Outlook 2010 - cannot setup SMS service

I've tried to set up a sms service in Outlook 2010 (Win8), as specified here:
http://office.microsoft.com/en-us/outlook-help/send-and-receive-text-messages-sms-HA101823438.aspx
on a laptop connected to broadband network (SIM card etc) - so using "Third-party text messaging (SMS) service" option.
However, there is no "Text Message (SMS)" item in the "New Items" tab. I can see nothing in the Options that would help to enable this.
I've tried to add to the ribbon the ""New SMS" item, but it is not active (grayed).
Best regards,
Mariusz

You need to configure a Text Messaging (SMS) account firstly
http://www.youtube.com/watch?v=AEMWOVW9kbA
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Tony Chen
TechNet Community Support

Similar Messages

Outlook 2010 cannot use Secure Password Authentication

I am the administrator of the server running Microsoft Windows 2003 Server POP3 service since 2008. It hosts my email account. Nobody but me manages the settings of the server and the client side. Until the moment I decided to install Microsoft Outlook
2010 as a client there was Secure Password Authentication working between Outlook 2003 and Windows 2003 Server. After installing of Outlook 2010, when I try to sync, the SPA authentication doesn't work. Nothing is changed on the server side.
Enabling the SPA authentication on the both sides results a communicaton problem between Microsoft Windows 2003 Server POP3 service and Microsoft Outlook 2010 client. When I disable SPA on both sides the connection works but password is sent
as plain text. Actually I started a discussion on
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-cannot-use-secure-password/66dafd66-1b00-43b5-96fb-b8a26254fc77 but I didn't receive an answer with a solution.

Snefels,
This is actually a known issue that Outlook 2010 doesn't work well with Windows Server 2003 POP services.
Here is the blog post for the issue:
http://blogs.msdn.com/b/jjameson/archive/2010/04/26/outlook-2010-does-not-work-with-windows-server-2003-pop3-service.aspx
If you read the comments below, you'll found that some readers' shared some workaround/solutions, which reportedly works for others. So you might want to have a look.
Disable SPA on the Windows 2003 POP3 server and do the same in Outlook 2010 POP setup.. using the full email address, "[email protected]" instead of just doug (if using the Secure Password Authentication).
Aravindhan Battepati

Outlook 2010 cannot save to archive folders listed. Message says that message was already moved or that user doesn't have permission.

Outlook 2010 cannot save to archive folders listed. Message says that message was already moved or that user doesn't have permission.

Hi,
Does this issue occur when you manually archive items in Outlook, do you drag them into the archive folder?
The first thing I wonder is if the .pst file has been corrupted, please run Scanpst.exe to repair the archive .pst file:
http://support.microsoft.com/kb/272227/en-us
Please logon your Webmail(owa), check if the emails are available. If the emails have been moved and Outlook Client hasn't synced yet, this issue may occur as well.
We can also create a new .pst file to archive the file, check if the issue persists.
For more information, we can refer to Archive items manually:
http://office.microsoft.com/en-in/outlook-help/archive-items-manually-HA010355564.aspx
When you browse to the archive file in step 5, type in a new .pst file name.
If my understanding is not accurate, please detail your scenario and provide the exact error message.
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 cannot provide form scripting support

I have followed two workarounds and fixes for Office 2010 in a terminal services environment. One was to copy a .dll file to the terminal server and the other was to remove a registry entry. Both workarounds fixed the problem temporarily,
but it continues to show up. When a user opens some email messages they receive a warning that "Microsoft Outlook cannot provide form scripting support. This feature is not available. For more information, contact your system administrator."A+, MCP, MCSA, MCSE, Security+

Here is what I did to enable VB scripting for Outlook 2010.
1.
Determine the GUID for Office 2010.
In the Registry, go to
HKEY_CLASSES_ROOT\Installer\Features. Search for
“OutlookVBScript”. I found it at:
HKEY_CLASSES_ROOT\Installer\Features\00004109110000000000000000F01FEC.
In the Registry, for an x86 server go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products,
or for an x64 server, go to
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\Common\InstalledPackages (the first one)
and select the key where you located “OutlookVBScript”.
On my server, it is:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\00004109110000000000000000F01FEC
When I select it, this is what I see:
DisplayName “Microsoft Office Professional Plus 2010”
InstallSource, ModifyPath and UninstallSring all show the Office 2010 GUID as
{90140000-0011-0000-0000-0000000FF1CE}
2.
Install VBScripting for Outlook.
My commands to install VBscripting for Outlook are therefore:
change user /install
msiexec /i {90140000-0011-0000-0000-0000000FF1CE} ADDLOCAL=OutlookVBScript /qb
change user /execute
Note: After installing VBscripting for Outlook, “OutlookVBScript”at
HKEY_CLASSES_ROOT\Installer\Features\00004109110000000000000000F01FEC changed its value from “OUTLOOKFiles”
(where the box glyph at the beginning appears to be a minus or dash in the Registry editor) to “OUTLOOKFiles”.

