Outlook web login screen not displaying correctly on Exchange 2007 service pack install

Hello everyone,
I believe our exchange server installed a service pack 3 update and after rebooting the server, we noticed that the Outlook web access login screen is not displaying correctly.  The page looks white with some black X's (I think that's where the
pictures/background images used to be).  We tried to restart the ISS service with no luck.  I would appreciate any help you guys can provide.
Thanks,
Brian Kourdou

Hi,
I have seen this issue in another similar thread, that issue was solved by re-creating the OWA virtual directory.
Please try the following steps to solve this issue.
Open EMC, navigate to Server Configuration -> Client Access, under Outlook Web App tab, double-click owa (default web site) properties.
Then check InternalURL, ExternalURL, Forms-Based Authentication settings ect
Open EMS, use Get-OwaVirtualDirectory get the list of virtual directories and identify the directory which is giving the problem.
Remove it with this command
Remove-OwaVirtualDirectory “owa (Default Web Site)”
Now create it again with the following command
New-OwaVirtualDirectory -OwaVersion “Exchange2007″ -Name “owa (Default Web Site)”
Then configure the “owa” virtual directory settings like InternalURL, ExternalURL, Forms-Based Authentications etc… & check the OWA by logging with some test users.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

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