Oper status down

HI,
I recently bought a Cisco 2504 Wireless Controller and a couple of access points (Cisco 1600 Series). Initially the controller had the 7.0.x.x firmware and from what i read on Cisco website it seems that this version is incompatible with my access points, so I updated the firmware on the controller to the latest version (7.4.110.0.). The access points were intially autonomous, so I installed the latest conversion to lightweight iOS image (ap1g2-rcvk9w8-tar.152-4.JA1). All work beautiful and I was happy until i discovered that after the acces points succesfully join the controller the radio interfaces won't come up. On the controller i get the following messages:
AP's Interface:1(802.11a) Operation State Down: Base Radio MAC:7c:95:f3:6c:c6:30 Cause=Unknown Reset Status:NA
AP's Interface:0(802.11b) Operation State Down: Base Radio MAC:7c:95:f3:6c:c6:30 Cause=Unknown Reset Status:NA
And here's what the acces point displays in logging mode:
*Sep 27 06:35:01.169: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 10.10.10.1, mask 255.255.255.0, hostname APc08c.601f.260d
Translating "CISCO-CAPWAP-CONTROLLER.xxx.local"...domain server (10.0.0.1) [OK]
*Sep 27 06:35:03.605: %CAPWAP-3-ERRORLOG: Did not get log server settings from DHCP.
*Sep 27 06:35:13.609: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Sep 27 06:35:02.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.10.10.5 peer_port: 5246
*Sep 27 06:35:02.491: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 10.10.10.5 peer_port: 5246
*Sep 27 06:35:02.491: %CAPWAP-5-SENDJOIN: sending Join Request to 10.10.10.5
*Sep 27 06:35:02.495: %CAPWAP-3-ERRORLOG: Invalid event 10 & state 5 combination.
*Sep 27 06:35:02.495: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.
*Sep 27 06:35:02.495: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Sep 27 06:35:02.495: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from 10.10.10.5
*Sep 27 06:35:03.131: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Sep 27 06:35:03.203: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
*Sep 27 06:35:03.259: %CAPWAP-5-JOINEDCONTROLLER: AP has joined controller WLC_Intranet
*Sep 27 06:35:03.311: ac_first_hop_mac - IP:10.10.10.5 Hop IP:10.10.10.5 IDB:BVI1
*Sep 27 06:35:03.311: Setting AC first hop MAC: 4c00.8259.4ee0
*Sep 27 06:35:03.311: ac_first_hop_mac - IP:10.10.10.5 Hop IP:10.10.10.5 IDB:BVI1
*Sep 27 06:35:03.311: Setting AC first hop MAC: 4c00.8259.4ee0
*Sep 27 06:35:03.683: %WIDS-6-ENABLED: IDS Signature is loaded and enabled
*Sep 27 06:35:04.131: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Sep 27 06:35:04.203: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
I must metion that all settings on the controller are fine (the access points interfaces are set to enable), but they just don't want to come up. I'm completely baffled by this problem and I don't know what to do next ? Can someone explain what's happeining ?
PS: The access point are powered by their standard AC-DC power supply (not over PoE).

