Paper jam issues when duplex printing

i am having a paper jamming issue whenever i attempt duplex printing. As of now my machine is unable to print due to a paper jam. I have removed all the paper within the machine and the error message "carriage jam" is still appearing. Please help

By the way, a carriage jam is different from a paper jam. A carriage jam indicates the carriage cannot move, or possibly that the sensor that detects the carriage movement has been damaged.
Bob Headrick, HP Expert
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PAPER JAMMED DURING MANUAL DUPLEX PRINTING

I had a paper jam, now, i only needed to print particular pages (booklet format here) but MS word crashes whenever i attempt to do so. i only need to print the last half of the booklet, please help.
Thanks!

Hi @DYSSE
I know what I am about to ask may sounds strange, but how many pages is your file? Please take a look at the following post I found in the Microsoft Community Forums;
All of the responses are bogus, I tried them all! I HAVE FOUND THE ANSWER! For some stupid reason MS WORD 2010 does not like an ODD NUMBER OF PAGES WHEN PRINTING MANUAL DUPLEX BOOK FOLD DOCUMENTS.
I tried all of the solutions and one day it worked, my document printed!!! I usually only have a 3 page Sunday School Teaching document, front page, and 2 inside pages of a single sheet of paper. I have to print it to a PDF document first to get it to print book fold. This day it was unusally long at 4 pages and it PRINTED WITH NO PROBLEM! I thought a recent MS Update had done the trick. But the next week I again had the printing problem! So I went back to the previous week's document and it printed fine again. Only difference was the number of pages from one week to the next. So I went some of my older documents that had 3 pages, inserted a few carriage returns to make my document 4 pages long and Voila! It works. I thought it would work the same way with 5 pages (bad), 6 pages (good), etc...but that wasn't it. You have to make your document a multiple of 4 pages (booklet page count). So add some carriage returns to your document to make it a multiple of 4, 8, 12,16, 20, etc!
Work around - make your document a multiple of 4 book folded pages.
MICROSOFT, GET IT FIXED!!!!
- Source
Please let me know if this solution works for you.
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Sunshyn2005 - I work on behalf of HP

Canon IR 3025 and Canon IRc 3225 paper jamming issue in the Fixing Unit.

I am facing frrequent paper jamming issues in the fixing unit in my IR 3025 and IRc 3225 copiers. I have tried changing my Teflon and also the fuser grease. Spoke to my support enginerr and he had suggested me that its the grease or teflon thats creatig the problem. Could somebody tell me the right teflon and grease to be used in the same.
Also, please guide me how to check if the teflon is nice or bad? and whats the brand of teflon and grease actually used in these machines by canon itself.

Nathaniel Mccance wrote:
In the interest of curiosity, I created a document in InDesign CS4 to see if I could choose "Tab Paper (Letter)" and, lo and behold, there it was in the Adobe print "Setup" dialog box (but is peculiarly missing from the OS X "Page Setup" dialog box).
Tried ID CS4 also and could see the same paper sizes. CS4 must be referencing the different section of the PPD compared to OS X's page setup.
For some reason, InDesign CS5 does not see "Tab Paper (Letter)" as a Paper Size option.
Don't have CS5 to confirm this but if it is relying more on the OS X print system rather than doing it own thing, which CS4 and earlier certainly did, then this makes some sense.
One of the concerns I have with using the method prescribed by you is that when the page area is rasterized to the printer, it may cut off the image at the edge of the tabs that is not included in the "Letter" page size.
Understood but it is worth trying. I could only see this as an issue if you were trying to print on the tab ear.

Why do print jobs from Firefox create paper jam in my HP printer?

Running v3.6.13 in Win7 64-bit OS on HP laptop. Printer is a wireless networked HP Photosmart C7280. Print jobs from web pages result in a paper jam every time. Print jobs of documents from other applications as well as web pages from Internet Explorer all print normally. Jobs sent from 2 Macs in same network print normally. I think I've narrowed this down to Firefox being the only app to cause this problem.
The print jobs sent from the HP laptop send one blank page through the printer in front of each printed page. Printer properties, advanced, for the printer show a "separator page" for each print job which cannot be changed or disabled, AFAIK. The Firefox print jobs send the blank page correctly but the next page on which the job should be printed is the one that jams and stalls the printer. I remove the jammed paper, reset the printer and nothing more happens - the job is ended, nothing in the queue.

