PAPI-WS 2.0

Is PAPI-WS available in Studio 6.0 or do I need one of the enterprise versions?
What is the URL for the WSDL?

Please search the forum for the following keywords -
"PAPI-WS + WSDL" . you will get some old post relating to similar query.
Regards
Right Chord

Similar Messages

How to print 4 pics in a4 paper DJ2540

How to print four pictures in a paper hp DJ2540

Hello vpranav,
I see that you are attempting to print from Linux.
Please click on the following link for Imaging and Printing with Linux.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Acrobat Scanning with CM1312nfi MFP. Can't change from legal size paper

I've had the same problem with mulitple versions of Adobe Acrobat, but most recenlty with version XI Standad.
All my scans using the Acobat interface result in legal size scans using the ADF, instead of letter size. When I try to "Configure Preset" the Paper Size is set to "Automatic" and there are no other options available in the drop down box.
I have to do a custom scan and manually select the paper size using the HP interface, but I would like to use the Acrobat interface instead due to the volume of scans I perform.
In Acrobat the Scanner is identified as "WIA- HP CLJ CM1312 Scan". I am running Windows 8.1 64 bit. I have uninstalled and reinstalled the drivers and Acrobat, but the problem persists.
All help appreciated. Thanks.

Not sure if this is the same problem I'm having. I have a HP C5180, and when I go to print I get all the necessary options (by dropping down the traingle as advised above), and all's great..... apart from the Source tray is always set to Main Tray instead of the Photo.
I can change it each time I print, but it won't stay defaulted to Photo Tray even when I save or 'Save as' a new Preset. I have tried to overwrite the default ones, but no go, and also saved as a new Preset, but it still doesn't come up as the default selection next time I go in to print.
Sounds easy enough to cope with I know, but I've set it up for a 84 year old to print from and I don't expect she'll manage to do this change every time.

HP LaserJet P2015 Tray 1 paper feed

My HP LaserJet P2015dn printer has been my workhorse printer since new, especially for printing checks, envelopes, forms from paper Tray 1. I always print using the Auto Select for paper feed, so that if there are checks/envelopes in Tray 1, they will be selected. For the past 6 weeks or so, the printer will not feed from Tray 1 on demand, that is will not pick paper from Tray 1 if Auto Select is enabled as I have used it in the past.
Printer will pick from Tray 1 IF Tray 1 is specifically selected OR Tray 2 has no paper or is removed. I doubt I can retrain myself to do either of these things as work arounds.
Stupidly, I paid a $50 bench fee for a technician to tell me the printer is mechanically working as it should. On further investigation, I have determined that the HP print drivers is use seem to have been installed on July 10, 2008 (about the time this issue started AFAIK) from a combined installer HPLaserJetP2015andColorLaserJet2605_2700.dmg which I installed for my Color LaserJet 2605dn printer.
I still have the prior LJP2015OSXfullsol.dmg on my hard disk, but reinstalling same does not seem to replace the new driver with the old.
So, is there any way to get rid of the the newer print software OR overlay the older on the newer? Other suggestions?

So, I cranked up my old PowerBook G4 (OS 10.4.11) which has the older driver for the P2015dn and the problem remains.
I have made some progress: If I want to print with paper feed from Tray 1, I pull Tray 2 out a few inches, load the paper in Tray 1, start the print job, and the yellow Attention LED flashes indicating an error. Note that the Paper Out light does NOT come on. So I press the Go button, the Attention LED goes out, and the print job completes using the forms in Tray 1 as desired.
So I'm thinking now, What Error condition? and why does clearing it make it print?
Certainly seems like a hardware problem to me as this is NOT the way the printer is supposed to work as documenetd in the User Guide.

HP Laserjet 1010 paper jam issue

I know this is not specifically an Apple problem, but I have spent days searching for a solution elsewhere with no luck, so I was wondering if anyone here could help?
My HP LaserJet 1010 had some issues with printed pages not coming right through - they jammed right at the last minute when most of the page was out.
After carefully removing the sheet, the paper jam light is constantly flashing, despite there being no paper in sight. No amount of resetting, cleaning etc has any effect. Neither do the rollers move any more when it is switched on, as they are supposed to.
When I try to print, the driver program gives the error:
"Printer Error: The printer needs attention"
Any ideas for how to solve this would be much appreciated.