Thanks for replies! One of the first thing that I did was to configure a NTP server, so the controller is time synchronized. Aslo I manually enable each radio interface.
Here is the output for "show ap config 802.1b" (partial output):
Cisco AP Identifier.............................. 14
Cisco AP Name.................................... APc08c.601f.260d
Country code..................................... RO - Romania
Regulatory Domain allowed by Country............. 802.11bg:-E     802.11a:-E
AP Country code.................................. RO - Romania
AP Regulatory Domain............................. -E
Switch Port Number .............................. 1
MAC Address...................................... c0:8c:60:1f:26:0d
IP Address Configuration......................... DHCP
IP Address....................................... 10.10.10.7
IP NetMask....................................... 255.255.255.0
Gateway IP Addr.................................. 10.10.10.1
NAT External IP Address.......................... None
CAPWAP Path MTU.................................. 1485
Telnet State..................................... Disabled
Ssh State........................................ Disabled
Cisco AP Location................................ default location
Cisco AP Floor Label............................. 0
Cisco AP Group Name.............................. default-group
Primary Cisco Switch Name........................
Primary Cisco Switch IP Address.................. Not Configured
Secondary Cisco Switch Name......................
Secondary Cisco Switch IP Address................ Not Configured
Tertiary Cisco Switch Name.......................
Tertiary Cisco Switch IP Address................. Not Configured
Administrative State ............................ ADMIN_ENABLED
Operation State ................................. REGISTERED
Mirroring Mode .................................. Disabled
AP Mode ......................................... Local
Public Safety ................................... Disabled
AP SubMode ...................................... Not Configured
Remote AP Debug ................................. Disabled
Logging trap severity level ..................... informational
Logging syslog facility ......................... kern
S/W Version .................................... 7.4.110.0
Boot Version ................................... 15.2.2.0
Mini IOS Version ................................ 7.5.1.73
Stats Reporting Period .......................... 180
Stats Collection Mode ........................... normal
LED State........................................ Enabled
PoE Pre-Standard Switch.......................... Enabled
PoE Power Injector MAC Addr...................... Disabled
Power Type/Mode.................................. Power injector / Normal mode
Number Of Slots.................................. 2
AP Model......................................... AIR-CAP1602E-E-K9
AP Image......................................... C1600-K9W8-M
IOS Version...................................... 15.2(2)JB2$
Reset Button..................................... Enabled
AP Serial Number................................. FGL1735X02L
AP Certificate Type.............................. Manufacture Installed
AP User Mode..................................... AUTOMATIC
AP User Name..................................... Not Configured
AP Dot1x User Mode............................... Not Configured
AP Dot1x User Name............................... Not Configured
Cisco AP system logging host..................... 255.255.255.255
For the 802.11a interface things are almost the same.
Output for show sysinfo:
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.4.110.0
Bootloader Version............................... 1.0.16
Field Recovery Image Version..................... 1.0.0
Firmware Version................................. PIC 16.0
Build Type....................................... DATA + WPS
System Name...................................... WLC_Intranet
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 10.10.10.4
Last Reset....................................... Software reset
System Up Time................................... 3 days 5 hrs 33 mins 41 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
Output from "show time":
Time............................................. Sun Sep 29 19:22:01 2013
Timezone delta................................... 0:0
Timezone location................................
NTP Servers
    NTP Polling Interval.........................     3600
     Index     NTP Key Index     NTP Server      NTP Msg Auth Status
       1              0        x.x.x.x       AUTH DISABLED
Output from "show verion" on one of the APs:
Cisco IOS Software, C1600 Software (AP1G2-K9W8-M), Version 15.2(2)JB2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Mon 29-Jul-13 12:35 by prod_rel_team
ROM: Bootstrap program is C1600 boot loader
BOOTLDR: C1600 Boot Loader (AP1G2-BOOT-M) LoaderVersion 15.2(2)JAX, RELEASE SOFTWARE (fc1)
APc08c.601f.260d uptime is 30 minutes
System returned to ROM by power-on
System image file is "flash:/ap1g2-k9w8-mx.152-2.JB2/ap1g2-k9w8-mx.152-2.JB2"
Last reload reason:
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
cisco AIR-CAP1602E-E-K9    (PowerPC) processor (revision B0) with 98294K/32768K bytes of memory.
Processor board ID FGL1735X02L
PowerPC CPU at 533Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 7.4.110.0
1 Gigabit Ethernet interface
2 802.11 Radios
32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: C0:8C:60:1F:26:0D
Part Number                          : 73-14508-04
PCA Assembly Number                  : 000-00000-00
PCA Revision Number                  :
PCB Serial Number                    : FOC17292D61
Top Assembly Part Number             : 800-38553-01
Top Assembly Serial Number           : FGL1735X02L
Top Revision Number                  : A0
Product/Model Number                 : AIR-SAP1602E-E-K9
Configuration register is 0xF
Output from "show inventory " on one of the APs:
NAME: "AP1600", DESCR: "Cisco Aironet 1600 Series (IEEE 802.11n) Access Point"
PID: AIR-SAP1602E-E-K9 , VID: V01, SN: FGL1735X02L
Output from "show inventory " on one of the APs:
Interface                  IP-Address      OK? Method Status                Protocol
BVI1                       10.10.10.7     YES DHCP     up                    up
Dot11Radio0                unassigned     NO unset     administratively down    down
Dot11Radio1                unassigned     NO unset     administratively down    down
GigabitEthernet0             unassigned     NO unset     up                    up
GigabitEthernet0.1           unassigned      YES unset     up                    up

