Outlook Anywhere not working for some users

Hi All,
I am having a strange issue today with a customer -
Outlook Anywhere has been enabled on their Exchange 2010 environment, but it doesn't work for some users.
Using the ExRCA I have been able to identify the following error on the users who are unable to connect:
"Testing the MAPI Mail Store endpoint on the Exchange server."
"Attempting to log on to the mailbox"
Mailbox logon returned ecLoginPerm 1010. You don't have the correct permissions to log in to the mailbox.
EMSMDB Status: ecLoginPerm 1010
Elapsed Time: 225 ms.
On users that are able to connect it goes through the ExRCA without any issues.
Any help would be much appreciated.
Cheers,
Jack
Testing the MAPI Mail Store endpoint on the Exchange server.
An error occurred while testing the Mail Store.
Additional Details
Elapsed Time: 333 ms.
Test Steps
Attempting to ping the MAPI Mail Store endpoint with identity: outlook.mg.com:6001.
The endpoint was pinged successfully.
Additional Details
Attempting to log on to the Mailbox.
An error occurred while logging on to the Mailbox.
Additional Details
Mailbox logon returned ecLoginPerm 1010. You don't have the correct permissions to log in to the mailbox.
EMSMDB Status: ecLoginPerm 1010
Elapsed Time: 225 ms.

Hi,
I notice that this issue only impact "some users".
I suggest double confirm whether the Outlook Anywhere configuration set correctly on Outlook client. Pic as blow:
Thanks
Mavis Huang
TechNet Community Support

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    Retransmission Interval : 1000 ms
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