Open UI error no self service but only monitoring

hi,
i meet a problem when i open idm url, there is only monitoring tab but not self service. i guess i forgot some thingss when installing. my intall environment is following:
windows2008
SQL 2005 database
jdbc driver 1.1 for sql 2005
sap nw 7.01 sp3
sap idm 7.1 sp5
jre 1.5
my install steps as follow:
1. install sql 2005 and sql native client.
2. install nw 7.01 sp3
3. install jdbc
4. install jco
5. update environment value class path(add JDBC .jar) and java home (add jre path and jvm path which appears after IC installation)
6. intall nw idm 7.1 ic /runtime
7. configure idm user interface

I think the user that you are using doesn't have the proper privileges. You should create a user in the Enterprise People Store with Manager Privileges and then use this user to log on to SAP IDM. Then you should be able to see all the other tabs.
Alternatively you can use a ToIdentityStore pass to assign your user the privileges for the different tabs.
Best regards
Holger

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Below is my Controller and AM code
======================
Controller Code
==========
/*===========================================================================+
| Copyright (c) 2001, 2005 Oracle Corporation, Redwood Shores, CA, USA |
| All rights reserved. |
+===========================================================================+
| HISTORY |
+===========================================================================*/
package XXX.oracle.apps.ak.xml.webui;
import oracle.apps.fnd.common.VersionInfo;
import oracle.apps.fnd.framework.webui.OAControllerImpl;
import oracle.apps.fnd.framework.webui.OAPageContext;
import oracle.apps.fnd.framework.webui.beans.OAWebBean;
import oracle.apps.fnd.common.VersionInfo;
import oracle.apps.fnd.framework.webui.OAControllerImpl;
import oracle.apps.fnd.framework.webui.OAPageContext;
import oracle.apps.fnd.framework.webui.beans.OAWebBean;
import oracle.apps.fnd.framework.server.OAApplicationModuleImpl;
import oracle.xml.parser.v2.XMLNode;
import java.io.ByteArrayInputStream;
import java.io.ByteArrayOutputStream;
import javax.servlet.ServletOutputStream;
import javax.servlet.http.HttpServletResponse;
import oracle.apps.fnd.framework.OAException;
import oracle.apps.fnd.framework.server.OADBTransactionImpl;
import oracle.apps.xdo.XDOException;
import oracle.apps.xdo.oa.schema.server.TemplateHelper;
import oracle.cabo.ui.data.DataObject;
import oracle.jbo.XMLInterface;
* Controller for ...
public class XMLIntegrationCO extends OAControllerImpl
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public static final String APP_NAME = "XBOL";
public static final String TEMPLATE_CODE ="Emp_Template";
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pageContext.setDocumentRendered(true);
AM CODE
======
package subba.oracle.apps.ak.xml.server;
import java.io.ByteArrayOutputStream;
import oracle.apps.fnd.common.MessageToken;
import oracle.apps.fnd.framework.OAException;
import oracle.apps.fnd.framework.OAViewObject;
import oracle.apps.fnd.framework.server.OAApplicationModuleImpl;
import oracle.apps.fnd.framework.test.inputscanner.server.EmpVOImpl;
import oracle.help.common.xml.*;
import oracle.jbo.XMLInterface;
import oracle.xml.parser.v2.XMLDocument;
import oracle.xml.parser.v2.XMLElement;
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// --- Custom code may be added to this class.
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public class testXMLAMImpl extends OAApplicationModuleImpl {
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public static void main(String[] args) {
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EmployeeVOImpl vo = getEmployeeVO1();
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new MessageToken("OBJECT_NAME", "EmployeeVO1")
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vo.executeQuery();
public void getEmpDataXML()
try {
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OAViewObject vo = (OAViewObject)findViewObject("EmployeeVO1");
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/**Container's getter for EmployeeVO1
public EmployeeVOImpl getEmployeeVO1() {
return (EmployeeVOImpl)findViewObject("EmployeeVO1");
}

Try the OA Framework Forum

Error when try access password self service

Hi,
We are on AC5.3, patch level 11. We are trying to setup password self service but we are not very successfull.
When trying to access password self service screen i type in a username and select logon. I then get the following error message:
Application error occurred during request processing.
Details:   java.lang.NullPointerException: null
Exception id: [00215E963384006600005C47000005DC000487177DFC3B51]
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2010-05-21 11:05:56,616 [SAPEngine_Application_Thread[impl:3]_4] ERROR Ignorning exception in search by uniqueldapkey, searching by dn
com.sun.jndi.ldap.LdapReferralException: Continuation Reference; remaining name ''
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     at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(LdapNamingEnumeration.java:224)
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     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
     at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
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     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
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     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(AccessController.java:219)
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     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Please advise.
Regards

