Outlook status of "All folders are up to date" is a lie.

Question

I am using Microsoft Outlook 2010 in Cached Exchange Mode. I often find that the Outlook status bar reports both "All folders are up to date" and "Connected to Microsoft Exchange." With these two messages in the status bar, I expect the Exchange server
to have the same content as the Outlook client. Frequently, I find that some of the last actions I performed in Outlook before shutdown had not been propagated to the server. These include operations I performed in the Inbox or updates I made to notes on Task
items. This is a severe usability issue since I cannot find a way to ensure that the work I have done on the client has actually been saved. I am therefore unsure of when I can shutdown without worrying that data will not be available to me on another
client.

Answer 1

Hi,
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, it sounds like an issue of Outlook cache file. Please try the following steps to create a new cache file:
Create a new .ost file.
1.        
Close Outlook.
2.        
Locate to:
%userprofile%\AppData\Local\Microsoft\Outlook
3.        
Right-click the .ost file, and then click
Rename. Rename the file by using a different file name extension, such as an .old file name extension instead of the .ost file name extension.
4.        
Start Outlook
If it doesn’t work, please try the OWA(Outlook Web Access).
If the issue persist, it might be related to host end. You can post a new thread in Exchange forums:
http://social.technet.microsoft.com/Forums/en/category/exchangeserver/
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Sincerely
Rex Zhang
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