Chances are the printer has a small bit of paper that is still jammed in it. When paper jams always try to pull in the direction of the paper path! If it tears then remove the toner cartridge to see if you can see any bits of paper inside. I have the Laserjet 1012 which is a similar design, early in it's life I had a similar issue, after removing the toner cartridge and seeing all bits of paper were gone I still got an error. I then removed the top cover of the printer, located and removed the offending piece of paper, put it back together and now several thousands of pages later all is fine.
If that doesn't work then contact HP's support (they will reply to an email with 24 hours) or go the chat route. If you try to call because you are well out of warranty there will be charge.

HP LJ 600 M602 uses paper from other tray

I have a problem with a new HP LJ 600 M602 printer.
I think it's best to discribe an example of the problem.
For example i start a printjob of 1000 pages from tray 1 which holds 500 sheets. Now it should just say tray 1 is empty when it hits the 500 pages printed but it wil automatically continue to print from tray 2. This should not be happening since i turned off the option "Use other tray" on the printer it's self and the web interface. It is also turned off in the printer settings on the computer in word that is used for the printing.
The actual configuration of the printer is:
Tray 1: Manual
Tray 2: blank paper
Tray 3: paper with corporate logo1
Tray 4: paper with corporate logo2
And all have the option "use other tray" turned off.
Could this be a driver problem or am i missing a setting somewhere?
Sorry if my english is not 100% it's not my native language, and thanks in advance if you can help me!

Hello Jackkemkens
The product you have is a commercial printer. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

HP Laserjet 2200dtn paper select issue

I have an HP Laserjet 2200dtn connected via jet direct with a direct ip. I can print to the device with one issue. All print jobs using the "Automatically Select" option for paper tray go to the manual tray and require me to tell the printer to continue. Prior to Snow Leopard the driver would go to the first available paper feed drawer (if paper was in manual it would go there, otherwise it went to either tray 2 or tray 3 on its on). Any Ideas? I would rather the printer automatically select tray 3 to print from and have me manually select tray 1 when I need it.
Thanks.

Chances are the printer has a small bit of paper that is still jammed in it. When paper jams always try to pull in the direction of the paper path! If it tears then remove the toner cartridge to see if you can see any bits of paper inside. I have the Laserjet 1012 which is a similar design, early in it's life I had a similar issue, after removing the toner cartridge and seeing all bits of paper were gone I still got an error. I then removed the top cover of the printer, located and removed the offending piece of paper, put it back together and now several thousands of pages later all is fine.
If that doesn't work then contact HP's support (they will reply to an email with 24 hours) or go the chat route. If you try to call because you are well out of warranty there will be charge.

How do I select a thick paper to print from Indesign?

How do I select a thick paper to print from Indesign? I have to go to the printer to select the thicker paper. I would like to select the paper from my computer in Indesign. Other programs allow this.

At the bottom of the print dialog box is a button labeled Printer. That will lead you to the printer-specific options like paper weight.

Is there any way to print a photo from my iphone on plain paper on my photosmart plus printer?

Whenever I try to use Airprint to print a photo from my iPhone to my Photosmart Plus printer, it tries to print it on photo paper from the photo paper tray.
I want it to print on the plain paper in the regular tray.
I read online where this is possible with the iPrint app - but when I went to the App Store, there is no iPrint App. I found a sticky post here saying that it has been removed from the App Store in anticipation of a new ePrint Home & Business version that won't be available everywhere until September.
So, in the meantime, is there anyway to change the location of where the photos from the iPhone print?
Thanks in advance for any assistance.

HI
Most likely their is not, as printing pictures is standard set to photopaper as you most likely need good quality. Pictures on normal paper are not considered good quaity and thus not set as standard.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Solved! All-in-Ones Misalignment on Costco or Heavy Photo Paper Issue