2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG NavigationEngine.java@85:execute() : Current Module: |STARTUP_MODULE| Conversation: |STARTUP_CONVERSATION| Screen: |scrRequestAccess|
2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG NavigationEngine.java@105:execute() : Module#STARTUP_MODULE#Conversation#STARTUP_CONVERSATION#Screen#scrRequestAccess#Action#verifyRequestorLogin#
2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG NavigationEngine.java@285:execute() : Handler found:class com.virsa.ae.actions.LoginAction
2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG LoginAction.java@437:verifyRequestorLoginHandler() : INTO the method
2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG LDAPAuthenticator.java@66:<init>() : INTO the method : ZACTAD3
2010-05-21 14:54:06,784 [SAPEngine_Application_Thread[impl:3]_33] DEBUG LDAPHandlerFactory.java@30:getHandler() : INTO the method : ldapServerType :ADldapSystemName :ZACTAD3
2010-05-21 14:54:06,784 [SAPEngine_Application_Thread[impl:3]_33] DEBUG UMIFactory.java@116:getAuthenticator() : OUT of the method : Authenticator com.virsa.ae.service.umi.ldap.LDAPAuthenticator@17581758 found for authenticationType:LDAP authenticationSystem:ZACTAD3 authenticationStrategy:
2010-05-21 14:54:06,784 [SAPEngine_Application_Thread[impl:3]_33] DEBUG LDAPAuthenticator.java@66:<init>() : INTO the method : ZACTAD3
2010-05-21 14:54:06,787 [SAPEngine_Application_Thread[impl:3]_33] DEBUG LDAPHandlerFactory.java@30:getHandler() : INTO the method : ldapServerType :ADldapSystemName :ZACTAD3
2010-05-21 14:54:06,787 [SAPEngine_Application_Thread[impl:3]_33] DEBUG UMIFactory.java@116:getAuthenticator() : OUT of the method : Authenticator com.virsa.ae.service.umi.ldap.LDAPAuthenticator@5a8f5a8f found for authenticationType:LDAP authenticationSystem:ZACTAD3 authenticationStrategy:
2010-05-21 14:54:06,788 [SAPEngine_Application_Thread[impl:3]_33] DEBUG Processing interrupted Caused by conversation Interrupted
com.virsa.ae.commons.utils.framework.servlet.InterruptProcessingException: conversation Interrupted
     at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:299)
     at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
     at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
     at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
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     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(AccessController.java:219)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Caused by:
com.virsa.ae.commons.utils.framework.InterruptConversationException: Forcing user to login
     at com.virsa.ae.actions.LoginAction.verifyRequestorLoginHandler(LoginAction.java:677)
     at com.virsa.ae.actions.LoginAction.execute(LoginAction.java:90)
     at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)
     ... 24 more
2010-05-21 14:54:06,816 [SAPEngine_Application_Thread[impl:3]_35] DEBUG AEFrameworkServlet.java@521:logRequest() :
-- Request dump for Action Path is loadRequestorLoginPage
2010-05-21 14:54:06,817 [SAPEngine_Application_Thread[impl:3]_35] DEBUG AEFrameworkServlet.java@546:logRequest() : -- End Request dump for Action Path is loadRequestorLoginPage
2010-05-21 14:54:06,817 [SAPEngine_Application_Thread[impl:3]_35] DEBUG NavigationEngine.java@85:execute() : Current Module: |STARTUP_MODULE| Conversation: |STARTUP_CONVERSATION| Screen: |scrRequestAccess|
2010-05-21 14:54:06,817 [SAPEngine_Application_Thread[impl:3]_35] DEBUG NavigationEngine.java@105:execute() : Module#STARTUP_MODULE#Conversation#STARTUP_CONVERSATION#Screen#scrRequestAccess#Action#loadRequestorLoginPage#
2010-05-21 14:54:06,817 [SAPEngine_Application_Thread[impl:3]_35] DEBUG NavigationEngine.java@285:execute() : Handler found:class com.virsa.ae.actions.SuccessAction
2010-05-21 14:54:06,817 [SAPEngine_Application_Thread[impl:3]_35] DEBUG NavigationEngine.java@296:execute() : Target returned by execute action: success
2010-05-21 14:54:06,817 [SAPEngine_Application_Thread[impl:3]_35] DEBUG AEFrameworkServlet.java@458:service() : forwarding to:/eu_login.jsp
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2010-05-21 14:54:11,067 [SAPEngine_Application_Thread[impl:3]_16] DEBUG AEFrameworkServlet.java@521:logRequest() :
-- Request dump for Action Path is requestorLogin1
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2010-05-21 14:54:11,067 [SAPEngine_Application_Thread[impl:3]_16] DEBUG AEFrameworkServlet.java@541:logRequest() : j_user:0::PADAM#
2010-05-21 14:54:11,067 [SAPEngine_Application_Thread[impl:3]_16] DEBUG AEFrameworkServlet.java@546:logRequest() : -- End Request dump for Action Path is requestorLogin12010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG NavigationEngine.java@85:execute() : Current Module: |STARTUP_MODULE| Conversation: |STARTUP_CONVERSATION| Screen: |scrRequestAccess|
2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG NavigationEngine.java@105:execute() : Module#STARTUP_MODULE#Conversation#STARTUP_CONVERSATION#Screen#scrRequestAccess#Action#verifyRequestorLogin#
2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG NavigationEngine.java@285:execute() : Handler found:class com.virsa.ae.actions.LoginAction
2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG LoginAction.java@437:verifyRequestorLoginHandler() : INTO the method
2010-05-21 14:54:06,772 [SAPEngine_Application_Thread[impl:3]_33] DEBUG LDAPAuthenticator.java@66:<init>() : INTO the method : ZACTAD3
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2010-05-21 14:54:06,784 [SAPEngine_Application_Thread[impl:3]_33] DEBUG UMIFactory.java@116:getAuthenticator() : OUT of the method : Authenticator com.virsa.ae.service.umi.ldap.LDAPAuthenticator@17581758 found for authenticationType:LDAP authenticationSystem:ZACTAD3 authenticationStrategy:
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2010-05-21 14:54:06,787 [SAPEngine_Application_Thread[impl:3]_33] DEBUG LDAPHandlerFactory.java@30:getHandler() : INTO the method : ldapServerType :ADldapSystemName :ZACTAD3
2010-05-21 14:54:06,787 [SAPEngine_Application_Thread[impl:3]_33] DEBUG UMIFactory.java@116:getAuthenticator() : OUT of the method : Authenticator com.virsa.ae.service.umi.ldap.LDAPAuthenticator@5a8f5a8f found for authenticationType:LDAP authenticationSystem:ZACTAD3 authenticationStrategy:
2010-05-21 14:54:06,788 [SAPEngine_Application_Thread[impl:3]_33] DEBUG Processing interrupted Caused by conversation Interrupted
com.virsa.ae.commons.utils.framework.servlet.InterruptProcessingException: conversation Interrupted
     at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:299)
     at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
     at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
     at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
     at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(AccessController.java:219)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Caused by:
com.virsa.ae.commons.utils.framework.InterruptConversationException: Forcing user to login
     at com.virsa.ae.actions.LoginAction.verifyRequestorLoginHandler(LoginAction.java:677)
     at com.virsa.ae.actions.LoginAction.execute(LoginAction.java:90)
     at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)
     ... 24 more
2010-05-21 14:54:06,816 [SAPEngine_Application_Thread[impl:3]_35] DEBUG AEFrameworkServlet.java@521:logRequest() :