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Number of APs.................................... 5
Global AP User Name.............................. Not Configured
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(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.5.102.0
Bootloader Version............................... 1.0.16
Field Recovery Image Version..................... 7.0.112.21
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS
System Name...................................... VXWLC1
System Location.................................. Ibach, Serverraum 2
System Contact...................................
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Redundancy Mode.................................. Disabled
IP Address....................................... 172.30.0.100
Last Reset....................................... Software reset
System Up Time................................... 36 days 21 hrs 46 mins 1 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
Configured Country............................... Multiple Countries:CH,US
Operating Environment............................ Commercial (0 to 40 C)
--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +44 C
External Temperature............................. +24 C
Fan Status....................................... OK
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 9
Number of Active Clients......................... 144
Burned-in MAC Address............................ 50:3D:E5:AE:92:A0
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
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Intrusion-detection module 8 data-port 2:
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Administrative Mode: trunk
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Administrative Trunking Encapsulation: dot1q
Negotiation of Trunking: Off
Access Mode VLAN: 1 (default)
Trunking Native Mode VLAN: 1 (default)
Trunking VLANs Enabled: NONE
Pruning VLANs Enabled: 2-1001
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Capture VLANs Allowed: 1-150
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Administrative Capture Allowed-vlans: 1-150
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Hardware is C6k 1000Mb 802.3, address is 000f.905c.6407 (bia 000f.905c.6407)
MTU 1500 bytes, BW 1000000 Kbit, DLY 10 usec,
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Full-duplex, 1000Mb/s
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Initial question:
Like many companies, it is not unusual at my customer for their Planners to create orders with multiple operations, particularly since many orders require different crafts to perform the work. When the Planning Board is launched and Planners lok at work scheduled for the past week they want to be able to see at a glance which operations have been completed and which operations, perhaps from the same order, have not and may need to be rescheduled. Their preference is to select "final confirmation" when using transaction IW41 and thereby set the operation system status to CNF when the work on an operation has been completed. They then want to somehow use this CNF operation status to drive something visual in the graphical Demand layout display and Resource layout display to enable the Planner to see at a glance that the operation has been completed. I've tried several approaches with configuration of abstract statuses and the user interface profile without success. My customer's interest in being able to see the completion status of an operation in the MRS Planning Board makes a lot of sense to me. I'm hoping someone can help me with a technique for modifying the Planning Board so that it displays the completion status of an operation in a visual way.
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Hi Mark,
The problem at your customers end is nothing new.
What you can do ( many other customers have done it in similar way ) is:
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Check the customizing: Basic Settings -> Assign ERP Objects -> Status
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Regards
Varun.
Followup question:
Varun,
Thanks for the response. I thought I had tried this but perhaps it's because in the UI profile I had not entered something in both the status groups for assignments and the status groups for demands. I have a bit more testing to do but it appears that the demand status now gets updated from the operation status of PCNF (linked to abstract status WORK_START) and CNF (linked to abstract status WORK_STOP). I also get a red bar (C4) for PCNF and a green bar (C1) for CNF. Do you have a better status group I should be using in place of C1 and C4? Status groups C1 and C4 give me a bar but it doesn't look like the demand bar with a outline and alphanumeric description of the demand, it's just a colored bar.
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Mark
Edited by: Mark Scott on Aug 10, 2009 3:35 PM

