Orders being canceled immediately?

This is the first time that I am experiencing this from BestBuy, I have tried to place an order from BestBuy and immediately, I received both order confirmation email and cancellation email stating that:
"We're sorry, but an item on your order placed on November 29, 2014 has been canceled because we were unable to verify your information."
I thought I made an mistake on the address so I carefully verify the addresses and placed another order again. Immedidately, I received the same exact cancellation email again. So I called BestBuy customer care and the representative verified my account and item availability and ensured that my info is correct and item is availabie for purchase. I was advised to use a different credit card for the purchase. I did what was instructed and that cancellation email comes again immedidately right after I click on the submit order botton. This is frustrating, it seems like I am banned from make purchase online in BestBuy. I hope someone from BestBuy can help and let me know what is the information that BestBuy is trying to verify.
Thanks,

Hello dontknowa,
I can imagine how disappointed you must have felt to learn that your order was cancelled! I'd be disheartened too if the same thing happened to me, especially if the cancellation reason provided wasn't exactly clear.
When we say we were unable to verify your information, it generally means that something on your order is not matching up as it should. This can be anything from a simple spelling error (or incorrect abbreviation) to the billing address on your BestBuy.com account not matching the billing address for the provided method of payment. This could also include trying to ship a product under a personal account to a business address. Additionally, as explained in BestBuy.com's Conditions of Use, remember that Best Buy reserves the right to reject any order you place with us:
BestBuy.com > Help Center > Conditions of Use
http://bbyurl.us/CoU
That said, I'd encourage you to double-check your account details when you can, as well as verify that you've provided a valid U.S. residential shipping address. It's also my understanding that a member of our support team is looking further into this situation on your behalf, so please make sure to keep an eye out for additional communication in the next few business days.
Thanks for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
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Re: Orders being canceled immediately?

I had the same experience on Friday Dec 26, 2014. I was using my long standing BB acount and a gift card I had received on Christmas Day. As instructed in the cancellation email, I called Best Buy.
"If you have any questions about this cancellation, please call us at 1-888-BEST BUY (1-888-237-8289). If possible, please have your order number handy."
The CSR was a complete idiot and had no idea what to do. Said she would "dispatch" a request for someone to get in touch with me. I stopped shopping long ago at BB because of horrendous customer service incidents like this. Only reason I used them this time was because of the BB gift card. Good news here is that I was able to sell the BB gift card and use the cash to buy the product from Amazon for $20 less. This may not sound like much but it was $60 at BB and $40 on amazon (which is another really good reason to not shop at BB - they are just way overpriced).
I can only hope that BB eventually goes the way of Circuit City.

Hello watsac,
I was very disheartened to read that your order experience on BestBuy.com didn't go smoothly and that you felt compelled to make your purchase through our competitor. Certainly your aggravation was not our goal and I apologize for any inconvenience to you.
Please know that I'm very grateful for the feedback that you've provided and it is my hope that you will one day give Best Buy another chance to win you over.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Production order being cancelled

I am notcing on SAPB1 that I am finding production orders being cancelled. I can't understand why this is happening. I noticed a few users who names appeared would not have access to cancelling these orders.
Thanks

Hello again Marc...maybe a bit of explanation and background since you are new to SAP B1 (I responded to your September posting in the training section a bit ago).
All historial tables in SAP B1 start with an "A". These historical tables contain some of the informatioin you see when you use the command line Tools > Change Log (for instance when you have a Sales Order being displayed or maybe some other other document/window).
So to see all of the historical tables you have available to you in SAP B1, do the following:
On the command line (top line of screen) select Tools > Queries > Query Generator. Once you have the Query Generator up, enter "A*" in the upper left hand corner (the asterik brings up all tables starting with A). Use the "Tab" key on your keyboard and a new smaller window will appear called "Choose From List", and you will see all of the historical tables (change log) information you have available for you to write queries in order to find the type of information you are looking for. If you double click on the word "Description" in the "Choose From List" window it will sort the tables in alpabetical order by name under that column. Scroll down to find "Production Orders" and...
Sorry to say, Production Orders are not there - why SAP does not have a historical table of changes to a production order is not known to me. It is even more suprising when you consider that Production Orders have a financial and reporting impact. But that is for SAP to answer why there is no Prod Ord history.
I guess in short terms, there is no way to find out who cancelled a production order.
However, if you are planning on doing other research into other documents (ie, Sales Orders, AP Invoices, etc) that have changed, you might need to have special transaction codes to really decipher the results. That is a whole other topic.
How are the new digs going?
Good Luck - Zal

Online orders being cancelled?

