Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.ce.

Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.

pklfromarlington wrote:
Bob, Hate to steal your thunder but am hooked to an external hard drive using Time Machine and er information is where it shoudl be. Yes, I have combed the files, used Finder and any other tools I know.
You did not steal my thunder. You asked for advice, I provided advice. I assumed that since you nor the "support team" could find your files that you did not have any backup. You should have told us you do regular backups. We have no way to know otherwise unless you tell us.

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Does OSX Lion work well with a Macbook Pro that's more than a year old?

Does OSX Lion work well with a Macbook Pro that's more than a year old?

hardygirlz wrote:
I've seen a lot of bad reviews...
Realize that people that aren't having problems tend not to "brag" that they're doing fine. Those that are having problems are usually very vocal. So a lot of the "bad reviews" may just be those that had a problem, not necessarily the real experience of the millions of people that are doing just fine.
...and I'm afraid to download it and my computer is 2009, yours runs smoothly?
I'm running Lion fine on my 2008 MBP (4,1. 2.4GHz C2D, 4GB) and late 2009 Mini (2.0GHz C2D, 8GB.) Minimum RAM for Lion is 2GB, but IMHO you really want 4GB. If you have a lot of apps open (or have demanding apps like Photoshop,) then get more RAM if you machine can handle it.
Also, make sure the rest of your apps or drivers are up to date before upgrading. Incompatible drivers for things like printers and such are what I've found to cause a lot of stability problems.

Can i use microsoft office on my macbook pro and from where should i download it?

can i use microsoft office on my macbook pro and from where should i download it?

I don't use Office myself so can't really offer advice. I don't recall seeing your issue before. Maybe someone who uses Office will be able to help.
As this thread is marked as solved it won't get the attention your query warrants. It would be a good idea to start your own thread discussing the problem - I'm sure someone here will offer the right advice/help.
Make sure you note what Mac your have and what version of OS X you are running.

HT1338 My macro is less than a year old. I have no problem viewing video until lately the problem arise everytime I watch video it keeps on pausing about 40 to 50 seconds then play again. Then it repeats again. I am wondering what is the problem?

My macbook pro 13" is less than a year old and I have no problem with speed and video until lately. Everytime I watch video it keeps on pausing for 40 to 50 secs. then play then repeats again. I tried to play the same video on my ipad and I have no problem. Can somebody have an answer to my problem?

If it is less than a year old it is still under warranty, get it serviced.
https://selfsolve.apple.com/GetWarranty.do

I have a Macbook Pro less than a year old running slow

I have a macbook pro that is less than a year old and it's running pretty slow. This is the first Mac I've ever had and always heard they are great and never get viruses. The software versions in OS X 10.8.1.
Does anyone have any ideas what it could be?

A mini DisplayPort display or adapter won't work plugged directly into the Thunderbolt port on the back of a Thunderbolt display, but will work if a Thunderbolt disk drive (with two Thunderbolt ports) is connected between the Thunderbolt display and Mini DisplayPort device.

My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where do I take this to near Jackson, Michigan for service?.

My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where can I take my Macbook Pro for service near Jackson, Michigan?.

Things You Can Do To Keep Your Computer From Slowing Down
If your computer seems to be running slower here are some things you can do:
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?

So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?

This is a user to user technical support forum. It is not our responsibility to convince you of anything.
Do you actually have a technical support question? If not, post your question on a blog or somewhere more appropriate.
Best,
GDG

My iMac is less than one year old. Without warning, the screen suddenly goes black. It used to happen occasionally, but is now happening all the time without warning. What is Apple doing to correct the problem?

My iMac is less than one year old. Without warning, the screen suddenly goes black. It used to happen ocasionally, but now it happens all the time. Numerous people have posted about this issue. Why hasn't Apple solved the issue. For what I paid my computer, I expected more from the product than I have gotten. I was a PC person for years and most of my associates told me that I needed to get a mac...I am starting to regret having taken their advice.

