Outlook 2007 mails are upgraded to outlook 2013 but after uninstalling Microsoft 2007,outlook 2013 are not opening.
Dear Support
Yesterday, i have upgraded the outlook mails 2007 to outlook 2013.Today i have uninstalled the Ms-Office 2007 and try to open the outlook 2013.The application is not working and showing the message of quick repair (or) go to online to fix the issue.
Let me know what is the root cause of the issue and why it has happened?
Is there any option to upgrade the mails from outlook 2007 directly to outlook 2013.
Thanks & Regards
Pradeep.R
Hi,
Both of them rely on some system files and some interrelated registry keys. So, this is a direct result of that interdependence. When you uninstall the previous version of Office from your computer, it will definitely break the existing installation, a repair
is required to fix all the corrupt registry entries.
We do not recommend to install multiple versions of Office on one computer, we suggest you to completely remove any previous version first if you do not plan to use any of the Office applications of a previous version of Office, then install it.
Thanks,
Ethan Hua CHN
TechNet Community Support
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I think it should be related to the Send/Receive Group, please create a new Send/Receive group in Outlook and check if it helps:
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As per your description above, I think it's not an Outlook specific issue as you also observed that "even control panel and other installed programs is not opening and responding"
There is no way for us to know "what type of back ground process was running at that time". I would suggest you to check in the
Event Viewer and see if there is any log recorded during that time period. That's the only way to track down the issue I think.
If you would like us to help analyze the logs, you can send the log file to this email account:
[email protected] and inform us here (the email subject should be the link of this thread).
Regards,
Ethan Hua
TechNet Community Support
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