I called multiple times to figure out why my online orders are now constantly and immediately being cancelled! The first person said they couldn't verify my information but I'm using my BestBuy gift card for the order and placing in store pick up orders as I've done many tmes before. Can someone please help fix this problem as the phone team have no idea what their doing.

Hi thatoneguywho,
Online ordering should be a quick and easy way to purchase things you want without ever leaving your own home, so I can see how this would be aggravating. I order things online all the time, so I too would be frustrated if I found my orders were cancelled without a reason why. I’m sorry for the confusion this may have caused, especially as after calling us multiple times without receiving a concrete answer as to why.
While not common, there are a few reasons why an order may be cancelled from our end. It could be due to something small like an account detail not matching your credit card’s billing information or something larger scale like your delivery address not being recognized by the assigned carrier (UPS or USPS). To see if I could determine what happened with your orders, I pulled up your account using the email address attached to your forum profile. Unfortunately, I wasn’t able to locate the orders you’re talking about. If you wouldn’t mind, please send me a private message with your contact information and the most recent order numbers, and I’ll be glad to help. You may send me this message by logging into the forum and clicking on the button included in my signature below.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
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20 rewards certificate not refund after order being cancelled

Hi, almost same with title.
I use $40 rewards in one order, but that order was cancelled. I only got 1000 points back, $40 = 250 *40/5 = 2000 points. Could you help me check if I am right and how to get another 1000 points back.
Thanks.
Henry

Hello zuohengcowboy,
Welcome to the Best Buy forum!
It can generally take 3 to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation, and we would need to allow a full 6 business days before looking at other potential solutions. I looked over your My Best Buy™ account using the email address you registered with the forum and found that certificates were recently applied to several BestBuy.com orders that ended up being cancelled.
With that being said, I am going to need some additional information from you so that I can narrow down your list of BestBuy.com orders to ensure that your My Best Buy™ account is up-to-date. To gather the information I need, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little envelope icon located at the top of the page. I look forward to further speaking with you.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us and for being a member of the My Best Buy™ program.
Derek|Social Media Specialist | Best Buy® Corporate
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Orders being cancelled

Hello,
My last couple orders (same item, different payment methods) were cancelled because Best Buy was not able to verify my information, according to the e-mail I received immediately after placing them.
My information has remained the same and I've never faced this issue before.
Please help. I'm interested in a limited edtition game which may sold out quickly.
Thank you.

Hi there Eek85,
It would be incredibly aggravating to have your orders suddenly cancel after years of success! Sadly, with the information you shared, it seems CrystalWoW would be spot on with this one. If we recently identified the shipping address you've been using as a freight forwarder, your orders would be subject to cancelation. I apologize for any inconvenience or frustration that this may cause you.
Feel welcome to review our International Orders and Conditions of Use pages on BestBuy.com as well for more information.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Re: Orders being canceled right away?

I'm having the exact same issue! I tried different credit cards that have worked on BestBuy.com numerous times... and they're still getting canceled almost IMMEDIATELY after I push submit. Something is going terribly wrong.

Hello GUSHandGO,
Having trouble placing orders on BestBuy.com just before holiday would be utterly discouraging, and I’m glad you’ve reached out to us so that we may further investigate this issue with you.
There are a myriad of reasons why an order may be cancelled almost immediately. These reasons include us being unable to verify a piece of your information, unavailable inventory, quantity limitations, etc. You may check out our Conditions of Use page on BestBuy.com for more information.
Using the email address you registered with the forum, I was able to locate your recent orders. Presently I am reaching out to the appropriate team to look into this further. Once I have more information for you I will make sure to update you via private message. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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MY ORDERS BEING CANCELLED WITHIN 10 SECONDS OF PLACING THE ORDER

HI,
I am elite plus member. I placed couple of orders yesterday, one for store pickup and one for shipping, both went through abslutely fine. I picked up the order from store and second one has been already shipped.
Well, today when I went to place another order, it just gets cancelled within 10 seconds of the order, it says we could not verify your information. I am not sure whats going on, I have checked everything on my end all looks fine.
Is there any glitch in system?
Please help.

Hello maf78600-
That’s definitely strange that you would have some orders completed but then have the next few cancelled. I’d be happy to see if I can help out.
In looking over the cancelled orders, it appears that they were cancelled because we were unable to verify your information. Generally that means that some part of your information is not matching up to what has been correct in the past. This can be anything from a misspelling in your information to your billing address on your BestBuy.com account, not matching up with the billing address on your payment card. I would recommend looking over this information to make sure that this is the same as your successful orders.
In the meantime, I will reach out to our support teams to see if I can get any more information. It may take a few days to hear back, but once I do, I’ll send you a private message with those details. You can check your private messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Thanks for connecting with us!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Orders being cancelled - Worrying trend.

