Outlook integration problems

Description of requirements: The problem with the SAP outlook integration is that the LoadBehavior in HKLM for the add-on is set automatically to 3 when outlook is started. This makes it impossible to control whether the add-on is
loaded into outlook by specifying the LoadBehavior in HKCU. We're wondering if this is possible to
change.
Business needs: The customer need a change in this addon so that the settings are set to each user and not to the server, as it is today. This is VERY important, so it would be great if this addon could be changed.
Current Workaround: They can't see any other solution but to change the outlook integration.
Proposed solution: Please read the description of requirements.
Lena Marie Digre,
Support co-worker
SMB Business Partner
Norway

Hi Gilles,
For those PC with slowing synchronization, check if there are firewall or antivirus running that may block the process.
Thanks,
Gordon

Similar Messages

Outlook integration problem

hello,
I had configured the outlook properly , but it does not able to send the main in my configred mail id & within the outlook.
some times it is work properlly after new installation of outlook addon but when i am change the user that time it is not work and also doen't get that check box of "send mail tho the outllok"
please help me out of this.

Check the following threads:
Re: BO2069: Failed to send e-mail via Microsoft Out look"
Outlook integration problem
Do check the following SAP Note:
Note 1064323 - OI: MS Outlook does not send new mail with OI installed
Regards
Satish

Outlook integration on terminal server

Hi Experts,
I am facing Outlook Integration problems with one of our clients who uses outlook integration on their terminal server for about 10 users. They were on SAP 2007A SP00 PL47 and using outlook integration on terminal server for about 10 users without any problems.
I recently upgraded them to SAP 2007A SP01 PL7 and after that there are add-on initialization errors on the terminal server with outlook integration and payment add-on. The add-ons are installed and working OK on application server and other client machines.
On the terminal server;
1. Initialization of add-ons failed giving "Initialization Failed" error. I tried to reinstall add-on on Terminal server but same result.
2. When trying to logon to SAP within Outlook; system gives ""XYZ" is not a valid company name" error and login fails.
Any help on this will be highly appreciated.
Thanks in advance
Regards
Dave
Edited by: Devinder Sareen on Feb 23, 2010 6:34 AM

Can anyone on the forum shed any light on this subject please?

Outlook integration toolbar problem

Hi
I have outlook integration running on my system and it is working ok for all users except one.This user has the addon working on their account and it is showing connected in SAP>But unlike the other users the toolbar dosent appear in outlook.I have checked the firewall and thats its unblocked for this addon and checked the privacy settings in outlook and they are ok .So im at a bit of a loss as other users with the very same setup (windows vista with office 2007) have had no problems .
Any help is appreciated
Thanks

Hi,
You may check this thread first:
Re: MS Outlook 2007 and SBO outlook integration OK?
Thanks,
Gordon

Jabber 9.2.1 outlook integration.

Hi,
Just rolled out jabber 9.2.1 to a few users and we are noticing a few problems.
1. We are no longer able to search the outlook local address book.
On the connection status it shows connection error, address outlook, protocol MAPI, error COM0x80070002.
2. The calendar integration is not working. We have the Outlook option ticked, but nothing shows up on the calendar tab.
3. Our Helpdesk operative had a direct number and a number in a hunt group for helpdesk calls. The popup no longer works for the huntgroup calls. I have seen a few reports of this.
Im also looking at getting video working. We didnt have this setup before, but I thought I would try it. i have the MSI installed and a working webcam attached, but the desktop video connection status shows unavailable, reason unknown.
Other than that its gone well
Steve.

****Solved****
I have found that the problem with Outlook integration occured when the new client was upgraded from 9.1
If I uninstall the old client first and then delete the 'c:\documents and settings\userid\application data\Ciso' folder, the new install works OK.
Steve.

Error while installation of Outlook Integration Add On

Hi Experts,
Problem encountered upon installation of outlook add-on
The message box shows "The Procedure point ??OCBFDbDef@@QAE@....... could not be located in dynamic link library BFFramework.dll".
I'm watching this thread . I cannot open the link for the proposed solution to my problem.
[Error while installation of Outlook Integration Add On]
Please provide updated link
Regards,
Sandra
Edited by: Sandra Callanta on Sep 15, 2009 10:55 AM
Edited by: Sandra Callanta on Sep 15, 2009 10:56 AM

Hi Sandra,
You may check SAP Note Number: 953357 instead. The title for the note is: Troubleshooting Add-ons in Business One.
Thanks,
Gordon

Oracle CRM On Demand Outlook Integration - Add-in shows inactive

I have followed the steps given in the Oracle CRM On Demand->MySetup.
After installing the OEI, the dll file is registered.
In MS outlook->Tools->Trust Center->Add-ins. The Siebel Outlook Integration Add-ins is shown in the "Inactive Application Add-ins".
How can this be enabled/Active so that Oracle CRM On Demand application is integrated with Microsoft Outlook?
kindly advice.

Finally found a solution for this problem:
In MS Outlook 2007, navigate to Tools->Trust Center->Macro Security-> Select option "Warnings for all macros".
Restart MS Outlook and the Oracle CRM email Integration buttons will appear..
Hope this helps..

