Opening Acrobat Pro XI on desktop

I am trying to open Adobe Acrobat Pro XI on my desktop and it is asking for a serial number of my existing version which was Premium Suite 5.5. It won't accept this existing serial number. Can anyone help?

Asking for the previous version serial number means you have an upgrade version.  If you look at the products that qualify for an upgrade purchase/installation, Premium Suite 5.5 does not qualify. 
Even if Premium Suite 5.5 contains Acrobat X Pro that doesn't mean it qualifies as historically there is usually not an option for upgrading from Suites to individual products.  But you might be able to get special consideration if you contact Adobe directly and ask.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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