Ordered Canceled without being informed or with any reason?
I ordered a Lenovo y40 about 11 days ago with the belief that it would be shippeed in 10-12 days. Today, when checking order status, I learnt that my order had been cancel 5 days ago, but was not given a reason why, or notified when it had happened.
This is a pretty big inconveniance for
A: I needed to receive the laptop soon, and believed that it would be getting shipped soon.
B: I've gone the last 11 days believing that my laptop problems where over with.
It makes me nervous that a company such as this would just cancel a 1k purchase like it was nothing and then not give the consumer any notification or reason. Can anyone provide any insight on why this has happened or if it has happened to them?
Thanks
Hello jesmann-
It sounds like you have been a proponent of our Geek Squad Protection (GSP) plans in the past and have found them to be worthwhile to have on your phones. I am sorry to hear that you were not informed of the change to the plan that included this service fee.
Starting with our plans in September 2013, we instituted service fees for phones that were exchanged for any issues that would not normally be covered under the manufacturer warranty. For non-smartphones, that fee would be $49.99 and for smartphones/iPhones, the fee is $149.99. Generally, we expect that our sales associates mention this detail to our customers as it can be important to them and we should be upfront with the coverage of our GSP’s. However, by signing off on the plan at the store, you are agreeing to abide by the terms of that plan as well and that you would review them to make sure you understood those terms and conditions. You can also review them at GeekSquad.com here.
It looks like you have already contacted us regarding this issue and are working with Bridget, who is attempting to see if the store management can offer any other options. Hopefully Bridget will have a response for you soon that will be to your benefit, but please know that you may be expected to pay that service fee to exchange your phone.
I apologize for any disappointment that this may cause you.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Canceled Orders: Unable to Verify Information
Since July 12, I have been having an issue with my online orders at Best Buy being canceled. A few minutes after I place an order I would receive an e-mail stating that my order was canceled, because Best Buy was unable to verify my information. This has become very frustrating and annoying not being able to order anything online at Best Buy after three weeks. So far, I have contacted customer service four times on this issue and they have yet to resolve this issue. The first time I called customer service the agent told me it was an issue with the credit card. Even though, I explained to them that I was able to use the same card everywhere else in this same time period, including a Best Buy store, without an issue. I even called the credit card company to make sure there was nothing wrong with the credit card. The credit card company could see the temporary charges from Best Buy for the canceled orders. The agent stated that they would have the back office team look at the issue. After not hearing from anyone I sent an e-mail to customer service. The agent replied back with really no information on what was going on, just that they have sent my concerns to Best Buy's local team for further investigation. Again, after not hearing from anyone I placed another call to customer service. While this agent tried everything they could, both the agent and their supervisor did not have any idea what was wrong. The agent stated that they would send my issue to the verification team. After two weeks of having orders canceled I sent another e-mail to customer service about this issue. The response back from customer service was that there doesn't appear to be a problem with the shipping address, so it's likely that Best Buy was not able to validate all the information on the order. The agent recommend trying to purchase the products from my local store and not online. I am annoyed that the agent would suggest this as both of the local stores are about an hour away from me and both local stores are smaller stores that do not carry everything. This is why I order online, so that I don't have to make this drive every time that I want to shop at Best Buy. After three frustrating weeks of trying to have this issue resolved I am hoping posting it in this form will get this issue solved for me. As I see in the form that other customers are having or had the same issue. I just cannot understand what information Best Buy cannot verify. If the credit card is being charged then the credit card information and the billing information is correct, or there would not be temporary charges on the credit card for the canceled orders. The last agent stated that there was no issue with the shipping address, the same shipping address that has been used for 10+ years on hundreds of online orders from Best Buy. So, what does that leave for Best Buy not to be able to verify? Is Best Buy trying to tell me that they no longer want this elite member to shop online at Best Buy anymore?
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Order cancelled for "unable to verify your information"
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Production Order Cancellation with "Period month/year is not open error"
Hello friends,
We have this scenario wherein we already "confirmed" Production Order booking for a specific operations which was booked for the month of Sept 2009 using TCODE: CO11 and our Financial transaction was also closed for the month of Sept 2009.
However, the said booking was incorrect and we need to cancel the said Production Order booking using CO13 and unfortunately we encountered Goods Movement Error Message - "Period 009/2009 is not open for account type M and GL 115700".
The cancellation of production order only took place on the month of Oct 2009 wherein our Sept 2009 Financial transactions were already closed.
May I ask how we can cancel the said Confirmed Production Order Booking without opening the Sept 2009 Financial Transaction and be able to process the transaction by taking effect the changes on the month of Oct 2009.
Thank you!
BongHI,
4. After all, I used OB52 and rewrited as below:
Var. 1000
A. +
From acct : blank
To acct: ZZZZZZZZZZ
From per.1: 1
Year: 2002
To period: 999
Year: 9999
From Per.2: 1
year: 2002
To period: 999
Year: 9999
AuGr: blank
It's the same with Acc: A,D,K,M,S
Check M once again and take a help of FI consultant
Regards
Kailas ugale
Edited by: kailasugale on Jan 18, 2012 3:52 PM -
Sales order cancelled and new sales order with added components
Hi all,
There is a MTO scenario.Lets say a product X was to be made .Now when the production was complete,the sales order got cancelled and a new sales order was generated for same product with 2 new components to be added,lets say A and B.
So now i have to use the finished good x and new components A and B for the new sales order.How will the costing of new product be done and how do i maintain the BOM?Dear,
You have to create the new material code for your new product as it is having two new components. For that new product say Y you need to add the X, A and B.
As you have already manufactured the X so system will not create any procurement proposal for it and you can consume the X while manufacturing the Y and it cost also get capture to the Y. This is standard Practice.
Hope clear to you.
Regards,
R.Brahmankar
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