Outlook 2013 - Folders missing

Hello,
I've got an issue with one of our executives. It maybe simular to ::: http://social.technet.microsoft.com/Forums/en-US/8ebce46d-1645-4909-8951-d1ca954179ac/outlook-2013-folder-pane-is-empty
But the Folder Pane is not missing only certain SUB-FOLDERs.
For instance, this executive had dozens of folders, and many of those folders have sub foolders.
Some folders are fully populated even the sub folders...
Others, only have the top level folder populated, all sub folders are just not there, they do show in Webmail.
This is an Exchange mailbox.
Outlook says all folders are up to date.
Windows 7 - 64bit
This is a new machine about 3 weeks old.
I plan on removing the Updates from that other thread, but I'm looking to see if there is anything else someone might be able to suggest.
Thanks.

Hi,
Press Ctrl + 6, can you see the subfolders in the folder list pane?
Locate the ost-file for your mail profile and rename it to .old when Outlook is closed. Upon starting Outlook, the cache will be rebuilt, check if the subfolders can be seen.
As Ajo Abraham suggested, you can try the steps in
http://desigeek.com/blog/amit/2007/01/17/solved-case-of-the-invisible-folder-in-outlook-and-exchange/with the tool called MfcMapi.
Download MFCMAPI:http://mfcmapi.codeplex.com/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
Melon Chen
TechNet Community Support

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My Outlook 2013 folders aren't syncing

I'm using Outlook 2013 and I recently changed my email accounts from POP3 to IMAP. In doing so, I dragged mail folders from my old POP3 account and dropped them in the IMAP account as I wanted to retain my old emails and use the same folders. Immediately,
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Outlook 2013 changes how IMAP accounts are handled. If the folder's name is appended with (This computer only), that means this is a local folder and doesn't sync with your mailbox.
Based on your situation, please root your mailbox as the following article (perform the steps in a new creating profile would be a good choice):
http://www.msoutlook.info/question/736
After that, create a new subfolder through Web-based access or Outlook site, and then move/copy all of message items from the local folder to solve the problem.
For the local “This computer only” folders, we recommand backup them to PST.
http://www.slipstick.com/outlook/2013/imap-accounts-outlook-2013/
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Outlook 2013 Client - missing random sent items, not happen in owa.

Hello,
We are working in our company with Exchange 2007 SP3 CU13.
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I don't think that the solution is to make a new rule to re-copy these sent mails to that folder.Re-create the user outlook profile don't seem to be another good fix. It's only a new start point.
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Hi,
For Exchange Accounts in Outlook, the emails should sync between the client and the server. Since on the server the emails are there but some are lost on Outlook client, this makes me suspect there is a custom view applied on Outlook.
Start Outlook with the /cleanviews switch:
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This will restore default views. All custom views that you created will be lost.
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Hi,
According to your post, my understanding is that you can’t see the “Last modified by” information at the bottom right-hand corner of the window when you view a synced SharePoint 2010 calendar appointment in Outlook 2013.
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Hello,
I'm having an issue when importing PST files to an Exchange 2013 archive mailbox using the command "New-MailboxImportRequest
test -FilePath '\\server\e$\ArchiveExport\test.pst' -IsArchive -BadItemLimit 5 -ErrorAction Stop"
The import is running without an error and shows the status complete. The size of the archive mailbox is exactly the same like the size
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But when I check the users archive mailbox some folders are missing. It seems that this happens only to default folders like "Inbox"
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Hi PhilippMair,
Thank you for your question.
If all subfolders were merged, we could use OWA to check if the missing folders is appeared. If we could see missing folders by OWA, I suggest we recreate outlook profile and reset outlook view.
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1/20/2015 7:32:31 AM [EXCH2-CU1] Copying 18 items, 302.3 KB (309,594 bytes). Skipping 0 items, 0 B (0 bytes).
1/20/2015 7:32:32 AM [EXCH2-CU1] Merging folder '/Top of Outlook data file/Inbox/123' into '/Top of Information Store/Inbox/123'.
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1/20/2015 7:32:33 AM [EXCH2-CU1] Merging folder '/Top of Outlook data file/Inbox/456' into '/Top of Information Store/Inbox/456'.
1/20/2015 7:32:33 AM [EXCH2-CU1] Copying 1 items, 6.908 KB (7,074 bytes). Skipping 0 items, 0 B (0 bytes).
1/20/2015 7:32:33 AM [EXCH2-CU1] Merging folder '/Top of Outlook data file/Inbox/789' into '/Top of Information Store/Inbox/789'.
1/20/2015 7:32:33 AM [EXCH2-CU1] Copying 1 items, 21.31 KB (21,820 bytes). Skipping 0 items, 0 B (0 bytes).
We could check if there are any subfolder which would not be merged and copied. If your import log has any abnormal, I suggest you send log file to
[email protected] for our troubleshooting.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim

