Open Service Orders

On December 31st the client would have open service orders in old company code.
We wish to transfer these service orders to a new company code.
How to calculate WIP and post balances to WBS in the service orders in new company code.
Getting lost! Any help?
Reg

Hi,
You have to define Alert modeler and assign it to your webclient profile. After confirming an account  alerts agents to existing documents, which the system finds in the interaction record. This alert contains a link, which agents can use to navigate directly to the existing documents.
Reward points if helpful.
Shridhar

Similar Messages

  • LSMW for open notifications,open sales order & open service order

    Hi Gurus,
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    Create Notification (IW51) --> create Sales Order(Multiple Line Items) ( VA02) --> Create Service Order ( IW32)
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    How to I do the recording for transactions in such a scenario.
    Please suggest!
    Thanks!
    Vinod

    you can use the below LSMW IDOC method
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    SERVICENOTIFICATION_CREATEFROM  Create service notification
      SERVICE_CREATE                  Creation of a Service Master Record
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    INTUPD                          Notification Status Update
    ISU_ADVICE                      IS-U Deregulation: Notification
    ISU_CHANGE_REQUEST              IS-U: Notification of Change to
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    ISU_REMITTANCE_ADVICE           Transfer Notification

  • Trigger alert for open service orders

    Hi,
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  • Open Service Order - Template

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    Hi,
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  • Reg alert for open service orders

    Hi,
    When a call agent confirms an account in ICWC, if there are any open service orders with the account an alert should appear with the open Service Order number.
    regards,
    Sarat.

    Hi,
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  • Could Not Open Service Order as Draft

    Hi All,
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    Thanks & Regards
    PothalRaj.P

    PothalRaj,
    Please check if the Approving Person has the correct license setting.  This apart I cannot think of an authorization specifically for this since Item Orders approval works
    Suda

  • How open a service order using event handling

    HOw to open a service order using event handling

    Hi,
    Can you explain your requirement elaborately.
    I understand from it as, you want to open Service order creation page, based on some event(may be submit button).
    For that technically you can use navigation->goto_page('Provide the URL').
    or you can use inbound-plug and out-bound plug concept for naviagation.
    Regards,
    Devender V

  • How to update the service order status at meter level

    Hi
    I need to fetch one open service order and update the retrieved open service order status at meter level.
    I am trying to do it through BAPI_ALM_ORDER_MAITAIN but i am not able to do it.
    Please let  me know the process how to update.
    Thanks & Regards
    Pallavi

    Hi,
    Check if this code works ...
    REPORT zbapi .
    DATA t_meth TYPE TABLE OF bapi_alm_order_method.
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    DATA t_oper TYPE TABLE OF bapi_alm_order_operation.
    DATA t_comp TYPE TABLE OF bapi_alm_order_component.
    **Internal Table for Opertaions UP (BAPI)
    DATA t_comp_up TYPE TABLE OF bapi_alm_order_component_up.
    **Internal table for BAPI Return code
    DATA t_ret TYPE TABLE OF bapiret2.
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    **Work Area for Hedaer
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    wa_op TYPE afvgb,
    wa_comp TYPE resbb,
    wa_comp1 TYPE bapi_alm_order_component,
    wa_comp_up TYPE bapi_alm_order_component_up,
    wa_oper TYPE bapi_alm_order_operation.
    PARAMETERS:TEST.
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    CLEAR wa_meth.
    wa_meth-method = 'SAVE'.
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    wa_meth-refnumber = sy-tabix.
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    wa_meth-method = 'CHANGE'.
    wa_meth-objectkey(12) = '000004000104'.
    wa_meth-objectkey+12(4) = '0010'.
    wa_meth-objectkey+16(4) = '0010'.
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    wa_comp1-reserv_no = '0000001072'.
    wa_comp1-res_item = '0001'.
    wa_comp1-activity = '0010'.
    wa_comp1-item_number = '0010'.
    wa_comp1-special_stock = 'B'.
    wa_comp1-requirement_quantity = '15'.
    wa_comp1-stge_loc = '0001'.
    wa_comp1-backflush = 'X'.
    APPEND wa_comp1 TO t_comp.
    **Component Update Internal table
    wa_comp_up-special_stock = 'X'.
    wa_comp_up-backflush = 'X'.
    wa_comp_up-requirement_quantity = 'X'.
    wa_comp_up-stge_loc = 'X'.
    APPEND wa_comp_up TO t_comp_up.
    **Call Bapi
    BREAK-POINT.
    CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
    TABLES
    it_methods = t_meth
    it_component = t_comp
    it_component_up = t_comp_up
    return = t_ret.
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    regards,
    Naveen
    Edited by: Naveen Deva on Apr 16, 2009 9:12 AM

  • Query on Service Order Reports

    Hi,
    Need to take report based on Months for the
    Open Service Orders Quantity
    Actual Cost Value of Open Service Orders (Local Currency)
    Actual Billable Cost Value of Open Service Orders (Local Currency)
    Month to Date Revenue
    Month to Date Margin
    Quantity of Invoices Processed Daily
    Average Days to Invoice of Daily Invoiced Service Orders.
    The above reports must be with the Output containing the below fields:
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    Order Creation Time
    Resolved Date
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    Request Type
    Deb/Cred
    Quoted
    Actual Cost
    Total Cost Received
    Total Price
    Margin
    Days to Invoice
    Let me know if there is any std reports available or the appropriate Table names to fetch the same.
    Ravi.