Hi, after much frustration, I finally came upon a solution to the issue of misalignment when printing heavy (Costco or HP Premium) photo papers. My printer is networked and connected via the router. This fix will probably work with other All-in-Ones as well. (I haven't tried this on business cards yet but will post back when I do). By the way, I'm using Windows 7. This is a very wordy post in order to get all the steps and make it easier to follow. Here goes.
Devices and Printers/Add Printer - this is so your original printer file does not get damaged. Also you might want to create a Restore Point.
Before adding your new printer, check under Devices and Printers/right-click current working printer/Printer Properties (not "Properties")/Ports/. Make note of the port that is current being used and working. You will use this same port on the newly added printer.
Device and Printers/Add Printer/Add Local printer/Under Use Existing Port hold down the arrow at right and select the working port you made note of in step 2.
Select HP on the left/HP OfficeJet 6500 709a on the far right (this is a generic printer driver specially made to fix printer issues like this)/Next/Do not share this printer/Next.
Do a test print on plain paper at the end of install.
Now to print your photo:
Clean the printer rollers(I cleaned the ones on the back door where you clear a jam) with an electronic cleaning wipe (maybe alcohol and paper towel will work, too). This is because I think the printer has a hard time picking up the heavier glossy paper after some years of collecting soil and dust on the rollers so it slips - just my theory.
Select the photo/s you want to print. (I was trying to print a simple photo index/contact sheet. 8.5"x11" using Costco paper. The contact sheet in Explorer is located as you scroll down the options on the side). I was printing directly from Windows Explorer window in the folder where the image was located.)
Print/Select the new printer you just added/paper size 8.5x11/HP Premium Photo Paper/Fit to Picture Frame/Options/Features tab/Borderless unchecked/OK/Print
Result - a beautiful print like the kind HP is known for. Now, whenever you need to print something on heavy photo paper just select this printer. When finished, go back to your default printer.
It is my sincere wishes that this helps somebody who has been as frustrated as I have been not getting this feature to work. Now onto the business cards solution...

Thank you for the information.
Does anyone really think that HP or Avery will print this work around in their documentation?
Does HP OfficeJet 6500 709a printer exist on all software editions from HP? And how did YOU know that "this is a generic printer driver specially made to fix printer issues like this"? No one else figured that one out- who told you?
"Clean the printer rollers(I cleaned the ones on the back door where you clear a jam) with an electronic cleaning wipe (maybe alcohol and paper towel will work, too).This is because I think the printer has a hard time picking up the heavier glossy paper after some years of collecting soil and dust on the rollers so it slips - just my theory." Problem: people have had the HP business card printing problem with brand new printers- certaintly without years of soil or dust on the rollers.
How should a user, unfamilar with those gyrations you described above, go about using the printer? The basic issue is that these printers DO NOT work for Avery and other business cards unless you know how to do the actions described.
"The sheet stock business card printing problem you are having is a well documented process or product defect that newer HP printers seem to have. Others have said that older HP printers did not have this problem. I echo that experience also. There are multiple questions on these forums with various answers (revert to older printer drivers, change paper type chosen in printer setup, change brand of card paper) but the end all is that HP printers or all in ones cannot print Avery business card sheet stock with any type of repeatability or consistency due to the wandering margin issue. It is unknown whether this is a software or hardware issue or or paper issue or combination of these."
The best solution seems to be to consider a printer that feeds almost straight through versus up and around. If HP has this type of printer you could consider it. Otherwise there are alternative printer brands that feed straight through that may be better for printing sheet stock business cards.
avery, business cards, cards, margin error
http://h30434.www3.hp.com/t5/Other-printing-questions/Avery-sheet-business-card-printing-problem/m-p...

Adding/deleting attachments using Fuego.Papi in OBPM10g

Hi,
I am seeking a resolution to the below issue. It will be really great if somebody can help me on this.
The scenario is as follows.
- Using global creation activity to fetch all eligible instances for a particular process using Fuego.Papi api.
- The aim is to show and add attachments to the instances if required by the user.
- Need to do this through a presentation, if needed jsp also.
Problem statement
- Is there any facility in the Fuego.Papi api to achieve this?
- Is there any connection between Fuego.Papi api and Fuego.Lib api? As instance variable are directly not accessible via Fuego.Papi.Instance object. Is there any way to typecast Fuego.Papi.Instance to Fuego.Lib.ProcessInstance?
- Is it possible to show the attachments individually in presentation or jsp is a must?
Since there is a change in api from 5.7 to 10g, I am finding it difficult to solve it.
Thanks in advance to all.
Soubhagya

Hector -
Looking at you sequence, it appears that you have calling a subsequence that is removing steps from the caller's sequence. TestStand does not support editing sequences while they are running and we do not test this either.
When you execute a sequence in TestStand, the engine creates a runtime copy of the sequence that relies on some of the information stored in the edittime copy of the sequence. TestStand expects that the number of steps in both of these copies of the sequence to be the same. When they are not, it is possible to get an execution into a bad state. At the moment, your sequence is likely working because you are updating only the runtime copy and most of the references back to the edittime copy appear to be holding up. If you had in some way updated the edittime copy, I suspect that you would have seen a crash. Also, we actually reuse runtime copy of sequences within an execution, so the next time you called the sequence, you might find that the steps have already been removed.
If you somehow want to build a sequence in a sequence file prior to calling it, that would be supported. You just have to ensure that the file is not being used in another execution, i.e parallel or batch model.
Scott Richardson
National Instruments

