Outstanding balance on itunes

i recently used my mastercard debit card to make an itunes account. 1 of my roommates got onto it and purchased a lot of items and put me into an outstanding balance. i will not have money until the end of the month. i contacted itunes and they said they cannot do anything until i pay the original balance 1st but with me not being able to pay it for a while i obviously have a problem. is there a way to give back the items and get my balance back without paying that original balance basically just erasing that it ever happened?

Nobody here can answer this for you, you need to contact the iTunes Store and ask them for options.

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HT3702 gift card to pay outstanding balance on itunes account

i have entered a gift card to pay for the outstanding balance on my itunes account, the voucher value is shown on the account, but the existing balance has not been taken from the voucher value. i cannot make purchases even though the value is showing on the account. heellppp

SamanthaaFlo wrote:
Can i pay my balance with a itunes gift card
You should be able to... However... if your Account has been disabled due to the below information...
SamanthaaFlo wrote:
I recently used a Visa girt card to buy music my money on the card ran out but i could still buy music. I now have a balance of $9 and Itunes is telling me that my billing address is wrong and my card is rejected
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

My itunes card won't pay my outstanding balance

I have an outstanding balance on itunes. I purchased an itunes card to pay it off, but when I redeemed the card, it just posted to my account instead of paying it off.

I would also like an answer to this question as I am having the same problem!

How do you pay the outstanding balance on your iTunes account?

I have an outstanding balance on my iTunes account somehow, and o can't download anything or update anything on my phone, it just tells me to update my card info and then tells me my security code is invalid. Which it's not. I could update my stuff on the computer but I had to uncheck the box that says "authorize this card to pay the outstanding balance on your account" I have enough money to pay the balance, but I just wanna know know
How to pay the dang thing so I can fix everything and make it so
I can download the stuff again.

Settings>iTunes and App Stores>Apple ID>View Apple ID>Sign-in>Payment Information

HT201209 can i used a itunes gift card to pay my outstanding balance

Please help me, I wanted to know if I can use a itunes gift card to pay my outstanding balance in the itunes store, or do i have to put in a new credit card, because the old one was declined.

So I can pay my outstanding balance without having to put in a new credit card, Because i really do not want to put in a new credit card, i rather just go and buy a itunes gift card insted.

ITunes Outstanding Balance!?

Okay, my grandma gave me a $30.00 Visa Gift Card for Christmas. I also got my new iPad. When I first synced iPad to iTunes I had to enter a CreditCard, So I entered the Gift Card in. That was fine, I then went to do some shopping. Bought Keynote. That was $9.99. Then Superbad HD that was $17.99. I started to download that, I had to stop the download because I had to do some other things. I then was going to download it again on my iPad but I downloaded the other Superbad NON HD that was $9.99 which I had no Clue I downloaded a different copy. It charged me an extra $10.00. HERES MY POINT. Why in the world does iTunes not say I have an outstanding balance when I get to $0.00? Not make me go negative? I have an outstanding Balance of 29.52! Especially when I have a Gift Card. Can I get refunded? I am really not putting up with this non sense.

Go here: http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Billing%20Inquiries and tell them your issue..
What was the emergency that you had to stop the download? Not a good idea to do this. And only one person to blame for ordering the wrong software the second time.
ITunes does not give you a balance warning on a Visa gift card because it is refillable so the system worked as designed. If your grandmother had given you an iTunes gift card it would have cut you off.

I cannot pay my outstanding balance as Apple will not let me.

How in the world would I pay my outstanding balance of 40 dollars If apple will not let me? I had already voiced my concerns to apple via email and the only means I could pay my outstanding balance as per their instruction is through itunes gift card. I am unable to use credit cards or debit cards as my apple id account is associated with too many cards (Yeah Right) so in effect I am compelled to purchase an itunes gift card which I did from an online store. HOWEVER, I am unable to use the said gift card as it is only for the US itunes store as I found out in my attempt and my account is set on the Philippine itunes store which renders the gift card absolutely useless; furthermore I cannot switch countries due to the RESTRICTION. I went to support AGAIN and still got the intstruction that I need to use itunes gift cards to pay the balance. This time I went to a Power Mac center and told me that they do not sell itunes gift card for the itunes Philippine store and in fact they and all other branches are not engaged in selling itunes gift cards anymore. I went to other retail stores and told me itunes gift cards are readily available for purchase but it is for the US store only and NEVER for the Philippine store. In fact, they told me that itunes gift cards for the Philippine store DOES NOT EXIST. I went back to the Power Mac center, told them this and they did confirm with the fact that there is no such thing as an itunes gift card for the Itunes Philippine store and they even suggested that I need to make a new account. ***? I emailed apple about this and up to this moment no reply. Now, how am I supposed to pay my outstanding balance? This is such a huge inconvenience in my part, I wish apple would have been more wiser in giving instructions. Now, anyone... Suggestions?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Outstanding Balance question