    Hi,
    Am able to fetch few of the fields from AUFK Table and T. Code IW73. But still wants to know any other provides these fields to take as report.
    Ravi.

  • Open service transactions in ICWeb

    Hi all
    I have a scenario that an IC Agent needs to open 2 Service transactions for the same Account at the same time.
    For Example: a contact person is called and wants to Open Service Order for 2 products. The classification is different and so the other data.
    Does the ICweb Client give a Solution for this scenario?
    Thanks for your reply!

    Hi
    You Should use business transaction profile that have Interaction record and then DEPENDENT transaction your service order.
    if you do not want the users to see the IR you first implement the status profile to default "closed" and do not show it on the navigation bar.
    Now after confirm
    one Service Order is open.
    if you want to open another Service Order you should press "NEW" button and new service order is opened.
    when you press END
    2 Service Order is Opened & 1 IR.
    If you confirm Account and do not navigate to Service Order 1 IR will save when you press END.
    The logic is that all incoming call will save.
    I create Z incoming call with status profile that have "closed" default.
    Merav

  • Service order costs

    Hello PS Experts,
    I am new to PS and I am working on Open service order costs.
    My requirement is  I have to pull all the costs on Project/WBS element summarized by Cost element. These costs should include the costs posted on order (which roll up to Project/WBS element because order is assigned to project/WBS element in Order master) and also costs posted on Project/WBS. Is there any table I can look for?
    I looked at COSP but it has only primary costs and COSS which has only secondary costs.
    I also looked at COEP but it has the line item costs posted on CO Object level, which means if you have costs posted to order, then COEP will have posted costs on order but not on projects.
    Any input is highly appreciated.
    Regards,
    Harish R

    Varshal,
    Thanks for the reply.
    Can you tell me the difference between the tables COEP and RPSCO when it comes to costs on WBS elements?
    I am looking for a table where I can get the WBS element, cost element and the actual costs associated with these two.
    Also where I can see the list of all the open WBS elements for a particular Plant?
    Appreciate your help in this regard.
    Thanks,
    Harish R

  • Service order and WBS Element

    Hello Experts,
    I have a question regarding WIP service order costs. Can we post the costs of a WIP service order to a WBS element? IF so where do we link the service order and project/WBS Element? How do we post the costs to WBS elements?
    Appreciate your help and time in this regard.....
    Thanks,
    Harish R

    My problem scenario is like this.
    We have two plants A and B of the same Co.Cd. We are physically closing plant A and moving everything into B. Now the open service order costs from plant A have to be moved to plant B. How do we do this?
    Do we have to create a new service order/WBS element for all old open service order/wbs element?
    Also where do we connect the service order and wbs element?
    Appreciate your help and time.
    Thanks,
    Harish R

  • Survey cannot be opened in Service Order ticket

    Hello Experts,
    I have configured the Service Order in customer namespace YMSO. I have also assigned Surveys to the Service Products. When the Requestor with SOLMANREQ selects an item from the Service Catalog and be guided through the Service Order creation in the 2nd Screen, the assigned Survey is available. But when I click on edit Survey only a white screen appears.
    The survey is active and also the valid date is actual.
    Has someone an idea, why there is a dump while opening the Survey?
    Thanks and regards
    Katja

    Hello,
    I assume there is an issue with the survey rendering. Please refer to the following blog for possible solutions:
    Survey Rendering in CRM WEB UI
    Please double check if you can access the same survey in SAPUI using TRX CRMD_ORDER.
    regards,
    Johannes

  • Opening a Service Order directly in BSP application

    Hi Experts,
    I would like to know if its possible to pass the service Order no as a part of the BSP URL, so that the service Order is displayed in the BSP application.
    For e.g. Service Order BSP application URL is: http://system:port/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?appl=CRMD_BUS2000116
    Is it possible to pass the object_id(Transaction Number) also as a part of this URL, which can display that particular order when the link is clicked?
    Thanks,
    Piyush

    post this in CRM forum for better response.
    SAP CRM: Webclient UI - Framework
    Regards
    Raja

  • Logic for Open Sales order qty

    What should be the logic given to determine "open sales order qty" during designing a report.
    Note the criterias are as under:
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    2) The delivery qty should be delivery order qty (The delivery should not necessarily be pick, packed & PGI)

    sorry it doesn't work for services, since they do not create requirements.
    in this case you can use VBFA table, subracting all the delivered quantities VBFA-RFMNG with VBFA-VBTYP_N = J and VBFA-VBELV/VBFA-POSNV = to your order/item from the ordered quantities
    hope  this help you.
    Roberto

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