Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions?

Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions..
What do I do?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Similar Messages

  • I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license?  Thank you.

    I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
    If not, can I purchase a second license? 
    Thank you.

    The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
    Licenses and terms of use | Adobe
    You may also not purchase an Education version for someone, they must do that for themself... if they qualify
    Adobe Education... Start here https://creative.adobe.com/join/edu
    Education Plan https://creative.adobe.com/plans?plan=edu
    One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
    http://www.adobe.com/products/creativecloud/students.edu.html
    http://www.adobe.com/education/students/student-eligibility-guide.edu.html
    ID Proof http://www.adobe.com/store/au_edu/academic_id.html
    I do not  know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

  • I bought a movie on iTunes and when it loads up I can only play the bonus features and not the actual film. The title screen is also glitched and merges with the scene selection. I don't think it downloaded properly. what can I do?

    I bought a movie on iTunes and when it loads up I can only play the bonus features and not the actual film. The title screen is also glitched and merges with the scene selection. I don't think it downloaded properly. what can I do?

    It happens sometimes. Delete the current copies, don't hide from iTunes in the cloud if prompted, close iTunes, reopen, download from iTunes Store > Quicklinks > Purchased > Music > Not on this computer.
    While downloading click the download icon at the top right and uncheck Enable simultaneous downloads. You may find it more reliable that way.
    tt2

  • How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?

    How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?
    I have been on the online chat waiting for 6 hours now. and I tried calling with no luck either.
    I would like the $9.99 Photoshop CC offer instead. 

    Hi Joseph
    I've cancelled your existing plan so you can sign up for the Photoshop Photography plan - offer extended until December 8th.
    Thanks
    Bev

  • Submitting academic proof for Adobe Creative Cloud Student and Teacher Edition

    I was contacted to validate my academic status for a Creative Cloud Student and Teacher Edition I purchased via adobe.com on May 14, 2014. The Education FAQ page (http://helpx.adobe.com/x-productkb/policy-pricing /education-faq.html) states:
    "Submit your proof of eligibility when you place your order. If you have a pending order, go to My Orders in your Adobe account, and click Submit Proof."
    However, when I go to My Orders page, there is no link saying "Submit Proof". I do have my proof readily available, but I am not sure how else I can submit it.
    I was told my subscription would be canceled in if I could not prove my academic status within 14 days (it was sent on July 2nd), and am still awaiting a response from Adobe Customer Support. So any help would be greatly appreciated.

    Thank you! This page helped.
    I also read through another thread (Where to submit proof? No submit proof button) that provided a link where I could send proof.

  • Can I get product key for older versions of Illustrator with Creative Cloud Student and Teacher edition

    I have purchased the Creative Cloud Student and Teacher edition and I now need to install illustrator on Windows Vista. All the new versions are not available for Vista. I have managed to find older versions for download but it is asking me for a product key. Is it possible to get the product keys for older version with Creative Cloud Student and Teacher edition?

    You cannot purchase older versions of Adobe software thru Adobe.  If you have a full subscription you can acquire the CS6 version  thru that.  I have had CS6 running on a Vista system for years without problems.
    Download previous versions of Adobe Creative applications -
    http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html

  • Cancel Creative Cloud Student and Teacher Edition: One year One Year, Paid Monthly plan

    Hi, I would like to cancel my Creative Cloud Student and Teacher Edition: One year One Year, Paid Monthly plan. It says i have a one year commitment. Does that mean i am stuck?
    Thanks

    As far as I know, there is a penalty for cancelling early
    Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
    or
    Adobe contact information - http://helpx.adobe.com/contact.html

  • How do I change from an Online Creative Cloud Student and Teacher edition (one-year) to Adobe Creative Cloud for ETLA

    I received a redemption code for Adobe Creative Cloud for ETLA from my school and signed up with the redemption code but now it is saying that I  only have Online Creative Cloud Student and Teacher edition (one-year). What can I do to change it to the Adobe Creative Cloud for ETLA that I need for my college courses.

