Passcode locked, and ipod not being recognised on itunes, keeps asking for a passcode, Passcode locked, and ipod not being recognised on itunes, keeps asking for a passcode

My son has locked his ipod touch and cannot remeber the passcode, it is stuck on ipod disabled.  We have tried to connect it to itunes but keeps asking for passcode, have tried to log a support call, but asks for seriel number which we cannot find as ipod is locked!!!!!!!!!!!!

Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen

Similar Messages

  • My daughter changed the password on her ipod touch and it will not allow her to put letters in so therefore she is locked out! how can we fix this

    My daughter has changed her ipod touch password and it will not allow her to put in letters so therefore she is locked out! How can she fix this?

    Connect the iPod to its syncing computer and restore via iTunes.  If iTunes asks for the passcode and you can't enter the passcode or yu do not have the syncing computer, place the iPod in recovery mode and then restore. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • The ipod is disabled, when i plug it in to my pc it says it can not connect without the passcode being put into the ipod, how do i fix it?

    the ipod is disabled, when i plug it in to my pc it says it can not connect without the passcode being put into the ipod, how do i fix it?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • HT1212 My iPad locked after 1 incorrect passcode entry and I tried what a senior advisor told my to do, but it could not download the info unless I entered the correct pass code, which I can not do since it does not give me the opportunity.

    My iPad locked after 1 incorrect passcode entry and I tried what a senior advisor told my to do, but it could not download the info unless I entered the correct pass code, which I can not do since it does not give me the opportunity.  How do I get the window to enter my pass code?

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • I downloaded the latest version of itunes and now my ipod nano won't sync.  The sync process appears to be locked up on the 2nd song and will not continue to sync.  I unchecked the 2nd song so a different song would be 2nd, no benefit; reset my ipod nano;

    I downloaded the latest version of itunes and now my ipod nano won't sync.  The sync process appears to lock up on the 2nd song and will not continue to sync. I let it run all night the first time and it never went past the 2nd song.  I unchecked the 2nd song so a different song would be 2nd, no benefit; reset my ipod nano; shut down laptop and restarted a different time; shorted the number of songs to sync; all without benefit. 

    When you connect your ipod up to the computer. It should show the device, usually with the name of the device, in my case 'jordan's ipod'. This should be on the row which shows 'songs', 'albums' e.t.c on the far right. There when you click on it it should go to a different screen showing a picture of your ipod along with two buttons - Update and Restore. Click update and it should take a 2 mins while your ipod is updated to the latest version of Ios.
    After updating te ipod see if there is a change in results.
    PS: make sure the device is active while syncing so keep tapping the screen.
    Sorry for any incorrect info, i have an ipod touch, but i've had experience with an ipod

  • My computer has had a new operating system put on Windows 7 but I did not de-authorise my old computer which was Windows Vista and now I cannot sync my Ipod Classic as it keeps saying I have exceeded my maximum of 5 computers being authorised.

    My computer has had a new operating system put on (Windows 7) but I did not de-authorise my old computer which was Windows Vista and now I cannot sync my Ipod Classic as it keeps saying I have exceeded my maximum of 5 computers being authororized.  I tried doing this via my account in the Itunes Store but it still won't allow me to do this.  Can anyone help?

    Contact Apple customer support, they can reset your authorizations.
    http://www.apple.com/contact

  • I tried synching my 2nd generation ipod touch and it told me to update the software. Then it said "error 37" and could not complete updating but it has left me with an ipod that is not recognised by my pc and wont turn on or anything- just black

    I tried synching my 2nd generation ipod touch and it told me to update the software. Then it said "error 37" and could not complete updating but it has left me with an ipod that is not recognised by my pc and wont turn on or anything- just black

    Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
    Above from:
    http://support.apple.com/kb/TS3694
    You also may have to place the iPod in recovery mode. For how see:
    iPhone and iPod touch: Unable to update or restore

  • I've had my ipod shuffle (2nd generation) for a long time now and after a year and a bit of not being in use it doesn't work. When I connect it to the computer it doesn't come up. Can my ipod be charged or fixed?

    I've had my ipod shuffle (2nd generation) for a long time now and after a year and a bit of not being in use it doesn't work. When I connect it to the computer it doesn't come up. Can my ipod be charged or fixed? Please help!

    That is about normal. You can maximize battery life by changing some settings. See:
    Apple - Batteries - iPod
    Apple will exchange your iPod for a refurbished one for with a new battery for $79. They do not fix yours.
    Apple - iPod Repair price                       
    A third-party place like the following will replace your battery for less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the battery yourself if you are up to it. You can purchase a replacment for about $10
    iPod Touch Repair – iFixit                  

  • I my ipod isn't letting me swipe in on the lock screen, and for now, i've given up on that, and i just got a new laptop. So what i'd like to do is not worry about getting in my ipod, but to plug it in my computer and get my music off of it.

    I my ipod isn't letting me swipe in on the lock screen, and for now, i've given up on that, and i just got a new laptop. So what i'd like to do is not worry about getting in my ipod, but to plug it in my computer and get my music off of it. it is not letting me do this because i have to unlock my ipod but, sadly i cannot, if anyone can help me it would be greartly appreitiated. 

    You don't have to purchase it again, but you do have to download it.  See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

  • I had a situation in which my Windows 7 had to be re-installed. Itunes reinstalled perfectly and my ipod synchronize perfectly. I subsequently loaded music. Now when I sync the ipod it does not recognise anything that was added  afterwards

    Earlier this year my computer suffered a corruption of the video card on my Dell Inspiron. This involved a need to reinstall Windows 7. Following this itunes re-installed and imported my library perfectly. I syncronized my ipod and all seemed well. Since I have downlaoded musiv and aded cd music to the library. I notice that when I sync the ipod (160 GB Classic) it only recognises the songs that were re-installed after the fault. I have tried uninstalling itunes and starting again but it makes no difference.

