OSX 10.6.6  does not recognise Fax or CD printing on HP Photosmart C309a

I have just spent all day trying to get my new admin iMac at work to printCDs or scan using the attached HP Photosmart C309a Multifunction printer. I'm connected via USB.
The latest HP drivers from Apple have been installed, and the latest software for the printer from HP, including Photosmart studio app has also been installed. Permissions verified, printer reset etc.
The printer is communicating with the computer because we can print to paper, and utilities such as ink levels etc are clearly displayed on the iMac. The computer' finds' the printer so the physical communication is fine. When I try to scan or print to a blank CD, the computer says Cannot create a session in the scanner and (ii) your default printer cannot print directly to CD or DVD, even though this is one of the main functions of this combi printer !
Under OSX 10.5 we had no problem connecting to the printer and using all of it's functions. Now we have received a new iMac running Snow Leopard this isn't possible any more. I have been on to HP Technical support and they have talked me through a manual uninstall of the HP software and a re-install, which I have carefully carried out twice, both to no effect. Deeply frustrating !
I know that this is a software issue, but I'm damned if I know how to effect a solution to this problem.

Hi Bruce
Interesting, thanks.
I guess the obvious question is, where would I get UK drivers from ? Most of the website (hp.com) is Windows orientated. There were two upgrades for OSX listed for this printer, one C309a all-in-one and another for their photosmart studio app.
Apple have a generic HP printer upgrade specific for OSX 10.6. The advice from HP was to manually uninstall their software from the HD (they gave me a long list of things to delete). Why this was not undertaken by their enclosed 'uninstall app' beats me. Then verified and repaired permissions.
Then I was told to install the Apple upgrade. I did this and tried the scan function first, as instructed. This failed to open a scan session. However the printer scanned and printed manually OK.
I then rebooted and installed the HP upgrades and tried the scan again. Same result. The CD print function from the Photosmart Studio App produced an error "your default printer does not support direct printing to CD or DVD". If I used the Photosmart print App, I could get the CD to print but the size was wrong, even selecting CD 120mm as 'paper size'.
Clearly this is a software issue and someone would have spotted this in some sort of debugging test surely ? Anyone any suggestions ?

Similar Messages

  • Just bought an iMac and it does not recognise my existing HP printer which is wifi - how do i connect it to my imac

    just bought an iMac and it does not recognise my existing HP printer which is wifi - how do i connect it to my imac

    It should recognize it if they are both on the same Wifi network. Have you signed into the Wireless network on your iMac?
    Also, you must go into the Printer and log the printer into the wireless network. If the printer was working wirelessly before, this may have already been done.
    If that does not help, tell us the model of the HP Printer.

  • Photoshop does not recognise my epson 9800 printer

    I've been using CS6 for a long time(Years) with my Epson 9800 printer without any problems. Today between two prints it now comes up with an error message. Anybody else have this problem?

    Dear alderman,
    Yes, I had a problem too, but with a different Epson printer and while trying to print from an Adobe PDF file.  No error message, just NOTHING!  The problem started after I installed the latest Epson update.  The print jobs would just keep stacking up and not print.  After many tries I finally got everything working again by printing something from my Pages application that did not come from an Adobe PDF file…that seemed to get everything working again.  Going into the System Preferences on my Mac (10.7.5) and deleting jobs, restarting the printer, etc., did not seem to help, but printing from Pages (or another word processing application) did the trick.  You might try it.

  • Now have OSX 10.8.2. cannot update my HP Scanjet software. Have downloaded a patch from the HP site, but my MacBook will not open it as it says it does not recognise HP as an apple compatible compnay. Any advise?

    I have just plugged in my scanner (HP Scanjet G2710) however my old HP Scan software will not opne. I have found a patch on the HP site which may fic the problem (although it only sesm to go up to OSX 10.7) and having donaloaded the patch my Mac will not opne or deal with the software as it now tells me it does not recognise HP as an Apple affiliated compnay. Any help / suggestions? I don't really want to buy another scanner...

    Hi,
    By reading your notes I assume you didn't uninstalled the HP Software and installed the latest v10.6 software available online, any previous version will not work regardless the patch installation as it was not signed.
    Be sure to follow the directions listed in here:
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03428470 #A3
    The latest software can be downoad from here:
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=15179&prodSeriesId=3423844&prodNameId=3423845&swEnvOID=219&swL ang=8&mode=2&taskId=135&swItem=sj-78355-5
    Then you should reinstall the patch:
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=15179&prodSeriesId=3423844&prodNameId=3423845&swEnvOID=219&swL ang=8&mode=2&taskId=135&swItem=cs-97791-1
    Hope that helps,
    Shlomi

  • I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

    I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
    Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
    I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
    I have also tried synching it on my 24" iMac (running OSX Snow Leopard). But again, when I try restoring the phone through itunes, it says the file is corrupted. It sggests unplugging the device, and then plugging it in again. I have done this numerous times with no success.
    I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
    Please can anybody help.
    Cheers,
    Dan_nz.

