Page is printing very light

Just installed my C309 printer. Photo pages printed beautifully. But I can't get a simply Word document to print. The first copy came out VERY light with most lines missing. The second was nearly blank. The third completely blank. But nothing on my screen or printer is saying that I'm out of black ink.... Help?
Jglsea

Hey WSLNYC,
It sounds like the printer is having a print quality issue, most likely surrounding the printhead, that is causing the printer to not produce the desired printouts. Have you tried running the Clean Printhead utility found in the setup menu of the printer? I would advise running 3 levels of this utility to ensure you are getting the optimal print quality from you Photosmart 5510.
Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.
From the control panel home screen, touch the Right Arrow ( ), and then touch the Setup icon ( ).
Touch Tools , and then touch Clean Printhead . The product cleans the printheads, and then prints a test page.
Review the print quality on the test page.
I would also take a look at the additional steps for troubleshooting a print quality issue found here. Let me know how it goes.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

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The document here may help resolve light printing on your Photosmart c310a. If this does not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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DJ D4260 prints very light grey instead of black(WinXP).

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Hello,
Have you able to print sucessful pages in black before? Is this a new black cartridge? I might recommend removing the black cartridge to ensure the all of the protective tape has been removed. Once confirmed, I've attached a link below that may assist in getting this resolved. Good Luck!.........
http://h10025.www1.hp.com/ewfrf/wc/document?
docname=c01287226&cc=us&dlc=en&lc=en&product=2510771&tmp_track_link=ot_search
(Although I am employed by HP, I am speaking for myself and not for HP)
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
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*Say thanks by clicking the *Kudos!* which is on the left*
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Hello Richardson8,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial LaserJet Forums.
The support page for your product may be helpful in the meantime: HP LaserJet 6L Pro Printer
I hope this helps!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Other things to try:
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Hi Try this
Press and hold the cancel button (), and then press the red-eye removal button (). It prints 2 pages.
Do these look ok, and what are they stating about the ink levels?
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

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Hi @TereP,
I see that you are having issues with the print being very light. You already replaced the toners with Genuine HP Toners and still have the same results. I would really like to be able to help you resolve this issue today.
It may be a issue with the fuser or another hardware issue causing this.
I have provided some steps to see if we can determine what the issue is.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Run a cleaning and calibrate the printer:
On the printer touch the Setup icon, System Setup, Print Quality menu, and select the Color Calibration item.
Select the Calibrate Now option.
Then go to the Setup icon, Service Menu, Cleaning Page.
Print a Diagnostics Page to see if it is a hardware or software issue.
Go to Setup, Reports, Diagnostics Page.
Here is a picture of the Diagnostics Page.
Let me know if there are any issues with the colors printed, the alignment of the L's at the bottom corners of the page and if there are any smudges or blots on the page.
Print the Print Quality Page, it will help determine which toners are causing this issue.
1. On the product control panel, open the Reports menu.
2. Select the Print Quality Page item to print it.
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determine if the dots are always the same color; for example, if magenta dots appear in all five
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Resolving Print Quality Issues.
The diagnostics and the print quality page will help with determining this issue.
Let me know the results please. You may include a screen shot if you like. Visual is always better for determining the issue.
How is the printer connected? (USB/Ethernet/Wireless)
If you appreciate my efforts, please click the Thumbs up button below.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi Babs1955,
Yes, online drivers are available for downloading so you will not need an actual installation disk. I am unsure of which model of printer you are working with and operating system, therefore, I am going to post you the direct link to the drivers page.
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http://www8.hp.com/us/en/drivers.html
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Message was edited by: Zeddy

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