Outlook 2010: "Cannot open your default e-mail folders..."

When I open Outlook 2010 I receive the message: "Cannot open your default email folders. There is not enough memory to perform the operation.", after which the program closes. This is on a network running SBS 2003, with about 25 users, and I
am the only with this problem. System resources on the exchange server are fine, so I can only imagine a disk usage quota has been exceeded somewhere. Storage limits for my account looked fine. I've tried restarting exchange services, restarting
the server itself, restarting my desktop, etc etc, to no avail.
This specific problem just started yesterday, but I've been having memory issues for months now. Usually, the Send and Receive dialogue will tell me that there are not enough resources on the server, but mail comes and goes just fine. It's never
simply refused to let me open outlook before, like it is now.
I also tried logging in through another computer and using Outlook 2003, which actually let me open the program, but did not sync mail properly.
Also, we use cached exchange mode, so I tried creating a new ost file, but no dice.
Anyone know what the deal might be?

Hi,
I agree with Don’s guess of damaged PST file or MAPI profile. Analyzed your description(sync mail improperly on another computer and using cache mode), this problem might occur when your Outlook messaging profile includes a Microsoft Exchange account
that is configured to Use Cached Exchange Mode, and you have lots of cached public folders. Usually, this problem occurs when you exceed approximately 1,000 public folders, or a gigabyte of space is taken.
To prevent this problem, keep the number of cached public folders to fewer than 1,000. Or, reduce the number of folders until the error or errors stop occurring. If you are experiencing this problem, delete some public folder favorites by using the Outlook
client. In some cases, if you have too many favorites, you may be unable to delete the folders because the error occurs when you click the public folder favorites folder.
To delete the public folder favorites, follow these steps:
1.Download MFCMAPI from http://mfcmapi.codeplex.com.
2.Run MFCMAPI.exe.
3.On the Session menu, click Logon and Display Store Table.
4.If you are prompted for a profile, select your profile name, and then click OK.
5.In the top pane, locate the line that corresponds to your mailbox, and double-click it.
6.In the navigation pane (left-side pane), expand Root - Mailbox, and select the Shortcuts folder.
7.In the results pane (right-side pane), locate the PR_FOLDER_CHILD_COUNT properties. The value contains the number of public folder favorites.
8.In the navigation pane, right-click the Shortcuts folder, and then select Empty Items and Subfolders from Folder.
9.Keep the default options, and then click OK.
Good Luck.
Tony Chen
TechNet Community Support

Outlook 2010 - Cannot open your default e-mail folders. The requesting program is an incompatible version.

Outlook 2002 was installed on one of our Windows Server 2003 Terminal Servers. In the process of upgrading to Office 2010, the Outlook 2002 was replaced by Outlook 2010. Although the other Office 2010 programs seem to work, when we try to use
Outlook 2010 on this Terminal Server we get the following message.
Microsoft Outlook
Cannot open your default e-mail folders. The requesting program is an incompatible version. Contact your system administrator about upgrading your Microsoft Exchange Client.
Does anyone have any ideas on how to correct this?
Thanks,
Tom

Hi Tom,
Outlook 2010 is not supported in Windows Server 2003. For Microsoft Outlook 2010, the following operating systems supports only the 32-bit edition of Office 2010:
Windows XP with Service Pack 3 (SP3)
Windows Server 2003 Service Pack 2 (SP2), MSXML 6.0
Windows Server 2003 R2
For more information about system requirements for Office 2010, please refer to:
http://technet.microsoft.com/en-us/library/ee624351(v=office.14).aspx#section10
Personal suggestion, we can upgrade your Windows server 2003 to higher version for more features.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2010 - Cannot cancel a meeting as the organizer.

