Packet loss higher than 100% in SQL Reporting

One of our customers is having network problems and packet loss in their network - according to Lync. The network guys claim these values are unrealistic and there've been no dropped packets on their WAN network.
On the other side, I'm looking at a Call Details Report from Lync SQL Reporting and see this in the gateway leg information:
Audio Stream (Caller -> Callee)
Codec:
PCMU
Sample rate:
8000
Packet utilization:
285
Avg. packet loss rate:
51.20%
Max. packet loss rate:
79.52%
Avg. jitter:
0 ms
Max. jitter:
0 ms
Burst duration:
5980 ms
Burst gap duration:
1890 ms
Burst density:
100.00%
Burst gap density:
0.00%
Avg. concealed samples ratio:
60.00%
Avg. stretched samples ratio:
0.00%
Avg. compressed samples ratio:
0.00%
Avg. network MOS:
1.50
Min. network MOS:
1.50
Avg. network MOS degradation:
2.21
Max. network MOS degradation:
2.21
NMOS degradation (jitter):
0.00%
NMOS degradation (packet loss):
100.00%
Audio Stream (Callee -> Caller)
Codec:
PCMU
Sample rate:
8000
Audio FEC:
False
Bandwidth estimates:
Packet utilization:
146
Avg. packet loss rate:
900.00%
Max. packet loss rate:
900.00%
Avg. jitter:
1540 ms
Max. jitter:
4406 ms
Avg. round trip:
178 ms
Max. round trip:
179 ms
From this I feel there are things to troubleshoot. :-) but how come that Lync reports a 900% packet loss?
I thought that a 100% packet loss was everything... can someone tell me what exactly are these 100+ percentages?
Thanks in advance.

latest patch level :) are you not seeing these values in your Server Performance reports?
The other thing that bugs me is when you have 1 call for 1 second with "900% loss", that would average down to get red values in the summary columns for the other 100 calls as well, as the calls are not counted for seconds, but just piece by piece.
So 8 perfect calls to this one above would average "100% packet loss per call" in the summary, which is just unusable...

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    I have as well. I am in Jacksonville, FL and notice when I put my phone into hotspot mode that any machine attached to it will suffer between 6-10% packet loss. It happens in spurts- at first when I connect it is perfect. 60ms pings to www.google.com and barely 1-2 lost packets in the first 5-10 minutes. Then all of a suddenly the whole thing just goes to pot. At first it starts losing a few packets... then it starts losing a BUNCH of packets. Then it gets so bad I start going from the "Request timed out" message to it being "Reply from 192.168.1.1: Destination net unreachable.". This continues for several minutes and then it returns to semi-normality. So a few minutes working, a few minutes not. It's pretty unbearable.
    The really frustrating part is seeing AT&T users right next to me with almost 0% packet loss ;_; In the end, I usually have to connect to their phone to do any browsing, since mine simply doesn't allow me to do even the simplest of internet navigation when it gets like that.

  • Having really high pings, packet loss and been on ...

    Hi. I've been on to BT 4-5 times in the last few weeks. Everytime its the same thing I do all their checks and run the speed test. Its the same thing over and over. When i try to explain to them the problems i,m having they said your speed is within the acceptable range. I,m at a loss with dealing with BT. The customer server is terrible.
    Basically the problems i,m having is really high pings. Even doing the BTwholesale speedtest my pings was usally in the 30ms range now they are 70 on average now. I play alot of online games. And Everything is unplayable. I know there is definitely something wrong. Either with the routing or some of the nodes on bt.
    Today I was trying to play Diablo 3, the lag spikes was huge every 2-3 seconds jumping to 1-2k ms latency. I ran some winMTR tests and i,m having alot of packet loss. I tried to explain that to BT on the phone. But its like the dont have a clue what i,m talking about or wont attempt to help me with the issue. All game companies usally tell me ISPs are always willing to help with these problems. But BT seem to refuse to help with latency ping issues, just your speed is fine etc .
    I,ve also noticed people in the BT forums saying something about G.INP and people needing HH5 Type B. Can someone explain to me what this is or if its something happening to my cabinate. I,m using the BT HH5 type A. From what i see the about the G.INP sounds like the issues i,m currently facing.
    Can some Mod please help me. I,m really losing hope with BT.