Hi Mark,
Well I assumed that you have confirmations integration active !! But I guess not because you say that the status is not integrated always.
What you need to do:
1) I assume you have SP05 or later.
2) Implement the user exit: CONFPM05. In the implementation of this exit you need to call FM: /MRSS/RSG_PM_ORDER_CONFIRM
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After this, whenever you enter confirmation for PM order from transaction IW41, the status will be integrated.
Now you can use the MRS statuses defined in step 3 to configure the colors.
Implementing the user exit CONFPM05 might require some technical input. But it is easy. Just a few double clicks and copy paste.
Contact an ABAP developer for the same.
This should solve your issue.
Regards
Varun

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When reviewing the AP Details page in Prime there are two fields I'm not sure what they mean specifically:
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2) Registered Controller - Not Associated
Any clarity or document references would be greatly appreciated.

This is in CPI viewing the AP Details tab.
The only valid values for Operational Status are Registered/Not Registered.
The only valid values for Registered Controller are Associated/Not Associated
The IP address is not a valid input.
It is still unclear to me what the specific and fuctional differences and impacts are between Operational Status and
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Hello all,
We are facing an issue with Operation Status 'Fixed'. If we go to transaction /sapapo/rrp3 and double click on Production Order (R). Then clcik on Operation , say 0100, at right side you will see multiple Operation status. One of them is 'Fixed'. We can make this indicator active ny fixing the order in planning board (right click=> Fix).
Here we are facing an issue. We are not fixing any order through planning board and still I see Operation status 'Fixed'. Even I unfix it, next day it gets fixed automatically. I suspect that either any job in APO or R/3 do this activity. Please note that in this case 'Date_Fixed' indicator is not checked. Like when you fix the order from planning baord, system check the checkbox for 'Date_Fixed" and for operation status 'Fixed'. In our case only Operation status becomes 'Fixed.
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Nitin

Thanks for the reply.
As you mentioned, if the operation is scheduled at non-working hours then it gets fixed. I checked with the user and they confimred that they are not using the non production hour while rescheduling the order. It means they are not using the check box of non-working hour from DS startegy or Heuristic.
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3750 Integrated WirelessLAN Controller: Operational Status:resetting

Hi there!
A customer has a WS-C3750G-24WS-S50 WLC-Controller with exactly 50 APs. But those 50 Accesspoints are never completely registered to the WLC. Mostly there are 48-49 accesspoints registered but never 50.
The WLC is losing them randomly. It is never losing the same Ap. When looking via GUI it says "All APs 50" , "Total 49".
First of all I thought that I have the following problem:
The 4402-50 controller supports a maximum of 50 access points and has two ports. To support the maximum number of access points, you would need to create two AP-manager interfaces (see Figure 3-15) because a 4400 series controller can support only 48 access points on one port.
But this is not for the 3750 Integrated WirelessLAN Controller, because you have LAG enabled by default and you cannot change this. Therfore you are not able to create a second AP-Manager interface.
So let´s forget about this.
Then I tried some things on CLI an I noticed the following:
sw-mr-01-01#sh platform wireless-controller 6
Wireless Controller in Switch 6
Operational Status of the Controller : resetting
Service VLAN                         : 4095
Service Port Mac Address             : 0025.8420.8e8f
Service IP Address                   : 127.0.1.6
Management IP Address                : 192.168.150.220
Management VLAN                      : 0
Software Version                     : 5.2.193.0
Keepalive Version(controller/switch) : 1/1
Keepalives Missed                    : 16
Controller accepts http/https        : 0/1
Controller's Status Line             : up
Watchdog resets of Controller        : 1
Controller resets total              : 0
Unacknowledged control messages      : 27
I guess it is not normal that the status is "resetting" although the WLC is running. I can work on GUI and CLI, so it is not really "resetting"
According to the Config Guide status should be "operational".
Is this maybe my problem? The customer is not able to do a good WIPT because the WLC is maybe resetting somehow internaly or something like this.
In traps I got every minute "Lost heartbeat with supervisor" which normaly should be solved in earlier releases. I have 6.0.199.4
HELP!!!
Thanks in advance.

