Outlook Emails Disappearing

I have a user who has his email set up on his computer and his phone. The computer is a Dell Latitude e6440, with Microsoft Windows 7 and Microsoft Office 2013. Our email is run by Microsoft on
Office 365.
The issue is that he is missing emails from his inbox on his computer. They show up on his phone, and if he searches the mail server for them (Search Current Mailbox > Find More On the Server),
they show up on his computer and their location data says that they are in his inbox. But if he just opens up his inbox, they are nowhere to be found.
Also, if he deletes a message on his phone, it doesn't delete from the server or the computer, but if he deletes it from his computer, it doesn't delete from his phone.
I've tried repairing his computer email account, reinstalling Office, and resetting the account on his phone. I thought I had fixed it for a couple of days, because I set the "Offline Settings:
Mail to Keep Offline" setting to All, and the missing messages started showing up again in the inbox. But two days later, he reported that new messages were once again disappearing.

Hi,
Any updates? Have you tried Diane's suggestion to create new profile to check whether the issue persists?
If there is any further question on this issue, please feel free to let us know.
Regards,
Winnie Liang
TechNet Community Support

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This may be caused by different reasons, but the most likely reason is on the custom setting. To help you investigate what happened to your messages, we'll walk you through a step-by-step process to eliminate possible causes of your missing messages:
Step1: Check web server - Please check your web serve to see if those missing messages are out there.
Step2: Search all messages - Try to search the messages that are missing. Remember to click
All Mailboxes button before searching.
Step3: Check junk mail setting - They are probably set to delete mail rather than send it to the
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Hi everyone,
I have been scouring the net to see if anyone else has this issue and from what I'm seeing there seems to be no real concrete answer that I could find.
I just bought the iPhone 4 and what I was trying to do was sync my work email to my phone, which I was able to do successfully and it works great. The contacts, calendar, and emails sync just fine. I can also view all of my folders that I had set up in Outlook.
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Thank you diesel, I will have to find another way to tell my boss. Using the Yahoo account and iCloud method he could clear his iPhone of emails and know they would still be on his office computer. I guess he has a choice to make.
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Outlook 2013 - Emails Disappearing

Dear All,
I have a user using Outlook 2013 on a Windows 8 machine. The problem he is having is random unread emails will disappear from his inbox. The only way he finds out an email has disappeared is either someone chasing him up for an reply to an email
sent to him but he never saw because it removed itself or he happened to see it come into his inbox and disappear in front of his eyes, I have witnessed this myself.
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Hello,
Please check if owa has the issue. If so, I recommend you recreate your mailbox to check the result. (Note: Before you recrete your mailbox, please export mailbox to pst file)
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Outlook 2013 - Email Disappearing

Dear All,
I have a user using Outlook 2013 on a Windows 8 machine. The problem he is having is random unread emails will disappear from his inbox. The only way he finds out an email has disappeared is either someone chasing him up for an reply to an email
sent to him but he never saw because it removed itself or he happened to see it come into his inbox and disappear in front of his eyes, I have witnessed to this myself.
This problem doesn't affect all email, there doesn't seem to be a related pattern on why emails disappear like size or time they come in. The email doesn't get move to deleted items, and you cannot find it via search either once it disappears. We have a
separate archive server which stores received emails for all our users and this is the only way we have manage to retrieve missing emails that we know of that have done a disappearing act.
The user in question does receive email on his iphone and ipad as well. I disable email on both these devices but the issue still occurs. I have created a new outlook profile, removed other users that were giving the ability to send mail on his behalf ,
uninstalled and reinstalled Office 2013 and moved his mailbox to a different database on Exchange 2010, none of described has resolved the situation.
If anyone has experienced this same issue or could suggest something I have tried yet, I would be grateful as this is a very annoying issue myself and the user.
Thanks

Hello ETGOLF,
Did you solve the problem?
I have exactly the same!
Hello,
You NEED to ask in the Microsoft Office Community Forums.
As the Microsoft Community is on a different platform, we cannot move the question for you.
Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion':
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
My Blog: Unlock PowerShell
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How can I stop my emails disappearing from iphone/ipad once I open them on laptop? This is only happening on my 'other' email address which is through Crazydomains?

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If you forgot your Apple ID password - Apple Support
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Hi guys
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You did not mention your operating system. That would be helpful so we can move this to the Yoga Tablet Forum.
Assuming that your tablet is running Windows, depending on which email client you are using (Outlook.com, Gmail, Yahoo!, or other account) look there. Your mail app is probably showing only new arrivals.
http://windows.microsoft.com/en-us/windows-8/mail-app-tutorial
ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro
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