PAID FOR AN APP THAT HAS BEEN WITHDRAWN BY APPLE
I recently downloaded TV Premium from the App Store under the impression that this was a bona fide app that had been scrutinised by Apple. Of course now it turns out to be a scam and any trace of it has been removed by Apple. I have been billed for this and want my money refunded. The item I purchased has been mirepresented and subsequently withdrawn. Even my app store record of purchase has been deleted.. Does anybody know how I go about getting my money back? The Apple IPad contact options are unfathomable!
I am not bothered particularly about the money (69p) but more about the principle of this and the Apple cover up!
Click the Support tab above and then the link in the Contact Us area. Just follow the links and directions.
Regards.
Similar Messages
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I downloaded an app that cost $7.99 and immediately realized that it was not functional the way I understood it to be. I deleted the app and now I wqould like to be reimbursed.
How does one go about getting that accomplished?
Thanks - GeorgeDear telwow,
Apple did not do anything to solve this problem, they said I shoud apply to ITunes which I did. However, ITunes in Belgium does not even have a customer friendly call center, and they reply with standard info if you apply by e-mail which have no relevance to my problem. As I do not have hours to spend on the phone, I tasked my secretary to call Itunes many times. In the end, she found someone to look into the matter which took months.
Simultaneously, I applied to VISA through my bank for fraud investigation. I had to cancel my credit card. In the end, VISA paid my money back and they said they will deal with ITunes. I received a new credit crad from VISA with a new number. I tried to use this new card in the ITunes but ITunes did not accept my card because in their system my name has been registered as if I have commited the fraud! This was again outrageus! I have complained about this to both Belgium and the USA Apple/ITunes, but no satisfactory answer was given. I am now using my wife's credit card to buy smth I want in ITunes. But because of my very unpleasant experience I am not buying much on ITunes store. I am also considering to quit Apple all together. This is unfortunate because I have been an apple fan until I had this experience.
Many thanks for sharing your problem.
Mustafa -
Hi,
I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Does anybody have any idea what the reason behind this could be.
- First time with iPhone and frustrated.
BrijuIf you purchased the iPhone from Apple or an authorized Apple reseller,
contact them for assistance. If you purchased elsewhere, go back
to that retailer and get them to give you a new iPhone or your money
back.
If you have checked the serial number carefully and re-entered it
and that gave you the same error message, contact Apple if purchased
from Apple or authorized retailer; otherwise you have been scammed
and need to pursue the matter with the business you obtained the
iPhone from. -
i am going to buy iphone 5 32 gb from some before i bought i check the serial number of that iphone on apple web site to cross check but massage is appering that ......'
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us....
can any one tell me what is that mean..... replace what ?In most cases, what you said is true...however, this is not always the case. Take myself for example...
1: I posted my phone online to sell
2: Someone saw my serial number and called AppleCare to get a replacement phone
3: An inferior AppleCare representative bypassed a component validation (check serial number to the device on hand) and approved the replacement under my AppleCare plan.
4: After noticing this (about 4 days after it happened) and a trip to Apple and a call to AppleCare, all was resolved. My phone is back to being covered under AppleCare+
5: I learned my lesson.
So, as you can see, there is a chance that it can be something else. Although, if the person selling the phone notices, it shouldn't take long to resolve it. Chances are that it is what you said.
Hope this helps -
We're sorry, but this is a serial number for a product that has been replaced
Today i bought one iphone 5 but when i check the serial number in self support not exist my serial no is DNPJGFSDDTTR message showing is
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
Finding your serial number is easy. See how.
pls help us... to resolve the issue.You are not speaking to Apple. This is a user forum.
If it's possible, return the phone and get your money back.
You bought a gray market phone that was reported lost or stolen or was already replaced by Apple and was re-sold illegally.
It has no warranty. -
Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
And if i try to enter IMEI here i see
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
Thank you.
<Edited By Host>Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?
-
I have tried getting service support information from Apple Support Service. When entered my serial no. got this
I am getting a message."We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "
What does it means???ashishtgb wrote:
I dont have any idea . I brought out it new from the market.!