HP Envy 4500 - issues with paper feeding on intial setup

I just bought this HP Envy 4500 this afternoon and I need to use it asap. Upon initial set up (before any wireless connections), I am stuck at the paper feed needed in order to print the test page. I loaded plain white paper but it still tells me to load the paper. It sounds like it's preparing to print but then the paper does not feed, it never pulls the paper in. I have used 3 varying stacks of paper to try to get it to pull and nothing.
Please help. TIA

Hi @Loopster2,
Welcome to the HP Support Forums! I see you are setting up your HP Envy 4500, but it is not recognizing the paper, so it keeps asking you to load the paper.
Please make sure the Paper Tray is pushed all the way back, alot of the times if you are getting this error it is because the paper tray isn't installed properly.
Continue troubleshooting here: HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - An 'Initializing...Plea...
Please let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

****URGENT HELP NEEDED**** unable to print on metalic silver paper

I am in DESPERATE need of help.
I am trying to print on silver metalic paper using my Photomart C3180, but it wont print. It will printon white paper but not this stuff. I need urgent help as I am trying to make my own wedding invitations that i have to post out at the end of the month.
ANY help would be so greatfully received.
Thank ou
Kate

plz try to download the following set of drivers from the link below :::\
http://gimp-print.sourceforge.net/MacOSX.php3
This is a new set of default drivers and mayhelp u in resolving the issue.
Plz do run disk first aid after installing the driver....might suggest even before installaing.
Thanx !! for trying.

How do I get my Web Form - to look like - Paper Form

I have several fairly complicated forms in PDF and WORD.
I was hoping the acrobat form wizard could convert them and then i could import them to formcentral to be then embedded as html forms on website.
Problem is:
1. imported forms can not be converted into embedded html
2. from reading help, i would have to re-design/author the form from scratch.
Which I am willing to do:
Provided:
1. I can actually create a form that looks like the original online (or similar to)
2. I can then print this as PDF (so that it looks exactly like the original pdf) or that it actually fills the original PDF fields from the original pdf document.
IS THIS POSSIBLE?
put another way..
I want to have a form online that looks like the form on paper.
the client can fill it out.
submit
it sends him a copy of the completed form
it sends us a copy of the complted form
if it needs to be changed, a staff member can edit it.
what do I have to do to achieve this?
THANK YOU VERY MUCH FOR HELP!!!

For details of how to restore the menus see [https://support.mozilla.com/kb/menu+bar+is+missing]
Once the menus are back, you can use the View menu, then select Toolbars and click on the names of the toolbars to toggle displaying them.

How do you invoke the customer satisfaction guarantee on HP photo paper?

OK, perhaps this is a silly question, but I can't find anything on the HP site or forums that addresses this. How does one invoke the customer satisfaction guarantee on HP photo paper? The instructions in the box (and website) tell me to call HP customer care. I did that, and spent 25 minutes having a technician tell me it was a problem with my printer (HP Photosmart C6180), my printer was out of warranty, and I would need to exchange it and pay a fee to upgrade to a newer model with a 1 year warranty. She seemed not to care or know anything about the customer satisfaction guarantee for paper; she was only trained to tell you the problem was most surely with the printer.
In case anyone here can help, I have the HP Premium Plus 4x6 glossy paper, and whenever I use it the picture quality is extremely poor--not at all what I expected from the paper. It appears the ink has "balled" up, and it looks very splotchy. I am setting the paper type appropriately when printing, and I use original HP 02 inks. When I use other photo paper to print photos, they come out perfectly. Having wasted quite a bit of ink and paper trying different things, I'm just not satisfied and would like to discuss this further with HP.

The only numbers available (I've just reached over and picked up a box of premium plus 4X6 from my supply shelves to look) are on the bottom end back of the box. They are directly under their corresponding bar codes; the Product Number (for 4X6 premium plus it's Q1978AC) and what looks like the SKU (on my box, ignoring the small 8 and 5 at either end, that reads 0873654213). Additionally, there is a "Lot Number" (printed in white dot printing on a gray box background) directly above the product number (which should have "US" in the upper left, and a string below that...mine is US00204805). There is no number on the back of the paper, just the HP logo and a string of 6 small dots under it in a diagonal pattern spread across it.
So, I expect they want all three; Product Number, SKU, and Lot Number...the last likely so that that can pull a lot sample from their QA inventory and attempt to reproduce the issue back at the lab.
Hope that helps.
H
Message Edited by HLansing on 08-14-2009 06:15 AM

PAPI-WS 2.0

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