Outlook 2010 and OWA (Hosted on Exchange Server 2010 Standard) only show 1 weeks worth of email

Checked to see if any Filters were applied, reset to default, same result.
Checked to see if there were any rules, there were none.
Checked to see if there were any "Quick Steps", there were none.
Rebuilt the user profile in Outlook, same results.
OWA shows the same thing so I am thinking it might be a setting/problem with Exchange. Outlook and OWA are in perfect sync, they just don't show email older than a week.

Hi,
Based on the description, you could only see those messages whose age was less than one week in Outlook and OWA.
First, I recommend you check if there is any retention policy applied to this user mailbox.
Besides, please use the get-mailboxstatistics command to get the number of items present in the mailbox, and then compare it with what you can see in Outlook.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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