I thought I had more money on a giftcard than I did and ended up with a outstand balance of like 10 bucks, will they just wait to I pay this and not do anything else then let me switch cards on the account and buying songs

I think you think I meant a itunes giftcard, I was using a Visa Vanilla gift card I received as a gift. I thought they would stop me from buying a song when the card ran out of money. I have a couple debit giftcards I still have that were given to me, though I think they only have 3-5 dollars on them could I use those to chip down the 10 dollars or does it have to be ten or more dollars to remove the outstanding balance?

Outstanding Balance after successfully bought an app.

I bought an app, the money disappeared from my card and I downloaded the app (as I had other choice, it downloaded instantly). Now my iTunes says: I have an outstanding balance and I can't download even free stuff... what to do?

Contact iTunes support and they should refund or credit you for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Outstanding balance help

I bought an album from iTunes, not realising that I had insufficient funds in my bank account. Is there a deadline that the outstanding balance needs to be paid by? Will I be charged anymore for the late payment?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Outstanding balance but everything is updated.

i have an outstanding balance of $16.31. Ive updated my credit card information to pay it even though im using the same card i always have. But it doesnt ask if i want to use the card to pay the current balance off. can anyone help me. am i doin something wrong.

At this point you'll probably need to contact the iTunes Store and ask for assistance in resolving the issue:
http://www.apple.com/support/itunes/contact.html
Regards.

Did not receive full balance of iTunes card

Redeemed $10 iTunes card, but only received $2 credit. Checked purchase history and there were no recent purchases or outstanding balances. Where did the $8 go?

If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

How can I check my outstanding balance for apps I've downloaded so I can clear it so I can update my apps?

How can I check my outstanding balance for apps I've downloaded so I can clear it so I can update my apps?

I believe the item will get automatically charged to the credit unless it is an item for which such a payment method is not valid (e.g., a gift card).
Showing account balance in iTunes and on a mobile device - https://discussions.apple.com/message/20443884

Not billed and now have an outstanding balance.

I have been using the iTunes store for some time now (few years), and too see this happen is a surprise. I have the funds in my bank, credit source for instant funds, but never even received a receipt from PayPal or Apple. So this appears to be a fault on Apple.
When showing purchase history, I see this:
The billing of a previous purchase has failed. Your last PayPal transaction was declined because some action is required by you regarding your PayPal account. For example, you may need to add funds to your cash balance if you have no other instant funding source. A bank account does not normally qualify as an instant funding source but a credit card or cash balance do. Please provide payment information and click Done to pay your outstanding balance and continue using the store.
Thing is, I only had found out when I reported bad sound quality on one of the songs in an album (crackling sound).
Argh! I definitely want to pay, but am not touching my payment options incase it double charges. Any ideas? Is Apple having billing problems? Because of this, I can NOT purchase anything in the store now.

Have you contacted PayPal to make sure that it's not their problem? Just because you can buy from another vendor doesn't mean that PayPal is able to connect to and pay to the iTunes Store without problems. I'd suggest you contact PayPal first to confirm that they don't show a problem on their end.
If PayPal doesn't report any known problems, contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting) and explain your situation to them.
As regards not having gotten receipts, log into your iTunes Store account and go to your account information and confirm that it shows a valid email address. Then check any spam filters on your email account or email application and make sure that email messages from Apple are not being filtered out.
Regards.

HT1918 Good morning, I submitted a new credit card to pay outstanding balance and it tells me to contact you guys.

Good morning, I want to pa the outstanding balance I have with you guys which is 1.41. Please take care of this so I can download an app I need for work. Thanks
<Edited By Host>

These are user-to-user forums, you are not talking to Apple here and you should not post your credit card details here - I've asked the hosts to remove them, but in case you read this first you should have 15 minutes from the time of your original posting to edit your post. As these are public forums, and people can potentially subscribe to them and may have therefore received your card details, you should get that card immediately cancelled and request a new one from your card company.
For future info you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Outstanding balance on itunes

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