    I do not understand your issue, ETLA is just a educational form of CC, you have redeemed CC using redemption code on Jan 20, 2015, it valid for an year.
    Are you talking about how to use it offline as desktop app, then you can use the CC without internet for up-to 90 days, you need to log in once in 90 days to keep the CC active.
    Hope this answers your question.
    Regards
    Rajshree

  • I already paid Creative Cloud Student and Teacher edition (one-year), but my illustrator CC still shows "trial expired".

    I already paid Creative Cloud Student and Teacher edition (one-year), but my illustrator CC still shows "trial expired".

    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Mylenium

  • I Have Creative Cloud Student and Teacher edition, but all trial version shown in creative cloud.

    I Have Creative Cloud Student and Teacher edition, but all trial version shown in creative cloud.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • How do I update my Creative Cloud Student and Teacher Edition (one-year) now that I am no longer a student? It is about to expire. Thank you.

    How do I update my Creative Cloud Student and Teacher Edition (one-year) now that I am no longer a student? It is about to expire and I need to continue working on Photoshop and InDesign, among others. Is there a way for me to update my package, and if not, what should I do to keep my CC running? Thank you.

    Hello jeannelouise,
    first I'll use the conditions in German language:
    "Frage: Können Schüler/Studierende oder Lehrkräfte die Student and Teacher Editions nach dem Abschluss bzw. nach dem Ausscheiden weiterverwenden?
    Antwort: Ja. Jede berechtigte Person kann eine Adobe Student and Teacher Edition weiterverwenden. Die Adobe Creative Cloud kann für die Dauer des Abonnements weiterverwendet werden."
    What means something like:
    "Question: Can pupils/students or teachers continue using the Student and Teacher Editions after graduation or after leaving?
    Answer: Yes. Any eligible person can use Adobe Student and Teacher Edition. The Adobe Creative Cloud can be used for the duration of the subscription."
    Hans-Günter

  • Lightroom 5 available as free download for Creative Cloud members, and as a perpetual license

    I was told that Lightroom 5 is now available as free download for Creative Cloud members, and as a perpetual license. How do I take advantage of this? I have creative cloud, and lightroom 4, but I dont know how to get the perpetual license.  I am also a student.

    Hi,
    You dont need perpetual license. Creative cloud membership entitles you to get Lightroom 5. Please do check that you meet the the system requirements of Lightroom: http://www.adobe.com/products/photoshop-lightroom/tech-specs.html. If you don't have Creative cloud Membership, you can get the perpetual licence/subscription of Lightroom 5 from the link I just gave.
    Regards,
    Anirudh

  • Help with Download error in Creative Cloud Student and Teacher Edition

    I have been paying for the Creative Cloud Student and teacher editions of the Adobe suite. I have two laptops. The cloud application installed fine in both, but I could not download the apps into my preferred machine, receiving a "Download Error" for my pains. The other laptop, with its small memory size, was not suitable for the programs and has recently crashed and passed on! So now I'm still left with half of my year's commitment to go and have still not been able to benefit from the programs. i have tried every which way to get them on my main computer, taking advice from the net but to no avail. This is all I get:

    Hi Deian,
    Are you on a managed network. Please refer the knowledge base article: http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html.
    You may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • Is use of Lightroom Mobile included with Creative Cloud Student and Teacher Edition?

    I am enrolled in the Creative Cloud Student and Teacher Edition. However; Lightroom 5.4 on my mac says I can only use Lightroom mobile for a 30 day trial period. It seems to me my Creative Cloud membership doesn't entitle me to the use of Lightroom Mobile. Is this indeed the case?

    http://www.adobe.com/products/lightroom-mobile/faq.html
    Does Lightroom 5 include access to Lightroom mobile?
    Lightroom mobile is included as part of the following Creative Cloud membership plans:
    Photoshop Photography Program
    Creative Cloud complete plan
    Creative Cloud Student and Teacher Edition
    Creative Cloud for teams complete plan
    If you have access to Lightroom 5 via your Creative Cloud membership, then you have access to Lightroom mobile.

  • I want to cancel my year long subscription for Creative Cloud asap

    I want to cancel my year long subscription for Creative Cloud asap. Adobe are a disgrace to their customers for making it so difficult and it feels like i am going round in circles, livid and will never get an Adobe product again thats for sure.

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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