OSX: Adobe Creative Cloud unable to update (stall at 50%)

Hey experts,
ever since signing up for Creative Cloud I have been unable to update any application as my regular user on OSX. After exchanging 23 emails with the Adobe support in 2013 I finally gave up and created a workaround in the hope that the Adobe developers would finally look into the issue and fix the bug. With the last update of Creative Cloud my workaround stopped working so I took time to do a complete reinstallation of Creative Cloud to see if the bug was finally fixed. It was not.
The bug:
-Installation of Creative Cloud and Photoshop, Lightroom etc. through the Creative Cloud app works.
-Any try to update a CC applicaton (e. g. Photoshop CC 2014 results in the state "waiting" at 50%):
-Trying to update through the menu of Adobe Photoshop CC 2014 "Aktualisierungen"
resulted in the following error message:
Translation: "Update failed. Unable to apply updates. Adobe Application manager is already running. Close all instances of Adobe Application Manager before applying updates. etc."
What I tried to resolve the problem:
What did not work:
-Complete reinstallation of Creative Cloud:
     -Uninstall of all Adobe applications
     -Ran the Adobe CC Cleaner tool
     -Eliminated every single *[Aa]dobe*-folder on my disk including my profile.
     -Reboot
     -Re-installation using a fresh CC download.
-The common 1st-level-support acts of desperation:
     -Rebooting
     -Checking the file system
     -Fixing permissions
-The bug even survived 2 OSX system upgrades
-Even tried to track down the bug myself which I gave up after having discovered the endless chain of Creative Cloud and AAM-Processes executing each other...
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

Sheena Kaul schrieb:
Hi Patrick,
Can you try to run the Adobe Creative Cloud on root user account?
Enabling and using the "root" user in OS X - Apple Support
Regards,
Sheena
Hessijames schrieb:
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

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Error 50 https://forums.adobe.com/thread/1432237 may help
or
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Sheena Kaul schrieb:
Hi Patrick,
Can you try to run the Adobe Creative Cloud on root user account?
Enabling and using the "root" user in OS X - Apple Support
Regards,
Sheena
Hessijames schrieb:
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

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Hey everyone,
I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.
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Is there any way I can fix this? I've been searching and searching and unable to find an answer.
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@sanchaithw,
As Vikas mentioned "if you are in an enterprise environment and could you please check with your Admin if he has disabled/suppressed updates from Adobe and hosting in on a local server"
Please let us know if this works, if not please check your private messages so that we can setup a connect session to resolve this.
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I was updating my Indesign CS6 DPS Tool via Creative Cloud Desktop last month. However due to some internet connection error it failed. Tried to update it again later but there is no updates anymore. Logout from CC Desktop Application and log back in, all my applications are gone. It is no longer listed in CC Desktop. I have mainly CS6 and one CC application on my mac.
I have tried the following and it all did not work.
1. Change Language Perf from North American to International
2. Delete opm.db file from OOBE folder
3. Uninstall and Reinstall CC Desktop
4. Run Adobe Creative Cloud Cleanup tool
Now i am trying to reinstall but all the programs return an error. Uninstallation Failed. Your uninstallation encounted errors. Only program I manage to uninstall is CreativeCloud Desktop but it also states there are a few errors. Is there any log file I can refer to? I have also notice in the cleanup tool there is no CS6 or CC programs listed. The programs are working fine but it just do not appear as installed in creative cloud and the clean up tool.
I was using mac os 10.8.5 but yesterday I had to send my notebook for repair and the harddisk was replace due to bad sectors and the os is upgraded to 10.9.2. I used migraion utility to restore my files.

THe product I have installed is CS6 Design and Web. So I have Illustrator, Indesign, Fireworks, Dreamweaver, Flash, Photoshop, Acrobat Pro installed. I also have several trials like After Effects CC, Audition CS6, Edge Animate, Premiere Pro installed.
Currently all adobe installations are working fine no problems and issues. In the individual program I can also check for updates. Check the update preferences in application manager and all my installations are listed too. Below is a list of stuff that is broken.
1. Creative Cloud Desktop do not list any applications installed. It thinks I have no program installed. Tried all the possible fixes listed on the internet such as chnaging language, delete OPM.db file, reinstall and nothing works.
2. Downloading any new software or existing software fail at 42%. Which is when the download completes and the software begins to install.
3. Using any uninstaller included with the programs listed above results in a adobe application manager error. (Uninstallation Failed) So far I could only uninstall creative cloud desktop, flash player, adobe air.
4. Using creative cloud cleaner tool also do not list any cs 6 or cc installation. only creative cloud desktop.
5. I have tried reinstalling over using a dvd and also using prodesigntools website direct download links to reinstall it will result in a adobe application manager installation fail error
So currently I have all my adobe programs working great, there is no way to uninstall unless I manually delete the files which I feel is too drastic action to take since everything is working fine. If I uninstall it manaually and I can't reinstall it back due to errors I won't have any adobe software for work.
This problems started after a fail update and after logging out of the creative cloud desktop.
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Adobe Creative Cloud: Unable to sync files. "Due to server errors".