    Hi Guys.
    Still facing these issues. Is BT not going to do anything about it? Here is a WinMTR test to a game server i,m playing.
    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | BTHUB5 - 0 | 1132 | 1132 | 0 | 0 | 10 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | 217.41.216.109 - 7 | 901 | 843 | 18 | 30 | 394 | 20 |
    | 213.120.158.234 - 7 | 909 | 853 | 21 | 25 | 51 | 23 |
    | 31.55.165.151 - 7 | 905 | 848 | 20 | 25 | 51 | 23 |
    | 31.55.165.109 - 7 | 905 | 848 | 21 | 25 | 49 | 23 |
    | 109.159.250.180 - 7 | 897 | 838 | 20 | 25 | 63 | 23 |
    | core1-te0-13-0-16.ilford.ukcore.bt.net - 7 | 913 | 858 | 27 | 34 | 57 | 33 |
    | peer6-0-9-0-22.telehouse.ukcore.bt.net - 6 | 917 | 863 | 27 | 32 | 56 | 32 |
    | 166-49-211-240.eu.bt.net - 7 | 913 | 858 | 28 | 32 | 59 | 28 |
    | 213.248.82.249 - 7 | 909 | 853 | 0 | 33 | 93 | 29 |
    | ldn-bb2-link.telia.net - 7 | 909 | 853 | 28 | 36 | 127 | 70 |
    | adm-bb4-link.telia.net - 7 | 909 | 853 | 32 | 37 | 76 | 34 |
    | adm-b4-link.telia.net - 6 | 917 | 863 | 34 | 38 | 65 | 35 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    | No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
    |________________________________________________|______|______|______|______|______|______|
    217.41.216.109 seems to be an issue with this. Getting packet loss of 7% and the the ping shoots up to almost 400 while the average is around 30.
    I,ve tried everything BT have told me, i've phoned loads and loads of times to seek help. I dont know what else to do. Pings and latency is horrible. And i dont just mean little lag. Every online game is unplayable. Webpage loading slowing or broken images .

  • Experiencing high packet loss.

    Hello, I am experiencing relatively high packet loss, in particular when connected to my teamspeak server which is at andesite.typefrag.com.
    Here is my tracert
    Tracing route to andesite.typefrag.com [54.209.243.18]
    over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 6 ms 7 ms L100.NWRKNJ-VFTTP-83.verizon-gni.net [173.70.104.1]
    3 8 ms 12 ms 9 ms G0-13-0-2.NWRKNJ-LCR-21.verizon-gni.net [130.81.216.128]
    4 6 ms 7 ms 6 ms ae3-0.NWRK-BB-RTR1.verizon-gni.net [130.81.199.186]
    5 13 ms 18 ms 11 ms 0.xe-3-0-1.BR1.NYC1.ALTER.NET [152.63.5.149]
    6 11 ms 59 ms 10 ms jfk-brdr-04.inet.qwest.net [63.235.40.53]
    7 * 20 ms * dca2-edge-01.inet.qwest.net [67.14.36.10]
    8 18 ms 19 ms 19 ms 65.120.78.82
    9 19 ms 19 ms 19 ms 72.21.220.149
    10 20 ms 19 ms 21 ms 72.21.222.129
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 22 ms 19 ms 19 ms ec2-54-209-243-18.compute-1.amazonaws.com [54.209.243.18]
    Trace complete.
    I am not exactly sure what to make of this or where to go at this point in resolving the issue, any help would be greatly appreciated.
    Thanks.

    Where are you experiencing packet loss? I see ICMP de-priortization at 1 hop and 100% dropping of ICMP at 3 of the 4 last hops but otherwise no packet loss. What sort of issues are you having? It's packet loss at the destination that is the issue, not in between. It's not uncommon for hops between source and destination to drop some or all ICMP packets as they're more concerned with legitimate data.
    WinMTR statistics
    Host
    Sent
    Recv
    Best
    Avrg
    Wrst
    Last
    L100.PITBPA-VFTTP-33.verizon-gni.net
    0
    219
    219
    2
    4
    42
    2
    G0-1-0-5.PITBPA-LCR-22.verizon-gni.net
    1
    215
    214
    2
    5
    11
    5
    xe-0-1-0-0.PHIL-BB-RTR2.verizon-gni.net
    0
    219
    219
    10
    19
    163
    10
    0.xe-7-3-0.BR1.IAD8.ALTER.NET
    0
    219
    219
    15
    18
    72
    16
    dcp-brdr-03.inet.qwest.net
    0
    219
    219
    15
    17
    82
    17
    dca2-edge-01.inet.qwest.net
    1
    215
    214
    15
    17
    69
    15
    65.120.78.82
    0
    219
    219
    15
    17
    83
    16
    72.21.220.149
    0
    219
    219
    17
    18
    26
    18
    205.251.245.63
    0
    219
    219
    17
    24
    56
    41
    No response from host
    100
    43
    0
    0
    0
    0
    0
    No response from host
    100
    43
    0
    0
    0
    0
    0
    No response from host
    100
    43
    0
    0
    0
    0
    0
    ec2-54-209-243-18.compute-1.amazonaws.com
    0
    219
    219
    15
    16
    26
    17

