OS X Mountain lion code does NOT work - Please help

I bought my 2012 Macbook pro June 21 2012. I qualify for the free OS X Mountain lion upgrade. I got my emails, one with the PDF file, one with the password to it. I open up the red PDF file, enter my password and it does NOT work. I took my password to the Mac App store, clicked Quick Link, Redeem, placed my code in and it STILL DOES NOT work. PLEASE HELP!!! I need the new OS, plus Im supposed to get it for free! Its not fair how they sent me a bad code / improper instructions on how to redeem it.

suggestion - call apple.....since we're all users here, it's hard to give you the right suggestion/answer regarding your issue...

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