Hi all.
I’ve notice on here and various other forums thatallot of people saw that BT Infinity was available to order in their area finally, purchasing today / yesterday. Most got an estimated date of 28th for installation.
My first order showed up that I needed to reschedule installation, so rang up and my date got moved to 29th. This happened again, with me ringing up and having to schedule again – but this time the date was the 30th… Happened a third time! And when I rung up they have now passed it onto a ‘Specialist team’.
Worrying thing is – this doesn’t seem isolated to me, as others having same issue.
My line no longer has BT Infinity available when using the checker – when using the BT wholesale checker based on postcode though – it does – with a download / upload speed estimate.
Waiting to hear off this specialist team to see what is going to happen.
P.S – The BT Infinity cab only got installed (As in put in the ground) by me in the last 3-4 days..

spritey wrote:
Hi all.
P.S – The BT Infinity cab only got install (As in put in the ground) by me in the last 3-4 days..
Hi spritey. I sincerely hope I am wrong, but if the cabinet has in your words "put in the ground" in the last 3-4 days, then I think you are going to need more than a Specialist team looking at it.
keep us posted.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Iphone 6 128+ orders in ny/nj being cancelled? Screenshot included

iPhone 6 128+ orders being cancelled in the ny/nj area? i woke up to this today and also i live on long island and
1. my card hasn't been charged yet
2. i have no shipping info
thing is, i got my confirmation email at 2:57am EST, earlier than almost EVERYONE, and i just used a bsic upgrade no edge or anything. I still don
't have info when all others around the country are getting 128+ shipping info an dyeing charge. Now with this email being sent to some, I'm worried.
CAN SOMEONE AT VERIZON PLEASE GIVE US SOME RELIABLE INFO?
http://forums.macrumors.com/showpost.php?p=19707582&postcount=2543

I'm so sorry about all the frustration this situation cause you over the past few months slab1. We want to make sure you have the right lines and charges on your account. We will need to review the account to go over charges, credits , and account lines. Please either send us a private message here, facebook, or twitter. Once we are able to review the account we can help make sure your charges are correct. We look forward to hearing from you soon.
Kinquana_VZW
Follow us on Twitter @vzwsupport

How do I get in contact with apple print services support Australia when my Print Order (book) keeps being cancelled (for no known reason)

How do I get in contact with apple print services support Australia when my Print Order (book) keeps being cancelled (for no known reason)

Portables that will not Power on.
Try another power outlet.
http://support.apple.com/kb/TS1365
Go step by step.
Note: Steps 5 and 6
Best.

I want to cancel my membership. I did not order it, did not ask for it and will not pay for it. It is impossible to reach you and I am done trying. I have spent over 30 minutes trying. If you do not cancel IMMEDIATELY.

I am trying to cancel my membership but find it impossible to do so. How do you contact them to do this? I did not order and do not want this service and will not pay for it. Has anyone else experience this unasked for and illegal billing? What did you do in order to cancel membership?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Re: Who can I complain to about a new order being ...