On Outlook 2010 I do not have a 'Cancel Meeting' option. I can delete a meeting but the only option is to notify the organizer... but I am the meeting organizer. I need to be able to cancel a meeting and notify all of the attendees. I currently do
not have (or cannot find) this option!

This happens after activesync. If you disable activesync for problematic user's mailbox, calendar didn't change meeting organizer (cancel, update meeting buttons).
I found that - after meeting organizers mobile phone (nokia) synchronization,
some values of meeting organizer was changed.
You can look and compare organizer values (before and after sync)here:
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rgould5,
There are three MAPI properties that Exchange clients can key off of for determining organizer information. Here’s a quick summary
of what they are with details on how to inspect them using the MFCMAPI tool mentioned by Ripu:
1.
For meeting requests, a Recipient table exists showing each attendee. The organizer is represented here when PR_Recipient_Flags = 3
2.
PR_ Sent_Representing_Email_Address and/or PR_Sender_Email_Address
3.
named prop0x8217 dispidapptstateflags [can also show up as MessageStatus]
if the value is 1 = olMeeting it means you’re the organizer
if the value is 3 = olMeetingRecieved it means you received the item so you can’t possibly be the organizer
In your situation, the organizer seems to be modified on the calendar item in all three users’ mailboxes at the same time. This
usually means an application that has privileges to each mailbox is the culprit. Generally, if ActiveSync or an ActiveSync device is contributing to the problem, only the mobile device user’s calendar item would be affected.
The best approach is to inspect which organizer attributes are changed on each person’s calendar item. Then, with careful repro steps, see if
you can identify the user or service account that is making the changes. Take a look at the examples below:
Here’s the details of what Recipient Table looks like [requires MFCMAPI available
http://mfcmapi.codeplex.com from a PC with Outlook]. This isn’t a user friendly tool, but it’s very helpful in identifying what’s changed.
When you first launch the tool, select the menu item
Session, Logon and Display Store Table.
Now select an Outlook profile to login with
If you see
Mailbox - <username> in the list of display names you’re doing good. Double-click this to launch the next window.
In this window, drill into the mailbox
MFCMAPI Recipient Table
-To find the appointment you’re troubleshooting, go to the calendar folder underneath IPM_SUBTREE. Sorting by Subject will usually help get to
item quickest.  Select the item, and Action Menu(?) / and Display Attachment table.   You will see a list of recipients in a new window.  There should be a "3" in the PR-RECIPIENTS_FLAGS columb for the organizer.
- A healthy recipient table - the PR_RECIPIENT_FLAGS indicates whether a recipient is the organizer, or an attendee [this column is actually all the
way to the right ]. When the PR_RECIPIENT_FLAGS = 3, that indicates the organizer. For example, if the delegate organized a meeting with the manager and E2k7 Native being the required attendees. PR_Recipient_Flag should be 3 for the Delegate.
If not, then the calender item was modified by something.
- Going back to the calender item,
PR_SENDER_EMAIL shows Distinguished Name (DN) of the sender.
- Ok. Back on the calender item, if the organizer is listed as wrong person, look to see the last person to modify the item.  Here’s
where you can find out what account last modified the calendar item.   Look at the Column "Property Names" for row PR_Last_Modifier_Name. This is the account that last modified the item and is probably the culprit.
I hope this helps!

Outlook 2010 cannot send/receive mail AND states mailbox is being optimized due to upgrade AND outlook hotmail connector needs updating.

