ORA-12154 Connection error from HFM to Oracle Database

Question

Hi,
I am trying to configure Hyperion HFM but can write to HFM database.
The implementation architecture:
Hyperion 11.1.2.2 (with all the requiered patches for HFM, FDM, Shared Services, Workspace and Oracle Application Development)
Server 1:
Windows Server 2008 x64
Installed products: Foundation (EPMA, CalcManager), BI, HFM web components and ADM driver
Configured products: Foundation(EPMA, CalcManager), BI.
Database Client: 11gR2 x64
Server 2:
Windows Server 2008 x64
Installed products: HFM, FDQM
Configured Products: FDQM, HFM
Database Client: 11gR2 x32, 11gR2 x64 (x32 version installed first)
Server 3:
Database: Oracle 11.2.0.2
All the products from server 1 are working fine, FDQM (server 2) is also working fine, but, when I try to do any action related with HFM database the system fails.
I have tested the connection is these scenarios:
1. SQLdeveloper: successfull!, I can create tables, views, etc. Double checking the user privileges it has all the required.
2. tnsping: successfull!
3. HFMApplicationCopy utility: Successfull using UDL file and writing the connection parameters.
4. EPM System Configurator: the configurator successfully validates the database connection information, but does not create the tables on the database. No errors in the configtool log.
5. EPM Diagnostic Tool: fails with this error message:
------------STARTING VALIDATION SCRIPTS----------
LOGGING IN HFM....
CREATING APPLICATION....
ERROR: Unable to CreateApplicationCAS
Number (dec) : -2147215936
Number (hex) : &H800415C0
Description  : <?xml version="1.0"?>
+<EStr><Ref>{DC34A1FD-EE02-4BA6-86C6-6AEB8EF5E5A3}</Ref><AppName/><User/><DBUpdate>1</DBUpdate><ESec><Num>-2147467259</Num><Type>1</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>HfmADOConnection.cpp</File><Line>511</Line><Ver>11.1.2.2.300.3774</Ver><DStr>ORA-12154: TNS:could not resolve the connect identifier specified</DStr></ESec><ESec><Num>-2147215616</Num><Type>1</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxSQLConnectionPool.cpp</File><Line>585</Line><Ver>11.1.2.2.300.3774</Ver></ESec><ESec><Num>-2147215936</Num><Type>0</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxServerImpl.cpp</File><Line>8792</Line><Ver>11.1.2.2.300.3774</Ver></ESec><ESec><Num>-2147215936</Num><Type>0</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxServer.cpp</File><Line>90</Line><Ver>11.1.2.2.300.3774</Ver></ESec><ESec><Num>-2147215936</Num><Type>1</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxClient.cpp</File><Line>1356</Line><Ver>11.1.2.2.300.3774</Ver><PSec><Param><server_name></Param></PSec></ESec><ESec><Num>-2147215936</Num><Type>1</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxClient.cpp</File><Line>936</Line><Ver>11.1.2.2.300.3774</Ver></ESec><ESec><Num>-2147215936</Num><Type>0</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxClient.cpp</File><Line>4096</Line><Ver>11.1.2.2.300.3774</Ver></ESec></EStr>+
Source       : Hyperion.HFMErrorHandler.1
ERROR: while Application created
7. HFM Classic application creation: fails with the following error:
Error*11*<user_name+>*10/19/2012 08:30:52*CHsxServer.cpp*Line 90*<?xml version="1.0"?>+
+<EStr><Ref>{DC34A1FD-EE02-4BA6-86C6-6AEB8EF5E5A3}</Ref><AppName/><User/><DBUpdate>1</DBUpdate><ESec><Num>-2147467259</Num><Type>1</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>HfmADOConnection.cpp</File><Line>511</Line><Ver>11.1.2.2.300.3774</Ver><DStr>ORA-12154: TNS:could not resolve the connect identifier specified</DStr></ESec><ESec><Num>-2147215616</Num><Type>1</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxSQLConnectionPool.cpp</File><Line>585</Line><Ver>11.1.2.2.300.3774</Ver></ESec><ESec><Num>-2147215936</Num><Type>0</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxServerImpl.cpp</File><Line>8792</Line><Ver>11.1.2.2.300.3774</Ver></ESec><ESec><Num>-2147215936</Num><Type>0</Type><DTime>10/19/2012 8:30:52 AM</DTime><Svr><server_name></Svr><File>CHsxServer.cpp</File><Line>90</Line><Ver>11.1.2.2.300.3774</Ver></ESec></EStr>+
8. EPMA Application deployment: fails with same message.
Please help me with some insights on this problem, I have tried everything but nothing works.
Regards
Edited by: Otein on 19-oct-2012 14:04

Answer 1

Hi,
I Have solved one of my problems, the one that keep HFM from connecting to the Oracle database.
I just change the TNSNAMES.ORA, like this:
Initial tnsnames.ora
PRUEBA.WORLD=
+(DESCRIPTION_LIST =+
+(DESCRIPTION =+
+(LOAD_BALANACE = ON)+
+(FAILOVER = ON)+
+(ADDRESS_LIST =+
+(ADDRESS = (PROTOCOL = TCP)(HOST = <server_name>)(PORT = <port>))+
+)+
+(CONNECT_DATA =+
+(SERVICE_NAME = <service_name>)+
+)+
+)+
+)+
Modified tnsnames.ora
PRUEBA.WORLD=
+(DESCRIPTION =+
+(LOAD_BALANACE = ON)+
+(FAILOVER = ON)+
+(ADDRESS_LIST =+
+(ADDRESS = (PROTOCOL = TCP)(HOST = <server_name>)(PORT = <port>))+
+)+
+(CONNECT_DATA =+
+(SERVICE_NAME = <service_name>)+
+)+
+)+
I Just delete the line "+(DESCRIPTION_LIST =+" and its corresponding closing parenthesis, I did this cause in the configuration utility log I saw this line:
+TNS parsing: Entry: DESCRIPTION_LIST [[Address: Protocol:(TCP) Host:(<server_name>) Port:(1521) SID:(<service_name>)]]+
So, if the applications were trying to connect to connection descriptor DESCRIPTION_LIST, the driver could not recognize DESCRIPTION_LIST as a valid one.
There is a lot going on behind the scenes when you work with Oracle Database as the repository, maybe there is some other way to address this issue, but it worked for me, hope it can help you too.