Ordered on 5/05/2015, online, via a Quidco referral. £160 cashback, £50 SB voucher promised.
Delivery of equipment date missed.
Phoned BT, told "order being processed, don't worry"
Original connection date? 15/05/2015
Requested to keep the existing landline number. Told this was okay, would be switched 24 hours after BB activation.
16/05/2015 - no connection. no hub. Called BT, still no equipment. There was a problem, because fibre was already active, with previous account holder.
15/05/2015 connection date changed to a new date of 26/05/2015.
Had to do a completely new order over the phone. New problems now because NOT ONLINE ORDER want us to pay more.....
We received the "delivery" we were waiting home for - a box that was designed to fit through the letterbox....landed on the doormat. No need to wait home....
Existing BB connection cut off on 26/05/2015
Broadband was supposed to be reconnected on 27/05/15.
An engineer called on his mobile to gain access. We had not been told one was attending/required. We were not at home either.
The job was eventually rebooked for 1/06/15. The engineer arrived at 8.25am, was there for 5 minutes, left for about 25 minutes (cup of tea i dare say) and then returned, and everything was working. Well, everything but the TV.
The same issues as the OP, paid 1 years line rental up front, via a credit card, paid £36.95 connection and delivery for the fibre/hub. No payments were taken, fortunately. TV package was ordered at the same time too. Its 04/06 now, still no TV.
Still waiting 9 days after original BB install date, no TV equipment. (It's supposed to be here tomorrow, the 5th June, fingers crossed) 1 month after order (not bad by others stories, but still 3 weeks later than original date.)
There have been additional issues. Lengthy phone calls as the order is now "a telephone order", not an "online order" - so we are troubled about losing the £160 Quidco cashback.....and the £50 SB voucher. We have been assured by two people on the phone that we will receive these amounts.....but we have also been lied to as many times too.
Received email detailing "Activation fee Infinity 1 option 1 £30, Activation fee infity 1 £30, total to pay £60
Phoned BT, told this was an error they said they would remove it from the bill
Received a bill today, DOUBLE activation charge for same product STILL ON THE BILL.
Wanted to pay 12 MONTHS line rental up front, TOLD BT REPEATEDLY. But you won't sort it out for us.
Why should I pay the first months line rental and then another 12 months up front when you get around to sorting it out, effectively tying myself into a 13 month contract? I may want to leave, after all, everything goes up in price when the 12 months discounts end......
Renumbering? 3 or 4 phone calls to BT. Still not done. 30 second phone call today says it will be done "tomorrow, but after midnight" Thats the days AFTER tomorrow then?
The whole process has been nothing but stress. It took over half an hour on the phone just two days ago, to sort out the mess with the missing TV package.
Ordered the TV package online as part of the "QUIDCO" deal. No activation fee mentioned. Order confirmation received - no activation for TV package mentioned.
Latest call to sort TV package, tells me £35.00 activation fee. The guy had no idea what we had already "ordered" - it looks as though you don't actually keep records of what people order at all??
Original TV package confirmed as "BT Sport Albertz" package. He apparently after working at BT for 20 years, had never heard of this TV package. He denied its existence. Its on my email.
I only wanted the Netflix (£6.99, two screens) and no additional TV channels. Online, the activation is currently showing £19.00 I cannot remember seeing one, and it hasn't been mentioned. Who knows if it wasn't on special offer the day I ordered? Your offers change constantly. He says he has to put £35, but ask for it to be changed to £19 because it was originally online order. We have not received confirmation of these prices yet.
So to summarise. Pathetic customer service. Failed communication. Lies. Lack of decent record keeping. Pricing changing. Overcharging.
£30 too much STILL on first bill.
£35 instead of £19 for activation of TV, not yet received or confirmed.
Lost discount because you REFUSED TO SORT OUT LINE RENTAL SAVER. (£33.98 loss)
If I pay this now, on month 2, I am forced into 13 month contract with yourselves resulting in further losses due to increased costs)
Potential loss of a)£160 Quidco referall due to fractured ordering. b)Sainsbury Voucher of £50 because offer has changed since original order date.
Amount of stress - £ priceless.
Yet to see if TV package arrives and is connected. But because TV package is now running a week behind the contract dates of the broadband, this will mean that if I cancel the BB after 12 months, I will not be able to use the TV package, as it WONT WORK. So, BT have you ensured I suffer further losses? The phone line was switched over on the 25th May, BB on the 1st June and now TV should be 5th June. If it arrives/works. So who is paying for my 13 days over contract that is being enforced by yourselves, since I will be forced to keep the phone to keep the BB (at £10.50 extra) to keep the TV working? And are you, at that time, going to try to make me pay the £13.50 for the BT sport that I don't want?
What do we do? Because I am sick to death of trying to communicate with people in India. They're lovely, but they really don't understand me when I'm rabbitting down the phone 100 miles per hour because I'm wound up at having to explain the same thing over and over. Why can't we just email you? Or is this a job for the Ombudsman. This is really poor service.

the ombudsman does not deal with individual complains although they would take a note of your pronlem
only people that can help here are the forum mods who are BT employees they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Have ordered Photoshop Elements 12 and Premiere Elements 12 (for MAC, EN version). Order went through but finally order was cancelled as Adobe Store was unable to approve. Subsequently order was cancelled. did anybody experience the same issue and how to

Have ordered Photoshop Elements 12 and Premiere Elements 12 (for MAC, EN version). Order went through but finally order was cancelled as Adobe Store was unable to approve. Subsequently order was cancelled. did anybody experience the same issue and how to proceed.

Hi there
Please check with your credit card issuer to see why payment is not being approved. When this is resolved you should be able to place a new order.
Thanks
Bev

My order was canceled with no refund

I placed two orders with a best buy gift card. However, after I placed the order online, the order was canceled. What's insane is there is no refund to my best buy gift card. My best buy gift card got charged more than $400 bucks with my order got canceled.

Hello qinfeng-
Few things are more frustrating than finding out that your order has been cancelled…except maybe not getting a refund back on the order. I’m sorry to hear about this frustration as it’s certainly not the type of experience we would want you to have with BestBuy.com.
It appears that since you posted, you have contacted us regarding this refund and are currently being assisted with it. However, if for some reason you do still need help, please send me a private message with your order number and your full name. If you have the 16 digit gift card numbers, it would help as well.
Otherwise, hopefully we’ll have this resolved for you quickly!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Orders being canceled immediately?

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