Outlook 2013 folders not showing unread email count for incoming emails

When a new email comes in, it would show up in its folder in bold, indicating it's unread email, which is good, but there is no blue number (unread email count) next to the folder. Outlook repair didn't help. No one else on the network has this problem.
How to fix it so when a new email comes in the unread email count would update itself?

Hi,
Does this issue happen to all folders (including Inbox)?
Please right click on one folder, and select Properties, and make sure the "Show number of unread items" option is selected. If it is already selected, change it to "Show total number of items", click OK. Then, change it the "Show
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I noticed recently that I cannot see anymore free/busy information for my own organization colleagues.
I'm using Outlook 2013 (latest updates) upon Exchange 2010 (SP ?).
The suggestion DO work on my account using OWA.
Other users w/Outlook 2010 have no problems.
I tried to run "outlook /cleanfreebusy" but that switch isn't supported anymore in outlook 2013.
Anyone can help ?
Thanks

Hi,
I didn't say two but three places.
Actually, my wording is a bit confusing. In terms of where you go to remove them, it is indeed "Program and features" and "see installed updates". Now within there, I had the KB listed several times (3) under different products (like "Microsoft Outlook 2013"
and "Microsoft Office Professional Plus 2013") and I had to uninstall the KB from all three entries.
Note that, as per Robert Sparnaaij (http://www.howto-outlook.com, http://www.msoutlook.info)
: "I’m aware of the issues but they are not as black and white as the article(s) suggest(s) and not that widespread either to do a general recommendation to uninstall
a security update. In case of the IMAP issues, they are actually wrong.", and "It was said to
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downloads are available but not yet the KB article nor are they currently being offered via Microsoft Update so unfortunately, the issue will drag on a bit longer. I’ve just published an article about it here:
http://www.howto-outlook.com/news/update-2013-12-ol2013.htm".
Lastly, "The KB article of the November update confirms that it fixes the Autodiscover connectivity issues with Exchange 2007:
If you are using Outlook to connect to a Microsoft Exchange Server 2007 mailbox:
You receive an error message that resembles either of the following when you try to configure Automatic Replies (Out of Office): Your automatic reply settings cannot be
displayed because the server is currently unavailable. Try again later.
You cannot retrieve Free/Busy data for calendar scheduling.
Add-ins that use the Account.SmtpAddress property no longer work.
These features rely on an underlying
Autodiscover technology. After you install this security update, Autodiscover may fail for Exchange 2007 configurations. Therefore, Outlook features that rely
on Autodiscover will also stop working. To resolve these issues, install update 2850061."
Hope this helps.

Inbox emails downloaded in Outlook 2013 but not my others folders emails they r showing empty in outlook

Inbox emails downloaded in Outlook 2013 but not my others folders emails they r showing empty in outlook

Hi,
What’s your account type using in Outlook? IMAP account or Exchange account?
Please make sure your Outlook 2013 is updated to the latest version. Then click Send/Receive > Send/Receive All Folders to manually download mailbox data files from mail server to Outlook data file. If it fails, please recreate the IMAP account in Outlook
to have a try:
http://support.microsoft.com/kb/829918
Additionally, if you are using IMAP account, we can also refer to the following article for more IMAP Syncing issue troubleshooting:
http://www.msoutlook.info/question/840
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please
make sure that you completely understand the risk before retrieving any suggestions from the above link.
Regards,
Winnie Liang
TechNet Community Support