I believe the subject of this question is self-explanatory.
I have a bit less than 50 gb of data in my Creative Cloud Drive and I'm consistently getting this error message.
Already tried to "pause" and "resume" sync a few times. Already restarted the computer.
I'm running Mac OS X - Mavericks (10.9.2) in a Macbook Pro Retina in case that matters.
Thank you very much for your help,
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I don't use the Cloud for data, but these links may help
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

RemoteUpdateManager for Adobe Creative Cloud on Mac OSX

I am trying to get RemoteUpdateManager working on a Macintosh OSX machine with Adobe Creative cloud, so we can remotely update Adobe CC for a user, as his account does not allow him to run updates.
When I run RemotUpdateManager from terminal (or by double clicking on it), it gives me a popup screen saying:
Last login: Fri Oct 4 09:44:00 on ttys001
ILH04:~ kevincommerford$ /Applications/Utilities/Remote\ Update\ Manager/RemoteUpdateManager ; exit;
Starting the RemoteUpdateManager...
RemoteUpdateManager exiting with Return Code (1)
logout
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Have you tried to run as ROOT (user)?
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Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.
Here was my situation:
After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.
In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.
I then attempted to sync.
Here is an excerpt from my CoreSync log, so that you can see the errors being generated:
20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK
20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====
20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile
20141105-115144.416: Start UL: /Instructions.txt (New)
20141105-115144.436: Starting a batch of 1
20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.438: Start UL: /<folder> (Del)
20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'
- ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database
20141105-115144.459: Ending a batch of 1
20141105-115144.459: Finish UL: /<folder> (Del): No error
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Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app
This did not work.
Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".
Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.
To summarize, this fixed the issue:
Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
Kill "Adobe Creative Cloud" and "CoreSync" Processes
Restart "Adobe Creative Cloud"
Here is the process as terminal commands:
mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld
killall Creative\ Cloud
killall CoreSync
open -a Creative\ Cloud
Good Luck,
Michael

Hi, Thanks for the reply. Everything worked fine until I updated to CC14. after that, I receive conflicted file messages. So, I archived all my files that were in cloud. I opened each file on my Mac and re-saved them using SaveAs so I was sure the file was in the CC14 format. I uploaded each file to the cloud as they would not synch. Now when I work on a file I get double the files showing the original file (with the old upload date) and the conflicted file on my Mac. I have no idea now which file I am actually using is the original file or the conflicted file. Still today, nothing synchs - I get the "Some Files failed to Sync" message - click Learn More and the message tells me that the cloud is working perfectly... but it's not... my files aren't synching... I have worked on two files today and neither have synched. It's the weirdest thing...

Adobe Creative Cloud app can't update any application

Hello
I have a problem wit update all the installed programs by Adobe Creative Cloud app. After installing all the programs, the have always status up to date (green icon), but that is not true. For another computer that have higher version. Adobe Creative Cloud app it's up to date for Version 1.6.0.393 released on 05/27/2014. All the file and font is sync'd but application not. I have OSX 10.8.5.
Best
Krzysztof

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
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From a "STRANGE SITUATION" issue discussed in: RANT: cloud re-install ("strange situation")
I hoped that the Adobe Creative Cloud Console displayed an update with a fix for a problem I had.
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I'll "re-install" all my CC2014 apps when I go home tonight.
Unluckily this means a lot of unnecessary bandwidth usage since all my CC2014 apps are still working.

You are now chatting with 'Fazal'
Fazal: Hello! Welcome to Adobe Customer Service.
Fazal: Hi Jaco.
jaco: hi
Fazal: Could you please elaborate the issue?
jaco: accc (adobe creative cloud console) wanted to update today - once it updated most of my CC2014 apps showed an INSTALL button instead of an UPDATE button next to them
jaco: which means I won't be able to update until I press the INSTALL button - which re-downloads and re-installs all those apps
Fazal: Just to confirm may I know if you are unable to locate the Update button next to the applications ?
jaco: I should have downloaded my Installs and installed manually as I did with CC2013/CC01 - because now I have to download 8GB+ of data
jaco: what do you mean not locate - it is not a messy room
Fazal: Since you have reach the Customer Support, I request you to please contact technical support to fix this issue.
jaco: the button said INSTALL when CC2014 became available and after I installed the softw. it showed UPDATE if an update was available or up to date with a green arrow
Fazal: In this case I request you to please contact our technical team to resolve the issue.
jaco: now they all say INSTALL again - although they work and are installed
jaco: well this was a waste of time
Fazal: I am sorry Jaco, I request you to please contact us via Phone support.
Fazal: I will provide the phone number to contact our technical team.
jaco: Thanks
Fazal: You're welcome.
Fazal: Here is the Phone support number in Australia : XXXXXXXXX
jaco: thanks Fazal
Fazal: You're welcome.
Fazal: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

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Sadly, there is no help in that link. I can send the log (unzipped or zipped) if you'd like to look. This occured on a brand new machine. But here's the summary at the end. No fatal errors, And no explanation. Attempting to install the update without the product supposedly causes this error. Guess what? The product was installed.
========
-------------------------------------- Summary --------------------------------------
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | - 0 fatal error(s), 3 error(s)
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | Win OS version: 6.1.1.0 64 bit Type: 1
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 |
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 |
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | Please search the above error string(s) to find when the error occurred.
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | These errors resulted in installer Exit Code mentioned below.
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | -------------------------------------------------------------------------------------
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 |
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | Exit Code: 7 - Unable to complete Silent workflow.
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | Please see specific errors for troubleshooting. For example, ERROR: DF045 ...
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | END - Installer Session
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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I recieved 2 Adobe Creative Cloud Enterprise licenses to fulfill my insurance on Adobe Premiere. I see how to use the packager to deploy applications to end users, but the update option in the help menu is greyed out. Does anyone know the best way to update CC enterprise apps?
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Packager Links https://forums.adobe.com/thread/1586021
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Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.
The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
Dave

Hi
I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html
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I have asked him to post a bug report about Adobe Illustrator CC 2014.1
Dave

Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it

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Nickpl the forums are fairly active right now. You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait. We are updating these areas with any new issues or solutions which are being discovered.

OSX: Adobe Creative Cloud unable to update (stall at 50%)

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