Outgoing Mail Problem on iPad and iPhone

I have a Telstra iPhone and iPad. When I try to send or relay emails from work or other locations (not at home) to my work email or to other people I get the following message: Cannot Send Mail. A Copy has been placed in your Outbox. The recipient xxxxxx was rejected by the server because it does not allow relaying When I am at home and connected via wifi to my optusnet account, I can usually send emails from my iPad, but not always from my iPhone. Very frustrating!

Hi sgn,
Please ensure you have the correct settings by following our guide here:
https://support.telstra.com.au/t5/Email/ct-p/LSP_Email#item-ARTICLES-LSP_Email-399836
I'm assuming this is a Bigpond email address?If so it will be best to follow the heading: Set up Telstra email on the BigPond® platform, on your tablet or mobile
If you continue to have problems it may be due to network you're connected to at the time restricting this. You may need to use the outgoing mail server of the provider that you're connected to via Wi-Fi. If the email isn't large you can toggle on Mobile data to send if this suits.
-Matt W

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