Hi @annmade ,
I will certainly do my best to help you remove the rest of the paper jam inside the printer.
I have provided some documentation for removing paper jams. Please go to page 69 of the manual.
HP Color LaserJet CP1210 Series Printer.
I would suggest to try running a plain piece of paper through, by running a cleaning page through the printer. It might help since you are unable to access the rest of the pieces of paper inside the printer. Resolving Print Quality Issues. Go to Solution six: Clean inside the product. I don't have any documents for disassembling the printer.
If the issue continues, please call our technical support at 800-474-6836, to see if they have a replacement option for you or a trade in option. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
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Gemini02
I work on behalf of HP

Paper jam issue on HP OfficeJet Pro X576DW

My recently bought HP OfficeJet Pro X576DW displays and initiates a Paper Jam warning and holds printing subsequently. However, there is no "paper jammed".
Seems like one of the sensors is confused.
Is there a way to hard reset the printer, cause it is not working right now.

Hope I can help you.
First, please see if you can make sure you have the latest version of firmware on your printer. If you hit the "?" mark and then touch Printer Information, you'll see the FW Version as the last thing on the screen.
The most current ends in 1336MR. If you have a number <1336, please update the FW.
The easiest way to check for FW is to have the printer connected to web services. The small icon on the upper left is for Web Services and under that menu is to check for update.
Then...
Settings/Tools/Advanced Cleaning.
Normally, this requires sending out of a cleaning pad by HP, however, try feeding a piece of card stock through tray 1. This may fix your paperjam.
Let me know.
HP Product Expert for the Officejet Pro X Series.
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Issue in Duplex Printing in Acrobat 9 Pro

Hi,
I have issues in duplex printing it comes out inverted. 1 side is correct and the other side is in the other direction.
Im using windows 7 and an HP 8500 wireless. Microsoft word is working fine so im assuming the printer driver is working ok.
Any ideas will really help.
Thanks
george mark

I have a HP 8150n I keep getting a paper jam 13.20.12 Printer could not automatically eject paper

I have a hp 8150n I get a paper jam 13.20.12 printer could not automatically eject paper- 13.3.12 papr feed 2.paper late jam

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I have a hp 8150 printer I keep getting a paper jam only when tray 3 is out of paper jam from tray

I keep getting a paper jam in my hp 8150 printer when tray 3 is empty and the first sheet try to pick up from tray 2 it seem to jam at the pickup rollers. Yes, I replaced the rollers and it always seem to jam when tray 3 is empyt & it try to pick up the first paper from try 2

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Laserjet 1010 paper jam issue

I know this is not specifically an Apple problem, but I have spent days searching for a solution elsewhere with no luck, so I was wondering if anyone here could help?
My HP LaserJet 1010 had some issues with printed pages not coming right through - they jammed right at the last minute when most of the page was out.
After carefully removing the sheet, the paper jam light is constantly flashing, despite there being no paper in sight. No amount of resetting, cleaning etc has any effect. Neither do the rollers move any more when it is switched on, as they are supposed to.
When I try to print, the driver program gives the error:
"Printer Error: The printer needs attention"
Any ideas for how to solve this would be much appreciated.

Chances are the printer has a small bit of paper that is still jammed in it. When paper jams always try to pull in the direction of the paper path! If it tears then remove the toner cartridge to see if you can see any bits of paper inside. I have the Laserjet 1012 which is a similar design, early in it's life I had a similar issue, after removing the toner cartridge and seeing all bits of paper were gone I still got an error. I then removed the top cover of the printer, located and removed the offending piece of paper, put it back together and now several thousands of pages later all is fine.
If that doesn't work then contact HP's support (they will reply to an email with 24 hours) or go the chat route. If you try to call because you are well out of warranty there will be charge.

HP Laserjet p3005x - jamming during all duplex print jobs

We have recently aquired a used HP Laserjet p3005x printer that jams under the print cartridge during every duplex print job. The message in the printer log is Event 13.05.00 "Fuser output - Paper late jam"

A batch file was created to restart the spooling service when this happens, but as stated earlier this is not a permanent fix.

