Opening large photo files produces black screen

When opening a small (less than a meg) photo, it works find. I'm able to move to the next file. If I open a large file (8-10 megs) it sometimes works fine however if I use the arrow to move to the next file in the folder I get a black screen. Also if I have a folder of many large photo files I can see all the thumbnail photos at a small size. If I try to increase the view size to large some will be black, however if I click on the file many times it opens fine, sometimes not. It was working fine, just recently started to act up. Using adobe photoshop I can open each file so I know they are there and not corrupt files.

Hello @JohnBruin,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how opening large photo files produces a black screen on your desktop computer. I would be happy to assist you in this matter!
If you boot your system into Safe Mode, are you able to open large photographs? Is this a recent or a reoccurring issue?
In the meantime, I recommend following the steps in this document on Computer Locks Up or Freezes (Windows 8). This should help prevent your system from defaulting to a black screen.
I would also encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number.
How Do I Find My Model Number or Product Number?
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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