Opening up PDF in browser window automatically saves it to temp file

Hi,
In our application, we send pdfs to a popped open browser window for the user to access.
One of the access features is a "Save" button on the pdf that will send an xfdf post of the form data back to the server. (we have the server url embedded in a form field an Acrobat JavaScript attached to a button does the "post").
This usually works fine. However, we have a few customers that complain the "Save" doesn't work.
Turns out that the "Save" doesn't work because when the pdf is first loaded, it is being saved to a temporary file on the disk (and not held in the browser memory), so the authentication cookie of the browser session is now no longer retained with the "Saved As" copy of the pdf. Thus, the pdf "Save" fails.
So the question is, why does sometimes, the pdf automatically "save as" to the temporary directory, and usually it doesn't have this problem?
We've seen this both with Acrobat Reader 8 and Acrobat Reader 9 (including the latest 9.3.).
Thoughts?
Thanks!

Hi Bill and Dave,
Thanks for the thoughts.
I'm confident that this pdf is getting opened in IE (see attached screenshot from a customer).
As far as additional clues... I was banging on this on my machine (Windows 7, IE 8.0.7600.16385), and I did see it occur once.
Thanks for the thought on the browser. I'll query the problem customers about their IE version (the site only allows using IE).
When it occurred, (later it dawned on me...but not at the time), the "plug-in" that opened appeared to be Acrobat Standard window (because in hind-sight, I realized that the "Save As" button was available). The way I seemed to cause it (but cannot reproduce it now) was to change the "Documents/Save Settings/Every X minutes (to value of 1 minute)", and also the Security(Enhanced) to "Enable Enhanced Security" to "true".
note: I have both Acrobat 9 Standard, and Acrobat 9 Reader installed on this machine.
When I went an reset those values to the original, it was still "stuck" in the "saving to temporary disk" mode (great because it reproduced the problem, but then I seemed to have my machine stuck in this mode).
So I rebooted, and then the IE plug-in seems to now always run Acrobat Reader...and I had the problem no more.
I have not yet been able to get this stuck in this mode again...
Any thoughts would be appreciated!
Kind regards,
Andy

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