  • Report resolution (96DPI or higher than 96 DPI) in regards to image quality

    We have discovered that the default rendering mode for reports in WebI is 96 DPI, even though the SDK seems to allow more flexibility than that, so we are wondering if there is some hidden option to cause WebI to render content at a higher DPI.
    The specific problem we are having is in regards to some images that render very poorly at 96 DPI in our reports.  We can render them at a higher DPI (say 300 DPI for better print quality) and then allow them to be scaled down using the "Stretch" option, but the quality is not nearly as good as our imaging software, and the solution does not work in HTML mode.  So that's not an option.
    To be honest, I'm surprised about the way things work in this regard, because we should be able to produce high quality images in our reports.  96 DPI is never used for final print quality work.  At least InfoView has an option for CrystalReports to render at 120 DPI, but I'm not sure if that only effects the display or not, and if it automatically adjusts offsets that were calculated at 96 DPI when the report was designed.
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    Please refer to SAP Knowledge Base Article 1307814 - File size is disproportionately large when Web Intelligence 3.1 report with charts is saved to PDF format .
    Pasting the resolution details below:
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    Install BOXIR2 Service Pack 4 FP 4.10 : in this release, developers have given the option to edit the DPI setting.
    To solve this problem, change the resolution to 96 DPI in the webiviewer.properties file at the following location :
    <ApplicationServer-Webapps>/businessobjects/enterprise115/desktoplaunch/WEB_INF/classes/ webiviewer.properties
    For BOXI3.1, the DPI setting remains as default 300.
    To solve the problem edit the DPI value in this xml file under the pdf section where the comment says you can edit in the path :
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  • Three devices on network: 100% packet loss for my iMac.

    I'm having intermittent bouts of 100% packet-loss pinging my router from my iMac, at the same time my iPod touch and neighbor's Windows laptop are surfing wirelessly from the same router.
    Sometimes these bouts resolve spontaneously. Otherwise I need to shut down, wait, and restart my iMac to reconnect. The longer the shut down, the longer I can connect it seems.
    The problem started a few days ago, after months of trouble-free performance with the same settings. The computer usually stayed up all the time. I hoped in vain today's OSX 10.5.4 and AirPort firmware updates would fix the problem ...
    Post 10pm is the most common problem time, 'tho I'm not sure if that's a function of my iMac's uptime (wireless module is cooking?) or some electronic interference firing up near by. Maybe a virus?
    Known potential sources of interference have been around for months/years: my old wireless 'phone is a 900MHz model, the next door neighbor's satellite antenna's been up for months. The dodgy power in this old building is hopefully offset by the APC UPS that powers my Mac.
    Do I keep fiddling with the AirPort channels, or do I take my computer back to the shop for (another) warranty repair?
    Greg./

    No, I'm not letting my neighbor steal my signal. He's subletting off me, and his access to my network (WPA2 encryption) is part of the "deal". He's a bit of a night-owl, and the late night download limit is pretty big, so it works fine all round.
    I used his laptop's (and my iPod Touch's) uninterrupted access (while my iMac's floundering in packet-loss purgatory) as a way of "narrowing down" to the prime suspect: the iMac wireless module.
    Greg./
    ps sorry about the unnecessary alliteration; I had to substitute "purgatory" because the forum software censors "****" (aich, ee, ell, ell).
    Message was edited by: gregreedee
    Message was edited by: gregreedee

  • Ms Project 2013 report for resource name, tasks less than 100% complete within a date range I can set each time

    I have seen I can create a report for a resource name with a specified date range, and one that can show me for a resource name any incomplete tasks, but I want to do the following and cant work out how to state it in the report constructor:
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    start - date range is between [today -7 days] and [today +7 days]
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    workspacedesign,
    Oops, my bad. I missed the point that the Name field for assignment rows will be the task name and that's not what you want. There is also a glitch in the date range filter. So, here's how to fix that.
    First, in the Resource Usage view, copy the Name field to Text1. Now select the resource line and do a fill down for all assignments under that resource. Do that for each resource. This could be automated with VBA, but for now, a manual setup should work
    fine.
    Second, instead of testing for the Name field in the filter, test for the Text1 field.
    Third, change the Finish test to be "less than or equal to".
    Now when you apply that filter, enter beginning date of your range and then the ending date of your range followed by the resource name. You should get the data you want.
    Unfortunately formulas in custom fields are not as flexible in Project as they are in Excel. For example, in Project a formula can only operate on data for that row. Further, even if you use the formula Today() +7 for your filter criteria, the first time
    the filter is used, Project will hard code today's date into the filter. The normal way around both of these shortcomings is to use VBA.
    Hope this helps.
    John

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