Our records indicate that your phone has been replaced??
I am trying to get some support for my iphone 3g, and when I entered the serial number I got this message:
Our records indicate that this product has been replaced. Please provide your product's replacement serial number to find its support and warranty coverage information. For more information, please contact us.
I bought this phone brand new from an AT&T store and it has never been replaced. Any ideas why I would get this message?
Call Apple and ask.
Similar Messages
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Hi,
i have purchased iphone 4s 16GB in india yesterday and when i m checking warranty status of my phone from https://selfsolve.apple.com/agreementWarrantyDynamic.do
i got responce
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Please helphi
if it is from gray market is there any harm on that please let me know
my phone is working fine and even when i connected to itunes it got registered with my id, -
I have a horrible time with my new Iphone-4, No SIM card found issues and while i tried to contact customer care with device serial number getting a messgae of "Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us."
What step should i take next.Where did you get the phone?
That phone was replaced by Apple or an AASP and was not returned to Apple as it should have been, or it was stolen from Apple or somewhere in the supply chain.
You can not get support from Apple for that phone.
Return it to wherever you got it and get your money back. -
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information.
hi
if it is from gray market is there any harm on that please let me know
my phone is working fine and even when i connected to itunes it got registered with my id, -
I bought my iphone 4s in usa apple store
ihave trouble with my iphone wifi that is gray and cannot connect any wifi network.
i want to support for this issue.
but when i write my serial number to support center i see warning like that. What is the problem ?
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.Nobody here would know. Contact Apple and ask them
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Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please ( this is the trouble they tell us )
can't buy anything application on appstore, i bought this iphone from my friend , and this iphone actived ( 2012-11-05)
IMEI: ****
<Edited By Host>Instead of posting your IMEI in a public forum, contact iTunes Customer Support.
FYI, they do not want/need your IMEI number. -
Our records indicate that this product has been replaced ?!
I bought my iPhone 4 couple of month ago and after selling my mac to get a new MacBook I wanted to sync it with my itunes... issue, itunes seams to be showing that no APP will be present on my phone once I sync it. So I wanted to check the support page... What a surprised, when I enter my serial number I got this message:
"Our records indicate that this product has been replaced. Please provide your product's replacement serial number to find its support and warranty coverage information. For more information, please contact us. "
What the H !? I bought the phone, brand new at an apple store probably 3 month ago or so.
Any Idea ? How and who should I contact ?First, in regards to iTunes content an iPhone can be synced with an iTunes library on a single computer only, and photos can be transferred from a single computer only. When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from the iPhone first. An exception is if you transfer your iTunes library from the old computer to the new or different computer following the instructions included with this link.
http://support.apple.com/kb/HT1751
All iTunes content on your iPhone - all music, movies, tv shows, and 3rd party apps should be in your iTunes library on your computer. Did you transfer your iTunes library from your old Mac to your new Mac and if so, how was this done?
If the 3rd party apps on your iPhone are not in your iTunes library on your computer which means you didn't have Sync Apps selected under the Apps tab for your iPhone sync preferences with iTunes on your old Mac, first you need to authorize your new Mac with your iTunes account with iTunes if you haven't already done so. With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone. This will transfer all iTunes content from your iPhone that was purchased/downloaded from the iTunes store that is not currently available in your iTunes library on your new Mac. After confirming all apps on your iPhone are in your iTunes library on your new Mac, select Sync Apps under the Apps tab and make sure all apps currently installed on your iPhone are selected below.
Regarding the other, you can call AppleCare. -
bought this phone on ebay. buyer said iy was a replacemnet he got but when i put in the serial number it says that this phone is the one apple took???? makes no sence. i think somehow the serial numbers got stwtich
Serial numbers can't be switched.
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Does find my phone have a history that shows where your phone has been like in the last 24-72 hours?
All you may infer is the device hasn't been turned on where it can connect to Wi-Fi.
The phone may be jailbroken if there is no lock passcode to prevent access. However, the phone can be completely erased and restored as new. In this case you will have no ability to locate it or prevent it from being jailbroken.
What To Do If Your iDevice Is Lost Or Stolen
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices) -
Will the icloud keep a record that the phone has been tracked or a record of the locations tracked by the app "find my iPhone"
Not unless you placed a lost device in Lost Mode and it is detected as being online. If so, it will show its current and previous locations on a map as shown at the bottom of this article: http://help.apple.com/icloud/#mmfc0f0165.
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I need help. I have tried it with the cord that came with my 6, as well as my iPad mini cord, and no matter what cord i use, it still shows "your phone has been disconnected", and no one is disconnecting the cord.
http://support.apple.com/kb/HT4137
How to restore as new.
and this for itunes message
http://support.apple.com/kb/HT1808 -
"Microsoft" calls to tell you that your PC has been hacked
I just got a call from someone claiming to be from Microsoft. He told me that my computer was infected.
He said that Microsoft knew that the PC was hacked because of the error reports I chose to send them when the pop up came up.
You probaly have seen the ones like this.
This was ineresting since I know that no personal information goes to Microsoft when you send the error reports.
Knowing that ther are a large number of scams like this, I asked for the phone number to call them back. He said that he would call me back. Then after pushing some more he gave me a bunch a random numbers.
If you look at Microsoft's Forum and the have a thread called "Phone warnings from 'Microsoft.'"
Bascially, Mircosoft didn't call me to warn me that my PC was hacked. Someone was fishing trying to get acess to my PC.
If you get a call, beware.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.Does iOS7 tell you if your phone has been fully charged?
Yes, currently I'm using iPhone 4s with iOS 7.1, following behaviour I could observed,
When batter is charging--> Top right corner in the iPhone charging symbol is filled with white color.
When batter is fully charged--> Top right corner in the iPhone charging symbol is filled with black color. -
"Please wait until your phone has been activated"
I got a refurbished phone from Asurion and it took a while to activate originally. I was able to connect to wifi, add a google account, start updating some apps. I restarted the phone and now its stuck on "Please wait until your phone has been activated" I used the sim card that was included with the phone from the larger red card. Is there any way to reset it or activate it now?
Snn5 speaks the truth, your sim will need to be activated. If you are the kind of person who prefers to do things on your own, though, there is one more option. If you've already created a myVerizon account, sign in to that, and there will be a box around the top middle that will ask you what it is that you want to do. In this box, type "activate or switch device" and it will lead you through the process.
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I lost my iPhone recently. It has since disappeared from support profile. Does this suggest that the phone has been restored and synced with another account?
See:
What to do if your Apple ID has been hacked
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.) -
Problems with Syncing iPhone 3G (4.2.1. iOS). What is appearing in the status bar is "Syncing "untiled playlist.." and its stuck at backing up. I noticed that my name has been replaced to "untitled playlist". Whats wrong
Welcome to Apple Discussions!
Maybe a long shot, but WD is not known for the quality of some of their enclosures, although I do like the drives themselves. It may be worth mounting this drive in a different enclosure, something like one of OWC's FireWire enclosures with the highly reliable Oxford chip sets. I wouldn't be inclined to trust a WD enclosure, especially if it already seemed to be acting in a flakey manner.
Here's an example of what I mean:
http://eshop.macsales.com/item/Other%20World%20Computing/MEP924FW8E2O/
I have 3 of these and I really like them.
From what I understand, if the drive spins up, it is often possible to recover data from it. To be absolutely certain to destroy the data, you just about have to take a hammer to the disk. Hopefully, there will be a way to get your data back.
Good luck!
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