Pavilion desktop freezes on start up

I have a Pavilion desktop:
SN: {Personal Information Removed}
PR: H2L81AA
Model P71549.
I had previously called HP support a few months ago as the computer would not shutdown when I would use the shutdown feature on the Start menu. The case # for this call was{Personal Information Removed}. At that time a technician from HP remoted into my computer and created an icon on the desktop so that I could shutdown and restart the computer.
I have recently been having problems as the computer will not wake up from sleep mode/when it is hibernating. A few days ago my computer was hibernating and I plugged in my mp3 player to charge it. The computer did not wake up from hibernating, so I removed the mp3 player from the USB port and performed a hard shutdown. Since then, the computer will not load past the blue hp welcome screen. I am unable to boot into safe mode. I have run diagnostic tests on the PC for hardware, memory, system tests, etc by pressing escape as the computer boots and all tests PASSED.
I do not have recovery disks or files on a USB. The computer is under parts and labor warranty until May.
Any help in this matter would be appreciated,
Thank you.
This question was solved.
View Solution.

At this point, if you have completed the troubleshooting in the above document, you will have to perform a system recovery. Ensure you back-up all of your data, and please follow this document for clarification: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03489643
Mario
I worked on behalf of HP.

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