Sorry you're having this problem.
A few years ago we had a similar issue on one of our machines, it was an early MacBook. Ended up being a cracked circuit connection on the motherboard. Changes in temperature caused the crack to expand and contract resulting in a shut-down followed by an automatic reboot. Sometimes over-and-over. I understood from AppleCare at the time that those symptoms could have also been any number of things including a intermittent issue with a powersupply.
If you take it back to the Apple Store at some point, I would ask them to have it run some CPU intensive tasks that closely resemble what you are doing when the screen goes black. It took us several try's to find the problem. Calling AppleCare each time to discuss it and troubleshoot before making the trips to the Apple Store really moved things along. In fact, it wasn't until the Apple Store had cracked the case from the inside that things kicked into a higher gear and AppleCare phone support sent out a pre-paid FedX package to send it to a refurbishing facility. Never a problem since and I know the people who have the machine today.
PS Can identify with the trip to the Apple Store, our closest one is in Knoxville, 2hrs from us.

My macbook is less than a year old. I am very careful with it, but it has developed a crack on the top lid. Is this covered by the regular warranty?

My macbook is less than a year old. I am very careful with it, but it has developed a crack on the top lid. Is this covered by the regular warranty?
Jo

I had a MacBook which cracked several times over the three years I had it. Each time it was repaired under warranty without quibble.
I had to use Windows XP quite a lot, and though I can't be certain I think that the excessive heat generated by XP was partly to blame for the repeated cracking. There's no doubt that OS X is "cool" in every sense of the word!

My Nano is less than a year old and is no longer working where do i take it for replacement or repair using the manufacture's warranty

I have a nano less than a year old. It no longer works properly, some of the buttons are no longer functional and it does not respond when plugged up to my PC.
Where do I take it to get it replaced or repaired using the manufacture's warranty. It was a gift and I do not have a receipt. please help

Make an appointment at the nearest Genius Bar ( Apple Store).

Why can't I open iTunes or apps on ipad1? And why do apple not support the latest update for ipad1 when it's less than 2 years old. I am sick of huge corporations ripping off joe public!

Why can't I open iTunes or apps on ipad1? And why do apple not support the latest update for ipad1 when it's less than 2 years old. I am sick of huge corporations ripping off joe public!

And the processor limitations.
iPad: RAM - 256MB, Processor - 1 GHz Apple A4
iPad 2: RAM - 512MB, Processor - 1GHz dual-core Apple A5
iPad 3: RAM 1024MB, Processor - 1GHz dual-core Apple A5X
Similarily, the iPad 2 did not get Siri and some other features in iOS 6.
 Cheers, Tom

My ipad won't start up. it's less than 1 year old. I've tried plugging it in and pressing the start button. the apple logo appears but then disappears and nothing else happens.

My IPad shut down this afternoon and now it won't start up. It's less than 1 year old. I tried plugging it in and pressing the on/off button. After holding the button in for several seconds, the Apple icon appears, but then disappears.

First, try this:
Plug it in to the wall using an Apple charger and Apple cable for several hours. The idea is to fully charge it.
Then hold the home and on/off buttons together for about 10 seconds. Hopefully the Apple logo will appear and it will start. Do not release the buttons until you see the Apple logo.
If it starts, great. If not, you say your iPad is less than a year old. If you bought it brand new from an Apple Store or Authorized Apple vendor, it is under warranty. Take it to an Apple Store or Authorized Apple Service Center for diagnosis and repair.

Less than a year old MBP 13 Battery is now less than 89%

My MBP is less than a year old. I check the battery and surprisingly, it has 534 cycles and only 89% Health left. I use iStat Pro. The battery is quite disappointing at only less than a year of use. Can I get it replaced under Applecare?

If you've cycled your battery 534 times in less than a year, you're flogging it within an inch of its life. Completely discharging and recharging your battery 1-1/2 times a day is as hard on it as anything you could possibly do to it, short of storing it in a closed parked car in the summer sun.
And still, after 53.4% of your rated 1000 cycles are gone, you've only lost 55% of the 1/5 of the battery's original Full charge Capacity that Apple expects you will lose in 1000 cycles. That is to say, despite your extremely hard usage of your battery, it's almost exactly on pace to meet Apple's stated expectation that it will still have 80% of its original Full Charge Capacity after 1000 cycles. Your disappointment is completely unwarranted, and you certainly have no reason to ask for or expect a replacement battery.
If you want it to last as long as possible, stop deep-discharging it every time you use it, and plug in your AC adapter whenever you can.