ServerSocket -Error #2004 but only after install air app in win XP

OOPS wrong section, posted also in Adobe AIR2....sorry
When i try to connect i receive: Error #2004 after bind().
but only when start the installed air on win XP,
testing in flash CS4 is ok and on macOS 10.6 is always ok
here' the code:
import flash.net.*;
import flash.net.ServerSocket;
import flash.events.ServerSocketConnectEvent;
import flash.errors.*;
var servSok:ServerSocket = new ServerSocket();
servSok.addEventListener(Event.CONNECT, connect);
var msg:TextField = new TextField();
msg.height=300;
msg.width=300;
msg.x=50;
msg.y=50;
this.addChild(msg);
msg.appendText("------MSG--------\n");
function connetti(e:Event):void {
    try {
        var port:int = int(8888);
        var address:String = "0.0.0.0";
        this.servSok.bind(int(port),String(address));
    } catch (e:Error) {
        this.msg.appendText("errore bind:"+e.message+"\n");
    try {
        this.servSok.listen(5);
    } catch (e:Error) {
        this.msg.appendText("errore listen:"+e.message+"\n");
        trace("errore listen:"+e.message);
function connect(e:ServerSocketConnectEvent):void {
    msg.appendText("connesso:"+e+"\n");
//----conn is a button....
this.conn.addEventListener(MouseEvent.CLICK,connetti);
stop();
Can anyone may help me?

Well, well, well, right before somenone could answer me. I found the answer just here in the forum. I really love it!!!
Seems to be a incompatibility with the file created on Folder Lock installation: "windrvnt.sys." In this case, it is just uninstall Folder Lock and tah dah! Everything works perfectly.
Here comes my request: Hey, developers you all could give a try in resolve this issue, huh? At least give a try...It'll be very nice have the two programs properly installed in anybody's (who wants it) system.
Thanks, anyway for this space to research, change some infos even undirectly. If it was not this forum and all the debate in here maybe I'll be in the dark search for the resolution of it.
Thanks.

