Password problem - and security question problem

Hi,
Can anyone help - I seem to have forgotten my password - although I was sure it was right. However, when it asked for my security question - and I really really do know the answer to that, it tells me I'm wrong. I tried it capitalised and all lower case, but no joy. Cant get out of this loop, and cant move forward ie another security question. Any ideas anyone? Ktkaren

Hi ktkaren,
Welcome to the forums.
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ta
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Password problem - and security question problem

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