    Imported library from where and how?
    The correct way to handle this would have been to copy the ENTIRE iTunes folder from the backup drive to the new computer.
    If anything else was done, it is unlikely that iTunes recognizes the media on the device as being the same media on the computer.

  • My ipod screen shows " this ipod touch hasn't been backed up in 10 weeks .backups happen when this ipod touch is plugged in locked and connected to wifi" ipod screen is locked and not opening .any solution

    my ipod screen shows " this ipod touch hasn't been backed up in 10 weeks .backups happen when this ipod touch is plugged in locked and connected to wifi" ipod screen is locked and not opening .any solution

    - Reset the iOS device. Nothing will be lost      
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Then go to Settings>iCloud>Storage and Backup and either turn off iCloud backup or backup to iCloud

  • My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

    My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

    your going to have to put the ipod into recovery mode and restore the device. Unfortunatly you will lose all the info on the device after the restore but if you have a backup for the device in itunes you will be able to get all the info back if no backup is on itunes all info will be lost you can find the backups on in itunes under the   edit>
    preferences>devices and check for the backup
    to put the ipod into recovery mode disconnect the ipod from the computer
    power down the ipod
    press and hold the home button than plug the device in and the itunes should give a message that states
    itunes has detected an ipod in recovery mode and must first be restored before it can be used
    than click the restore option in the summary page and issue resolved

  • HT4061 my iphones lock button is broken, and the screen is not cracked but all the settings are set off to the side and i cant type ion my passcode to get into the phone and i cant get into the phone to reset it

    I have the iphone 5
    my lock button is broken
    my screen is off set and i cannot type in my password to get into the phone and reset the phone
    how or what do i have to do to fix this?
    and im at work so i cant get the serial number to you

    my lock button is broken
    If your lock button is broken, the only solution is to get the phone replaced or repaired.  There is no way to reset the phone without a functioning lock button.
    and im at work so i cant get the serial number to you
    This is a user to user tech support form, not Apple support.  The S/N wouldn't provide any solution regardless.

  • HT1414 iPod Touch has a blank white screen and the computer does not recognise it. I have tried pressing the Home button and Up Volume button and Off button to no avail. Thank you

    I tried to download an upgrade that was recommended by APPLE, the upgrade stopped halfway through and the iPod Touch was turned off, now the iPod Touch has a BLANK WHITE SCREEN and is UNRESPONSIVE to the COMPUTER
    I wonder if anyone can help
    Thank you
    Brizey

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • I have an iPad mini that somehow got locked. The wrong passcode was entered several times and it became disabled. No one has helped so far hoping for someone to see this and help

    Seems simple right? Hook up to a computer and restore and bypass disable screen? NOPE. Everytime I tried to connect it to iTunes it gives me a lovely message that says  something to the effect of " cannot sync to itunes because passcode needs to be entered on iPad" but the iPad mini says it is disabled so I am getting the total run around from this devil spawned tech.
    I tried to also restore it in recovery mode like someone suggested but it still said the same thing. The person said if I followed instructions it would not do that. Well, it did. Here is exactly what I did:
    Itunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes". and the iPad mini has the itunes logo with the USB cord and an arrow on it on the screen. I clciked ok on the computer to shut that message off.
    On iTunes it says "Ipad recovery mode. Your software is up to date. Click check for updatr to see if new software is available." The check fo update button is grayed out and the Restore iPad button is available to click. I click on "restore iPad" and a pop up says "Are you sure you want to restore the ipad to its factory settings? All of your media and other data will be erased, and the newest version of the ipad software installed. Itunes will verify the restore with Apple. After this prcess is complete, you will have the option to restore your contact, calendars, text messages, and other settings."
    I clicked on "restore and update" and it shows a box with software update 7.0.4 and I click on next. I accept the user agreement and it starts to download the ipad software update.
    I wait for the update to install and as I am waiting a box pops up that says "itunes could not connect to the ipad because it is locked with a passcde. You must enter your passcode on the ipad before it can be used with itunes" and it gives me the option to click more information, try again, and cancel.
    So what do I do now?

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.
    If you cannot manage any of the above then:
    Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
           other end of the cable connected to your computer's USB port.
       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
           until the red slider appears, then slide the slider. Wait for the device to turn off.
                  * If you cannot turn off the device using the slider, press and hold the
                    Sleep/Wake and Home buttons at the same time. When the device turns off,
                    release the Sleep/Wake and Home buttons.
      3. While pressing and holding the Home button, reconnect the USB cable to the
           device. The device should turn on. Note: If you see the battery charge warning,
           let the device charge for at least ten minutes to ensure that the battery has some
           charge, and then start with step 2 again.
      4. Continue holding the Home button until you see the "Connect to iTunes" screen.
           When this screen appears you can release the Home button:
      5. If necessary, open iTunes. You should see the following "recovery mode" alert:
      6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • I have an ipod touch 8gb that is disabled. on the screen it reads ipod disabled connect to itunes. But when i connect it to itunes, it says that it cant work with the ipod because it is locked with a passcode. what now?

    I have an ipod touch 8gb that is disabled. on the screen it reads ipod disabled connect to itunes. But when i connect it to itunes, it says that it cant work with the ipod because it is locked with a passcode. what now?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    The previous responses did not say how to place in recovery mode or DFU mode

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