Steps to Customize the Self-Service HRMS Gross Salary form(urgent)

Hi,
We are using 11i(11.5.10.2) with oracle 9i as database. We Implemented HRMS(AE) localization. When we open the Gross salary Self-Service form on the top right its coming oracle Logo. Instead of that i want to change into Client Logo.
As per my knowledge i installed J Developer and configured to our test instance to customize that form. can any body guide me from end to end process to customize this form.
Regards,
Nag.CH

Hi Hussein,
We downloaded the .gif file from $OA_MEDIA for gross salary self service form and we override the image and uploaded into same position. We logged out login the application. But its not showing any effect. Its showing older Oracle logo only.
Please suggest .
Thanks,
Nag.CH

How to Identity Self service transactions in HRMS.

Hi,
I wanted to create the sql report only for the transactions which are being updated or corrected by self service page only. I would like to know how can I capture only self service transactions when I modify personal Information in HRMS self service page.
Thanks in Advance,
Mangesh

Try with the below tables:
There are 3 temporary tables that hold data for entries made in SSHR until the approval cycle is complete
1) HR_API_TRANSACTIONS
2) HR_API_TRANSACTIONS_STEPS
3) HR_API_TRANSACTIONS_VALUES
But the data from the above tables are deleted once the transaction is complete.
The data is moved to these tables.
1.pqh_ss_transaction_history
2.pqh_ss_step_history
3.pqh_ss_value_history

Standalone scenario of self-service procurement

Hi all,
I'm testing SRM5.0 right now. I'm new about SRM.
In the standalone scenario of the self-service procuremnt, only accounting data goes to R/3. Does anyone know how to verify the accounting data on R/3 through EBP? In other words, which tracsaction code of R/3 can I see the accounting data transferred automatically after I created the invoice on EBP?
Thanks a lot for your help.
Yuko

Hello Yuko,
invoices are sent to R/3 via IDOC BBPIV (transfers invoicing information to the back end in FI).
Checklist:
- check LS and backend definition
- check distribution model in SRM
- check distribution model in R/3 (created manually or distributed)
- check generated partner profiles in SRM
- check generated partner profiles in R/3
- check outbound IDOCs in SRM
- check inbound IDOCs in R/3
With transaction BD87, you can reprocess erroneous IDOCs, if for example the posting period is not opend in FI.
Rgds
Christophe

Look and feel of self-service pages under Oracle Applications Manager (OAM)

Hi All,
After applying patches for upgrading the HRMS module from 12.1.3 to 12.1.5, look and feel of self-service pages under Oracle Applications Manager (OAM) changed means Buttons not appearing in proper manner. and look of pages are not in proper manner. This is happening for OAM self-service pages only.
Current HRMS patchset level : r12.hr_pf.b.delta.5
OS : RHEL 5.3 x86_64
Any idea please....
Thanks inadvance,
Regards,
900076.

You need to ask your DBA to delete the cached stylesheets in /OA_HTML/cabo/styles/cache/...
You will also need to delete your temporary internet files.
Once both and deleted, re-access the page and you will see the updated stylesheets.
(Note: individual users may need to delete their temporary internet files too else they will see an old version cached on their computer)
Explanation: In new releases Oracle may introduce new additional OAF components. Each OAF component is assigned a shortcode/id by browsers in alphabetical order and a stylesheet generated.
If a new item is introduced, the shortcode/ids will change. However if an old version of the stylesheet still exists it will apply the wrong style to the wrong component.

Numbers 09 not working - I can open the program but only a few files are available, missing blank, checklist and many others. e.g when I click on a file I get this error: The document "nmbtemplate is invalid. The index.xml file is missing. help.

Please let me know what I can do to get my Numbers (iWork 09) working properly again.
Here is what is going on:
Numbers in iWork 09 not working can't access Blank, Checklist and many other files within Numbers. I can open the program but only a few files are available. When I click on the file (which also has no icon just the name of the file) this warning appears:
The document "Blank.nmbtemplate" is invalid. The index.xml file is missing.
I recently had to get a new hard drive installed and had the system upgraded and more memory put in by a Mac certified specialist recommended to me from the Apple store in Northbrook because this was the 3rd time my drive went bad but this time it was to old (I got the IMAC- in 2007) and the Apple store could no longer work on it this time so they recommended a few places that had certified Mac specialists. Since then Numbers is not working right.
I'm sure it's something simple to fix, but I've tried re installing it and that didn't work. Appreciate any help.
Thanks
AppMare

There is one way its getting fixed. Once I update my Adobe Illustrator CC to Adobe Illustrator CC 2014 it is further allowing me to go into the system folder and allocate the font to the file so that it can replace it. My only concern now is that our MAC partners who will receive these files back from us have Adobe CS6. We will down save it to CS6 but I hope they won't experience any font issues because of us using CC 2014? Any light you can shed on this?

Open UI error no self service but only monitoring

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