Ok.
1) Assing an IP address for a subnet you are sure you don´t use. for example 192.168.200.5 /24; GW 192.168.200.1 (via WLC GUI).
2) I suppose (because I have not configured any 3750 WLC) that the service port uses the vlan ID 4095 (This is I saw in any capture). then you have to create a int vlan 4095 in the Switch and assing the GW ip address of your WLC service-port.
3) Ping to verify conectivity between devices.
I´m suppose you have the service port via DHCP (it could be the reason you have an IP 0.0.0.0), this is not a best practice; Cisco recommends that assing an IP to this interface and never let to DHCP, specially if you don´t have any dhcp server in this VLAN.
Good Luck and sorry for my english.
Best Regards.

Operational Status Unknown on Cisco WiSM

Hello,
I have a pair of WiSM 2's managing our wireless AP's but i have a couple of access points that show their operational status as unknown on one controller but are happily working away on the other at the same time. Some settings are missing eg IOS ver and Regulatory Domains when viewing the info on this controller for that particular AP almost as if it failed during its initial setup?.
How can i remove it from the database on this controller?
Thanks,
Mat

A bit of further info, i've tried to force the ap to associate with the controller where its already in an unknown state and seen this
Discovery phase statistics
- Discovery requests received.............................. 132
- Successful discovery responses sent...................... 0
- Unsuccessful discovery request processing................ 132
- Reason for last unsuccessful discovery attempt........... Discarding LWAPP Discovery Request from AP Since entry exists in CAPWAP
- Time at last successful discovery attempt................ Not applicable
- Time at last unsuccessful discovery attempt.............. Feb 08 12:20:00.935

AP Operational Status "Downloading"

I have 2 AIR-AP1232AG-A-K9, and their operational status show as "Downloading". They are not connected to the network anymore. How can I remove these two APs from the WLC (5508, Software Version 7.0.98.0) so that they no longer appear in the controller?
Thanks
Ercan

Hi Ercan,
I have seen this issue once.. not sure if you have tried to upgrade the WLC software and after that we are facing this issue.. when we are using 1231 converted APs, then there is chance of APs losing the SSC.. the SSC gets corrupted while upgrade.. i saw this issue on one of the customer scenarios.. so we converted the 1231 AP to autonomous and then reconverted the AP to LWAPP and it joined without any issues.. (WLC used in my case was 4404)
Regards
Surendra

Concurrent processing status down in OAM

Hi ,
From OAM->Applications Dashboard ->Overview
the status for concurrent processing shows down but infact it is up
I also checked from OAM->Hosts->view configuration
whereas here the status for concurrent processing is up.
thanks all in advance..
applications version: 11.5.10.2

Hi,
Please see if these documents help.
Note: 405375.1 - OAM Reports 'Internal Concurrent Manager Found Node To Be Down.' When Node is Up
Note: 419823.1 - OAM: Web Components Status: Shows Down Even When The System Works Fine
Note: 309271.1 - Web Components Status in OAM Shows All Down Even When the System Works Fine
Note: 434569.1 - OAM application dashbord shows all the web components with status down whereas they are up
Note: 287415.1 - Host Status In Application Dashboard Overview Tab Shown As Down in OAM
Regards,
Hussein

Oper status down

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