As of 2014-March, the same thing happening on my system. This seems to have occurred, after the latest batch of 28 patches (including SP2 - KB2687455) from Microsoft Updates applied on 13-Mar-2014 and 19-Mar-2014. I have been running Outlook 2010
since it was first available.
An unhelpful error is thrown, after trying to manually perform a Send/Receive:
Not Implemented
While in Outlook 2010, clicking FILE > INFO reveals the following warnings in red:
"Upgrade in Progress. Your mailbox is currently being optimized as part of upgrade to Outlook 2010. This one time process may take over 15 minutes and performance may be affected while the optimization is in progress."
There's an "Upgrade Now" button but it fails to produce any visible result. Next to the button, another warning in red:
"You must upgrade to the latest version of Outlook Hotmail Connector to continue using this e-mail account."
Again, I do not have the Outlook Hotmail Connector installed. Nor have I recently upgraded to Outlook 2010.
I am unable to access ANY account settings, as well as poll my various mailboxes.
While reviewing the list of installed updates (Control Panel > Programs and Features > View Installed Updates), there are 28 approximate patches -
specifically, Service Pack 2 (KB2687455) - that were recently applied to Microsoft Office Professional Plus 2010.
Microsoft, what the #$%# is going on?
I've read some related posts that suggest the core issue is other than what Outlook is reporting. The posts recommend the following. However, in my case, the below steps did not correct the
issue. In fact, the new profile would not allow me to view/manage the associated accounts or data files.
(1) Remove your current Outlook Profile. No worries - this doesn't affect your mail data (.PST files):
http://office.microsoft.com/en-au/outlook-help/remove-a-profile-HP010356455.aspx
(2) Create a new Outlook Profile:
http://office.microsoft.com/en-au/outlook-help/introduction-to-profiles-HA010355553.aspx
Note: Outlook complained "An unknown error occurred, error code: 0x80040154." However, exiting the Mail config window and relaunching shows that the new profile is intact.
(3) If you previously had the Outlook Hotmail Connector installed, reinstall it. If not, then just ignore and the warning should go away after creating a new Profile.
32-bit connector: http://www.microsoft.com/download/en/details.aspx?id=24677

I was able to resolve this issue as follows. However, why it occurred is unknown at this time and
unrelated to a corrupted Outlook Profile, as mentioned on my prior post. It seems highly probable that it was caused by the recent batch of Microsoft Updates for this product which included Service Pack (SP) 2.
1) Performed a "repair" of Outlook 2010, via the Control Panel > Programs and Features.
2) Rebooted.
3) Prior to launching Outlook, returned to Control Panel > Mail and configured the location of my PST file (not in default directory).
4) Had to reestablish as off my mail accounts, settings/preferences/etc. This step was the most tedious and frustrating.

Microsoft Outlook 2010 cannot connect to exchange server

I have just got Microsoft Outlook 2010 and I cannot open it.
When I click to open it I get an error message saying that "the connection to microsoft exchange is unavailable. Microsoft must be online or connected to complete this action"
I have checked my connection www.testexchangeconnectivity.com
and everything is OK here. I can connect through owa and I use the exchange server on my ipad and my phone so I have no idea what is going on.
I have tried lots of other solutions that have been on forums but none of them have worked for me. Please can you help?
Kind Regards
Damian
PS apologies for the green text but I copied and pasted the web link and could not get rid of the green text afterwards!

Hi,
If you test on www.testexchangeconnectivity.com is ok.
Maybe it has some issue on Client setting.
So please check if client setting is correct and if you fill the DNS server on client and can resolve the Exchange URL.
Wendy Liu
TechNet Community Support

Outlook 2010 : Cannot start Microsoft Outlook. Cannot open the Outlook window.

Hi
Using Outlook 2010 with an Exchange 2003 back-end.
Already have an Outlook profile (created in Outlook 2003).
When launching Outlook 2010 I get:
"Cannot start Microsoft Outlook. Cannot open the Outlook window"
I've read several posts with this error message and a common "workaround" / "solution" was to run: “Outlook.exe /resetnavpane”
I tried that and it didnt resolve the issue.
The only way I found to resolve this was to create a new Outlook profile.
Launching with a new Outlook profile works fine.
- Is this a "known issue" ?
- Is there a way to diagnose / throubleshoot further without having to create a new profile?
Thanks
- AL

Hi,
Thank you for using Outlook IT Pro Discussions forum.
This problem can occur when file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name
of your Outlook profile. Normally, we can resolve this issue by starting Outlook with the command
Outlook.exe /resetnavpane
or
creating a new Outlook profile.
Next time, you may also try to rename the profilename.xml from the folder first to see if the issue can be resolved:
Windows XP: C:\Documents and Settings\username\Application Data\Microsoft\Outlook
Windows Vista, Windows 7: C:\Users\username\AppData\Roaming\Microsoft\Outlook
For more information, you can refer to this KB article:
Error starting Outlook: "Cannot start Microsoft Office Outlook. Cannot open the Outlook window."
http://support.microsoft.com/kb/2022778
Best Regards,
Sally Tang

Outlook 2010 cannot connect to exchange

I have outlook 2010 installed on my windows 7 laptop which connects to exchange server as domain user without issue. On another windows 7 computer, logged in with the same domain account, I tried to set up office 2010 but no matter what I have tried, it
will not connect and keeps prompting me for my domain name and password. I have re-installed office 2010 several times, recreated the user profile, deleted out any office folders I could find in appdata etc. but to no avail. I have looked in credential management
but find nothing there. Tried setting up the email profile though control panel mail but that wont work either.
WWED

