the costs on Project/WBS element summarized by Cost element. These costs should include the costs posted on order (which roll up to Project/WBS element because order is assigned to project/WBS element in Order master) and also costs posted on Project/WBS. Is there any table I can look for?
I looked at COSP but it has only primary costs and COSS which has only secondary costs.
I also looked at COEP but it has the line item costs posted on CO Object level, which means if you have costs posted to order, then COEP will have posted costs on order but not on projects.
Any input is highly appreciated.
Regards,
Harish RVarshal,
Thanks for the reply.
Can you tell me the difference between the tables COEP and RPSCO when it comes to costs on WBS elements?
I am looking for a table where I can get the WBS element, cost element and the actual costs associated with these two.
Also where I can see the list of all the open WBS elements for a particular Plant?
Appreciate your help in this regard.
Thanks,
Harish R -
Hello Experts,
I have a question regarding WIP service order costs. Can we post the costs of a WIP service order to a WBS element? IF so where do we link the service order and project/WBS Element? How do we post the costs to WBS elements?
Appreciate your help and time in this regard.....
Thanks,
Harish RMy problem scenario is like this.
We have two plants A and B of the same Co.Cd. We are physically closing plant A and moving everything into B. Now the open service order costs from plant A have to be moved to plant B. How do we do this?
Do we have to create a new service order/WBS element for all old open service order/wbs element?
Also where do we connect the service order and wbs element?
Appreciate your help and time.
Thanks,
Harish R -
Survey cannot be opened in Service Order ticket
Hello Experts,
I have configured the Service Order in customer namespace YMSO. I have also assigned Surveys to the Service Products. When the Requestor with SOLMANREQ selects an item from the Service Catalog and be guided through the Service Order creation in the 2nd Screen, the assigned Survey is available. But when I click on edit Survey only a white screen appears.
The survey is active and also the valid date is actual.
Has someone an idea, why there is a dump while opening the Survey?
Thanks and regards
KatjaHello,
I assume there is an issue with the survey rendering. Please refer to the following blog for possible solutions:
Survey Rendering in CRM WEB UI
Please double check if you can access the same survey in SAPUI using TRX CRMD_ORDER.
regards,
Johannes -
Opening a Service Order directly in BSP application
Hi Experts,
I would like to know if its possible to pass the service Order no as a part of the BSP URL, so that the service Order is displayed in the BSP application.
For e.g. Service Order BSP application URL is: http://system:port/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?appl=CRMD_BUS2000116
Is it possible to pass the object_id(Transaction Number) also as a part of this URL, which can display that particular order when the link is clicked?
Thanks,
Piyushpost this in CRM forum for better response.
SAP CRM: Webclient UI - Framework
Regards
Raja -
Logic for Open Sales order qty
What should be the logic given to determine "open sales order qty" during designing a report.
Note the criterias are as under:
1) Open sales order qty is the confirmed qty less the delivery qty.
2) The delivery qty should be delivery order qty (The delivery should not necessarily be pick, packed & PGI)sorry it doesn't work for services, since they do not create requirements.
in this case you can use VBFA table, subracting all the delivered quantities VBFA-RFMNG with VBFA-VBTYP_N = J and VBFA-VBELV/VBFA-POSNV = to your order/item from the ordered quantities
hope this help you.
Roberto
Maybe you are looking for
-
New X1 Carbon 2014 + Onelink Pro dock + 30inch monitor: no native resolution
X1 Carbon 2014 model Onelink Pro dock Dell U3011 30 inch monitor (native resolution: 2560x1600), connected to displayport on Onelink pro dock Installed Ubuntu 14.04 (beta) Max resolution on U3011 I can get is 1920x1440 right now. Tried on Win 8.1 pro
-
How do I add the names of my contacts to my text messages?
I can send and receive text messages just fine. My contact list is intact. When I receive a text there is no contact information with the text. How do I get names to appear with the message?
-
Maintain default cost element in controlling area Message number FI660
Hi All, We found the Down Pay Request (doc. booked by F-47) cannot be picked up by F110. In Job log the error shown as Maintain default cost element in controlling area. Long text error details. Maintain default cost element in controlling area Mess
-
How to Stop annoying error dialog
I am using bluetooth to connect my phone to the computer, but OVI suite always say that connectoivity error in the process of synchronization. How can I told OVI suite to hide these minor error messages, as it always force me to click OK to these dia
-
How I can create dynamically-formed requests or use native SQL in EJB?
Hi all. I'm working around modify an example from NetWeaver Developer Studio (CarRental). I want to get ordered data from table and allow users to specify the ordering field, not in the code. EJB QL doesn't support dynamically-formed queries like "se