Attachments in Outlook Integration

Hello experts,
I have troubles enclosing attachments using Outlook Integration. A customer wants to add more attachments to a mail, for example a Purchase Order (PDF) and a logo (PNG, GIF etc.).
When a new purchase order is saved and I click the mail button, it perfectly inserts the attachment PDF. After that I go to the third tab (Attachments) and press "Search". I search for a logo (in an other folder then the one defined at attachments in the general settings) and attach it, so far still no problems. Then it is time to send the mail: It sends the mail, but it doesn't add the logo in the mail.
I tested it again and then added a second attachment from the attachments folder and then it does work. I did test this on a client and the customers server aswell.
At my own computer and from a couple of collegues it is possible to add more attachments even from different folders.
Is this problem familiar to any one? And does anybody know how to solve this issue?
Looking forward for your replies,
Kind regards,
Hendri Wessels

Hi Hendri,
Check this link
https://websmp206.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000706509&_SCENARIO=01100035870000000183&_ADDINC=011000358700001192682007E&_OBJECT=011000358700003245982006
Regards
Jambulingam.P

Outlook Integration in Windows 64bit

I am currently running my demo laptop on Windows Server 2008 64 bit. I have all my applications including Outlook running fine , however I am unable to run SBO Outlook Integration, it installs hoever the system log Message comes up with an error message Add-On 90000001 failed with exception; Event Type 65
I have tried setting the exe to be compatible with Windows XP when it isnstalls i.e. runs as 32bit, hoever from this app it does not work or it works for 10minutes and then fails.
does anyone have any advice on how to get this working again?

Easy fix.
Go into Add Remove programs and remove the addon.
Go to the addon exe and right click properties, select make compatible with Windows XP SP2.
reinstall Addon in SBO
Problem solved.

Outlook Integration Templates Issue

Hi Guys,
I wonder if you could help me with a problem I am having regarding Outlook Integration (OI) templates.
We have recently upgraded a customer from 2005 to 8.81 and this has updated OI. However now whenever a user logs in to Business One they receive a pop up box asking them to create defaul templates.
They select a language and then try to create them. This then comes up asking if they wish to overwrite the existing templates. When selecting yes it gives an error saying they cannot do this. And then goes back to the create templates screen.
This can keep going around in circles until a user clicks cancel. However this pop up box loads up everytime they log into the system.
I have had a look around the forums but I can only find help on creating templates, not on removing this pop up box.
Thanks,
Liam.

Hi Liam,
1. This had been the same issue several times, every time the client logs onto SBO this message pops up a need to define the correct path wherein the templates are located in the server and the base client path where the templates need to be created.A few times successfull, browsing to the correct path on the server and creating a base path C:\......\Templates in the client and the templates were re-created or copying the entire snapshot templates from the Server and place it on the client
system. It can be a reason the User cannot access the server templates folder of write to the path C:\...
or,
2. Using Admin login on the client machine Uninstall the MS Outlook integration server from the control panel from the client and install MS Outlook Intergration standalone setup available in you server.
Regards,
Rakesh N

Outlook Integration - Snapshot templates missing when upgrade to 8.8 PL14

hello all,
We have a problem when upgrade from B1 8.8 PL10 to PL14, the snapshot template missing. We had no problems to generate snapshots in B1 8.8 PL10.
All the snapshot templates has been installed on <Servername>\B1_SHR\AddOn\Microsoft Outlook Integration\Templates\Default
And in the -GoTo meny- and select -create default templates- could not be started.
Grateful for all help.

Hi Jorg,
I quote a solution for similar case but the solution is based on client PC :
OI: Failed to create snapshot template in client machine
Symptom
You start up Outlook integration Addon in client machine. When you want to create a snapshot template, you get an error that can not create it.
Other terms
SAP Business One, Add-on, Outlook integration, OI, snapshot template, Index, Host, U_Host, BOOSTP , failed to create
Reason and Prerequisites
The index on user defined table [@BOOSTP] is not right. It does not include column U_Host.
Solution
You can run below script to fix it,
IF EXISTS (SELECT 1 FROM CUFD
WHERE AliasID = 'Host'
and TableID = '@BOOSTP')
BEGIN
IF EXISTS (SELECT name FROM sys.indexes
WHERE name = N'@BOOSTPBOOSTPI1')
DROP INDEX [@BOOSTP].[@BOOSTPBOOSTPI1]
IF EXISTS (SELECT name FROM sys.indexes
WHERE name = N'BOOSTPI1')
DROP INDEX [@BOOSTP].[BOOSTPI1]
ALTER TABLE [@BOOSTP] ALTER Column U_Host nvarchar(200)
CREATE INDEX BOOSTPI1
ON [@BOOSTP](U_TplName, U_Language, U_CatID, U_Host)
IF NOT EXISTS (SELECT 1 FROM UKD1
WHERE tableName = N'@BOOSTP' and SubKeyId = 3)
Insert into UKD1 values('@BOOSTP',0,3,'Host')
END
ELSE
Print 'There is no U_Host column in @BOOSTP table!'
if the above solution can't solve it, log a message to SAP support.
JimM