Hi,
Is the new Windows 7 machine domain –joined for internal access or external access by using Outlook Anywhere?
If the account can’t be automatically set up by using autodiscover service, please try to configure the account manually by the following article:
Set up your Office 365 or other Exchange-based email in Outlook 2010 or Outlook 2013
http://office.microsoft.com/en-001/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx#_Toc332372186
Please also make aure your authentications in your Account settings > More settings are configured correctly.
Regards,
Winnie Liang
TechNet Community Support

ICloud and Outlook 2010: "Your setup couldn't be started because of an unexpected error". Any ideas?

Hi,
It looks like iCloud has a problem with Outlook 2010 - when syncing calendars. I repeatedly get the rather vague error message above when I launch the set-up, then the iCloud control panel hangs. If I wait long enough I get "The operation could not be completed".
Anyone else getting this? Seems to work find for contacts, BTW.
Codfishpie

Hi,
This was happening to me with Outlook 2007 and the iCloud Control Panel (CP). I spent days trying to get it sorted out and as usual once it worked I wasn't completely sure what exactly fixed it.
This is what I did:
1. Ensured Outlook 2007 was completely up to date with Windows Update.
2. Unchecked everything in iCloud CP.
3. Logged out of iCloud CP and when asked I removed all contacts, calendars on my PC.
4. Uninstalled iCloud CP.
5. Redownloaded and reinstalled iCloud CP.
6. Logged into iCloud via iCloud CP.
7. Checked Mail, Contacts and Calendars.
8. Didn't get the error message and now I can see all my contacts and calendar stuff from iCloud in Outlook 2007.
HTH.

Lync 2010 and Outlook 2010 cannot save conversation history

I have a user that is having issues saving their conversations to Outlook 2010. It is isolated to 1 user and follows that user no matter what machine they log into. They have the feature turned on to save their conversations to outlook and i even see the
conversation history start to queue up, but it will not get sent to outlook. The issue 2 weeks ago for them and as far as i can tell nothing was done to their account.

Hi,
Lync client save the conversation history to outlook through EWS, If the EWS is not possible it will go through MAPI. So please check the user's lync client Configuration Information, make sure the EWS deploy is OK and you can find the EWS URI.
You also can try to change the EWSFindCountLimit for this user.
New-ThrottlingPolicy –Name LyncClientPolicy –EWSFindCountLimit $null
Set-Mailbox -Identity usermailAddress –ThrottlingPolicy LyncClientPolicy
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

ICloud with outlook 2010: Cannot access email in the client

Remove the mail profile and try again.

Hello Spiceheads,
Here is the issue. An end user has iCloud and downloaded and installed the client on her workstation. Up until about a couple of weeks ago, it was working just fine. Now, in outlook 2010, it constantly prompts for a username and password. The kicker is that she is using the correct one. I had her login to the web interface with the same username and password and she logged in just fine. Tried uninstalling and reinstalling, but that didnt fix the issues. Any suggestions?
This topic first appeared in the Spiceworks Community

Outlook 2010 - Cannot view Plain Text Emails

Client running windows 7 and outlook 2010
Inbound emails in plain text show up with a blank body.
If the user logs into OWA, can see the emails fine
If i open outlook in safe mode, can see the emails fine
If i forward the email to another client, can see the email fine
If i set outlook to view all as plain text, then every email has a blank body
Have tried to disable all add ins
Have tried clean boot
Have tried office repair
Have tried removed Symantec AV from the client.
This is an isolated incident with 1 user out of nearly 1000. I believe this is something local on the computer
Also have tried deleting profile and re-adding
Also - if i set this user up on another machine and configure outlook, they can view the emails fine

Hi,
Since Office 2007, in Outlook the messages are rendered by Word not Internet Explorer. The issue seems to be more related to Word program.
Try disabling all the add-ins in Word.
Then repair Office programs.
Clear the settings by following the steps in the article below:
http://support.microsoft.com/kb/921541
Rename the NormalEmail.dotm file in the following location:
%userprofile%\AppData\Roaming\Microsoft\Templates
Best regards,
Rex Zhang
TechNet Community Support

Outlook 2010 - cannot setup SMS service

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