Paid $60 - for a phone number rather than a subscription? Please chime in and help a newbie

Question

Hi, first a quick rant: I'm an EXTREMELY frustrated new user. I have spent the last hour trying to figure out what I just purchased and what I can do to get an explaination, but whoever created this website did so without a new user in mind. Quickly: I need help trying to determine what I just purchased and what to do from here. As Quickly as I can explain what's going on: My friend in Croatia told me he spent $60 for unlimited calling. He can apparently call anywhere to phones - as we made several calls to landlines in both the states and england from his computer. We've since left his place. As I'm traveling to many countries, I figured this was a great idea, I'll pay up front instead of purchasing credits. I whipped out my credit card and paid $60 after chosing a number. After about an hour, the transaction cleared on my account with a renewal in 12 months. I went to make a call and it said I didn't have enough credit. After trying to figure out what happened all I can determine is that I might have paid for the use of a phone number for 12 months and not a subscription. Now of course after trying for several hours trying to find out how to contact Microsoft or Skype - or Whatever help center - for the past hour and finding they deflect all help to their help pages that comes nowhere NEAR helping me or explaining what has happened - and if I made a mistake how to correct it. I apparently need to spend more money for a premium account to get actual advice or any kind of resolution. Any company that takes money and expects a new user just to GET it, without providing some human interaction is a horrid company. So I paid for something I didn't want and can't use. I THINK. But I can't request a refund or help because I haven't paid for a premium account. Can anyone shed some light on this? Thanks so much; I realize you're probably just a user of the service like myself.

Answer 1

Skype Rip Off people on Renewal $30 Number $30 Calling Plan Why Skype and Microsoft Sucks: My Subscription Order No.[removed for privacy] paid and delivery but not working I would like to know why the subscription I bought is not available I can make phone calls please fix the problem Skype is not a solution but a big problem since microsoft took over very disappointing
Yes they told me I will have to pay $30 for my number and $30 for my 12 months subscription now they said they did not they are liarsMy subscription is not working neither after several months tried to fix the problem no one from skype neither from Microsoft tried to contact me is very painful to paid skype for a phone services and they just do nothing but laughing in your face Skype and Microsoft let me tell you something in your face you both sucks big time you are nightmare what a pityI would love to sue skype since they are not providing with the service I contract with then my business is suffering for negligence in delivery my subscription that I bought but is not working long time ago I will follow a class action against skype please keep updatedPORT A SKYPE NUMBER http://community.skype.com/t5/Skype-Number/Port-Skype-Online-Number-to-another-provider/td-p/1529827https://consumercomplaints.fcc.gov/hc/en-us/articles/[removed for privacy]-Keeping-Your-Telephone-Number-When-Changing-Service-ProvidersWhen all is said and done Skype is a phone service provider and as such they must allow your number to move. It is required under Section 212 of the Small Business Regulatory Enforcement Fairness Act of 1996. The SBREFA '96 required portability in the largest 100 Metropolitan statistical areas. Then in 2003, the requirement was expanded to ALL carriers regardless of geographical location.
In order for a number to be ported, roughly speaking you must live in the area code's geography. So, you can't port a New York number to Iowa.
If you have a problem porting your phone number from one service provider to another, first try to resolve it with the service provider. If you cannot resolve the problem directly, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an FCC online complaint form. You can also file your complaint with the FCC’s Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) or 1-888-TELL-FCC (1-888-835-5322) for TTY; faxing 1-866-418-0232; or writing to the Federal Communications Commission at:
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554