Opening filled out forms on non Adobe programs (like Preview) causes info to not appear.  How can I fix this?

I didn't distribute using FormsCentral, I sent my form out manually.  I have now received lots of email responses with my filled out forms.  How can I easily save these as individual PDFs that are readable and printable, and not missing an information?

Hello,
yes we are using Adobe Reader / Acrobat on Windows XP / 7. We don't use a third party pdf product.
I have repeated the following YouTube video and the PDF file in the email is emty (you can see the form but without the filled in text):
http://www.youtube.com/watch?v=xtU2mnQZlW0
Is it possible that the Adobe Product wants to connect to Adobe server to enable the feature if I save the file? We don't have a direct internet connection - we have to use a http proxy with authentication.
Best Regards,
Ralf

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