Shared Mailbox folders missing in Outlook Cached Mode

Since I got no responses to my
original post in section, "Exchange Server 2013 - Sharing and Collaboration: Site Mailboxes and Public Folders" I'll give it a try here...
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We determined if the Outlook client is configured for "Online Mode"/non-cached the folders appear and are accessible, but if your enabled Cached exchange mode the folders disappear and are no longer accessible. I have cahnged the cache slider
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HELP PLEASE! This is very annoying and we need cached mode for the registry key to place sent mail in "SenderAndFrom" sent items. It doesn't work in online mode.
Find this post helpful? Does this post answer your question? Be sure to mark it appropriately to help others find answers to their searches.

Hi CHase,
shared mailboxes shouldnt be cached,only user mailboxes should.Reason for this is because it will download all info from shared mailbox and it can take some time.All company info will also be stored locally,so its security concern.
You mention that you turn on cached mode,is this under user mailbox or additional mailbox as shown below?
The one to left should be fine to cache all,but the one to the right only first check mark should be on.We have this configuratuon and senderandfrom registry works well.
If you access OWA,then choose to open another mailbox,then choose the "support center" mailbox,do you see all folders?
By granting full access doesnt give you send as permission,for this you will need to run this command:
Get-Mailbox "[email protected]" | Add-ADPermission -User "[email protected]" -ExtendedRights "Send As"
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

User Access to Public Folders Disappearing (Outlook 2013)

I have one particular user who is losing access to public folders in Outlook 2013. I have found that going to
File > Account Settings > Account Settings > Email [TAB] > Repair... and then following through that dialog temporarily restores public folder access after restarting Outlook. However, once Outlook is restarted
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log into the same workstation and they again had no issue.
What could be causing this? This is a particularly bothersome problem since this user happens to be the office scheduler and the calendar they schedule on is public (which, thanks to reduced functionality in Exchange 2013, is no longer accessible in OWA).
Tech specs: Exchange 2013 CU5 accessed from Outlook 2013 running on Windows 8.1 Update. Outlook did not log any events during the time when public folders were dropped, nor are there any network connectivity issues being logged.
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Hi,
Please check the connection status for Outlook.
Press the CTRL key and right-click the Outlook icon in the notification area, then select Connection Status.
Please run the command get-mailbox administrator | fl defaul* to check the default public folder mailbox for this affected user.
Do you have mail-enabled public folders? If you have mail-enabled public folders, you can check if this user can view public folders in OWA.
If possible, please re-add the public folder permissions for this user to check result.
Best regards,
Belinda Ma
TechNet Community Support

Outlook 2013 - Online Archive folders do not remember expand / collapse

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generated by the Archiving feature of Exchange server). However, once we upgraded him to Outlook 2013, this is no longer true. Now, the "Online Archive" header is fully collapsed when he open Outlook every time.
To test, I created a small folder structure with some items in my own "Online Archive" section and was able to reproduce this behavior. Outlook 2013 will remember which folders are expanded or collapsed for the folders in my Inbox but not for the
folders in my Archive. Is there a way to have Outlook 2013 remember the expand / collapse settings for the Archive?

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Changing outlook 2013 contact so they will not receive winmail.dat files - missing settings

trying to change email properties of a contact in outlook 2013 who keeps receiving winmail.dat from one of our guys , trying to get to internet format to change that setting.
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I do not even see it when I create a new contact.
what am I missing?

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 Not Synching Folders

Hi all,
I am having an issue with Outlook 2013.
It seems that for some reason it will not recognize my Username and password for Synching folders.
It works for sending and receiving messages, but when it tries to synch folders it comes back as wrong.
How can this be possible, doesn't it use the same UN/ PW for sending/ receiving as synching??
Thanks in advance.
IKE
PS: Moved to general forum