Outlook Integration inconsistencies

Dear Members,
I have been testing the outlook integration functionality in Sap B1 2005 and Sap B1 2007 and the concept is very good because it enhances CRM for clients as well as integrated communication into the erp package.
However, I have found some inconsistencies in the solution whereby a specific functionality works inconsistently. Find below some of the queries I had and if anyone has come across them, kindly advice.
1) When an email is saved as an activity and the contacts in the email are not directly linked to a specific business partner, the dialog box only provides an option to save the email to the email addresses and not any business partner. We can therefore not choose to have the email saved as an activity of a business partner. It would also be wrong to add the email addresses as contacts of that specific business partner as they are not.
2)Emails which have signatures are not saved correctly as attachments to an activity. The u201Ccontentu201D of the email is saved in the activity of the business partner, yet in the u201Cattachmentsu201D the link to the email is not present.
3)u201CSave Email as activityu201D does not always give options to save. It will act as u201CQuick save-email as activityu201D and save the email without giving any prompt.
4)After selecting the appointments ( in outlook ) to synchronize with sap, the appointments which are not synchronized initially will keep coming up every time a synchronization is done. This results in a very long list of appointments in outlook which constantly have to be deselected and is very monotonous.
5)Once the add on is connected and a user creates an appointment in outlook, a prompt appears to synchronize it with sap. If the prompt is cancelled and at a later time a manual synchronization is done, the appointments in outlook which were not earlier synchronized do not appear in the list for appointments to be synchronized. Therefore, we have to go and manually synchronize them one at a time.
6)There is no current facility to save emails as activities for multiple business partners.
Thanks in advance
Kind regards,
Indraj.

Hi Lisa,
Please go through note 1229026.
https://service.sap.com/sap/support/notes/1229026
We ran into several issues on 2007A OI add-on and this turned out to be the problem.
On safe side, please run it on backup company DB.
Hope it helps.
Regards,
Jacqueline Jiang
SAP Business One Forums Team

Outlook integration - missing menu items in "Business Partners" module

Hello!
We have a problem with the Outlook Integration addon for SAP 2007.
When we add a new user, the addon installs correctly, but there's no "Outlook messages import" and "Import settings" items in "Business Partners" module. Another items and settings (e.g. in the Administration module) are okay.
On the existing accounts everything's alright, all the Outlook Integration menu items are available in the Business Partners module. But if we do anything with the interface, for example, change the language, those items disappear too.
Already tried to reactivate the addon, but it doesn't help.
Can somebody tell me what could be wrong?

>
jimmy michael wrote:
> Hi,
>
> What PL version of B1 2007 are you using ?
>
> probably it is a bugs. But it must be proved by upgrading the version and check the BP if they are avaialable.
>
>
> JimM
Hi!
We're using SP01 PL07 HF1. But Outlook Integration is an addon, isn't it? Or you're saying that it may be an SAPB1 bug, not the addon's?
Anyway, thanks for your reply.
We'll try upgrading the version, but if anybody else had this exact problem and has the solution - that'd be great.

Outlook Integration Contact Sync

I'm having problems with the Outlook Integration for SBO not syncing all of our contacts. I have tried deleting everyone and starting over from scratch but it gives me the error failed to link contacts. Any suggestions would be helpful. In the past I would have to run it serveral times but it would finally pick up everone.
I now get the error that internet explorer has stopped working.
Versions
SBO 2007 A (8.00.178) SP: 00 PL: 42
OI 8.00.00.42
Thanks,
Rebecca

Sorry, I've been on another project. I deleted the contacts from Outlook and started over. I know you can only sink 400 contacts through OI at a single time, but we have instances where it won't sink one at a time and we can not find a reason for it. SAP has stated the only limit is the 400 contacts per sync. Is there a field that could be causing the issue?
Thanks,
Rebecca

Outlook integration create duplicated contact

Hello All:
When I run the synchronization in outlook integration. It duplicate customer contacts after the first run. Now I am not sure if I should run it again as it may duplicated it over again. Is this a setting inside SBO or inside outlook?
Sincerely Yours

Dear,
For your issue kindly refer to note 911283 below:
Symptom
When do a synchronization in Outlook Integration, the duplicated items
will be created, even though it has been synchronized before.
Other terms
SAP Business One; Add-On; AddOn; B1; SBO; Outlook Integration; Outlook;
OI; Activity; Sync; synchronization
Reason and Prerequisites
This is program bug of SAP Business One Add-On Outlook Integration.
Solution
This problem is fixed in SAP Business One Add-On Outlook Integration
release version 6.70.2.20, also fixed in SAP Business One Add-On Outlook
Integration release version 6.80.00.15. Download and install the patch
of SAP Business One Add-On Outlook Integration from SAP Service Market
Place will fix the problem.
2005 SP00 PL15 & 2004 SP02 PL20 has fixed the issue.
Regards
Apple

Outlook integration problems

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