    There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

  • My 2010 imac does not recognise my time machine since I had the Seagate replacement hard drive. Any thought from anyone? The External hard drive is a 1 TB seagate

    My iMac (2010 intel model) does not recognise or communicate with my external seagate drive as a time machine for back ups since I had the 1TB Seagate replacement hard drive as part of the replacement prgram with OSX LION 10.5.8 installed.
    Is this because I need to update the time machine drive itself?

    This excellent Support article may help you solve that TM problem:
           http://pondini.org/TM/Troubleshooting.html

  • Help my computer does not recognise my hard drive

    Hi All,
    Yesterday I turned my computer on to find that it would not start up. I tried following advice etc about starting up in safe mode etc but no help what I have found is that he computer does not recognise the hard drive anymore so when I out the osx install disk in and run system profiler and disk utility it does not show a hard drive. I have not done anything for this to happen. Can anyone help me with this.
    Thanks.
    Paul

    Instead of using older OS X CD/DVD install to a new drive.
    Where is your backup and clone?
    Buy some drives! that is a must.
    Pick up a FW case, you will need it to put the old drive in, and later, so you have an external and off line drive for backups and maintenance.
    A copy of TechTool Pro 4/5 and Disk Warrior (DW first).
    SuperDuper to clone your drives.
    Demo of Prosoft Data Rescue 3 to scan the drive once you have a system and you put the 'dead' drive in FW case.
    Then do backups and preventative maintenance on a very regular basis and have at least two backup sets.
    If you have been doing that, and know and have read those instructions in the past....

  • IPod Nano: Error Message "The USB device has malfunctioned and Windows does not recognise it"

    Hi everyone, I just received 2 brand new iPod Nanos for my kids for Christmas, thought I'd be smart and sync them both now before wrapping them so I don't have to be messing around with them on the day. One synced without a problem, then using the same cable, same computer, same USB port, the 2nd one came up with "The USB device has malfunctioned and Windows does not recognise it" I've tried restarting my computer, unplugging and reinserting the USB. Is there anthing else I can try before returning it? Thanking you for any help.

    I have solved my problem, I ended up ringing Apple and got an awesome lady who told me to reset it by pressing the sleep button and menu button together for about 10 seconds and once it actually turned on for the first time the computer then recognised it, so it's all good, :-) Thank you lovely lady!

  • I changed from i iphone 5 back to a iphone 4.. now my itunes does not recognise that i have a iphone 4! how do i convert my last back up (on iphone 5) to my new iphone 4?

    i changed from i iphone 5 back to a iphone 4.. now my itunes does not recognise that i have a iphone 4! how do i convert my last back up (on iphone 5) to my new iphone 4?

    In your case you can only restore from a backup that has been created with the same iOS version. An iPhone 4 can only run 7.1.2, and, unless your iPhone 5 did not run the same version, you can't use a newer iOS backup of the 5 on the iPhone 4

  • HT1414 I was in the middle of updating my iphone 4s to iOS7, then it crashed, I am able to get the apple simple when trying to restart, then it shows the cord and itunes logo and then switches off again.  Itunes on computer does not recognise the phone

    I was in the middle of updated iOS7 onto my 4s then it crashed, tried to restore and backup and it wont power off restart it just shows a black screen.
    Tried the tips
    Does not recognise my phone as I updated Itunes to see if this would work and I have lost all my back ups and every thing,
    when i try the power on butter and the home button I get the apple icon, then it shows power cord and itunes logo and then returns to a black screen, I can hear it beeping like when you put it on the charge each time this happens on my PC.
    please can anyone else help me???

    Unable to Update or Restore..?
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Take your time... Pay particular attention to Steps 3 and 4
    Note:
    Some users have reported as many as 8 or 9 attempts were necessary before success.

  • My Apple TV does not recognise My iTunes password. It works on all other devices but not Apple TV? Any ideas why or how to fix?

    Any ideas why my Apple TV does not recognise my iTunes password, when all other devices, including these communities are good with it?