Hi,
I suggest you remove Outlook credentials from Credentials Manager in Windows, then re-type your password to check if this issue persists:
1. Exit Microsoft Office.
2. Go to Control Panel.
3. Click User Accounts.
4. Click Credential Manager. In the Generic Credentials
section, you should see one or more credentials listed. You're looking for credentials that begins
MS.Outlook.
5. For each credential that begins with MS.Outlook,
A. Click the details button (circle with a downward arrow next to the
Modified date).
B. Click Remove from vault.
6. Repeat steps 5A & 5B for each credential that begins MS.Outlook.
I hope this helps. If it doesn't, delete the account and setup the account again to check the result.
Regards,
Melon Chen
TechNet Community Support

New Outlook 2013 Installation - How to configure for default pop email and access exchange 2003 server for shared folders only

I have successfully installed and configured outlook 2013 to access my pop.integra.net email accounts. We have an 2003 exchange server we use for shared folders which I am having difficulty accessing.
My preference would be to set up my access to the exchange server and use the same data folders for email as are in use for my pop email account. In outlook 2003 this was simple, but in 2007 on up it seems this feature has been hobbled. Is there
a workaround to get both accounts to use the same database?
Next issue is if I use the Mail client wizard under Control Panel to set up access to the exchange server - everything looks fine but when launching outlook I receive the following 2 error messages:
"The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance."
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Your Microsoft Exchange administrator has blocked the version of Outlook that your are using. Contact your administrator for assistance."
Obviously the optimal solution is to upgrade the Exchange Server - assuming that is not an option - are there any workarounds?
Any assistance would be appreciated.

Downgraded to Office 2007.
So now have a new Windows 8.1 laptop with outlook 2007 installed.
From what I have been told this should allow me to connect to the Exchange2003 server
I set up the pop account - works fine
set up the exchange account through Mail.exe and am unable to launch outlook.
"Microsoft Exchange is Unavailable"
"Retry - Work Offline - Cancel"
Then
"Cannot start Microsoft Office Outlook. Cannot open the Outlook Window. The set of folders cannot be opened. The information store could not be opened."
The data file path is the same for both the pop account and the exchange account:
C:\Users\Scott\app data\local\microsoft\outlook\outlook.pst
How do I get this to work?
Help!

Outlook 2013 Issues (Emails go missing when stucked in Outbox after restarted Outlook)

Hi,
I have being using Outlook 2013 for email but i have face for two main issues as below which is quite annoy me sometime.
1. Email stucked at Outbox (even is just a normal email without attahcment). Those emails which were stucked at Outbox will goes missing if i just close the Outlook and re-open the Outlook again.
2. Outlook will hangs/ freeze (showing Not Responding) when half way I just viewing my email in Inbox or I click on Calendar.
I have tried to some of the suggestion across other forums such as:
- Disable the add-in (example: Social Outlook Connector/ Lync Meeting (which i dont have it to use) and etc.)
- Checked on the Program Features and clear all the office plugin
- Change the Aero Setting in Windows
- Disable Anti Virus (Just guessing)
- Reinstalled the Office 2013 (Outlook 2013)
- recreated the Outlook profile
However after tried, the first two issue still happened and the critical part is the email will goes missing after i reopen the Outlook.
More Info:
- When the email stuck at Outbox, the Outlook is show "Connected to Exchange"
- My company is using Exchange Server 2007 R2 (not sure got any related or not)
Anyone can get help on this?!!! Thanks a lot!!!
The reason I re-posted this issue as the previous as remarked as answered but somehow after that no more ppl reply.. i need more ppl's suggestion here!!
Thank you

Hi,
Generally for emails stuck in Outbox issue, we need to try basic steps as below:
1. Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
2. Temporarily uninstall or disable firewall and antivirus software.
3. Test in Outlook safe mode.
4. Create a new profile and re-setup your account.
As you have tried to disable Anti-virus, we also remind you to disable the firewall to test.
Please run MFCMAPI to check if there are emails or corrupted items that are stuck in Outbox, if yes, please delete them.
http://mfcmapi.codeplex.com/releases/view/101020
Here are some articles which use MFCMapi from where you can get some step by step guidance:
http://exchangeshare.wordpress.com/?s=mfcmapi
We can also perform a clean boot to determine if background programs are interfering with Outlook:
http://support.microsoft.com/kb/929135#appliesto
Regards.
Melon Chen
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
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Outlook 2013 - Folders missing

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