My MacBook Pro was stolen less than a week ago, and I'm not sure if the hard drive was wiped, if it was wiped would I still be able to find it with the findiphone app?

My MacBook Pro was stolen less than a week ago, and I'm not sure if the hard drive was wiped, if it was wiped would I still be able to find it with the findiphone app? Or would it be untraceable after it was wiped? I had alot of special things on my laptop, and I would hate it if I didn't find it, so I'm hoping it wasn't wiped and I will be able to find it soon, HELP ME IF YOU CAN PLEASE! ANYTHING HELPS!

If that drive was erased, you should have received a confirmation email.

V570 LESS THAN ONE YEAR OLD: Mainboard replaced twice, overheating, broken HDMI. And that's typical!

Is this a lemon? How should Lenovo handle this?
Hello. From very beginning, shortly after purchase, V570 overheated (80-90 degrees Celsius, with screen shots of core temps as proof). Problem went on for several months, burning leg at one point. I called tech support, no call back and no repair scheduled. Kept notes, dates and times of all contact.
I had purchased next day on-site repair service for three years. So when no one called back about problem after ten days, I called back and raised a little pleasant ruckus. Got some action.
On-site tech installed more powerful fan. Helped out with high temps. Tech recommended motherboard to be replaced, since it was probably fried from overheating.
Then, the HDMI port no longer worked. Lenovo took more than a week on this repair. Parts were sent to a technician who was no longer in business, so parts were in Fed Ex limbo. I spent 10 hours on phone (5 hours to the Philippines) trying to straighten out the mess.
Problem escalated. No one from North Carolina or Texas ever calls back. No. Call. Back.
You can imagine my trust factor with Lenovo is zero now.
New mainboard installed. Works fine. Tech leaves. Two hours later, screen is completely black. Nothing. Dead darkness dead dead. Cannot power on. No tricks with power button, recovery button or anything else working.
Called support again about dead machine. Sending out another mainboard for another repair. I do research and realized this is the bad bad bad motherboard that *everyone* here is complaining about. Lots of other dead black screens from it. So, again another two hours on the phone.
Then, I call tech in Philippines back, and say, hey, this is the mainboard that is riddled with problems -- I really do not want to go through this again. They recommend another mainboard, but it's a slower one -- an i5 dual core instead of quad core.
At this point, we're three or four mainboards in, in terms of repairs that have happened and parts coming, on a machine less than a year old.
At what point does Lenovo make the financial or business decision that the best option is to replace the machine rather than paying for four motherboards and on-site repairs?
And, BTW, when I pay hundreds of dollars for a 3-year on-site next-business-day repairs, I mean ON-SITE, NEXT BUSINESS DAY. That's what my contract says, in writing -- I've got it in front of me. That doesn't mean 2-3 business days that all the techs are saying to me.
I've even had several techs say I need to send in my machine, and I say, uh, I have on-site repair, and they say they "need to get approval" to authorize on-site service. **bleep**??
This is the worst customer service and the poorest machines I've ever encountered.
I also have a 2-month old y570, that arrived with a broken battery bay and still the touchpad is as stiff and unusable
as Day One. Both the lower housing/battery bay and the touchpad have to be replaced or repaired.
I'm gathering that others are having as many problems with their machines as I am having with mine. And even when you pay for good service -- you don't get it.
IdeaPads bear no resemblance to the greatness of ThinkPads or the IBM of yesteryear.
Lenovo, please help.

Unfortunately, the carrier that you purchased it from is where your warranty channel is. I wish I had a better answer but that is how the system works.
As I mentioned, even if you are within the warranty period and with the same carrier, the warranty is probably void since the device has been disassembled and repaired--they can tell when it's been apart. I've heard of this mirrored issue before and it's usually a hardware problem, as you've already been made aware of by the repair facility you took it to.
I hate to say it but you are probably out of luck on this one. Wish I had something better to tell you.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.ce.

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