Paper Jam Issue with OfficeJet Pro 8500 A909a

I have a 6 mo old 8500 all-in one printer that has worked perfectly until today. It declared a Paper Jam in the middle of a job and I have followed ALL available HP procedures and recommended disassemblies and have found nothing wrong, but cannot get the printer to perform when restarted. I have also rebooted my computer and checked for driver upgrades.
Attempts to print test pages sometimes results in the take up of a piece of paper from the tray, but no printing results. I have removed the paper that was not printed upon and repeat the process, which seems to prove that no other paper was in the system, though the indicator continues to show "Paper Jam". I have also reseated the cartridges, which had no impact.
Are there any other recommendations?

Hello Sylamos,
The "save" option grayed out most likely means you have not given your custom paper size a name. Like in the example.
So adding a name in the name dialog should solve the issue. Let me know if it doesn't.
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My photosmart C4580 keeps giving me a "carriage jam" mssg when I print from my Dell W7 laptop.

I have been having a problem for about a week now with a carriage jam issue. I have a hp photosmart all in one c4580. Everytime I go to print I get an error mssg, carriage jam. I do not have a jam. I signed on to my laptop last night and all of a sudden it started to print, only half a page but it did print. When I tried to print again to get the full page it gave me the carriage jam error message. I think it's a false positive message. I don't have a paper or carriage jam. The carriage moves freely by hand. I have done all the things HP has suggested on the site and nothing works. I had this same problem last year and it fixed itself after a time. Now it's happening again. Please help.

Hi,
Try watching this video -
http://www.youtube.com/watch?v=l9x6ZLIYMog
- and following the steps on your printer to see if you can resolve the issue. This video should help to resolve false carriage jam error messages. Make sure you have your printer connected directly to a wall outlet as well to ensure proper power. The printer in the video is the Photosmart c4280 but the steps will be the same for your printer.

HP 5740 Paper Jam Issue

I just got a brand new 5740, and when I went to set it up, I recieved the same paper jam message. I did what was instructed, but it still will not let me continue. There had never been any paper in there to get jammed up in the first place.

Hope I can help you.
First, please see if you can make sure you have the latest version of firmware on your printer. If you hit the "?" mark and then touch Printer Information, you'll see the FW Version as the last thing on the screen.
The most current ends in 1336MR. If you have a number <1336, please update the FW.
The easiest way to check for FW is to have the printer connected to web services. The small icon on the upper left is for Web Services and under that menu is to check for update.
Then...
Settings/Tools/Advanced Cleaning.
Normally, this requires sending out of a cleaning pad by HP, however, try feeding a piece of card stock through tray 1. This may fix your paperjam.
Let me know.
HP Product Expert for the Officejet Pro X Series.
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!

Extra Blank Page Printing When Duplex Printing on HP 8610

Whenever I do duplex printing, before the 1st page of the document prints, a blank page comes out of the printer. The document itself prints okay in 2 sided mode.

Welcome to the HP Community , I understand when you duplex print from your Windows Vista system, your Officejet 8610, a black page prints before the document actually prints out. I hope to help you with my suggestions. To get started, try running the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. Please let me know the outcome! Try printing again now to see what happens. Also, test print from more than one program, which will tell us if the issue is within one program on your PC, or with the printer driver itself. I hope to hear from you!

Officejet 8500a false paper jam issue

Hi any one who can help me,
I have a 8500a which is just out of warrenty and is now one big paper weight.
Basically gone through all the steps of cleaning the printer yet it still keeps coming up with the message.
So let me take you through what happens. On start up (of the paper weight) I get a message 'Improper shutdown' which I just simply 'ok' then it starts up. makes a few normal noises; then it use to to pick up a page, feed it about halfway through, then come up with the 'paper jam' message. Now however doesn't even pick up the page and comes up with the message.
Now this printer hasn't even gone through an ink cartridge yet, and has broken down oh and is my second one luckily the first one broke down in the first month or so.
please help me before I take my paper weight down to the tip and never buy hp ever again. cheers

Hi Ciara_B, cheers for the reply. Looked at the picture and i think it's the bit on the left hand side of the printer where the gear wheels move around, is that right, and is that known as the capping station? If so then yes ive checked there. I've moved the printer head out of the way and removed the cartridges too and looked through there. Basically ive had a tourch out and well can't see anything untowards or any peice of paper.
is there somewhere it could have fallen if it was a tiny piece?
cheers for your help

Paper jam issues when duplex printing

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