Order reason in returns

Hi all,
I am doing returns order, when i tried to enter order reason in the overview or header it is getting gryed out. It is not letting me to enter any reason.
thanks in advance
Sri

Dear Sri,
Are you using standard document type or you own document type.
If you are using your own document type please check the incompletetion procedure assignment to that order in VOV8 transaction.
Make sure that Order reason field is maintaining in the incompletion procedure.
Other wise assign standard incompletion procedure 14 - Credti memeo to the return order.
I hope this will help you,
Regards,
Murali.

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