    Hi Mick2291,
    Thanks for visiting Apple Support Communities.
    I'd suggest restarting, and then restoring, your Apple TV if the issue persists:
    Apple TV (2nd and 3rd generation): How to restart your Apple TV
    http://support.apple.com/kb/HT3180
    Apple TV (2nd and 3rd generation): Restoring your Apple TV
    http://support.apple.com/kb/HT4367
    Best Regards,
    Jeremy

  • Please help. ive bought a second hand ipod nano, when i connect it to my  pc it recognises it as a sigma mass usb device, yet its a 8gb ipod nano,and i tunes does not recognise it, im running on windows vista basic yet my own 80g classic ipod runs perfect

    please help. ive bought a second hand ipod nano, when i connect it to my pc, it does not recognise it in itunes,yet it comes up as a sigma mass usb device. its an ipod nano 8gb?. im running on windows vista,my own ipod classic runs fine.

    there is a good chance that this can be related to bad contact in USB lead.. e.g not enough power from IPOD to PC so that pc cannot recognise it. Where I work I get alot of USB devices on pc's that are not recognised and most of the time it is the connection to the device that is not good enough because the flat end of the USB adapter has been gradually bent over time just slightly and now contact is not good. It can also be todo with drivers or If you are using it through a USB hub.
    so if it is not working through USB hub try direct. also try in back of PC as these Ports or direct access to main board to pc and would be less trouble some if there was a voltage loss from mainboard in pc to front of unit.

  • Itunes does not recognise ipod touch

    i've reinstalled the latest version of itunes plus ios 6 and followed the troubleshooting sections for Windows 7 PC but itunes does not recognise the ipod touch.  the USB cable is ok (charges the ipod anyway) but when I run diagnostics it does not see an ipod.

    iOS: Device not recognized in iTunes for Windows
    Try another computer to help determine if you have an iPod or computer problem.

  • Windows does not recognise my phone

    I get this message when I connect my phone to all computerr,
    the last USB device connected has malfuntioned and windows does not recognise it??

    Hello,
    Check out these steps from Apple: http://support.apple.com/kb/TS1538
    This should help!
    Regards,
    Jake

  • Error code 43 with message 'one of the USB device attached to this computer has malfunctioned, and Windows does not recognise it'.

    i have suddenly got this message 'one of the USB device attached to this computer has malfunctioned, and Windows does not recognise it'. it says error code 43. the usb drives (2 in no.) have stopped working as in they dont recognise the external hard drive
    or pen drive.  I have a HP pavilion dv4 series notebook.  the usb drives were working fine - however suddenly yesterday this strange message cropped up. life has taken a drastic turn! please help.
    in device status is says:  Windows has stopped this device because it has reported problems. (Code 43)
    location: Port_#0002.Hub_#0005
    driver provider:  microsoft
    date of driver: 21-06-2006
    driver version: 6.1.7600.16385
    HELP!!!!!!!!!!!

    Hi ameet2005,
    Please check if the following suggestions help:
    First, please disconnect all USB devices and then perform the following steps:
    1. Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue”
    if necessary.
    2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
    3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
    Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
    If the issue persists, please check if it can be resolved by running
    System File Checker.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Maybe you are looking for

  • Is Windows 7 64-bit Compatible with This iMac late 2013 ?

    Is Windows 7 64-bit compatible with this computer? Hardware and software: • Late 2013 iMac 27", 3.5 GHz I7, 32 GB memory, 1 TB hard drive Flash * 4GB Graphic Card • Mac OS 10.9.1 • USB thumb drive 2.0 16GB • Boot Camp Assistant 5.1.0 • Windows 7 64-b

  • CRM 2013 Client for outlook cannot connect to CRM 2013 instance

    Hoping this is the right forum couldnt see any specifically related to CRM Ok we have recently setup an On-premise installation of Dynamics CRM 2013 and running the client on Outlook 2013 with Exchange 2010. The CRM installation has had update rollup

  • Error importing with javac

    I am trying to compile code which was last compiled under JDK 1.2 (!). The code consistst of 2 packages - one is dependent upon the other. The low-level package (aka Utils) builds without error. However, the other lib generates an error when it reach

  • IPad syncing photo albums help

    I have an ipad with about 2300 photos on it. I plugged it in to my computer (windows 8) and copied the photo folders to my computer but it only ended up being about 1300 pictures. It turns out those were only the photos from my "camera roll" album. h

  • SPM(Spend Performance Management) on HANA

    Hi Experts, I need to implement the solution wherein we need the SPM tool to run directly on HANA. Please let me know if any documents available on the same. or if anyone has delivery such a solution. Thanks. Rohan