Well, when you purchase from a non-official source you run the risk of getting who knows what from wherever. It appears this phone was replaced under warranty at some point, but not returned to Apple for refurbishment. Thus, the SN is no longer valid for warranty & service. If you can return it and get your money back, I'd suggest you do so. -
Is there a way to get an app that has been deleted from the app store?
Is there a way to get an app that has been deleted from the app store?
Not unless the developer/Apple offer it again in the App store. You can only get apps from the App store.
-
I want to search Time Machine for an appointment that has been deleted from my current view of iCal. Can I "restore" a previous version of iCal without losing all the entries I've made to the calendar since that prior date?
No. I tried it on my Time Machine (I had just made one change today, so I knew I would not be left in the lurch if I failed) and when I clicked on restore I got this message:
It seems you have several options. I chose 'Keep Both'. I suggest that you proceed with your search.
Ciao. -
I have just paid for an App that i thought was something else, is there anyway i can get my money back?
Since you have to consciously click and enter a password, the normal terms on the store are all sales are final.
All you can do is go to the support link above, follow to the Express Lane support for the iTunes store and plead your case for a refund. Just don't get your expections too high though. -
HT4061 What does it mean This is an imei number for a product that has been replaced!
What does it mean
This is an imei number for a product
that has been replaced?What carrier did you buy it from? Are they on this list? http://support.apple.com/kb/HT1937?viewlocale=en_US&locale=en_US
If they are on that list and you have the original receipt from them showing the serial number, they may be able to correct the error in the Apple database.
If they're not on that list, you were sold a black market phone. -
Restoring an app that has been hidden by Show Desktop in Windows 7
Does anyone know if a way to restore/unhide an AIR app that has been hidden by the Show Desktop command in Wndows 7? I used AutoHotKey to remap the Windows-D shortcut but it still does not capture the Show Desktop button in the Taskbar. I thought if there was a way that an AIR app could know that it had been hidden and restore itself I could use a Timer or create an eventListener to handle it.
I am trying to replicate the old Active Desktop of XP and the goal is to make sure that the app remains on the desktop at all times. This is the last hurtle!Does anyone know if a way to restore/unhide an AIR app that has been hidden by the Show Desktop command in Wndows 7? I used AutoHotKey to remap the Windows-D shortcut but it still does not capture the Show Desktop button in the Taskbar. I thought if there was a way that an AIR app could know that it had been hidden and restore itself I could use a Timer or create an eventListener to handle it.
I am trying to replicate the old Active Desktop of XP and the goal is to make sure that the app remains on the desktop at all times. This is the last hurtle! -
Serial number for a product that has been replaced
What happen with my phone, i check my serial number and i see "serial number for a product that has been replaced"
can you help me & give me advice..yes my phone is still working for me.
so, meaning to "serial number for a product that has been replaced with" I don't have a warranty from apple? -
HHow do you recover an app that has been deleted.?
I've asked this thread be moved to the iPad forum. iPads can't run Classic operating systems:
Using iPad -
TV show that has been downloaded but Apple TV streams it anyway.
When I go to watch a TV show that has been downloaded to my iTunes library, Apple TV streams it, instead of playing off my iTunes downloaded file. Is this how it works? I expect that if I download a purchase, that Apple TV would instantly play the local file, and not bother with streaming. Is this something I can correct with a preference config or some digital voodoo?
Speednet always clocks me at 20-23Mbps, just checked it. ALL my internet functions seem to work well. Apple TV has no problems streaming, Netflix, Hulu, or iTunes radio. I can play any of my iTunes music library with the Apple TV remote. I have also watched two streaming episodes from Apple TV. Additonally, some DVD's that I had ripped to iTunes will play from my iTunes library on Apple TV. My only problem seems to be purchased TV. They show up in iTunes, they show up on Apple TV, both in the TV shows>Purchased pathway, and in the Computers>my iTunes library>TV shows pathway. They just don't seem to play when try the computer>iTunes route.
Thanks again for your help.
James
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